Customer Experience Manager Jobs in Rochester, MN

Customer Service Warehouse Associate

Reinders, a SiteOne Company

SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we have a long history of serving those who design, build, and maintain outdoor spaces – from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies.

At SiteOne, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this success, and our commitment to the SiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates". We foster a culture of safety, teamwork, and continuous improvement. With over 700 locations and exciting expansion ahead, now is the perfect time to join SiteOne and grow Stronger Together™!

Our Customer Service Warehouse Associates are knowledgeable, energetic and consistently deliver the best overall customer experience. To succeed in this role, you need to be passionate and customer obsessed while serving commercial and residential consumers in the green industry.

What you’ll do:

• Demonstrate exceptional customer service to all Reinders/SiteOne customers
• Cultivate and manage strong relationships with customers
• Assist customers with their questions and needs, either in person, via the phone or through online ordering
• Develop and communicate customer quotes
• Assist Reinders/SiteOne sales and service teams
• Pull and prepare inventory orders for customer pick up or delivery
• Partner with store leadership to understand and implement new technologies and ways of working to help positively impact business performance.
• Load and unload orders, assist with merchandising product, managing inventory, and maintain warehouse while maintaining a safe working environment
•  Operate a forklift to load and unload vehicles
• Occasionally deliver orders to appropriate customers and maintain appropriate Tier driver status
• Perform other duties as assigned

• Minimum of 1 year experience in a retail or wholesale setting, preferred
• Excellent customer service and communication skills
• Green industry experience or knowledge of landscape, nursery, or irrigation product a plus
• Ready and willing to learn and adopt new technologies and ways of working
• Ability to think quickly and make sound decisions
• Inventory management experience helpful
• Must be able to lift a minimum of 50 pounds
• Must have valid driver's license
• Qualify as fit for duty under federal DOT guidelines by holding a ferderal medical card, as appropriate for Tier driver status
• Requires the ability to pass forklift operator course and drive a forklift
• High school diploma or equivalent preferred

Work Environment

• Work is performed in both a store setting, warehouse environment, and occasional outdoor work. The noise level is usually moderate.  While performing the duties of this job, the employee frequently works near equipment such as pallet jacks, delivery trucks, and lawn/turf equipment.

Compensation & Benefits
SiteOne offers a competitive compensation and benefits package designed to support the well-being of our associates. Benefits for benefit-eligible associates may include:

• Hourly Competitive Compensation $20-24
• Medical, Dental and Vision plans
• Paid Time Off, Paid Holidays
• DailyPay available!
• 401k with company match
• Tuition Reimbursement
• Lucrative Associate Referral Program
• Company Apparel and Work Boot Vouchers
• Opportunity for Advancement
• Paid Training and Business Certifications Available
• Free Counseling Services/Employee Assistance Program
• Life Insurance and Short- and Long-Term Disability Insurance
• Product Discounts
• Most Branches never work Sundays!

What This Job Description Covers
The information contained here is not intended to be an exhaustive list of all responsibilities, duties, and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines. They may vary from position to position.
Our Commitment to Equal Opportunity
SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment.
All employment decisions at SiteOne—including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination—will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.
Avoiding Recruiting Scams
Your safety matters to us. To make sure you’re interacting with a real SiteOne hiring team member, here’s how to protect yourself from recruiting scams:

• We will never ask for payment, sensitive personal information, ID documents over email, messaging apps, or text.
• All open positions will be posted on our official careers page: careers.siteone.com
• Any email you receive will be sent from a @siteone.com email address.
• If you receive outreach that seems unusual, please contact Recruiting@siteone.com to confirm.

Compensation Transparency
Starting pay will depend on factors such as location and experience and will always meet or exceed applicable state and local minimum wage laws.

• Minimum of 1 year experience in a retail or wholesale setting, preferred
• Excellent customer service and communication skills
• Green industry experience or knowledge of landscape, nursery, or irrigation product a plus
• Ready and willing to learn and adopt new technologies and ways of working
• Ability to think quickly and make sound decisions
• Inventory management experience helpful
• Must be able to lift a minimum of 50 pounds
• Must have valid driver's license
• Qualify as fit for duty under federal DOT guidelines by holding a ferderal medical card, as appropriate for Tier driver status
• Requires the ability to pass forklift operator course and drive a forklift
• High school diploma or equivalent preferred

Work Environment

• Work is performed in both a store setting, warehouse environment, and occasional outdoor work. The noise level is usually moderate.  While performing the duties of this job, the employee frequently works near equipment such as pallet jacks, delivery trucks, and lawn/turf equipment.