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Customer Experience Manager Jobs in Wisconsin (NOW HIRING)

Nassco, Inc

Customer Experience Manager

New Berlin, WI · On-site

The Customer Experience Manager leads and develops the customer experience team, implements customer-focused strategies, and fosters a culture of collaboration, continuous improvement, and service ...

Nassco Inc.

Customer Experience Manager

New Berlin, WI · On-site

The Customer Experience Manager leads and develops the customer experience team, implements customer-focused strategies, and fosters a culture of collaboration, continuous improvement, and service ...

Five Below

Customer Experience Manager

Manitowoc, WI

$15/hr

  • Medical

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

UniFide CST Scale Systems

Customer Experience Manager

La Crosse, WI · On-site

$88K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As Customer Experience Manager, you'll be responsible for designing, improving, and ensuring a seamless, positive experience across all customer touchpoints in sales, service, and support. You will ...

Five Below

Customer Experience Manager

Beaver Dam, WI · On-site

$15/hr

  • Medical

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

UniFide CST

Customer Experience Manager

La Crosse, WI · On-site

$88K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As Customer Experience Manager, you'll be responsible for designing, improving, and ensuring a seamless, positive experience across all customer touchpoints in sales, service, and support. You will ...

UniFide CST

Customer Experience Manager

La Crosse, WI · On-site

$88K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As Customer Experience Manager, you'll be responsible for designing, improving, and ensuring a seamless, positive experience across all customer touchpoints in sales, service, and support. You will ...

Five Below

Customer Experience Manager

Manitowoc, WI · On-site

$15/hr

  • Medical

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

BOSTON, Inc.

Customer Experience Manager

Janesville, WI · On-site

$21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

About The Role The Customer Experience Manager is responsible for leading and optimizing the customer service experience at Ashley HomeStore. This role ensures that every guest interaction is aligned ...

Five Below

Customer Experience Manager

Marshfield, WI · On-site

$15/hr

  • Medical

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Beaver Dam, WI

$15/hr

  • Medical

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

New

Boston FAM

Customer Experience Manager

Janesville, WI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

About The Role The Customer Experience Manager is responsible for leading and optimizing the customer service experience at Ashley HomeStore. This role ensures that every guest interaction is aligned ...

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Showing results 1-20

All JobsCustomer Experience JobsCustomer Experience Manager JobsCustomer Experience Manager Jobs in Wisconsin

Customer Experience Manager information

See Wisconsin salary details

$24.7K

$58.5K

$101.9K

How much do customer experience manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for customer experience manager in Wisconsin is $58,541.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $70,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience manager, and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.

What is the difference between Customer Experience Manager vs Customer Service Manager?

AspectCustomer Experience ManagerCustomer Service Manager
Primary FocusOverall customer journey and brand perceptionHandling customer support and service issues
ResponsibilitiesDesigning customer experience strategies, improving touchpointsManaging support teams, resolving customer complaints
Skills & CertificationsCustomer experience design, analytics, communicationCustomer service skills, conflict resolution, leadership
Work EnvironmentCross-department collaboration, strategic planningSupport centers, call centers, direct customer interaction

While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.

How do you become a customer experience manager?

To become a customer experience manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with experience in customer service or management roles. Developing skills in communication, problem-solving, and data analysis, as well as familiarity with customer feedback tools, can enhance prospects for this role.

What is the role of a customer experience manager?

A customer experience manager oversees strategies to improve customer satisfaction and loyalty by analyzing customer feedback, managing service quality, and implementing initiatives to enhance the overall customer journey. They often collaborate with cross-functional teams and use tools like CRM software to monitor performance and identify areas for improvement.

How much does a customer experience manager earn?

The salary of a customer experience manager varies by industry and location but typically ranges from $60,000 to $120,000 annually. Factors such as experience, certifications, and company size can influence compensation levels.

What are the main challenges customer experience managers typically face, and how can they overcome them?

Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.

What does a customer experience manager do?

A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.

Is a customer experience manager role stressful?

A customer experience manager role can be stressful due to the need to handle customer complaints, meet service goals, and manage team performance. The job often requires strong communication, problem-solving skills, and the ability to work under pressure, especially during high-demand periods or when addressing complex customer issues.

What are the most commonly searched types of Customer Experience jobs in Wisconsin?

The most popular types of Customer Experience jobs in Wisconsin are:

What are popular job titles related to Customer Experience Manager jobs in Wisconsin?

For Customer Experience Manager jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Customer Experience Manager jobs in Wisconsin look for?

The top searched job categories for Customer Experience Manager jobs in Wisconsin are:

What cities in Wisconsin are hiring for Customer Experience Manager jobs?

Cities in Wisconsin with the most Customer Experience Manager job openings:

Customer Experience Manager jobs near you
Infographic showing various Customer Experience Manager job openings in Wisconsin as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $58,541 per year, or $28.1 per hour.

