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Senior Customer Service Representative Jobs in Springfield, OH

1 Click logistics

Customer Service Representative

Vandalia, OH · On-site

$15 - $20.50/hr

Customer Service Representative The Customer Service Representative (CSR) is a key member of our team, serving as the primary point of contact for our valued customers. Providing exceptional service ...

RB Global Inc.

Customer Service Representative

Dayton, OH · On-site

$15.50 - $21.25/hr

That's why our Customer Service Representatives play such a meaningful role in the operation of our branches and service centers. Customer Service Representatives embody our "team player" values, by ...

Xcel Management Inc

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Customer Service Rep - Entry Level CSR

Dayton, OH · On-site

$20 - $30/hr (+ commission)

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers through in-person interactions within a small team environment. Reporting directly to the Customer ...

Xcel Management Inc

Be Seen First

Customer Service Rep - Entry Level CSR

Dayton, OH · On-site

$20 - $30/hr (+ commission)

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers through in-person interactions within a small team environment. Reporting directly to the Customer ...

Ritchie Bros.

Customer Service Representative

Dayton, OH

$14 - $19.25/hr

Customer Service Representatives embody our "team player" values, by providing an outstanding customer experience both in person and through our various communication channels to help IAA focus on ...

Ritchie Bros.

Customer Service Representative

Dayton, OH · On-site

$15.50 - $21.25/hr

Customer Service Representatives embody our "team player" values, by providing an outstanding customer experience both in person and through our various communication channels to help IAA focus on ...

Ritchie Bros.

Customer Service Representative

Dayton, OH · On-site

$18 - $20/hr

Customer Service Representatives embody our "team player" values, by providing an outstanding customer experience both in person and through our various communication channels to help IAA focus on ...

VCA Animal Hospitals

CSR

Beavercreek, OH · On-site

$14.75 - $20.25/hr

The CSR is the pivot around which the hospital operates and is responsible for: • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets ...

VCA Animal Hospitals

CSR

Beavercreek, OH · On-site

$14.75 - $20.25/hr

The CSR is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to ...

Circle K

Customer Service Representative

Fairborn, OH · On-site

$15 - $20.50/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

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Senior Customer Service Representative information

See Springfield, OH salary details

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How much do senior customer service representative jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for senior customer service representative in Springfield, OH is $20.78, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $22.93 per hour, depending on experience, location, and employer.

What is a senior customer service representative?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a senior customer service representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

Is a senior customer service representative an entry-level job?

A senior customer service representative is not an entry-level position; it typically requires several years of experience in customer service, strong communication skills, and familiarity with customer management tools. This role involves handling complex customer issues and may include mentoring junior staff.

What are the most commonly searched types of Customer Service Representative jobs in Springfield, OH?

The most popular types of Customer Service Representative jobs in Springfield, OH are:

What are popular job titles related to Senior Customer Service Representative jobs in Springfield, OH?

For Senior Customer Service Representative jobs in Springfield, OH, the most frequently searched job titles are:

What job categories do people searching Senior Customer Service Representative jobs in Springfield, OH look for?

The top searched job categories for Senior Customer Service Representative jobs in Springfield, OH are:

What cities near Springfield, OH are hiring for Senior Customer Service Representative jobs?

Cities near Springfield, OH with the most Senior Customer Service Representative job openings:

Senior Customer Service Representative jobs near you
Infographic showing various Senior Customer Service Representative job openings in Springfield, OH as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $43,231 per year, or $20.8 per hour.

Customer Service Representative

1 Click logistics

Vandalia, OH • On-site

$15 - $20.50/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Customer Service Representative

The Customer Service Representative (CSR) is a key member of our team, serving as the primary point of contact for our valued customers. Providing exceptional service to our customers by answering inquiries, resolving issues, and ensuring customer satisfaction. The position requires excellent problem-solving skills, attention to detail, and a proactive approach to resolving customer issues.

Duties and Responsibilities

  • Answer emails to resolve any inquiries that customers may have.
  • Answer phone calls to help support any inquiries that customers may have.
  • Support operations with paperwork, order preparations, system shipping support, etc.
  • Organize projects requested by customers and operations team.
  • Assist customers and operations with transportation scheduling.
  • Proactively identify and resolve potential issues before they escalate.
  • Ensures that appropriate actions are taken to resolve customers' problems and concerns.
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the CSR Lead.
  • Performs other duties as assigned.

Required Skills and Abilities

  • Analytical and problem-solving skills.
  • Ability to self-start and prioritize workload.
  • Ability to prioritize tasks.
  • Ability to manage multiple projects at once and deliver on tight deadlines.
  • Strong computer proficiency and technical aptitude with proficiency in utilizing various programs including but limited to MS Office products.
  • Extreme attention to detail and organization skills.
  • Customer service-oriented, collaborative nature, and a strong work ethic.
  • Excellent communication and writing skills.
  • Ability to answer a high volume of calls and emails.
  • Ability to work with all levels of company employees.
  • Ability to work in an office and warehouse setting.
  • Ability to work independently and with a team.

Education and Experience

  • High School Diploma, GED, or equivalent.
  • A minimum of two years of working customer service.
  • Knowledge in using WMS and/or TMS.
  • Previous warehouse experience.

Physical Requirements

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift 25 pounds at times.

1 Click Logistics is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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