The Customer Experience Manager leads and develops the customer experience team, implements customer-focused strategies, and fosters a culture of collaboration, continuous improvement, and service ...
The Customer Experience Manager leads and develops the customer experience team, implements customer-focused strategies, and fosters a culture of collaboration, continuous improvement, and service ...
The Customer Experience Manager leads and develops the customer experience team, implements customer-focused strategies, and fosters a culture of collaboration, continuous improvement, and service ...
Quick apply
The Customer Experience Manager leads and develops the customer experience team, implements customer-focused strategies, and fosters a culture of collaboration, continuous improvement, and service ...
The Customer Experience Manager leads and develops the customer experience team, implements customer-focused strategies, and fosters a culture of collaboration, continuous improvement, and service ...
The Customer Experience Manager leads and develops the customer experience team, implements customer-focused strategies, and fosters a culture of collaboration, continuous improvement, and service ...
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
New
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
New
Customer Experience Manager
Milwaukee, WI · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Milwaukee, WI · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Delavan, WI · On-site
$51K - $76K/yr
The Customer Experience Manager (CEM) is responsible for overseeing the customer and donor experience, driving store productivity, and ensuring the achievement of sales and margin targets while ...
Customer Experience Manager
Delavan, WI · On-site
$51K - $76K/yr
The Customer Experience Manager (CEM) is responsible for overseeing the customer and donor experience, driving store productivity, and ensuring the achievement of sales and margin targets while ...
Customer Experience Manager
La Crosse, WI · On-site
$88K - $110K/yr
As Customer Experience Manager, you'll be responsible for designing, improving, and ensuring a seamless, positive experience across all customer touchpoints in sales, service, and support. You will ...
Customer Experience Manager
La Crosse, WI · On-site
$88K - $110K/yr
As Customer Experience Manager, you'll be responsible for designing, improving, and ensuring a seamless, positive experience across all customer touchpoints in sales, service, and support. You will ...
Customer Experience Manager
Wauwatosa, WI · On-site
$24.62 - $37.01/hr
The Customer Experience Manager (CEM) is responsible for overseeing the customer and donor experience, driving store productivity, and ensuring the achievement of sales and margin targets while ...
Customer Experience Manager
Wauwatosa, WI · On-site
$24.62 - $37.01/hr
The Customer Experience Manager (CEM) is responsible for overseeing the customer and donor experience, driving store productivity, and ensuring the achievement of sales and margin targets while ...
Customer Experience Manager
Oshkosh, WI · On-site
As the Customer Experience Manager, you will guide a high-performing customer service team, build strong cross-functional partnerships, and bring innovative customer experience strategies to life ...
Customer Experience Manager
Oshkosh, WI · On-site
As the Customer Experience Manager, you will guide a high-performing customer service team, build strong cross-functional partnerships, and bring innovative customer experience strategies to life ...
Customer Experience Manager
Manitowoc, WI · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Manitowoc, WI · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
La Crosse, WI · On-site
$88K - $110K/yr
As Customer Experience Manager, you'll be responsible for designing, improving, and ensuring a seamless, positive experience across all customer touchpoints in sales, service, and support. You will ...
Quick apply
Customer Experience Manager
La Crosse, WI · On-site
$88K - $110K/yr
As Customer Experience Manager, you'll be responsible for designing, improving, and ensuring a seamless, positive experience across all customer touchpoints in sales, service, and support. You will ...
Customer Experience Manager
$88K - $110K/yr
As Customer Experience Manager, you'll be responsible for designing, improving, and ensuring a seamless, positive experience across all customer touchpoints in sales, service, and support. You will ...
Customer Experience Manager
$88K - $110K/yr
As Customer Experience Manager, you'll be responsible for designing, improving, and ensuring a seamless, positive experience across all customer touchpoints in sales, service, and support. You will ...
Customer Experience Manager
Janesville, WI · On-site
$21/hr
About The Role The Customer Experience Manager is responsible for leading and optimizing the customer service experience at Ashley HomeStore. This role ensures that every guest interaction is aligned ...
Customer Experience Manager
Janesville, WI · On-site
$21/hr
About The Role The Customer Experience Manager is responsible for leading and optimizing the customer service experience at Ashley HomeStore. This role ensures that every guest interaction is aligned ...
Customer Experience Manager
Wauwatosa, WI · On-site
$24.62 - $37.01/hr
The Customer Experience Manager (CEM) is responsible for overseeing the customer and donor experience, driving store productivity, and ensuring the achievement of sales and margin targets while ...
Customer Experience Manager
Wauwatosa, WI · On-site
$24.62 - $37.01/hr
The Customer Experience Manager (CEM) is responsible for overseeing the customer and donor experience, driving store productivity, and ensuring the achievement of sales and margin targets while ...
