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Customer Experience Designer Jobs (NOW HIRING)

Arbor Tek Systems

UX Designer

Rancho Cucamonga, CA · Hybrid

... customer experience goals. Required Skills: Strong experience in UX Design and interaction design Proficiency with design tools such as: Figma Sketch Adobe XD Experience collaborating in Agile ...

Cabinetworks Group

Experience Designer

Livonia, MI

Experienced Designer We are seeking an experienced designer to join our dynamic team and help shape ... and customer satisfaction. Local candidates preferred. At this time, we are unable to offer ...

Join the Imagine team!

Experience Designer

Enon, OH · On-site

$80K - $90K/yr

The Experience Designer plays a crucial role in shaping the creative expression, and an emphasis on ... May travel up to 20% to customer locations * Chemicals: N/A * Ability to lift, push and pull: N/A ...

barkback, llc

UX Designer

Santa Barbara, CA · On-site

Together we foster a new level of connection which improves both the business and the customer ... experience. barkback is seeking a User Experience Designer to join our awesome team. Amazing ...

Amaze PBC

User Experience Designer

Denver, CO · On-site

$75K - $150K/yr

Our CEO is effectively our chief customer experience officer. Our first dedicated User Experience Designer will report directly to the CEO. Together you will work with our customers, our medical team ...

The Rockridge Group

UX Designer

New York, NY · Remote

NYC The HedgeServ technology team is seeking an experienced UX Designer who can creatively solve complex customer problems and enable business teams to make high velocity decisions. HedgeServ build ...

Redolent, Inc

UX Designer

San Bruno, CA

... customers Designs dashboards, reports and user experience tailored to consuming big data Demonstrates up-to-date expertise in user experience design and applies this to the development, execution ...

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Customer Experience Designer information

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$33K

$65.4K

$106.5K

How much do customer experience designer jobs pay per year?

As of May 29, 2026, the average yearly pay for customer experience designer in the United States is $65,423.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,000.00 and $74,000.00 per year, depending on experience, location, and employer.

What does a Customer Experience Designer do?

A Customer Experience Designer (CX Designer) focuses on improving and optimizing the interactions between a company and its customers. They analyze customer journeys, identify pain points, and create strategies to enhance satisfaction and engagement. This may involve designing seamless user experiences across digital platforms, refining in-person interactions, and aligning business processes with customer needs. CX Designers use research, data analysis, and design thinking to create meaningful experiences that drive loyalty and business success.

What are the key skills and qualifications needed to thrive in the Customer Experience Designer position, and why are they important?

A Customer Experience Designer should possess strong user research capabilities, design thinking expertise, and experience in customer journey mapping; a bachelor’s degree in design, psychology, or a related field is often preferred. Familiarity with design and prototyping tools such as Sketch, Figma, Adobe Creative Suite, and UX research platforms is highly valuable. Exceptional communication, collaboration, and empathy allow designers to effectively translate customer needs into actionable solutions within cross-functional teams. These competencies are vital for creating seamless, user-centric experiences that support customer satisfaction and business success.

What are some typical challenges faced by a Customer Experience Designer, and how can they overcome them?

Customer Experience Designers often face the challenge of balancing user needs with business objectives and technical constraints. Common hurdles include gathering accurate user insights, aligning multiple stakeholders, and iterating designs rapidly in a fast-paced environment. Successful designers tackle these challenges by conducting thorough user research, fostering open communication with cross-functional teams, and embracing feedback to refine their solutions. Developing strong problem-solving skills and flexibility also helps in navigating evolving customer expectations and organizational goals.
More about Customer Experience Designer jobs
What cities are hiring for Customer Experience Designer jobs? Cities with the most Customer Experience Designer job openings:
What states have the most Customer Experience Designer jobs? States with the most job openings for Customer Experience Designer jobs include:
What job categories do people searching Customer Experience Designer jobs look for? The top searched job categories for Customer Experience Designer jobs are:
Customer Experience Designer jobs near you
Infographic showing various Customer Experience Designer job openings in the United States as of May 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $65,423 per year, or $31.5 per hour.
Customer Experience Designer

