ZipRecruiter

Log In

1

Customer Experience Director Jobs in Rochester, MN

Walgreens

Customer Service Associate

Rochester, MN · On-site

$14.25 - $19.50/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate

Rochester, MN

$14.25 - $19.50/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate

Rochester, MN · On-site

$15 - $17.50/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Minnesota Jobs

Customer Service Associate

Rochester, MN · On-site

$14.75 - $20.25/hr

Customer Service Associate Models and delivers a distinctive and delightful customer experience ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Chick-fil-A

Marketing Director

Rochester, MN

$65K - $74K/yr

The goal is to reach out to the market and cultivate the customer's interest in our products and ... Proven experience as a marketing executive or any other similar role. * Good understanding of ...

Eden Senior Care

Director of Wellness

Pine Island, MN · On-site

Our unwavering mission is to provide an outstanding care experience rooted in genuine compassion ... Demonstrates excellent customer service and a positive attitude towards tenants, staff, and vendors

Posted today

Chick-fil-A

Marketing Director

Rochester, MN · On-site

$65K - $74K/yr

The goal is to reach out to the market and cultivate the customer's interest in our products and ... Proven experience as a marketing executive or any other similar role. * Good understanding of ...

Eden Senior Care

Director of Wellness

Pine Island, MN · On-site

Our unwavering mission is to provide an outstanding care experience rooted in genuine compassion ... Demonstrates excellent customer service and a positive attitude towards tenants, staff, and vendors

Posted today

next page

Showing results 1-20

All JobsCustomer Experience JobsCustomer Experience Director JobsCustomer Experience Director Jobs in Rochester, MN

Customer Experience Director information

See Rochester, MN salary details

$39.6K

$125.4K

$199.7K

How much do customer experience director jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer experience director in Rochester, MN is $125,373.00, according to ZipRecruiter salary data. Most workers in this role earn between $96,600.00 and $149,900.00 per year, depending on experience, location, and employer.

What does a customer experience director do?

A Customer Experience Director oversees strategies to enhance customer satisfaction, engagement, and loyalty. They analyze customer feedback, streamline processes, and collaborate across teams to improve experiences. Their role involves setting service standards, implementing technology for better interactions, and ensuring a customer-centric company culture. By aligning business goals with customer needs, they drive retention and long-term growth.

What are the key skills and qualifications needed to thrive as a customer experience director?

To thrive as a Customer Experience Director, you need a strong background in customer journey mapping, strategic leadership, and data-driven decision-making, typically supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms (like Salesforce), customer feedback tools, and analytics software is highly valued, along with certifications in customer experience management. Outstanding communication, emotional intelligence, and problem-solving abilities distinguish top performers in this role. These skills ensure customer-centric strategies are effectively developed and implemented, driving loyalty and business growth.

What are some common challenges faced by a customer experience director and how are they addressed?

Customer Experience Directors frequently face the challenge of aligning cross-departmental teams around a unified vision for customer satisfaction. Managing consistent service quality across multiple channels and touchpoints can also be complex, especially in larger organizations. Successful directors address these challenges by fostering strong collaboration between departments, implementing robust feedback and reporting systems, and maintaining open communication with both customers and internal teams. This proactive approach ensures continuous improvement in the customer experience while driving organizational buy-in and measurable results.

What are the most commonly searched types of Customer Experience jobs in Rochester, MN? The most popular types of Customer Experience jobs in Rochester, MN are:
What job categories do people searching Customer Experience Director jobs in Rochester, MN look for? The top searched job categories for Customer Experience Director jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Customer Experience Director jobs? Cities near Rochester, MN with the most Customer Experience Director job openings:
Customer Experience Director jobs near you
Infographic showing various Customer Experience Director job openings in Rochester, MN as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $125,373 per year, or $60.3 per hour.

Customer Experience Lead - Full Time

Burlington

Rochester, MN • On-site

$16/hr

Other

Medical, Retirement, PTO

Posted 9 days ago

Burlington rating

4.5

Company rating: 4.5 out of 10

Based on 941 frontline employees who took The Breakroom Quiz

20th of 21 rated department stores

Job description

If you want an exciting job with one of the largest off-price retailers in the nation, join the Burlington Stores team as a Full-Time Customer Experience Lead !

Overview:

As a Customer Experience Lead, you'll play a key role in delivering a positive and engaging shopping experience for our customers. You'll help drive front-end operations, support associates during your shift, and ensure the sales floor is organized, stocked, and ready to serve our customers.

This is a hands-on leadership role where you'll work closely with store leadership to keep operations running smoothly while modeling Burlington's core values and customer-first mindset.

What You'll Do

  • Lead by example to deliver excellent customer service across the store

  • Support and coordinate daily front-end operations, including checkout flow and line management

  • Direct associates during your shift, adjusting priorities to meet business needs

  • Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)

  • Help resolve customer concerns and escalate issues when needed

  • Ensure workload tasks, recovery, and merchandising standards are completed

  • Perform opening and/or closing duties as assigned

  • Support proper scheduling of breaks and front-end coverage

  • Troubleshoot routine register or transaction issues to minimize service disruptions

  • Partner with store leadership to identify and address service or execution opportunities

  • Assist with merchandise flow and maintain organization in stock and support areas

  • Reinforce company policies, safety standards, and operational procedures

What We're Looking For

  • A strong customer service mindset with a passion for helping others

  • Ability to lead, coach, and motivate associates in a fast-paced environment

  • Strong communication and problem-solving skills

  • Ability to stay organized and adjust priorities quickly

  • Team-oriented with the ability to build positive working relationships

  • Attention to detail and commitment to operational accuracy

  • Flexibility to work a schedule that includes nights, weekends, and holidays

Experience:

  • 1+ years of retail experience preferred (off-price, big box, or specialty retail environments are a plus)

Come join our team. You're going to like it here!

You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.

Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Base Pay: $16.00 per hour - $16.00 per hour

Location 01822 - Rochester
Posting Number P1-6248828-1
Address 3839 Marketplace Drive NW
Zip Code 55901
Position Type Regular Part-Time
Career Site Category Store Associate
Position Category Retail Store
Base Pay $16.00 - $16.00 per hour

What Burlington employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Burlington logo

About Burlington

Sourced by ZipRecruiter

At Burlington, we embrace the many facets of diversity that strengthen our communities where we live and work every day. If you want to grow your retail career with a caring and inclusive organization, come join the Burlington Stores team as a Customer Service Supervisor, Selling Floor Supervisor or Receiving Team Supervisor!

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Burlington, NJ, US

View All Burlington Jobs

Apply