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Customer Experience Manager Jobs in Rochester, MN

Scheels

Full Time Youth Clothing Manager

Rochester, MN · On-site

$50K/yr

Delivering a Personalized WOW Customer Experience * Every customer interaction is an opportunity to ... Manage inventory by running and analyzing Internal Flash Reports * Effectively maintain an ...

Scheels

Full Time Women's Clothing Manager

Rochester, MN · On-site

$50K/yr

Delivering a Personalized WOW Customer Experience * Every customer interaction is an opportunity to ... Manage inventory by running and analyzing Internal Flash Reports * Effectively maintain an ...

Fleet Farm

Sales Manager

Rochester, MN · On-site

The Sales Manager will focus on Key Areas of Store Operations ... Team Members, Customer Experience, Sales Growth, Customer Readiness, and Store planogram execution ...

Wendy's

Shift Manager

Rochester, MN · On-site

$15.50 - $16.50/hr

Ensure guests enjoy an outstanding customer experience. Drive great results while maintaining a warm and welcoming environment. Develop and grow management skills in a fast-paced setting. Foster a ...

Wendy's

Shift Manager

Rochester, MN · On-site

$15.50 - $16.50/hr

Ensure guests enjoy an outstanding customer experience. Drive great results while maintaining a warm and welcoming environment. Develop and grow management skills in a fast-paced setting. Foster a ...

Wendy's

Shift Manager

Rochester, MN · On-site

$15.50 - $16.50/hr

Ensure guests enjoy an outstanding customer experience. Drive great results while maintaining a warm and welcoming environment. Develop and grow management skills in a fast-paced setting. Foster a ...

Wendy's

Shift Manager

Rochester, MN · On-site

$15.50 - $16.50/hr

Ensure guests enjoy an outstanding customer experience. Drive great results while maintaining a warm and welcoming environment. Develop and grow management skills in a fast-paced setting. Foster a ...

Mayo Clinic

CRM Coordinator

Rochester, MN

Lead CRM process governance, stage management, and standardization of data entry practices ... experience; or Bachelor's in above field and five years of experience. * Must be able to ...

New

Mayo Clinic

CRM Coordinator

Rochester, MN

Lead CRM process governance, stage management, and standardization of data entry practices ... experience; or Bachelor's in above field and five years of experience. * Must be able to ...

New

Mayo Clinic

CRM Coordinator

Rochester, MN · On-site

Lead CRM process governance, stage management, and standardization of data entry practices ... experience; or Bachelor's in above field and five years of experience. * Must be able to ...

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Showing results 41-60

All JobsCustomer Experience JobsCustomer Experience Manager JobsCustomer Experience Manager Jobs in Rochester, MN

Customer Experience Manager information

See Rochester, MN salary details

$24.9K

$59K

$102.7K

How much do customer experience manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer experience manager in Rochester, MN is $58,955.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,700.00 and $71,200.00 per year, depending on experience, location, and employer.

What does a customer experience manager do?

A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.

What are the key skills and qualifications needed to thrive as a customer experience manager, and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.

What are the main challenges customer experience managers typically face, and how can they overcome them?

Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.

What is the difference between Customer Experience Manager vs Customer Service Manager?

AspectCustomer Experience ManagerCustomer Service Manager
Primary FocusOverall customer journey and brand perceptionHandling customer support and service issues
ResponsibilitiesDesigning customer experience strategies, improving touchpointsManaging support teams, resolving customer complaints
Skills & CertificationsCustomer experience design, analytics, communicationCustomer service skills, conflict resolution, leadership
Work EnvironmentCross-department collaboration, strategic planningSupport centers, call centers, direct customer interaction

While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.

What are the most commonly searched types of Customer Experience jobs in Rochester, MN?

The most popular types of Customer Experience jobs in Rochester, MN are:

What job categories do people searching Customer Experience Manager jobs in Rochester, MN look for?