Customer Experience Designer

Ardent Eagle Solutions

Washington, DC • On-site

$100K - $135K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Job description

Overview
The Customer Experience Designer will lead efforts to conceptualize, design, and refine user journeys by integrating human-centered design principles with data-driven insights. This position serves as a strategic partner to stakeholders, ensuring that customer experience initiatives are aligned with program objectives, user needs, and operational feasibility.
Background
Ardent Eagle Solutions (AES) is seeking a Customer Experience Designer to support a Department of Commerce (DOC) program. This role is responsible for shaping and optimizing end-to-end user experiences across digital and service delivery platforms.
Responsibilities
  • Conceptualize, design, and develop end-to-end customer experience pathways across systems and services
  • Define and document customer journeys, touchpoints, and interaction models
  • Provide leadership and guidance on user experience (UX) best practices, establishing standards for use across development teams
  • Translate user needs and behavioral insights into actionable design strategies and solutions
  • Conduct and support customer research activities, including surveys, usability testing, and user studies
  • Analyze qualitative and quantitative data to inform design decisions and experience improvements
  • Develop and present data-driven recommendations to stakeholders and program leadership
  • Create design artifacts, including:
    • Wireframes
    • Storyboards
    • Functional specifications
    • Experience maps and user flows
  • Collaborate with cross-functional teams (developers, analysts, program staff) to ensure alignment between design and implementation
  • Evaluate and assess the feasibility and impact of customer experience initiatives
  • Enhance and refine testing methodologies, incorporating innovative techniques to improve user experience outcomes
  • Serve as a champion for user-centered design, advocating for best practices throughout the development lifecycle

Qualifications
  • Approximately 6 years of experience in customer experience (CX), user experience (UX), service design, or a related field
  • Demonstrated experience designing and implementing user-centered design solutions
  • Strong understanding of human-centered design principles, usability, and accessibility standards
  • Experience conducting user research and translating findings into design improvements
  • Ability to synthesize complex data into clear, actionable insights and recommendations
  • Proficiency in developing design documentation and artifacts to guide implementation
  • Strong collaboration and communication skills, with the ability to influence cross-functional teams

Education
Bachelor's Degree (BA/BS) in Design, Human-Computer Interaction, Psychology, Communications, or a related field
  • Equivalent combination of education and relevant experience may be considered in lieu of a degree

Certification(s)
  • Certified Usability Analyst (CUA)
  • Human-Centered Design (HCD) or UX certifications
  • Agile or Scrum-related certifications (e.g., Certified ScrumMaster - CSM)

Compensation
The compensation range for this position is $100,000 - $135,000 per year. Compensation will be discussed in greater detail with candidates who advance in the interview process, allowing for a comprehensive evaluation of qualifications and alignment with role requirements.
Compensation Disclaimer:
The salary range provided for this position represents a general guideline. Final compensation will be determined at the Company's discretion based on a variety of factors, including but not limited to relevant experience, skills, education, internal equity, geographic location, and contract requirements. Not all candidates will be eligible for the upper end of the salary range.
Location and Work Hours
This is a fully remote position, and employees are not required to report to a physical office. Candidates must be able to work independently in a remote environment and maintain a reliable internet connection.
Standard working hours are based on a 40-hour work week, Monday through Friday, with expectations to be available during established business hours as determined by the team or client.
Benefits and EEO
At Ardent Eagle Solutions, we offer a comprehensive benefits package to our employees and their families:
  • Medical/Dental/Vision Coverage
  • Matching 401(k) Plan
  • Continuing Education Assistance
  • Paid Time Off

This job description is intended to describe the general scope of work and level of work that is needed to perform while on task with Ardent Eagle Solutions. Other duties may be assigned. Selected candidates may undergo a government security investigation and must fulfill eligibility criteria for accessing classified information. US citizenship may be a prerequisite for certain roles.
Ardent Eagle Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to disability or protected veteran status.

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