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Customer Experience Manager Jobs in Rochester, MN

Tom Kadlec Kia

Customer Experience Consultant

Rochester, MN · On-site

$50K - $200K/yr

Customer Experience Consultant Rochester, MN Join the Fastest Growing Dealership in Rochester - Tom ... Supportive, Experienced Management - Work with professionals who care about your success * Positive ...

TJX Companies

Customer Experience Coordinator

Rochester, MN · On-site

$16 - $16.50/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

Tjx

Customer Experience Coordinator

Rochester, MN

$16 - $16.50/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

TJX Companies

Customer Experience Coordinator

Rochester, MN · On-site

$16 - $16.50/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

Tom Kadlec Honda

Sales Manager

Rochester, MN · On-site

$70K - $130K/yr

Sales Manager Tom Kadlec Honda - Rochester, Minnesota Position Overview Tom Kadlec Honda is seeking an experienced, motivated, and customer-focused Sales Manager to lead our automotive sales team in ...

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Customer Experience Manager information

See Rochester, MN salary details

$24.9K

$59K

$102.7K

How much do customer experience manager jobs pay per year?

As of May 29, 2026, the average yearly pay for customer experience manager in Rochester, MN is $58,955.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,700.00 and $71,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Experience Manager, and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.

What are the main challenges Customer Experience Managers typically face, and how can they overcome them?

Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.

What does a Customer Experience Manager do?

A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.

What is the difference between Customer Experience Manager vs Customer Service Manager?

AspectCustomer Experience ManagerCustomer Service Manager
Primary FocusOverall customer journey and brand perceptionHandling customer support and service issues
ResponsibilitiesDesigning customer experience strategies, improving touchpointsManaging support teams, resolving customer complaints
Skills & CertificationsCustomer experience design, analytics, communicationCustomer service skills, conflict resolution, leadership
Work EnvironmentCross-department collaboration, strategic planningSupport centers, call centers, direct customer interaction

While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.

What are the most commonly searched types of Customer Experience jobs in Rochester, MN? The most popular types of Customer Experience jobs in Rochester, MN are:
What job categories do people searching Customer Experience Manager jobs in Rochester, MN look for? The top searched job categories for Customer Experience Manager jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Customer Experience Manager jobs? Cities near Rochester, MN with the most Customer Experience Manager job openings:
Customer Experience Manager jobs near you

Customer Experience Consultant

Tom Kadlec Honda

Rochester, MN • On-site

$50K - $200K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

Customer Experience ConsultantRochester, MN
Join a Team That’s Been Serving the Rochester Community Since 1979

At Tom Kadlec Honda, we exist to help our family, friends, and community enjoy life at every stage. We’re a locally owned, community-focused dealership known for building long-term customer relationships and investing in our team.

We are actively seeking hard-working, motivated Customer Experience Consultants who are excited to grow their careers in a fast-paced, people-first environment. Whether you’re experienced or just getting started in sales, we offer the tools and support you need to succeed.

Compensation:

$50,000–$200,000/year
(Includes base pay + commission. Your success determines your earning potential!)

Benefits You’ll Love:

  • Competitive Pay Plan – Earn what you're worth with a strong, performance-based pay structure

  • Paid, Hands-On Training – Learn and grow with industry-leading training and support

  • 401(k) with Company Match – Fully vested from day one, with both Traditional & Roth options

  • Generous Paid Time Off – Enjoy vacation days, sick leave, and work-life balance

  • Comprehensive Insurance Coverage – Including medical, dental, and vision plans

  • Employer-Paid Life Insurance – Protection for you and peace of mind for your loved ones

  • Short-Term & Long-Term Disability Coverage – We've got your back when life throws a curveball

  • Critical Illness & Accident Insurance – Additional protection when you need it most

  • Flexible Spending (FSA) & Health Savings Accounts (HSA) – Tax-advantaged ways to manage health costs

  • 24/7 Employee Assistance Program – Confidential support for life’s challenges

  • Financial Planning Resources

  • Employee Discounts – Save on vehicles, service, and parts

  • Supportive, Experienced Management – Work with professionals who care about your success

  • Positive Team Culture – Clean, friendly, and collaborative work environment

  • Opportunities to Advance – A place to build your career and grow with us

  • Closed on Sundays – Dedicated time off for rest and family
  • A state-of-the-art facility
 Your Responsibilities:

  • Greet and assist guests in the showroom and on the sales lot

  • Engage customers in conversations to understand their needs

  • Present vehicle options with clear explanations of features and benefits

  • Perform high-quality product demonstrations on new and used vehicles

  • Guide customers through the entire sales process with professionalism and care

  • Build strong rapport and follow up to create long-lasting relationships

  • Learn to overcome objections, negotiate, and close sales effectively

  • Communicate with Sales Manager on goals, progress, and performance

What We’re Looking For:

  • A team player with a positive, driven attitude

  • Honest and transparent, with a commitment to integrity

  • Customer-first mindset and strong interpersonal skills

  • Energetic and outgoing personality

  • Comfortable handling objections and price discussions

  • Willingness to learn and grow in a professional setting

  • Must possess a valid driver’s license

No Automotive Sales Experience? No Problem.

We provide full training and mentorship to help you develop product knowledge and sales confidence. Your motivation and people skills are what matter most.

Apply Today and Start Driving Your Career Forward!

Join a team that believes in growth, support, and doing the right thing — for both our employees and our community. Tom Kadlec Honda is ready to help you succeed.