ZipRecruiter

Log In

1

Customer Experience Director Jobs in Rochester, MN

The Waters

Director of Nursing

Rochester, MN · On-site

$110K - $120K/yr

Through exceptional customer service, utilizing courtesy, dignity, and respect you will: * Provide ... Previous experience in health care leadership, nursing administration or other related experience

The Waters

Director of Nursing

Rochester, MN · On-site

$110K - $120K/yr

Through exceptional customer service, utilizing courtesy, dignity, and respect you will:Provide ... experience in health care leadership, nursing administration or other related experienceKnowledge ...

Fleet Farm

Sales Manager

Rochester, MN · On-site

Team Members, Customer Experience, Sales Growth, Customer Readiness, and Store planogram execution ... Oversee the development and execution of individual development plans for each of your direct and ...

Benchmark

Senior Director, Supply Chain

Rochester, MN · On-site

$185K - $209K/yr

... external customer focus • May have responsibility for multiple sites or a Division of 500 ... experience in commodity purchasing/planning; 8+ years in a leadership role • Demonstrate ...

Paramark Corp.

Director of Human Resources

Rochester, MN · On-site

$70K - $100K/yr

Bachelor's degree in human resources or related fields, or equivalent experience in a human ... Be customer focused: listen carefully, respond promptly & personalize communications * Bring a ...

Liveops

Remote Customer Service Agent

Rochester, MN · Remote

$15.75 - $21/hr

Minimum 1 year of phone-based customer service experience. * Strong verbal and written ... Complete a W-9 form and set up direct deposit. * Complete client-specific certification ...

Paramark Corp.

Director of Human Resources

Rochester, MN · On-site

$70K - $100K/yr

Bachelor 's degree in human resources or related fields, or equivalent experience in a human ... Be customer focused: listen carefully, respond promptly & personalize communicationsBring a ...

previous pagenext page

Showing results 21-40

All JobsCustomer Experience JobsCustomer Experience Director JobsCustomer Experience Director Jobs in Rochester, MN

Customer Experience Director information

See Rochester, MN salary details

$39.6K

$125.4K

$199.7K

How much do customer experience director jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer experience director in Rochester, MN is $125,373.00, according to ZipRecruiter salary data. Most workers in this role earn between $96,600.00 and $149,900.00 per year, depending on experience, location, and employer.

What does a customer experience director do?

A Customer Experience Director oversees strategies to enhance customer satisfaction, engagement, and loyalty. They analyze customer feedback, streamline processes, and collaborate across teams to improve experiences. Their role involves setting service standards, implementing technology for better interactions, and ensuring a customer-centric company culture. By aligning business goals with customer needs, they drive retention and long-term growth.

What are the key skills and qualifications needed to thrive as a customer experience director?

To thrive as a Customer Experience Director, you need a strong background in customer journey mapping, strategic leadership, and data-driven decision-making, typically supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms (like Salesforce), customer feedback tools, and analytics software is highly valued, along with certifications in customer experience management. Outstanding communication, emotional intelligence, and problem-solving abilities distinguish top performers in this role. These skills ensure customer-centric strategies are effectively developed and implemented, driving loyalty and business growth.

What are some common challenges faced by a customer experience director and how are they addressed?

Customer Experience Directors frequently face the challenge of aligning cross-departmental teams around a unified vision for customer satisfaction. Managing consistent service quality across multiple channels and touchpoints can also be complex, especially in larger organizations. Successful directors address these challenges by fostering strong collaboration between departments, implementing robust feedback and reporting systems, and maintaining open communication with both customers and internal teams. This proactive approach ensures continuous improvement in the customer experience while driving organizational buy-in and measurable results.

What are the most commonly searched types of Customer Experience jobs in Rochester, MN? The most popular types of Customer Experience jobs in Rochester, MN are:
What job categories do people searching Customer Experience Director jobs in Rochester, MN look for? The top searched job categories for Customer Experience Director jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Customer Experience Director jobs? Cities near Rochester, MN with the most Customer Experience Director job openings:
Customer Experience Director jobs near you
Infographic showing various Customer Experience Director job openings in Rochester, MN as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $125,373 per year, or $60.3 per hour.

Director of Nursing

The Waters

Rochester, MN • On-site

$110K - $120K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

Currently offering a $5,000 bonus paid after 6 months of successful employment!
The mission of The Waters is 'To create a sense of community where everyone THRIVES'.
We recognize that every team member is a direct reflection of The Waters. Attracting and investing in professional, caring, and compassionate team members is essential to our mission. We want our team members to feel inspired and to THRIVE, just as our residents do.
Each of our communities has a dedicated Staff Scheduler as well as Triage Nurse Support after hours and weekends!
Why The Waters?
  • Developer and Operator
  • Full array of benefits (medical, dental, vision) available the first of the month following the date of hire
  • Company paid Short and Long Term Disability
  • Company provided HSA contribution PLUS matching dollars
  • Healthy Savings and Rewards Programs
  • Behavioral and Mental Health Resources
  • Generous PTO Policy-Available for use on day 1
  • 401K Match Automatically fully vested

As the Director of Nursing (titled Director of Health and Wellbeing) you will lead the integrated care and wellbeing for the residents of our community. This position is integral to actualizing the mission and vision for The Waters and is responsible for the leadership and direct supervision of care team members who provide integrated nursing and related holistic services to our residents to create a culture of presence and purpose. Through exceptional customer service, utilizing courtesy, dignity, and respect you will:
  • Provide overall responsibility for clinical oversight, supervision and quality clinical care of nursing clinical staff (including RN/LPN, HHA, RA, CNA)
  • Determine proper acceptance of residents into health services by considering all parts of a resident's life
  • Maintain assessment and service agreement compliance with initiation of services, change of condition or at intervals specified by state regulations
  • Work with and educate residents and families to recommend care options and maintain excellent communication with residents and families
  • Hire, train, supervise clinical staff (including RN/LPN, RA, CNA)
  • Participates in "on call" requirements, as applicable. Responsible to cover shifts as staff nurse, when required
  • Support the community budget by actively managing staffing, training and controlling overtime costs
  • Be knowledgeable about evidence based and integrated therapies and current trends in care for elders (and those with memory loss) and work to develop processes that propel the entire company to better care for our residents through training and education of staff, residents and families

Qualifications:
  • Current Registered Nurse licensure in good standing by the state community is located
  • Previous experience in health care leadership, nursing administration or other related experience
  • Knowledge of and maintain compliance with all Department of Health Regulations as it pertains to senior living communities with a comprehensive home care license
  • Knowledge of Eldermark software a plus, but not necessary
  • Excellent supervision, management and interpersonal skills
  • Ability to communicate in a mode or manner understood by resident

The Waters is an equal opportunity employer proudly committed to a diverse workforce. The Waters participates in E-Verify.

Apply