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Customer Experience Director Jobs in Rochester, MN

Chick-fil-A

Marketing Director

Rochester, MN · On-site

$65K - $74K/yr

The goal is to reach out to the market and cultivate the customer's interest in our products and ... Proven experience as a marketing executive or any other similar role. * Good understanding of ...

Chick-fil-A

Marketing Director

Rochester, MN · On-site

$65K - $74K/yr

The goal is to reach out to the market and cultivate the customer's interest in our products and ... Proven experience as a marketing executive or any other similar role. * Good understanding of ...

Liveops

Remote Customer Service Agent

Rochester, MN · Remote

$15.75 - $21/hr

Minimum 1 year of phone-based customer service experience. * Strong verbal and written ... Complete a W-9 form and set up direct deposit. * Complete client-specific certification ...

Fleet Farm

Sales Manager

Rochester, MN · On-site

Team Members, Customer Experience, Sales Growth, Customer Readiness, and Store planogram execution ... Oversee the development and execution of individual development plans for each of your direct and ...

Benchmark

Senior Director, Supply Chain

Rochester, MN · On-site

$185K - $209K/yr

... external customer focus • May have responsibility for multiple sites or a Division of 500 ... experience in commodity purchasing/planning; 8+ years in a leadership role • Demonstrate ...

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Customer Experience Director information

See Rochester, MN salary details

$39.6K

$125.4K

$199.7K

How much do customer experience director jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer experience director in Rochester, MN is $125,373.00, according to ZipRecruiter salary data. Most workers in this role earn between $96,600.00 and $149,900.00 per year, depending on experience, location, and employer.

What does a customer experience director do?

A Customer Experience Director oversees strategies to enhance customer satisfaction, engagement, and loyalty. They analyze customer feedback, streamline processes, and collaborate across teams to improve experiences. Their role involves setting service standards, implementing technology for better interactions, and ensuring a customer-centric company culture. By aligning business goals with customer needs, they drive retention and long-term growth.

What are the key skills and qualifications needed to thrive as a customer experience director?

To thrive as a Customer Experience Director, you need a strong background in customer journey mapping, strategic leadership, and data-driven decision-making, typically supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms (like Salesforce), customer feedback tools, and analytics software is highly valued, along with certifications in customer experience management. Outstanding communication, emotional intelligence, and problem-solving abilities distinguish top performers in this role. These skills ensure customer-centric strategies are effectively developed and implemented, driving loyalty and business growth.

What are some common challenges faced by a customer experience director and how are they addressed?

Customer Experience Directors frequently face the challenge of aligning cross-departmental teams around a unified vision for customer satisfaction. Managing consistent service quality across multiple channels and touchpoints can also be complex, especially in larger organizations. Successful directors address these challenges by fostering strong collaboration between departments, implementing robust feedback and reporting systems, and maintaining open communication with both customers and internal teams. This proactive approach ensures continuous improvement in the customer experience while driving organizational buy-in and measurable results.

What are the most commonly searched types of Customer Experience jobs in Rochester, MN?

The most popular types of Customer Experience jobs in Rochester, MN are:

What job categories do people searching Customer Experience Director jobs in Rochester, MN look for?

The top searched job categories for Customer Experience Director jobs in Rochester, MN are:

What cities near Rochester, MN are hiring for Customer Experience Director jobs?

Cities near Rochester, MN with the most Customer Experience Director job openings:

Customer Experience Director jobs near you
Infographic showing various Customer Experience Director job openings in Rochester, MN as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $125,373 per year, or $60.3 per hour.

Marketing Director

Chick-fil-A

Rochester, MN • On-site

$65K - $74K/yr

Full-time

Medical, Retirement, PTO

Re-posted 7 days ago

Key responsibilities

  • Organize and oversee marketing campaigns, promotional events, and advertising efforts.

  • Conduct market research and analysis to evaluate trends, brand awareness, and competition.

  • Write marketing copy and maintain relationships with media vendors to support promotional activities.

