ZipRecruiter

Log In

1

Customer Experience Associate Jobs in Rochester, NY

Walgreens

Customer Service Associate

North Chili, NY · On-site

$13.75 - $19/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer ...

Walgreens

Customer Service Associate

Webster, NY · On-site

$13.25 - $18.25/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer ...

Walgreens

Customer Service Associate

Rochester, NY

$15 - $20.75/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer ...

Walgreens

Customer Service Associate

Pittsford, NY

$13.75 - $19/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer ...

Walgreens

Customer Service Associate

Rochester, NY

$15 - $20.75/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer ...

Walgreens

Customer Service Associate

Rochester, NY

$14.25 - $19.75/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer ...

Walgreens

Customer Service Associate

Ontario, NY · On-site

$14 - $19.25/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer ...

Walgreens

Customer Service Associate

North Chili, NY · On-site

$13.75 - $19/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer ...

Walgreens

Customer Service Associate

Rochester, NY · On-site

$14.25 - $19.75/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer ...

Walgreens

Customer Service Associate

Webster, NY · On-site

$13.25 - $18.25/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer ...

Walgreens

Customer Service Associate

Canandaigua, NY · On-site

$13.75 - $19/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer ...

Walgreens

Customer Service Associate

Rochester, NY · On-site

$13.75 - $18.75/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer ...

Walgreens

Customer Service Associate

Rochester, NY · On-site

$13.75 - $18.75/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer ...

Walgreens

Customer Service Associate

Brockport, NY · On-site

$13.50 - $18.50/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer ...

Walgreens

Customer Service Associate

Spencerport, NY · On-site

$13.50 - $18.75/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer ...

Walgreens

Customer Service Associate

Rochester, NY · On-site

$14.25 - $19.75/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer ...

previous pagenext page

Showing results 21-40

All JobsCustomer Experience Associate JobsCustomer Experience Associate Jobs in Rochester, NY

Customer Experience Associate information

See Rochester, NY salary details

$10

$18

$24

How much do customer experience associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer experience associate in Rochester, NY is $18.28, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $20.87 per hour, depending on experience, location, and employer.

What is a customer experience associate?

A customer experience associate ensures that customers who interact with the company’s products or services have a positive experience. You find customer experience associates in a variety of settings, such as retail stores, tourist locations like campgrounds and wineries, and health care supply companies. As a customer experience associate, your job duties include greeting guests, helping them find products, learning what they are looking for in a service, or resolve a complaint. To become a customer experience associate, you need a high school diploma or equivalent and a friendly, outgoing demeanor.

What are the key skills and qualifications needed to thrive as a customer experience associate, and why are they important?

To thrive as a Customer Experience Associate, you need strong communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, helpdesk software, and sometimes certifications like CXPA are typically beneficial. Active listening, patience, and adaptability are soft skills that help you exceed customer expectations and resolve issues effectively. These skills and qualities are crucial for building positive customer relationships, ensuring satisfaction, and supporting business retention goals.

What are some common challenges customer experience associates face, and how can they effectively handle them?

Customer Experience Associates often encounter challenges such as managing difficult customer interactions, adapting to rapidly changing product information, and balancing multiple tasks simultaneously. Success in this role requires patience, strong communication skills, and the ability to remain calm under pressure. Leveraging available resources—such as updated knowledge bases, support from teammates and supervisors, and ongoing training—helps associates resolve issues efficiently and maintain a positive customer experience. Regular feedback sessions and collaboration with other departments also enable associates to stay informed and improve their service.
More about Customer Experience Associate jobs

What are the most commonly searched types of Customer Experience jobs in Rochester, NY?

The most popular types of Customer Experience jobs in Rochester, NY are:

What are popular job titles related to Customer Experience Associate jobs in Rochester, NY?

For Customer Experience Associate jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Customer Experience Associate jobs in Rochester, NY look for?

The top searched job categories for Customer Experience Associate jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Customer Experience Associate jobs?

Cities near Rochester, NY with the most Customer Experience Associate job openings:

Customer Experience Associate jobs near you
Infographic showing various Customer Experience Associate job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $38,028 per year, or $18.3 per hour.

Part-Time Center Associate (Customer Experience Expert)

The UPS Store #5641

Victor, NY

$18/hr

Part-time

Re-posted 15 days ago

Job description

The Part-Time Customer Experience Expert delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

The UPS Store has been voted by Forbes, as the #1 Customer Service Company in the US.

RESPONSIBILITIES          

  • Delivers outstanding customer service to walk-in customers and telephone inquiries
  • Continuously practices good listening skills with customers, UPS Store team members, and leadership
  • Takes ownership of the customer's shipping needs and offers viable solutions
  • Takes action to learn all product and service offerings, alternative solutions, and industry trends
  • Operates all equipment, software, and devices in an expert fashion and is willing to teach others
  • Maintains a clean, organized, and safe working environment
  • Performs other duties as assigned

QUALIFICATIONS            

  • High school diploma or GED required
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills
  • Strong verbal and written communication skills, including spelling and math
  • Prompt, reliable, and responsible
  • Able to lift 40+ pounds
  • Willing and able to work 25 to 30 hours per week for a 6-day work week

Compensation

  • $17 per hour for the initial 120 training days.  During the training period, earn $1 bonus for every hour worked.  Complete 120 days, have exceptional attendance and a good review receive the bonus and hourly rate increase to $18 per hour.  Complete notary certification and increase hourly by an additional 50¢ per hour.

Location

The UPS Store - Victor 154 Cobblestone Court Dr. Victor, NY 14564

Apply