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Director Customer Service Jobs in Springfield, OH

Donatos Pizza

Customer Service

Washington Court House, OH · On-site

$13.50/hr

Customer Service Share Apply Part-time Up to $13.50 per hour Restaurant Associates are high-energy team players who serve our customers and produce the finest quality product. Each workday may vary ...

Long John Silver's

Customer Service

Piqua, OH · On-site

$11 - $14/hr

Customer Service Share Apply Part-time $11.00 - 14.00 per hour Long John Silver's - Urgent Cashier Position Available! Are you looking for a fun and dynamic working environment where you can make a ...

Long John Silver's

Customer Service

Dayton, OH · On-site

$11 - $14/hr

Customer Service Share Apply Part-time $11.00 - 14.00 per hour Long John Silver's - Urgent Cashier Position Available! Are you looking for a fun and dynamic working environment where you can make a ...

Walgreens

Customer Service Associate

Dayton, OH

$14 - $19.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Dayton, OH · On-site

$14 - $19.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

RB Global Inc.

Customer Service Representative

Dayton, OH · On-site

$15.50 - $21.25/hr

Responsibilities What Do IAA Customer Service Reps Do? · Provide a variety of customer support services through the mail, telephone, and direct personal contact · Process orders and assignments and ...

Frozen Food Express

Customer Service Rep

Xenia, OH · On-site

$14 - $19/hr

Perform any other reasonable related job duties as required by customer as assigned by Director of Customer Service or Customer Service Manager. * Regular and reliable attendance is required. * Other ...

Ritchie Bros.

Customer Service Representative

Dayton, OH · On-site

$15.50 - $21.25/hr

Responsibilities What Do IAA Customer Service Reps Do? • Provide a variety of customer support services through the mail, telephone, and direct personal contact • Process orders and assignments ...

Ritchie Bros.

Customer Service Representative

Dayton, OH · On-site

$14 - $19.25/hr

Provide a variety of customer support services through the mail, telephone, and direct personal contact Process orders and assignments and enter data into our internal computer systems Reference ...

Ritchie Bros.

Customer Service Representative

Dayton, OH · On-site

$18 - $20/hr

Responsibilities What Do IAA Customer Service Reps Do? • Provide a variety of customer support services through the mail, telephone, and direct personal contact • Process orders and assignments ...

One GI

Customer Service Representative

Beavercreek, OH · On-site

$15.50 - $21/hr

Dayton Gastroenterology is seeking an enthusiastic Customer Service Representative to join our ... Manage and import direct message referrals The Must Haves * High School Diploma or equivalent ...

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All JobsCustomer Service JobsDirector Customer Service JobsDirector Customer Service Jobs in Springfield, OH

Director Customer Service information

See Springfield, OH salary details

$35.1K

$111.1K

$177K

How much do director customer service jobs pay per year?

As of Aug 11, 2026, the average yearly pay for director customer service in Springfield, OH is $111,096.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,600.00 and $132,900.00 per year, depending on experience, location, and employer.

What is a director customer service?

A Director of Customer Service oversees an organization's customer support operations, ensuring high-quality service and customer satisfaction. They develop strategies to improve customer experience, manage support teams, and implement policies to increase efficiency. This role often involves analyzing customer feedback, setting performance goals, and collaborating with other departments to enhance service delivery. Strong leadership, problem-solving, and communication skills are essential for success in this position.

What does a director of customer service do?

A director of customer service oversees the customer service department, develops policies to improve customer satisfaction, manages staff, and ensures service standards are met. They analyze customer feedback, implement training programs, and often use customer relationship management (CRM) tools to monitor performance and address issues.

What are the main challenges a director customer service typically faces, and how can they prepare to overcome them?

Directors of Customer Service often face challenges such as managing high customer expectations, ensuring consistency across multiple service channels, and motivating diverse teams to achieve performance benchmarks. Staying proactive by monitoring industry trends, investing in ongoing training for both themselves and their staff, and implementing robust feedback systems can help mitigate these challenges. Effective Directors also foster collaboration across departments, develop scalable processes, and use data-driven insights to make informed decisions. By addressing these obstacles head-on, they help shape a positive customer experience and contribute to the company’s long-term success.

What are the key skills and qualifications needed to thrive in the director customer service position, and why are they important?

