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Customer Experience Manager Jobs in Springfield, OH

RELX

Customer Experience Manager

Dayton, OH · On-site

$95K - $158K/yr

About the Role As a Customer Experience Manager, you will lead customer experience initiatives that improve customer journeys, strengthen engagement, and deliver measurable business outcomes. This ...

LexisNexis

Customer Experience Manager

Dayton, OH

$95K - $158K/yr

About the Role As a Customer Experience Manager, you will lead customer experience initiatives that improve customer journeys, strengthen engagement, and deliver measurable business outcomes. This ...

Tjx

Customer Experience Coordinator

Springfield, OH · On-site

$13 - $13.50/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

Huntington

Customer Experience Banker - Bellbrook

Bellbrook, OH · On-site

$14.50 - $19.75/hr

As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers ... Demonstrating acumen in sales, customer service, relationship management, banking, communication ...

Huntington

Customer Experience Banker - Bellbrook

Bellbrook, OH · On-site

$14.50 - $19.75/hr

As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers ... Demonstrating acumen in sales, customer service, relationship management, banking, communication ...

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All JobsCustomer Experience JobsCustomer Experience Manager JobsCustomer Experience Manager Jobs in Springfield, OH

Customer Experience Manager information

See Springfield, OH salary details

$22.1K

$52.2K

$91K

How much do customer experience manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer experience manager in Springfield, OH is $52,242.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,900.00 and $63,100.00 per year, depending on experience, location, and employer.

What does a customer experience manager do?

A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.

What are the key skills and qualifications needed to thrive as a customer experience manager, and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.

What are the main challenges customer experience managers typically face, and how can they overcome them?

Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.

What is the difference between Customer Experience Manager vs Customer Service Manager?

AspectCustomer Experience ManagerCustomer Service Manager
Primary FocusOverall customer journey and brand perceptionHandling customer support and service issues
ResponsibilitiesDesigning customer experience strategies, improving touchpointsManaging support teams, resolving customer complaints
Skills & CertificationsCustomer experience design, analytics, communicationCustomer service skills, conflict resolution, leadership
Work EnvironmentCross-department collaboration, strategic planningSupport centers, call centers, direct customer interaction

While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.

What are the most commonly searched types of Customer Experience jobs in Springfield, OH?

The most popular types of Customer Experience jobs in Springfield, OH are:

What are popular job titles related to Customer Experience Manager jobs in Springfield, OH?

For Customer Experience Manager jobs in Springfield, OH, the most frequently searched job titles are:

What job categories do people searching Customer Experience Manager jobs in Springfield, OH look for?

The top searched job categories for Customer Experience Manager jobs in Springfield, OH are:

What cities near Springfield, OH are hiring for Customer Experience Manager jobs?

Cities near Springfield, OH with the most Customer Experience Manager job openings:

Customer Experience Manager jobs near you
Infographic showing various Customer Experience Manager job openings in Springfield, OH as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $52,242 per year, or $25.1 per hour.

Customer Experience Manager

RELX

Dayton, OH • On-site

$95K - $158K/yr

Full-time

Re-posted 8 days ago

Job description

Are you passionate about transforming customer experiences through data, innovation, and AI?

Do you enjoy leading cross-functional initiatives that drive measurable impact for customers and the business?

About our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (http://www.relx.com), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles.

About the Role

As a Customer Experience Manager, you will lead customer experience initiatives that improve customer journeys, strengthen engagement, and deliver measurable business outcomes. This role combines strategic thinking, project leadership, data-driven decision making, and AI innovation to enhance experiences across digital and customer-facing touchpoints. You will work closely with cross-functional teams to identify opportunities, implement improvements, and champion a customer-first culture throughout the organization.

Responsibilities

  • Lead, coach, and develop a small team of CX specialists or coordinators (where applicable).

  • Own the full project lifecycle of CX initiatives: scoping, planning, execution, measurement, and iteration.

  • Design and implement customer journey improvements across digital and physical touchpoints.

  • Manage multiple concurrent projects, balancing day-to-day execution with strategic priorities.

  • Build and maintain CX program documentation, playbooks, and standard operating procedures.

  • Identify, evaluate, and deploy AI tools (e.g. chatbots, sentiment analysis, predictive routing, personalization engines) to enhance the customer experience.

  • Partner with Product and Technology teams to integrate AI capabilities into customer-facing workflows.

  • Analyze customer feedback, NPS, CSAT, CES, and behavioral data to uncover experience gaps and opportunities.

Requirements

  • Experience in customer experience, customer success, or a closely related field.

  • Experience with journey mapping, service design, or UX research methodologies.

  • Familiarity with conversational AI, large language models (LLMs), or AI-powered CX platforms.

  • Demonstrated experience executing CX projects from concept to completion.

  • Proven AI fluency with practical experience using AI tools to improve customer-facing processes or experiences.

  • Strong analytical skills and proficiency with CX metrics and platforms such as Qualtrics, Medallia, Salesforce, Zendesk, or similar.

  • Excellent communication skills with the ability to influence stakeholders at all levels of the organization.

  • Experience leading or coordinating cross-functional teams or projects.

Work in a Way That Works for You

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About the Business

LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.

U.S. National Base Pay Range: $86,600 - $144,400. Geographic differentials may apply in some locations to better reflect local market rates. If performed in Illinois, the base pay range is $90,900 - $151,700.If performed in Chicago, IL, the base pay range is $95,300 - $158,900.If performed in Ohio, the base pay range is $82,300 - $137,200. This job is eligible for an annual incentive bonus.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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