ZipRecruiter

Log In

1

Director Customer Service Jobs in Springfield, OH

Long John Silver's

Customer Service

Piqua, OH · On-site

$11 - $14/hr

Customer Service Share Apply Part-time $11.00 - 14.00 per hour Long John Silver's - Urgent Cashier Position Available! Are you looking for a fun and dynamic working environment where you can make a ...

Donatos Pizza

Customer Service

Washington Court House, OH · On-site

$13.50/hr

Customer Service Share Apply Part-time Up to $13.50 per hour Restaurant Associates are high-energy team players who serve our customers and produce the finest quality product. Each workday may vary ...

Long John Silver's

Customer Service

Dayton, OH · On-site

$11 - $14/hr

Customer Service Share Apply Part-time $11.00 - 14.00 per hour Long John Silver's - Urgent Cashier Position Available! Are you looking for a fun and dynamic working environment where you can make a ...

Walgreens

Customer Service Associate

Dayton, OH · On-site

$14 - $19.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Dayton, OH · On-site

$14 - $19.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Dayton, OH · On-site

$13.50 - $18.75/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Dayton, OH · On-site

$13.50 - $18.75/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens Boots Alliance

Customer Service Associate

Dayton, OH · On-site

$14 - $19.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

RB Global Inc.

Customer Service Representative

Dayton, OH · On-site

$15.50 - $21.25/hr

Responsibilities What Do IAA Customer Service Reps Do? · Provide a variety of customer support services through the mail, telephone, and direct personal contact · Process orders and assignments and ...

next page

Showing results 1-20

All JobsCustomer Service JobsDirector Customer Service JobsDirector Customer Service Jobs in Springfield, OH

Director Customer Service information

See Springfield, OH salary details

$35.1K

$111.1K

$177K

How much do director customer service jobs pay per year?

As of Aug 27, 2026, the average yearly pay for director customer service in Springfield, OH is $111,096.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,600.00 and $132,900.00 per year, depending on experience, location, and employer.

What is a director customer service?

A Director of Customer Service oversees an organization's customer support operations, ensuring high-quality service and customer satisfaction. They develop strategies to improve customer experience, manage support teams, and implement policies to increase efficiency. This role often involves analyzing customer feedback, setting performance goals, and collaborating with other departments to enhance service delivery. Strong leadership, problem-solving, and communication skills are essential for success in this position.

What are the main challenges a director customer service typically faces, and how can they prepare to overcome them?

Directors of Customer Service often face challenges such as managing high customer expectations, ensuring consistency across multiple service channels, and motivating diverse teams to achieve performance benchmarks. Staying proactive by monitoring industry trends, investing in ongoing training for both themselves and their staff, and implementing robust feedback systems can help mitigate these challenges. Effective Directors also foster collaboration across departments, develop scalable processes, and use data-driven insights to make informed decisions. By addressing these obstacles head-on, they help shape a positive customer experience and contribute to the company’s long-term success.

What are the key skills and qualifications needed to thrive in the director customer service position, and why are they important?

To thrive as a Director Customer Service, you need extensive experience in customer service management, leadership abilities, and a strong understanding of operational metrics, often supported by a bachelor's degree or higher in business or a related field. Proficiency with CRM platforms, data analytics tools, and familiarity with industry certifications such as CCXP (Certified Customer Experience Professional) are valuable assets. Exceptional communication, problem-solving, and conflict resolution skills help you successfully lead teams and nurture a customer-centric culture. These competencies are essential for driving customer satisfaction, optimizing team performance, and aligning service initiatives with organizational goals.

What are the most commonly searched types of Customer Service jobs in Springfield, OH?

The most popular types of Customer Service jobs in Springfield, OH are:

What are popular job titles related to Director Customer Service jobs in Springfield, OH?

For Director Customer Service jobs in Springfield, OH, the most frequently searched job titles are:

What job categories do people searching Director Customer Service jobs in Springfield, OH look for?

The top searched job categories for Director Customer Service jobs in Springfield, OH are:

What cities near Springfield, OH are hiring for Director Customer Service jobs?

Cities near Springfield, OH with the most Director Customer Service job openings:

Director Customer Service jobs near you
Infographic showing various Director Customer Service job openings in Springfield, OH as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $111,096 per year, or $53.4 per hour.

Customer Service Representative

Centerville, OH

Farmers Bank Of Northern Missouri
51 - 200 employees
Learn more about Farmers Bank Of Northern Missouriexternal

$15 - $20.50/hr

Full-time

Posted 3 days ago

New

Job description

POSITION TYPE: FULL-TIME

The Customer Service Representative is responsible for conducting financial transactions between customers and the Bank both in person and over the phone and handle both routine and complex customer inquiries and problems.

Duties and Responsibilities:

  • Represents the Bank favorably to both current and prospective customers.
  • Provides prompt, efficient and accurate service in the processing of transactions.
  • Note and verify significant information as required by the Bank policy or procedure.
  • Ensure that Bank procedures are followed when performing transactions on all equipment.
  • Exercise discretion, judgement, and initiative regarding transaction problems and procedures.
  • Identify customers’ financial service needs and focus on promoting bank products and services to customers to meet those needs.
  • Maintain adequate working funds as required by Bank policy; as necessary, purchase working money supply from vault.
  • Verify and balance assigned drawer daily with minimal cash variances.
  • Assist in reconciling errors for self and other tellers.
  • Issue cashier’s checks, money orders, and bank checks.
  • Issue and maintain debit cards following Bank policy.
  • Verify that opening and closing procedures are followed.
  • May prepare necessary forms for proper completion of Bank Secrecy Act requirement (includes obtaining appropriate documentation from customer/non-customer).
  • Receive and answer questions on Bank policies and practices, maintain good customer relations at all times.
  • Direct customers to appropriate employees for answers to more complex problems or inquiries.
  • Discuss problems related to specific accounts and refer more difficult questions to a supervisor or bank officer.
  • Help coworkers with difficult internal problems or customer inquiries/problems while ensuring prompt and courteous responses to customer inquiries.
  • Count, wrap, and bag coins. Count and verify currency to sell. Accumulate mutilated currency to be shipped out.
  • Balance or assist in balancing the working fund.
  • Assist with other bank work as requested including statement stuffing, filing, and answering phones.
  • Other duties as assigned

Required Skills/Abilities:

  • Excellent written and verbal communication skills.
  • Excellent organizational skills and attention to detail.
  • Excellent mathematical skills.
  • Trustworthiness and the ability to act with integrity.
  • Thorough understanding of customer service.
  • Ability to maintain highest level of confidentiality.

Qualifications:

  • High school diploma or equivalent is required.
  • Previous experience working directly with the public is preferred.

Apply