Customer Experience Manager
Wauwatosa, WI · On-site
$51K - $76K/yr
The Customer Experience Manager (CEM) is responsible for overseeing the customer and donor experience, driving store productivity, and ensuring the achievement of sales and margin targets while ...
Customer Experience Manager
Wauwatosa, WI · On-site
$51K - $76K/yr
The Customer Experience Manager (CEM) is responsible for overseeing the customer and donor experience, driving store productivity, and ensuring the achievement of sales and margin targets while ...
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
About The Role The Customer Experience Manager is responsible for leading and optimizing the customer service experience at Ashley HomeStore. This role ensures that every guest interaction is aligned ...
About The Role The Customer Experience Manager is responsible for leading and optimizing the customer service experience at Ashley HomeStore. This role ensures that every guest interaction is aligned ...
Customer Experience Manager
Kenosha, WI · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Kenosha, WI · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Store -Monona, WI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery ...
Store -Monona, WI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery ...
Customer Experience Manager information
See Wisconsin salary details
$24.7K - $31.7K
5% of jobs
$31.7K - $38.8K
14% of jobs
$41.5K is the 25th percentile. Wages below this are outliers.
$38.8K - $45.8K
16% of jobs
The median wage is $52.1K / yr.
$45.8K - $52.8K
17% of jobs
$52.8K - $59.8K
12% of jobs
$59.8K - $66.8K
9% of jobs
$68.4K is the 75th percentile. Wages above this are outliers.
$66.8K - $73.9K
11% of jobs
$73.9K - $80.9K
6% of jobs
$80.9K - $87.9K
5% of jobs
$87.9K - $94.9K
2% of jobs
$94.9K - $101.9K
3% of jobs
$24.7K
$58.5K
$101.9K
How much do customer experience manager jobs pay per year?
As of Aug 26, 2026, the average yearly pay for customer experience manager in Wisconsin is $58,541.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $70,700.00 per year, depending on experience, location, and employer.
What does a customer experience manager do?
A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.
What are the key skills and qualifications needed to thrive as a customer experience manager, and why are they important?
To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.
What are the main challenges customer experience managers typically face, and how can they overcome them?
Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.
What is the difference between Customer Experience Manager vs Customer Service Manager?
| Aspect | Customer Experience Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Overall customer journey and brand perception | Handling customer support and service issues |
| Responsibilities | Designing customer experience strategies, improving touchpoints | Managing support teams, resolving customer complaints |
| Skills & Certifications | Customer experience design, analytics, communication | Customer service skills, conflict resolution, leadership |
| Work Environment | Cross-department collaboration, strategic planning | Support centers, call centers, direct customer interaction |
While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.
What are the most commonly searched types of Customer Experience jobs in Wisconsin?
The most popular types of Customer Experience jobs in Wisconsin are:
What are popular job titles related to Customer Experience Manager jobs in Wisconsin?
For Customer Experience Manager jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Customer Experience Manager jobs in Wisconsin look for?
The top searched job categories for Customer Experience Manager jobs in Wisconsin are:
What cities in Wisconsin are hiring for Customer Experience Manager jobs?
Cities in Wisconsin with the most Customer Experience Manager job openings:
Customer Experience Manager
New Berlin, WI • On-site
Nassco, Inc
Full-time
Posted 28 days ago
Job description
Job Type
Full-time
Description
At Nassco, We Are Passionate About The Customer Experience. This Core Value isn't just word on a poster, it's how we listen to understand our customers' needs, do what is best for them always, and exceed their expectations.
We've developed this new role to oversee the customer service function, drive strategic initiatives, and ensure the highest levels of customer satisfaction. This leader will model Nassco's Core Values every day, creating an environment where people thrive, productivity grows, and exceptional customer experiences are delivered. The Customer Experience Manager leads and develops the customer experience team, implements customer-focused strategies, and fosters a culture of collaboration, continuous improvement, and service excellence.
What You'll Be Doing
Team Leadership and Development:
Strategic Planning and Execution:
Customer Experience Management:
Data Analysis and Reporting:
Cross-Functional Collaboration:
Customer Feedback and Continuous Improvement:
Project Management:
Customer Advocacy:
Innovation and Best Practices:
Requirements
Qualifications
Preferred Qualifications
About Nassco Founded in Milwaukee in 1955, Nassco is a third-generation, family-owned company specializing in packaging automation and janitorial solutions. With four Midwest locations, 350,000+ sq. ft. of distribution space, and our own delivery fleet, we serve customers quickly and reliably across the region.
