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Customer Manager Jobs in Springfield, OH (NOW HIRING)

Dayton Freight

Customer Support Supervisor

Dayton, OH · On-site

Manage workload and performance of Customer Support Representatives and Receptionist(s) * Manage IQ Group payroll, attendance, paid time off, and schedules * Manage Guaranteed Service Program and ...

Dayton Freight

Customer Support Supervisor

Dayton, OH · On-site

Manage workload and performance of Customer Support Representatives and Receptionist(s) * Manage IQ Group payroll, attendance, paid time off, and schedules * Manage Guaranteed Service Program and ...

Dayton Freight

Customer Support Supervisor

Dayton, OH · On-site

Manage workload and performance of Customer Support Representatives and Receptionist(s) * Manage IQ Group payroll, attendance, paid time off, and schedules * Manage Guaranteed Service Program and ...

Environmental Doctor

Be Seen First

Customer Service Representative (CSR)

Dayton, OH · On-site

$16 - $22/hr

... vendor management, packing slips and reviewing vendor invoices for accuracy) and Accounts ... forms, customer management programs, vendor management and interaction, memberships and ...

Xylem

Manager, Customer Service

Yellow Springs, OH · Hybrid

The Customer Service Manager is responsible for leading the customer service team to provide outstanding service and achieve customer satisfaction goals. They develop and implement customer service ...

LexisNexis

Customer Experience Manager

Dayton, OH

$95K - $158K/yr

About the Role As a Customer Experience Manager, you will lead customer experience initiatives that improve customer journeys, strengthen engagement, and deliver measurable business outcomes. This ...

RELX

Customer Experience Manager

Dayton, OH · On-site

$95K - $158K/yr

About the Role As a Customer Experience Manager, you will lead customer experience initiatives that improve customer journeys, strengthen engagement, and deliver measurable business outcomes. This ...

ADT

Team Manager Existing Customer Operations

Moraine, OH · On-site

$55K - $110K/yr

An ADT Team Manager supports the Existing Customer channel will be responsible for the assignment and coordination of people and materials necessary for the prompt and complete installation and ...

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Customer Manager information

See Springfield, OH salary details

$29.7K

$59.5K

$96.4K

How much do customer manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer manager in Springfield, OH is $59,541.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $70,300.00 per year, depending on experience, location, and employer.

What does a customer manager do?

A Customer Manager is responsible for developing and maintaining strong relationships with clients or customers. They act as the main point of contact, ensuring that customer needs are met and addressing any issues or concerns that arise. Their duties often include managing accounts, coordinating with internal teams, and working to improve customer satisfaction and loyalty. Customer Managers also analyze customer data to identify opportunities for upselling or improving service delivery. Ultimately, their goal is to build trust and help the company retain and grow its customer base.

What are the key skills and qualifications needed to thrive as a customer manager, and why are they important?

To thrive as a Customer Manager, you need strong relationship management, sales acumen, and analytical skills, often supported by a degree in business or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and customer support platforms is typically required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client concerns effectively. These skills are crucial for driving customer satisfaction, retention, and growth in competitive business environments.

What are some common challenges faced by customer managers and how can they be addressed?

Customer Managers often encounter challenges such as managing high client expectations, handling multiple accounts simultaneously, and resolving complex issues efficiently. Success in this role relies on strong communication skills, effective prioritization, and the ability to build genuine client relationships. Proactively setting clear expectations, utilizing CRM tools for organization, and collaborating closely with internal teams can help Customer Managers navigate these challenges and deliver exceptional service.

What is the difference between Customer Manager vs Customer Service Representative?

AspectCustomer ManagerCustomer Service Representative
CredentialsExperience in account management, sometimes certifications in CRM toolsBasic customer service training, sometimes certifications in communication skills
Work EnvironmentOffice-based, client-facing, strategic planningCall centers, retail, or online support
Employer & Industry UsageUsed across industries like retail, finance, tech for managing key accountsCommon in retail, telecom, hospitality for handling customer inquiries
Search & Comparison IntentLooking for roles involving account management and client retentionSeeking entry-level or support roles in customer service

Customer Managers focus on maintaining client relationships, strategic account growth, and retention, often requiring experience and specialized skills. Customer Service Representatives handle direct customer inquiries, providing support and resolving issues, typically with basic training. While both roles involve customer interaction, Customer Managers operate at a strategic level with key accounts, whereas Customer Service Representatives provide frontline support.