To thrive as a Director Customer Service, you need extensive experience in customer service management, leadership abilities, and a strong understanding of operational metrics, often supported by a bachelor's degree or higher in business or a related field. Proficiency with CRM platforms, data analytics tools, and familiarity with industry certifications such as CCXP (Certified Customer Experience Professional) are valuable assets. Exceptional communication, problem-solving, and conflict resolution skills help you successfully lead teams and nurture a customer-centric culture. These competencies are essential for driving customer satisfaction, optimizing team performance, and aligning service initiatives with organizational goals.

What is the highest position in customer service?

The highest position in customer service is typically the Vice President or Director of Customer Service, responsible for overseeing the entire customer service department, setting strategic goals, and ensuring customer satisfaction. In some organizations, executive roles such as Chief Customer Officer or Chief Experience Officer may be the top leadership positions related to customer service functions.

How much does a director customer service make in the US?

A Director of Customer Service in the US typically earns between $80,000 and $150,000 annually, with the median around $110,000. Compensation varies based on industry, company size, experience, and location, and often includes bonuses and benefits.
What are the most commonly searched types of Customer Service jobs in Springfield, OH? The most popular types of Customer Service jobs in Springfield, OH are:
What are popular job titles related to Director Customer Service jobs in Springfield, OH? For Director Customer Service jobs in Springfield, OH, the most frequently searched job titles are:
What job categories do people searching Director Customer Service jobs in Springfield, OH look for? The top searched job categories for Director Customer Service jobs in Springfield, OH are:
What cities near Springfield, OH are hiring for Director Customer Service jobs? Cities near Springfield, OH with the most Director Customer Service job openings:
Director Customer Service jobs near you
Infographic showing various Director Customer Service job openings in Springfield, OH as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $111,096 per year, or $53.4 per hour.

Customer Service

Donatos Pizza

Washington Court House, OH • On-site

$13.50/hr

Other

Re-posted 23 days ago

Donatos Pizza rating

4.8

Company rating: 4.8 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

80th of 88 rated restaurants

Job description

Customer Service

Share Apply Part-time Up to $13.50 per hour

Restaurant Associates are high-energy team players who serve our customers and produce the finest quality product. Each workday may vary; mid-shifts and closing shifts, weekday and weekend shifts, holidays, or even the length of the shift or the store location may affect the tasks performed. Your shifts will be challenging, fun, and likely different from the previous shift! Typical duties include stocking paper products, cleaning as needed, working the window or front registers, greeting customers in a friendly and timely manner, and serving Donatos pizza with a smile.

Requirements:

  • Must be able to perform the essential functions of this position safely while meeting productivity standards
  • Able to stand and/or walk entire shift
  • Able to lift up to 20 pounds consistently and up to 50 pounds occasionally
  • Occasional bending and twisting

Duties & Responsibilities:

  • Greets and warmly welcomes customers upon arrival, whether inside the lobby or at the drive-up window.
  • Ensures the shift is ready for revenue by completing food prep, stocking, and cleaning.
  • Sets the next shift up for success.
  • Services the customer while using the cash register to accurately take orders, handle cash, give correct change, and balance register prior to and directly after the shift with the Manager on Duty.
  • Ensures restaurant cleanliness by cleaning and mopping the lobby, restrooms, and kitchen as needed.
  • Folds pizza boxes.
  • Effectively communicates with customers, co-workers, and managers in person or over the telephone.
  • Takes customer orders at the register.
  • Completes the meal by offering suggestive sell items to the customers.
  • Offers to refill drinks, provides plates and napkins as needed, and answers customer questions.
  • Follows all food safety guidelines, including handwashing, illness reporting, and cleanliness.
  • Follows detailed food recipes while completing subs, pizzas, and salads for customers.
  • Full-fill customer orders and verify the accuracy of orders.
  • Provide a friendly and welcoming environment for customers.

Donatos Pizza - Washington Courthouse 1211 Columbus Ave, Washington Court House, OH 43160, USA Apply

What Donatos Pizza employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Donatos Pizza logo

About Donatos Pizza

Sourced by ZipRecruiter

Donatos Pizza, operating in the food and restaurant industry, is a popular pizza delivery company based in Columbus, OH, US. Established in 1963 by Jim Grote, the company has since expanded its operations across multiple states within the country. Donatos is known for its Edge-to-Edge pizza, which is identified by covering every square inch of pizza with toppings. Their regular menu includes various specialty pizzas, subs, salads, and desserts, all adhering to the business' high-quality food standards.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Columbus, OH, US

Year founded

1963

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