Chick-fil-A rating

6.3

Company rating: 6.3 out of 10

Based on 7,695 frontline employees who took The Breakroom Quiz

15th of 107 rated fast food restaurants

Job description

Job Description

Company: Chick-fil-A Rochester

  • Chick-fil-A Rochester includes Chick-fil-A Ear of Corn, Chick-fil-A Miracle Mile, and the Tri-State Food Truck
  • Operator Matt Stockdale has a vision to win hearts everyday by providing uncommon care.
  • Chick-fil-A Rochester has a Leadership Development Pathway to ensure that everyone has an avenue to grow.
  • Chick-fil-A Rochester has opportunities to partner and serve local hospitals to provide hot meals to families.
  • Chick-fil-A is the fastest growing Quick Service Restaurant in the nation
  • On Forbes List for America’s Best Mid-Size Employer
  • On Forbes List for Best Employer for New Grads
  • Chick-fil-A awarding $30 million in team member scholarships in 2026

Value and Appreciate Employees

  • Health Insurance
  • Paid Vacation
  • Matching Roth IRA
  • Tuition Discounts at Over 100 Colleges
  • Never work on Sundays
  • Excellent Career Advancement Opportunities
  • Overtime Available

Opportunity

We’re looking for a talented Marketing Director who can undertake marketing projects for the benefit of our company. The candidate must be capable of organizing creative campaigns and promotional events that add to our company’s brand value. Ideally, the candidate must have passion for the “art” of marketing, have abundant ideas for building efficient strategies and must bring forth a strong arsenal of techniques/methods to promote our products, services and public image. The goal is to reach out to the market and cultivate the customer’s interest in our products and services in ways that strengthen our reputation and facilitate our exponential growth.

Your Impact

  • Conceive and develop efficient and intuitive marketing strategies.
  • Organize and oversee advertising/communication campaigns (social media, TV etc.), exhibitions and promotional events.
  • Conduct market research and analysis to evaluate trends, brand awareness and competition ventures.
  • Initiate and control surveys to assess customer requirements and dedication.
  • Write copy for diverse marketing distributions (brochures, press releases, website material etc. ).
  • Maintain relationships with media vendors and publishers to ensure collaboration in promotional activities.
  • Monitor progress of campaigns using various metrics and submit reports of performance.
  • Collaborate with managers in preparing budgets and monitoring expenses.

Background Profile

  • Proven experience as a marketing executive or any other similar role.
  • Good understanding of market research techniques, data analysis and statistics methods.
  • Thorough knowledge of strategic planning principles and marketing practices.
  • Proficient in MS Office and marketing software (e.g. CRM).
  • Familiarity with social media and web analytics (e.g. WebTrends).
  • Excellent communication and people skills.
  • Strong organizational and time-management abilities.
  • Creativity and commercial awareness.
  • B.Sc/BA in marketing, business administration or any other relevant disciplines.

APPLY NOW and you will be contacted ASAP.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Chick-fil-A may be best known for serving a mean chicken sandwich, hot waffle fries and that oh-so-delicious Chick-fil-A Sauce, but our restaurants are also known for another secret sauce: our friendly team members. Maybe they’re happy because of easy access to chicken nuggets, or maybe it’s because they simply love serving customers.
We are audacious enough to believe that a restaurant filled with exceptional, passionate team members committed to serving others can make our community a better place to live. If you like the sound of that we’d love to meet you.

What Chick-fil-A employees say

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About Chick-fil-A

Sourced by ZipRecruiter

Chick-fil-A, based in Atlanta, GA, US, is a well-known company in the quick-service restaurant industry. The company's official website is chick-fil-a.com. Chick-fil-A specializes in freshly prepared chicken sandwiches and other delicious chicken meals. It was founded by Truett Cathy in 1946, initially as a diner named 'The Dwarf Grill'. In 1967, the first Chick-fil-A restaurant was established. Today, Chick-fil-A operates more than 2,400 restaurants across the U.S. The core values of the company include integrity, excellence, continuous improvement, and caring. The mission of Chick-fil-A is to "Be America's best quick-service restaurant." The company prides itself on providing high-quality food and service, fostering a positive dining experience, and giving back to the communities they serve. Notable achievements include pioneering in-mall fast food and introducing the original boneless chicken sandwich.

Industry

Restaurants, food services and drinking places and traveler accommodation

Company size

5,001 - 10,000 Employees

Headquarters location

Atlanta, GA, US

Social media

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