Nassco is an Equal Opportunity and Affirmative Action Employer and does not discriminate based on any protected status under applicable law.
Full-time
Description
At Nassco, We Are Passionate About The Customer Experience. This Core Value isn't just word on a poster, it's how we listen to understand our customers' needs, do what is best for them always, and exceed their expectations.
We've developed this new role to oversee the customer service function, drive strategic initiatives, and ensure the highest levels of customer satisfaction. This leader will model Nassco's Core Values every day, creating an environment where people thrive, productivity grows, and exceptional customer experiences are delivered. The Customer Experience Manager leads and develops the customer experience team, implements customer-focused strategies, and fosters a culture of collaboration, continuous improvement, and service excellence.
What You'll Be Doing
Team Leadership and Development:
- Lead, mentor, and develop the customer experience team to ensure they are equipped with the necessary skills and knowledge to deliver exceptional service.
- Conduct regular 1:1 meetings to provide feedback and implement professional development plans to enhance team capabilities.
- Foster a collaborative and customer-focused culture within the team.
- Design a structure to enable front line staff to make decisions and implement solutions for customers.
Strategic Planning and Execution:
- Develop and implement strategic initiatives that enhance the overall customer experience and align with company objectives.
- Collaborate with cross-functional teams, including sales, marketing, and operations, to integrate customer experience strategies across the organization.
- Monitor industry trends and customer feedback to identify opportunities for innovation and improvement.
- Assess account risk and lead mitigation efforts.
Customer Experience Management:
- Partner with our Sales Team on the design and delivery of customer experience programs, ensuring that all touchpoints meet or exceed customer expectations.
- Implement advanced customer service strategies that prioritize customer satisfaction, loyalty, and retention.
- Analyze customer interactions and feedback to continuously refine and improve customer experience processes.
Data Analysis and Reporting:
- Utilize customer data and analytics to monitor key performance indicators (KPIs) related to customer satisfaction, retention, and overall experience.
- Prepare and present regular reports to senior management, highlighting trends, successes, and areas for improvement.
- Use insights from data analysis to inform strategic decisions and drive continuous improvement initiatives.
Cross-Functional Collaboration:
- Work closely with the Director of Purchasing & Customer Experience to align customer experience strategies with purchasing and overall business objectives.
- Coordinate with the marketing, logistics, service and sales teams to ensure that customer feedback is integrated into product offerings and marketing campaigns.
- Serve as the voice of the customer within the organization, advocating for changes that enhance the customer experience.
Customer Feedback and Continuous Improvement:
- Establish and maintain systems for gathering, analyzing, and responding to customer feedback.
- Implement continuous improvement initiatives based on customer feedback, aiming to exceed customer expectations at every touchpoint.
- Develop and oversee customer satisfaction surveys, focus groups, and other feedback mechanisms to gather actionable insights.
Project Management:
- Lead customer experience-related projects from conception through execution, ensuring timely delivery and alignment with strategic goals.
- Manage resources, budgets, and timelines effectively to achieve project objectives.
- Coordinate with internal and external stakeholders to ensure successful project outcomes.
Customer Advocacy:
- Act as a key advocate for customers, ensuring their needs and expectations are prioritized in company decisions.
- Handle escalated customer issues with sensitivity and efficiency, ensuring resolutions that align with the company's customer-centric values.
- Develop and promote customer loyalty programs that enhance customer retention and satisfaction.
Innovation and Best Practices:
- Stay informed of, and apply, industry best practices, emerging trends, and technological advancements in customer experience management.
- Identify and implement new tools, technologies, and methodologies that improve the customer experience and efficiency of the team.
- Encourage a culture of innovation within the customer experience team, promoting creative solutions to enhance customer interactions.
Requirements
Qualifications
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- Minimum of five (5) years of experience in customer service, customer experience, or a related field.
- At least two (2) years of management or leadership experience.
- Demonstrated success developing and implementing customer experience strategies.
Preferred Qualifications
- Experience in distribution, logistics, supply chain, or related industries.
- Strong leadership and coaching abilities with a passion for developing teams.
- Excellent communication and relationship-building skills.
- Analytical mindset with the ability to translate data into actionable business improvements.
- Experience using CRM and customer experience management tools.
- Strong problem-solving, organizational, and project management skills.
- Customer-centric approach with a passion for delivering outstanding service.
About Nassco Founded in Milwaukee in 1955, Nassco is a third-generation, family-owned company specializing in packaging automation and janitorial solutions. With four Midwest locations, 350,000+ sq. ft. of distribution space, and our own delivery fleet, we serve customers quickly and reliably across the region.
Nassco is an Equal Opportunity and Affirmative Action Employer and does not discriminate based on any protected status under applicable law.