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Senior Customer Service Representative Jobs in Springfield, OH

CFS

Customer Service Representative

Troy, OH

$41K - $52K/yr

Customer Service Representative On-site | Troy, OH Salary: $41,000-52,000 About the Company Our client, who is a well-established manufacturing organization, is seeking a Customer Service ...

RB Global Inc.

Customer Service Representative

Dayton, OH · On-site

$15.50 - $21.25/hr

That's why our Customer Service Representatives play such a meaningful role in the operation of our branches and service centers. Customer Service Representatives embody our "team player" values, by ...

Ritchie Bros.

Customer Service Representative

Dayton, OH

$14 - $19.25/hr

Customer Service Representatives embody our "team player" values, by providing an outstanding customer experience both in person and through our various communication channels to help IAA focus on ...

Ritchie Bros.

Customer Service Representative

Dayton, OH · On-site

$15.50 - $21.25/hr

Customer Service Representatives embody our "team player" values, by providing an outstanding customer experience both in person and through our various communication channels to help IAA focus on ...

Ritchie Bros.

Customer Service Representative

Dayton, OH · On-site

$18 - $20/hr

Customer Service Representatives embody our "team player" values, by providing an outstanding customer experience both in person and through our various communication channels to help IAA focus on ...

Circle K

Customer Service Representative

Fairborn, OH · On-site

$15 - $20.50/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Troy, OH · On-site

$14.75 - $20/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

U-Haul

Customer Service Representative

Springfield, OH · On-site

$14.50 - $19.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

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Senior Customer Service Representative information

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How much do senior customer service representative jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for senior customer service representative in Springfield, OH is $20.78, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $22.93 per hour, depending on experience, location, and employer.

What is a senior customer service representative?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a senior customer service representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

Is a senior customer service representative an entry-level job?

A senior customer service representative is typically not an entry-level position; it usually requires several years of experience in customer service, strong communication skills, and familiarity with customer management tools. This role often involves handling complex issues and mentoring junior staff, reflecting a higher level of responsibility.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

What are the most commonly searched types of Customer Service Representative jobs in Springfield, OH? The most popular types of Customer Service Representative jobs in Springfield, OH are:
What are popular job titles related to Senior Customer Service Representative jobs in Springfield, OH? For Senior Customer Service Representative jobs in Springfield, OH, the most frequently searched job titles are:
What job categories do people searching Senior Customer Service Representative jobs in Springfield, OH look for? The top searched job categories for Senior Customer Service Representative jobs in Springfield, OH are:
What cities near Springfield, OH are hiring for Senior Customer Service Representative jobs? Cities near Springfield, OH with the most Senior Customer Service Representative job openings:
Senior Customer Service Representative jobs near you
Infographic showing various Senior Customer Service Representative job openings in Springfield, OH as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $43,231 per year, or $20.8 per hour.

Senior Customer Service Representative

TruGreen Limited Partnership

Vandalia, OH • On-site

$31K - $58K/yr

Other

Medical, Dental, Vision, Retirement

Re-posted 27 days ago

TruGreen rating

6.6

Company rating: 6.6 out of 10

Based on 245 frontline employees who took The Breakroom Quiz

19th of 36 rated gardening and landscaping

Job description

100759
800 Center Drive, Vandalia, Ohio 45377
TruGreen accepts applications on an ongoing basis.
Job Description
TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!"
Position Overview
Receives inbound calls to resolve routine and escalated customer service issues. Provides support and assistance as a resource to new hires and peers. Provides coaching and supports the development and acquisition of job-specific skills. Assists with on-boarding, training, and quality assurance.
Responsibilities

  • Receives inbound customer service calls, assesses root cause(s) of customer issues, and resolves customer concerns in a timely and professional manner in order to achieve the highest level of customer satisfaction.
  • Follows standard policies, procedures, and scripting when interacting with and resolving customer concerns to ensure quality outcomes. May deviate from standard scripts and processes to resolve escalated customer issues.
  • Applies customer service training and uses prepared scripts to address and resolve customer concerns and overcome objections by telephone.
  • Enters and maintains customer data (e.g., contact information, service plan, billing information) into the customer database accurately and timely.
  • Assists management with seasonal recruiting by conducting phone screens using scripted interview guides.
  • Conducts new hire training as needed. Distributes and reviews materials to help facilitate the training and on-boarding. Provides one-on-one training and coaching on specific job duties as needed.
  • Leads and/or participates in frequent role-play activities with new hires and peers to practice and improve customer relations skills (e.g., scripting, overcoming customer objections) and effectiveness.
  • Conducts quality assurance calls and ensures adherence to standards, provides feedback and/or training as needed.
  • Monitors staffing coverage and call availability to ensure schedule adherence and customer responsiveness.
  • Reviews and ensures customer follow up requests (CFRs) are entered accurately and completely according to standard operating procedures.
  • Identifies and communicates improvement opportunities or trends impacting the customer experience to management.
Education and Experience Requirements
  • High school diploma/GED required. Associate's degree preferred
  • 2-3 years of customer service experience required
  • Call center or related experience strongly preferred
Knowledge, Skills, and Abilities
  • Knowledge of lawn care services and products
  • Customer service skills, including conflict resolution and telemarketing
  • Accuracy and attention to detail for checking written and/or numerical data to detect errors or omissions
  • Selling skills, including up-selling and overcoming objections
  • Verbal and written communication skills
  • Mathematical skills to calculate (add, subtract, multiply, and divide) in all units of measure, using whole numbers and decimals to determine the rate, ratio, and percent
  • Ability to work independently under limited supervision
  • Coaching and mentoring skills
  • Computer skills with Microsoft Office applications (Word, Excel, Outlook)
  • Data entry skills
  • Time management skills, including punctuality for on-time attendance
Physical Demands & Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly required to:
  • Sit, stand, and walk
  • Use hands and arms to handle, feel or reach
  • Speak and hear
  • Use close vision abilities
Occasionally required to:
  • Lift or move up to 25 lbs
  • Stoop, kneel, crouch or crawl
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Noise level
  • Low to moderate
Adverse Conditions
  • Minimal

Ability to speak, read and write fluently in English is required.
You MUST BE physically located in the United States while performing this job.
TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.
Pay Ranges
$31,819.00 - $58,865.00
This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate's skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.
TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | TruGreen (trugreenjobs.com).
California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.
Massachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
TruGreen performs pre-employment testing.
To view our disclaimer, https://trugreenjobs.com/us/en/disclaimer

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