What is the role of a customer manager?

A customer manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to retain business, utilizing skills in communication, problem-solving, and customer service tools. The role may also involve coordinating with sales and support teams to improve service delivery.

What are the most commonly searched types of Customer jobs in Springfield, OH?

The most popular types of Customer jobs in Springfield, OH are:

What are popular job titles related to Customer Manager jobs in Springfield, OH?

For Customer Manager jobs in Springfield, OH, the most frequently searched job titles are:

What job categories do people searching Customer Manager jobs in Springfield, OH look for?

The top searched job categories for Customer Manager jobs in Springfield, OH are:

What cities near Springfield, OH are hiring for Customer Manager jobs?

Cities near Springfield, OH with the most Customer Manager job openings:

Customer Manager jobs near you
Infographic showing various Customer Manager job openings in Springfield, OH as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $59,541 per year, or $28.6 per hour.

Customer Support Supervisor

Dayton Freight

Dayton, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Dayton Freight rating

8.9

Company rating: 8.9 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

5th of 366 rated logistics

Job description

The Customer Support Supervisor is intended to supervise and coordinate the Customer Support Representative employees engaged in the service activities necessary to achieve maximum performance by maintaining customer compliance in accordance with Company policy and procedures


  • Manage workload and performance of Customer Support Representatives and Receptionist(s)
  • Manage IQ Group payroll, attendance, paid time off, and schedules
  • Manage Guaranteed Service Program and expedited initiatives
  • Manage all forms of Corporate Customer Service communication (Phone, Email, Web Chat, and Jabber) to ensure optimal response time and efficiency
  • Monitor staffing levels based on phone/email/web chat reporting and admin requirements
  • Maintain, create, and implement new and existing account requirements and procedures to ensure all daily, weekly and monthly customer requirements are met
  • Work with CAM to ensure all customers are being handled in an efficient manner and that we are working in unison to reduce workload replications
  • Collaborate with Dedicate Care Supervisor to ensure maximum efficiency with in the Customer Relations Department
  • Manage and maintain department initiatives and audit
  • Point of escalation for any external customer complaint
  • Provide ongoing leadership and professional guidance through training and educational resources to internal employees consistent with company objectives, daily admin requirements, Customer Service expectations, and desired culture
  • Work with IT to manage the ISI Phone Reporting System and CISCO Finesse System
  • Work with IT to manage the receptionist console, technology, reporting, and backup
  • Provide necessary training and ongoing support to the Service Center Managers, Assistance Service Center Managers, and Office Managers concerning the ISI Phone Reporting System
  • Provide custom report and web support as needed
  • Coach, cross train, and develop employees through various types of meetings, employee feedback, employee recognition and discipline when necessary
  • Build and maintain relationships with external and internal customers
  • Investigate areas of customer and employee improvement
  • Continually improve processes and procedures to maximize productivity
  • Support Director of Customer Relations and Customer Manager as needed and directed

  • Knowledge of the LTL/Transportation Industry
  • 2 years of experience with customer relations, preferably in the transportation industry
  • Supervisory experience preferred
  • Bachelor’s Degree preferred
  • Good verbal and written communication skills
  • Strong interpersonal skills
  • Legally eligible to work in the United States

  • Stable and growing organization
  • Competitive weekly pay
  • Professional, positive and people-centered work environment
  • Fast-paced work environment
  • Comprehensive benefits package: Health, Dental, Vision, AD&D, etc.
  • Paid holidays (8); paid vacation and personal days
  • 401(k) plan, Company Match

Shift Available: 8:30 AM - 5:30 PM | Monday - Friday

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