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Customer Service Assistant Jobs in Springfield, OH

truenorth

Cashier / Customer Service Representative

Troy, OH · On-site

$14.75 - $20/hr

Perform interior and exterior store duties necessary to support daily operations Customer Service * Assist customers and provide product or service recommendations * Greet and acknowledge every ...

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Customer Service Assistant information

See Springfield, OH salary details

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How much do customer service assistant jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer service assistant in Springfield, OH is $18.04, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.58 per hour, depending on experience, location, and employer.

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, the level of stress varies depending on the employer, workload, and individual resilience, with some roles offering flexible schedules and support tools to help manage pressure.

What are the skills of a customer service assistant?

A customer service assistant needs strong communication skills, patience, and problem-solving abilities to effectively assist customers. They should be able to handle inquiries calmly, use basic computer tools, and work well in a team environment. Good interpersonal skills and a positive attitude are also important for providing quality service.
More about Customer Service Assistant jobs

What are the most commonly searched types of Customer Service jobs in Springfield, OH?

The most popular types of Customer Service jobs in Springfield, OH are:

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For Customer Service Assistant jobs in Springfield, OH, the most frequently searched job titles are:

What job categories do people searching Customer Service Assistant jobs in Springfield, OH look for?

The top searched job categories for Customer Service Assistant jobs in Springfield, OH are:

What cities near Springfield, OH are hiring for Customer Service Assistant jobs?

Cities near Springfield, OH with the most Customer Service Assistant job openings:

Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Springfield, OH as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $37,517 per year, or $18 per hour.

Cashier / Customer Service Representative

truenorth

Vandalia, OH • On-site

$15 - $20.50/hr

Part-time

Re-posted 25 days ago

Job description


Job Title: Customer Service Representative (CSR)
Department: Operations
Reports To: Store Management
Exemption Status (FLSA): Non-Exempt
Job Summary: The Customer Service Representative (CSR) delivers exceptional customer service to both customers and team members while supporting sales growth, operational efficiency, and safety standards. The CSR consistently represents truenorth's brand by providing fast, friendly, and clean service inside and outside the store, ensuring a positive customer experience at every interaction.
Essential Functions:
  • Provide prompt, courteous customer service in accordance with company standards
  • Accurately process customer transactions using point-of-sale systems
  • Maintain a clean, safe, and organized store environment
  • Perform assigned food service tasks following food safety and sanitation requirements, as applicable
  • Perform interior and exterior store duties necessary to support daily operations

Customer Service
  • Assist customers and provide product or service recommendations
  • Greet and acknowledge every customer to create a welcoming environment
  • Communicate customer feedback, concerns, and complaints to management
  • Monitor store activity and report suspicious behavior or incidents

Sales and Cash Handling
  • Promote customer loyalty and enroll customers in the rewards program
  • Stay informed on current promotions, advertised products, and sales
  • Upsell by recommending complementary or similar items
  • Accurately process transactions using the POS system while following cash-handling and loss prevention procedures
  • Ensure all items are scanned, paid for, and secured, especially high-risk merchandise
  • Verify ID and comply with age-restricted sales laws and policies
  • Ensure accurate pricing, labeling, and promotional updates
  • Explain car wash programs and assist with traffic flow during peak times if applicable

Store Cleanliness and Appearance
Interior:
  • Maintain clean, sanitary, and well-stocked restrooms, food service stations, and customer spaces
  • Empty interior trash receptacles and keep register area clean, neat, and organized
  • Respond to spills and maintain clean organized cooler and storage areas
  • Ensure floors, displays, and merchandise are organized and maintained according to merchandising standards and planograms

Exterior:
  • Maintain the cleanliness, safety, and overall appearance of the exterior area, including parking lot, fueling areas, entrances, and dumpster areas
  • Ensure safety by shoveling and salting walkways, pump areas, and car wash entrance/exit if applicable and notifying management of any lighting issues
  • Maintain fuel station and dispenser areas by cleaning equipment, monitoring conditions, replenishing supplies, and reporting issues as needed
  • Monitor exterior equipment and fixtures for cleanliness, functionality, and signs of damage or tampering and report issues as needed
  • Perform tasks such as picking up trash, emptying trash receptacles, basic landscaping upkeep, minor painting or touch-up tasks, and spill response as needed

Operational Support
  • Prepare and serve food items in accordance with food safety and sanitation standards
  • Support inventory management activities including receiving deliveries, stocking merchandise, rotations, product placement, and removing expired or damaged products
  • Support store operations during high-volume periods, staffing shortages, or special promotions as needed
  • Assist store operations with training new team members
  • Perform other duties as assigned by management

Requirements:
  • Basic reading, writing and math skills
  • Ability to operate point of sale, store, and car wash equipment
  • Ability to follow company policies, procedures, and safety standards
  • Maintain proper uniform standards while on duty
  • Must be able to work flexible hours including evenings, weekends, and holidays
  • Must meet the minimum age requirements for selling alcohol in the state in which the position is located (18 years of age in Ohio, Michigan, and Wisconsin, 21 years of age in Illinois)

Education and Experience:
  • No experience required
  • Prior customer service or cashier experience preferred

Physical Requirements:
  • Ability to stand or walk for extended periods of time
  • Ability to bend, reach, and perform repetitive motions
  • Ability to regularly lift up to 25 pounds and occasionally lift up to 50 pounds
  • Ability to perform physical tasks requiring moderate exertion in varying outdoor weather conditions

Work Environment:
  • Fast-paced convenience store environment with frequent customer interaction
  • Indoor and outdoor work conditions

Required Travel:
  • None

?True North is an equal opportunity employer and considers applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other legally protected class.

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