The top searched job categories for Customer Experience Manager jobs in Rochester, MN are:

What cities near Rochester, MN are hiring for Customer Experience Manager jobs?

Cities near Rochester, MN with the most Customer Experience Manager job openings:

Customer Experience Manager jobs near you
Infographic showing various Customer Experience Manager job openings in Rochester, MN as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $58,955 per year, or $28.3 per hour.

Full Time Youth Clothing Manager

Scheels

Rochester, MN • On-site

$50K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Scheels rating

7.2

Company rating: 7.2 out of 10

Based on 283 frontline employees who took The Breakroom Quiz

123rd of 739 rated retailers

Job description

Scheels Company Goals:
We strive to be the best retailer in the USA in the eyes and minds of our customers, associates, and business partners.
Wage:
Starting at $50,000+ annually
Schedule:
Must be flexible to work assigned schedule between 9 a.m. and 9 p.m., Monday through Saturday, 10 a.m. and 6 p.m., Sunday. Schedule may include varied hours, evenings, weekends, and holidays, must be available a minimum of two weekends a month. Average hours per week is 42 hours.
What We Commit To - Our Employee Ownership Values
As an employee-owner, you're expected to actively contribute to a culture that thrives on:
  • Delivering a Personalized WOW Customer Experience

      • Every customer interaction is an opportunity to exceed expectations
      • We focus on making every visit memorable, personalized, and impactful

  • Having a Team-First, Winning Mentality

      • We succeed together by supporting one another and celebrating team wins
      • Collaboration and unity drive our performance and customer experience

  • Learning and Adapting to Constant Change

      • We embrace growth, innovation, and feedback
      • Change is not a barrier-it's a catalyst for improvement and excellence

  • Taking Pride in Our Work and Thinking Like Owners

      • Every task matters, and we take full responsibility for the results
      • Ownership means accountability, care, and drive to go above and beyond

  • Expecting Honesty and Integrity in All That We Do

    • Trust is the foundation of our relationships-with customers and with each other
    • We act with transparency, fairness, and respect at all times

Responsibilities:
  • Deliver exceptional customer service by seeking out and engaging with customers, going through the steps of the sale to determine their needs, recommending appropriate products, and promoting the Scheels Visa Credit Card
  • Maintain expert-level knowledge in all selling areas, as well as lead product knowledge training for other associates
  • Consistently meet or exceed personal sales goals while delivering a high-quality customer experience
  • Manage inventory by running and analyzing Internal Flash Reports
  • Effectively maintain an organized backstock while ensuring merchandise is properly displayed and replenished on the sales floor
  • Ensures their product is accurately displayed to customers through price tagging, sales stickers, and signage
  • Maintain a professional appearance, positive attitude, and team-oriented atmosphere
  • Communicate professionally with other associates within the store, the Scheels Campus, and Vendors/Sales Representatives
  • Ensures their work area is clean, organized, and meets safety standards
  • Ability to perform basic math; perform operations using units of currency, measurements, and understand percentages
  • Ability to work assigned schedule; may include varied hours, evenings, weekends, and holidays. Including product knowledge meetings

Education & Experience:
The ideal candidate will have a high school diploma or general education degree (GED), 1-3 months of related experience or training, or an equivalent combination of education and experience.
Physical Requirements/Lifting Requirements:
Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.
Heavy work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects
Scheels cares about the health and safety of our Associates. Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury.
Benefits:
At SCHEELS, we offer a full range of benefits, including an Employee Stock Ownership Plan (ESOP), 401(k) with Roth options, associate discounts, and full health coverage-including medical, HSA, dental, and vision. We also offer accident and hospital indemnity insurance, an Employee Assistance Program, and time to recharge through paid time off, holiday pay, maternity leave, and bereavement leave. (Note: Additional leave benefits may apply based on your state of employment.)
Learn more about what it means to be an owner at SCHEELS on our Careers Page.
EQUAL EMPLOYMENT OPPORTUNITY
Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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