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Director Of Customer Experience Jobs in Rochester, MN

Eden Senior Care

Director of Nursing

Pine Island, MN · On-site

$105K/yr

Eden Senior Care promotes and encourages the success of each of its employees and values the individual experience of its guests and their families. Position: Director of Nursing (DON) Edenbrook Pine ...

Tjx

Customer experience coordinator

Rochester, MN · On-site

$16 - $16.50/hr

You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes ... Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ...

TJX Companies

Customer experience coordinator

Rochester, MN · On-site

$16 - $16.50/hr

You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes ... Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ...

WizeHire, Inc

Director Of Operations

Rochester, MN · On-site

$120 - $180/hr

Director of Operations (8-15 Years Experience) About the Opportunity We are seeking an experienced operations leader who excels at creating order, improving processes, and driving consistent ...

The Waters

Director of Nursing

Rochester, MN · On-site

$110K - $120K/yr

We recognize that every team member is a direct reflection of The Waters. Attracting and investing ... experience- Working knowledge of Department of Health regulations for senior living with a ...

The Waters

Director of Nursing

Rochester, MN · On-site

$110K - $120K/yr

We recognize that every team member is a direct reflection of The Waters. Attracting and investing ... experience - Working knowledge of Department of Health regulations for senior living with a ...

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All JobsOf Customer Experience JobsDirector Of Customer Experience JobsDirector Of Customer Experience Jobs in Rochester, MN

Director Of Customer Experience information

See Rochester, MN salary details

$39.6K

$125.4K

$199.7K

How much do director of customer experience jobs pay per year?

As of Sep 6, 2026, the average yearly pay for director of customer experience in Rochester, MN is $125,373.00, according to ZipRecruiter salary data. Most workers in this role earn between $96,600.00 and $149,900.00 per year, depending on experience, location, and employer.

What does a director of customer experience do?

A Director of Customer Experience leads the strategy and execution of initiatives aimed at improving the overall experience customers have with a company. This role involves analyzing customer feedback, collaborating with various departments, and implementing processes to ensure customer satisfaction and loyalty. They often oversee customer service teams, develop training programs, and use data to drive improvements. The goal is to create a seamless and positive journey for customers, from initial contact through post-purchase support.

What are the main challenges a director of customer experience typically faces when aligning customer service strategies across multiple departments?

A Director of Customer Experience often encounters challenges in ensuring consistent customer service standards across diverse teams such as sales, support, and product development. This requires fostering strong cross-departmental communication, aligning goals, and implementing unified processes to deliver a seamless customer journey. Overcoming resistance to change and integrating feedback loops are crucial to maintain high service quality and drive continuous improvement. Success in this role often depends on building collaborative relationships and effectively managing organizational change.

What are the key skills and qualifications needed to thrive as a director of customer experience, and why are they important?

To thrive as a Director Of Customer Experience, you need expertise in customer journey mapping, data analysis, and strategic planning, often supported by a degree in business, marketing, or a related field. Familiarity with CRM platforms, customer feedback tools, and analytics software is typically required. Outstanding leadership, communication, and problem-solving skills help you inspire teams and drive customer-centric initiatives. These competencies are crucial for optimizing customer satisfaction, loyalty, and overall business growth.

What job categories do people searching Director Of Customer Experience jobs in Rochester, MN look for?

The top searched job categories for Director Of Customer Experience jobs in Rochester, MN are:

What cities near Rochester, MN are hiring for Director Of Customer Experience jobs?

Cities near Rochester, MN with the most Director Of Customer Experience job openings:

Director Of Customer Experience jobs near you
Infographic showing various Director Of Customer Experience job openings in Rochester, MN as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $125,373 per year, or $60.3 per hour.

Director of Nursing

Eden Senior Care

Pine Island, MN • On-site

$105K/yr

Full-time

Re-posted 11 days ago

Job description

Eden Senior Care, founded in 2016, is a growing Healthcare Management company focused on managing and operating Skilled Nursing, Rehabilitation, and Assisted Living communities in Minnesota, Wisconsin & Ohio. Our mission with each community is to support their success by providing strong leadership, corporate support, and the resources and tools to realize their goals. Eden Senior Care promotes and encourages the success of each of its employees and values the individual experience of its guests and their families.

Position: Director of Nursing (DON)

Edenbrook Pine Haven, part of the Eden Senior Care Network, is seeking a Director of Nursing (DON) to oversee all nursing operations within the facility.

This role is responsible for ensuring quality care, regulatory compliance, and a collaborative work environment. The ideal candidate is a compassionate and experienced Registered Nurse with strong leadership, organizational, and problem-solving skills. Our goal is to create a supportive environment where staff can deliver the highest level of care to residents.

Responsibilities:

  • Direct, oversee and evaluate all nursing personnel (registered nurses, LPN, etc.)
  • Guide staffing procedures
  • Set objectives and long-term goals for the nursing department
  • Organize and coordinate admission, nursing, and patient care procedures
  • Develop and enforce policies aiming for legal compliance and high-quality standards
  • Control budgets and monitor expenditures
  • Resolve issues and deficiencies when needed
  • Manage record-keeping procedures
  • Collaborate with other departments and professionals to streamline operations
  • Report to upper management

Requirements:

  • Valid RN license and CPR certification
  • Proven experience as director of nursing
  • Skilled Nursing facility experience
  • Great understanding knowledge of legal regulations and best practices in healthcare
  • Willingness to keep abreast of changing standards in nursing administration
  • Excellent ability to lead and develop personnel
  • Great communication and people skills
  • Outstanding organizational and stress management skills
  • Aptitude for problem-solving

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