ZipRecruiter

Log In

1

Customer Service Manager Jobs in Springfield, OH

Textile Company

Area Service Manager

Dayton, OH · On-site

Oversee all activities connected with customer service and retention including renewal agreement negotiation * Maintain profitability and material control of routes * Manage revenue and growth from ...

RELX

Customer Experience Manager

Dayton, OH · On-site +1

$95K - $158K/yr

About the Role As a Customer Experience Manager, you will lead customer experience initiatives that ... Experience with journey mapping, service design, or UX research methodologies. * Familiarity with ...

LexisNexis

Customer Experience Manager

Dayton, OH · On-site +1

$95K - $158K/yr

About the Role As a Customer Experience Manager, you will lead customer experience initiatives that ... Experience with journey mapping, service design, or UX research methodologies. * Familiarity with ...

KENNICOTT BROS CO

Customer Service Representative

Dayton, OH · On-site

$15.50 - $21.25/hr

This role is critical for managing relationships, ensuring their satisfaction, and fostering ... Customer Service and Support: * * Provide high-quality customer service to house accounts and walk ...

Rumpke

Customer Service Representative

Dayton, OH · On-site

$15.50 - $21/hr

The Customer Service Representative will serve as the first point of contact for customers to ... Manage and monitor billing/invoicing, renewals/bids/price increase/tonnage, including maintaining ...

HRS Talent Solutions

Customer Service Assistant

Dayton, OH · On-site

$16.75 - $23/hr

About the job Customer Service Assistant Customer Service Assistant Entry-Level Customer Support ... Ability to stay organized and manage routine support tasks consistently * Professional attitude and ...

Rumpke

Customer Service Representative

Dayton, OH · On-site

$15.50 - $21.25/hr

The Customer Service Representative will serve as the first point of contact for customers to ... Manage and monitor billing/invoicing, renewals/bids/price increase/tonnage, including maintaining ...

previous page

Showing results 41-60

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Springfield, OH

Customer Service Manager information

See Springfield, OH salary details

$22.1K

$52.2K

$91K

How much do customer service manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for customer service manager in Springfield, OH is $52,242.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,900.00 and $63,100.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Springfield, OH? The most popular types of Customer Service jobs in Springfield, OH are:
What are popular job titles related to Customer Service Manager jobs in Springfield, OH? For Customer Service Manager jobs in Springfield, OH, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Springfield, OH look for? The top searched job categories for Customer Service Manager jobs in Springfield, OH are:
What cities near Springfield, OH are hiring for Customer Service Manager jobs? Cities near Springfield, OH with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Springfield, OH as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $52,242 per year, or $25.1 per hour.

Area Service Manager

Textile Company

Dayton, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 8 hours ago

Job description

Essential Duties and Responsibilities:

  • Manage three Branch Managers, three Service Supervisors, and 15 Service Representatives
  • Travel to between the Dayton, Cincinnati, and Columbus to work with staff and visit customers
  • Oversee all activities connected with customer service and retention including renewal agreement negotiation
  • Maintain profitability and material control of routes
  • Manage revenue and growth from the current customer base
  • Member recruitment, development, and awareness
  • Maintain budget for the entire Service department
  • Complete route assignment for new customers and re-routing to achieve maximum route efficiency
  • Oversee Service department safety participation
  • Ensure proper maintenance of fleet
  • Back up for all positions within Service department as needed
  • Typical work week of 45-55 hours
  • Other duties as assigned by the General Manager

Qualifications and Requirements:

  • Excellent communication skills, both written and oral
  • Special attention to detail and accuracy
  • Ability to manage responsibilities and team members with multiple tasks at the same time
  • Self-motivated and structured
  • Excellent conflict resolution skills
  • Strong people skills as you will communicate with members at all levels of the organization
  • Assertive and tactful
  • Excellent problem solving ability
  • Strong negotiation skills
  • Ability to focus on building and maintaining relationships with customers
  • Maintain active DOT physical

Education, Training, and Experience:

  • Bachelor’s degree in related field is preferred
  • Experience in customer service or operations management required
  • Computer literacy
  • Proficient in Microsoft Office, especially Excel, Word, and Outlook
  • Experience working with a diverse group of individuals
  • Experience developing and adhering to a budget and capital expenditures