Customer Experience Manager

Nassco, Inc

New Berlin, WI • On-site

Full-time

Posted 17 days ago

Job description

Job Type
Full-time
Description
At Nassco, We Are Passionate About The Customer Experience. This Core Value isn't just word on a poster, it's how we listen to understand our customers' needs, do what is best for them always, and exceed their expectations.
We've developed this new role to oversee the customer service function, drive strategic initiatives, and ensure the highest levels of customer satisfaction. This leader will model Nassco's Core Values every day, creating an environment where people thrive, productivity grows, and exceptional customer experiences are delivered. The Customer Experience Manager leads and develops the customer experience team, implements customer-focused strategies, and fosters a culture of collaboration, continuous improvement, and service excellence.
What You'll Be Doing
Team Leadership and Development:
  • Lead, mentor, and develop the customer experience team to ensure they are equipped with the necessary skills and knowledge to deliver exceptional service.
  • Conduct regular 1:1 meetings to provide feedback and implement professional development plans to enhance team capabilities.
  • Foster a collaborative and customer-focused culture within the team.
  • Design a structure to enable front line staff to make decisions and implement solutions for customers.

Strategic Planning and Execution:
  • Develop and implement strategic initiatives that enhance the overall customer experience and align with company objectives.
  • Collaborate with cross-functional teams, including sales, marketing, and operations, to integrate customer experience strategies across the organization.
  • Monitor industry trends and customer feedback to identify opportunities for innovation and improvement.
  • Assess account risk and lead mitigation efforts.

Customer Experience Management:
  • Partner with our Sales Team on the design and delivery of customer experience programs, ensuring that all touchpoints meet or exceed customer expectations.
  • Implement advanced customer service strategies that prioritize customer satisfaction, loyalty, and retention.
  • Analyze customer interactions and feedback to continuously refine and improve customer experience processes.

Data Analysis and Reporting:
  • Utilize customer data and analytics to monitor key performance indicators (KPIs) related to customer satisfaction, retention, and overall experience.
  • Prepare and present regular reports to senior management, highlighting trends, successes, and areas for improvement.
  • Use insights from data analysis to inform strategic decisions and drive continuous improvement initiatives.

Cross-Functional Collaboration:
  • Work closely with the Director of Purchasing & Customer Experience to align customer experience strategies with purchasing and overall business objectives.
  • Coordinate with the marketing, logistics, service and sales teams to ensure that customer feedback is integrated into product offerings and marketing campaigns.
  • Serve as the voice of the customer within the organization, advocating for changes that enhance the customer experience.

Customer Feedback and Continuous Improvement:
  • Establish and maintain systems for gathering, analyzing, and responding to customer feedback.
  • Implement continuous improvement initiatives based on customer feedback, aiming to exceed customer expectations at every touchpoint.
  • Develop and oversee customer satisfaction surveys, focus groups, and other feedback mechanisms to gather actionable insights.

Project Management:
  • Lead customer experience-related projects from conception through execution, ensuring timely delivery and alignment with strategic goals.
  • Manage resources, budgets, and timelines effectively to achieve project objectives.
  • Coordinate with internal and external stakeholders to ensure successful project outcomes.

Customer Advocacy:
  • Act as a key advocate for customers, ensuring their needs and expectations are prioritized in company decisions.
  • Handle escalated customer issues with sensitivity and efficiency, ensuring resolutions that align with the company's customer-centric values.
  • Develop and promote customer loyalty programs that enhance customer retention and satisfaction.

Innovation and Best Practices:
  • Stay informed of, and apply, industry best practices, emerging trends, and technological advancements in customer experience management.
  • Identify and implement new tools, technologies, and methodologies that improve the customer experience and efficiency of the team.
  • Encourage a culture of innovation within the customer experience team, promoting creative solutions to enhance customer interactions.

Requirements
Qualifications
  • Bachelor's degree in Business, Marketing, Communications, or a related field.
  • Minimum of five (5) years of experience in customer service, customer experience, or a related field.
  • At least two (2) years of management or leadership experience.
  • Demonstrated success developing and implementing customer experience strategies.

Preferred Qualifications
  • Experience in distribution, logistics, supply chain, or related industries.
  • Strong leadership and coaching abilities with a passion for developing teams.
  • Excellent communication and relationship-building skills.
  • Analytical mindset with the ability to translate data into actionable business improvements.
  • Experience using CRM and customer experience management tools.
  • Strong problem-solving, organizational, and project management skills.
  • Customer-centric approach with a passion for delivering outstanding service.

About Nassco Founded in Milwaukee in 1955, Nassco is a third-generation, family-owned company specializing in packaging automation and janitorial solutions. With four Midwest locations, 350,000+ sq. ft. of distribution space, and our own delivery fleet, we serve customers quickly and reliably across the region.
Nassco is an Equal Opportunity and Affirmative Action Employer and does not discriminate based on any protected status under applicable law.

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