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Senior Customer Service Representative Jobs in Springfield, OH

Circle K

Customer Service Representative

Troy, OH · On-site

$14.75 - $20/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

U-Haul

Customer Service Representative

Springfield, OH · On-site

$15 - $20.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Huber Heights, OH

$14.25 - $19.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Huber Heights, OH · On-site

$14.25 - $19.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Dayton, OH · On-site

$15.50 - $21.25/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Dayton, OH · On-site

$15.50 - $21.25/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Dayton, OH

$15.50 - $21.25/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

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All JobsCustomer Service Representative JobsSenior Customer Service Representative JobsSenior Customer Service Representative Jobs in Springfield, OH

Senior Customer Service Representative information

See Springfield, OH salary details

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How much do senior customer service representative jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for senior customer service representative in Springfield, OH is $20.78, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $22.93 per hour, depending on experience, location, and employer.

What is a senior customer service representative?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a senior customer service representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

Is a senior customer service representative an entry-level job?

A senior customer service representative is not an entry-level position; it typically requires several years of experience in customer service, strong communication skills, and familiarity with customer management tools. This role involves handling complex customer issues and may include mentoring junior staff.

What are the most commonly searched types of Customer Service Representative jobs in Springfield, OH?

The most popular types of Customer Service Representative jobs in Springfield, OH are:

What are popular job titles related to Senior Customer Service Representative jobs in Springfield, OH?

For Senior Customer Service Representative jobs in Springfield, OH, the most frequently searched job titles are:

What job categories do people searching Senior Customer Service Representative jobs in Springfield, OH look for?

The top searched job categories for Senior Customer Service Representative jobs in Springfield, OH are:

What cities near Springfield, OH are hiring for Senior Customer Service Representative jobs?

Cities near Springfield, OH with the most Senior Customer Service Representative job openings:

Senior Customer Service Representative jobs near you
Infographic showing various Senior Customer Service Representative job openings in Springfield, OH as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $43,231 per year, or $20.8 per hour.

Customer Service Representative

Foster Logistics, LLC

Tipp City, OH • On-site

$18.50/hr

Full-time

Re-posted 12 days ago

Job description

Foster Logistics is looking to hire a full-time Customer Service Representative for the Tipp City operation. The basic functions of the Customer Service Representative (CSR) are data entry, answering telephone calls, problem solving, contact with warehouse team, achieving and maintaining rapport with customers and working to provide the best possible service. This position is responsible for the timely scheduling of loads to be received and shipped while maintaining good records via the customer, and the applicable systems (WMS and/or TMS).
Job Duties amp; Responsibilities:
  • Reviews daily inbound and outbound schedules and, in discussion with other warehouse team members, plans and prioritizes daily work schedules to meet customer delivery requirements.
  • Alerts team members to any special loading configuration or customer delivery requirements.
  • Enters data accurately and timely into company and customer systems.
  • Monitors warehouse transactions and related paperwork for accuracy and reports any discrepancies, procedural concerns, or operational issues to the Warehouse Manager.
  • Assists with cycle counts as needed.
  • Notifies the Warehouse Manager of any problems with equipment, the building, or any suspicious activities.
  • Ensures that the inside and outside areas of the warehouse are kept in a clean and organized manner.
  • Takes necessary steps to prevent theft in the warehouse. Secures all doors and docks (where applicable) at the close of business. Questions any unauthorized personnel in the building.
  • May provide mentoring on Standard Operating Procedures.
  • Ensures all data for the day’s activity are entered into the systems prior to leaving for the day.
  • Maintains and completes all daily / month-end reporting requirements.
  • Informs Warehouse Manager of any office or shop supplies needed.
  • Maintains filing systems.
  • Ensures daily check sheets are being completed on a consistent basis.
  • Maintains excellent communication with customers to ensure their needs are being exceeded.
  • Other duties as assigned by the Warehouse Manager.
Required Experience and Education:
  • High School Diploma or Equivalent.
  • Basic knowledge of shipping and warehouse procedures. At least two years’ experience in the warehousing industry.
  • Must be able to read, understand, and follow all procedures relating to shipping and receiving forms.
  • Must possess excellent communication skills, verbal and written.
  • Must be team oriented.
  • Able to interact professionally, respectfully, and courteously within the company and with customers.
  • Working experience with Microsoft Office Suites (Word, Excel, Outlook, etc.) or Google Workspace (Docs, Sheets, etc.).
  • Must have a good knowledge of arithmetic functions: addition, subtraction, multiplication, and division.
  • Must be flexible and adaptable.
This position is 1st shift!

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