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Director Of Customer Experience Jobs in Rochester, MN

Eden Senior Care

Director of Nursing (DON)

Rochester, MN · On-site

$100K/yr

Director of Nursing (DON) This role is responsible for ensuring quality care, regulatory compliance ... The ideal candidate is a compassionate and experienced Registered Nurse with strong leadership ...

Care & Rehab

Assistant Director of Nursing

Ostrander, MN · On-site

$70K - $94K/yr

Assistant Director of Nursing $10,000.00 Sign On Bonus Come work at Care & Rehab! We are a small ... Prior experience in a nursing leadership role * Strong knowledge of infection control practices

Care & Rehab

Assistant Director of Nursing

Ostrander, MN

$70K - $94K/yr

Assistant Director of Nursing $10,000.00 Sign On Bonus Come work at Care amp; Rehab! We are a small ... Prior experience in a nursing leadership role * Strong knowledge of infection control practices

Tjx

PT Customer experience coordinator

Rochester, MN · On-site

$16 - $16.50/hr

You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes ... Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ...

Marshalls

PT Customer experience coordinator

Rochester, MN · On-site

$16 - $16.50/hr

You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes ... Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ...

Chick-fil-A

Senior Director of Operations

Rochester, MN · On-site

$77K - $89K/yr

Bachelor's Degree (preferred) 2 years of Leadership experience Hospitality experience (preferred ... love serving customers. We are audacious enough to believe that a restaurant filled with ...

Chick-fil-A

Senior Director of Operations

Rochester, MN · On-site

$77K - $89K/yr

Bachelor's Degree (preferred) 2 years of Leadership experience Hospitality experience (preferred ... love serving customers. We are audacious enough to believe that a restaurant filled with ...

micro1 AI

Director of Biostatistics

Rochester, MN · Remote

$60 - $65/hr

Scope of Work * Author and review evaluation tasks that require deriving, reproducing, or ... Experience as lead statistician on pivotal/registrational studies, authoring or reviewing CSR ...

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All JobsOf Customer Experience JobsDirector Of Customer Experience JobsDirector Of Customer Experience Jobs in Rochester, MN

Director Of Customer Experience information

See Rochester, MN salary details

$39.6K

$125.4K

$199.7K

How much do director of customer experience jobs pay per year?

As of Sep 6, 2026, the average yearly pay for director of customer experience in Rochester, MN is $125,373.00, according to ZipRecruiter salary data. Most workers in this role earn between $96,600.00 and $149,900.00 per year, depending on experience, location, and employer.

What does a director of customer experience do?

A Director of Customer Experience leads the strategy and execution of initiatives aimed at improving the overall experience customers have with a company. This role involves analyzing customer feedback, collaborating with various departments, and implementing processes to ensure customer satisfaction and loyalty. They often oversee customer service teams, develop training programs, and use data to drive improvements. The goal is to create a seamless and positive journey for customers, from initial contact through post-purchase support.

What are the main challenges a director of customer experience typically faces when aligning customer service strategies across multiple departments?

A Director of Customer Experience often encounters challenges in ensuring consistent customer service standards across diverse teams such as sales, support, and product development. This requires fostering strong cross-departmental communication, aligning goals, and implementing unified processes to deliver a seamless customer journey. Overcoming resistance to change and integrating feedback loops are crucial to maintain high service quality and drive continuous improvement. Success in this role often depends on building collaborative relationships and effectively managing organizational change.

What are the key skills and qualifications needed to thrive as a director of customer experience, and why are they important?

To thrive as a Director Of Customer Experience, you need expertise in customer journey mapping, data analysis, and strategic planning, often supported by a degree in business, marketing, or a related field. Familiarity with CRM platforms, customer feedback tools, and analytics software is typically required. Outstanding leadership, communication, and problem-solving skills help you inspire teams and drive customer-centric initiatives. These competencies are crucial for optimizing customer satisfaction, loyalty, and overall business growth.

What job categories do people searching Director Of Customer Experience jobs in Rochester, MN look for?

The top searched job categories for Director Of Customer Experience jobs in Rochester, MN are:

What cities near Rochester, MN are hiring for Director Of Customer Experience jobs?

Cities near Rochester, MN with the most Director Of Customer Experience job openings:

Director Of Customer Experience jobs near you
Infographic showing various Director Of Customer Experience job openings in Rochester, MN as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $125,373 per year, or $60.3 per hour.

Director Of Operations

Yanowitz Law Firm, PLLC

Rochester, MN

$105K/yr

Full-time

Medical, Retirement, PTO

Posted 10 days ago

Job description

Director of Operations (8–15 Years Experience)

About the Opportunity

We are seeking an experienced operations leader who excels at creating order, improving processes, and driving consistent performance across a service-based business. This is a high-impact role where you will work directly with the CEO and team to ensure the firm operates smoothly, efficiently, and in alignment with our values.

You will be responsible for strengthening the firm’s operational foundation — developing systems, guiding workflows, supporting the team, and ensuring that goals turn into results. This is a role for someone who enjoys both strategic thinking and hands-on leadership.

If you thrive in environments that value innovation, collaboration, and excellence — and you enjoy building operational excellence from the ground up — you’ll fit right in.

Compensation:

$85,000 - $105,000 + up to $50,000 bonus for hitting reach goal


Responsibilities:Your Core ResponsibilitiesOperational Leadership & Optimization

  • Oversee daily operations and ensure smooth workflow across the firm

  • Develop, document, and refine operational systems and SOPs

  • Identify opportunities for increased efficiency and implement improvements

  • Introduce and manage new technologies and process tools

Team Development & Support

  • Provide clear guidance and structure to team members

  • Support onboarding, training, and professional development

  • Maintain accountability and promote a culture of clarity, kindness, and collaboration

  • Strengthen communication and alignment across the organization

Financial & Administrative Oversight

  • Review KPIs, financial reports, and forecasts with the CEO

  • Oversee payroll, vendor relationships, expense management, and IOLTA compliance

  • Ensure operational initiatives align with firm-wide goals and strategy

Strategic Execution

  • Partner with the CEO to plan and implement key initiatives

  • Drive firm-wide projects from concept through completion

  • Provide operational insights to support strategic decisions

Compensation & Benefits

  • $85,000–$105,000 base salary, depending on experience

  • Performance bonuses

  • Health insurance

  • 401(k) with employer match

  • Paid holidays

  • 3 weeks PTO + 1 week sick pay + parental leave

  • A collaborative, innovative, supportive environment where people matter


Qualifications:What Makes You a Strong Fit

  • 8–15 years of experience in operations, business management, or organizational leadership

  • Proven ability to create and refine systems, processes, and workflows

  • Strong communication skills and consistent follow-through

  • Tech-forward mindset — experienced with automation, CRMs, and project management tools

  • Solid understanding of financial reports, KPIs, and operational metrics

  • Clear, empathetic leader who supports high performance and models professionalism

  • Thrives in a culture built on innovation, kindness, teamwork, and high standards

  • Experience in professional services or legal operations is a plus


About Company

Yanowitz Law Firm has been recognized as a top Trust and Estate law firm by U.S. News & World Report since 2015 and has earned 270+ five-star Google reviews. Kindness, excellent client service, teamwork, and thoughtful use of technology are central to how we practice.