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Customer Excellence Manager Jobs in Reston, VA (NOW HIRING)

Energy Exemplar

Customer Success Manager

Washington, DC · On-site +1

... Excellence aren't just words. They show up in how we collaborate, how we solve, and how we grow ... The Customer Success Manager will act as the primary advocate for customers, guiding them along ...

Brookside Rehab and Nursing

Housekeeper

Arlington, VA · On-site

$16 - $17/hr

Customer Excellence: Deliver outstanding customer service, ensuring our guests have a comfortable ... Create daily job lists, maintain records of serviced rooms, and manage equipment to ensure ...

Appian Corporation

Customer Success Manager

Mclean, VA · On-site

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and ... We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ...

Socket.dev

Customer Success Manager

Mclean, VA · On-site

$125 - $250/hr

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and ... We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ...

Appian Corporation

Customer Success Manager

Mclean, VA · On-site

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and ... We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ...

nitra

Customer Success Manager

Washington, DC · Hybrid

We expect excellence, ownership, and intellectual rigor from every team member. We move fast, make ... A charismatic and outgoing Customer Success Manager with 2-8 years of experience who will manage a ...

nitra

Customer Success Manager

Washington, DC · Hybrid

We expect excellence, ownership, and intellectual rigor from every team member. We move fast, make ... A charismatic and outgoing Customer Success Manager with 2-8 years of experience who will manage a ...

Skydrop

Customer Success Manager - Supply

Springfield, VA · On-site

$150 - $165/hr

... with Customer Success Managers to drive renewals, expansion and long‑term value across our ... What You'll Do Drive Operational Excellence * Build and scale operational processes that enable the ...

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All JobsCustomer Excellence JobsCustomer Excellence Manager JobsCustomer Excellence Manager Jobs in Reston, VA

Customer Excellence Manager information

See Reston, VA salary details

$34.3K

$68.8K

$111.3K

How much do customer excellence manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer excellence manager in Reston, VA is $68,770.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,800.00 and $81,100.00 per year, depending on experience, location, and employer.

What does a customer excellence manager do?

A Customer Excellence Manager is responsible for ensuring that customers receive exceptional service and support throughout their experience with a company. They develop and implement strategies to improve customer satisfaction, address customer concerns, and optimize service processes. This role often involves collaborating with various departments to enhance the customer journey and overseeing teams dedicated to customer support. Customer Excellence Managers also analyze feedback and performance metrics to identify areas for improvement. Their ultimate goal is to build strong customer relationships and drive loyalty.

What are the key skills and qualifications needed to thrive as a customer excellence manager, and why are they important?

To thrive as a Customer Excellence Manager, you need expertise in customer experience management, process improvement, and a background in business administration or a related field. Familiarity with CRM platforms, customer feedback tools, and certifications like Six Sigma or Lean Management are often valuable. Strong leadership, problem-solving abilities, and excellent interpersonal communication set outstanding professionals apart. These skills ensure customer satisfaction, drive continuous improvement, and foster loyalty in competitive markets.

How does a customer excellence manager typically collaborate with other departments to improve customer experience?

A Customer Excellence Manager frequently works cross-functionally with teams such as sales, product development, support, and marketing to identify and address customer pain points. They often lead initiatives to gather customer feedback, analyze trends, and propose actionable improvements. Regular meetings, workshops, and project management tools are commonly used to ensure alignment and effective communication across departments. This collaborative approach helps ensure that the customer’s voice is represented in company strategies and day-to-day operations.

What is the difference between Customer Excellence Manager vs Customer Service Supervisor?

AspectCustomer Excellence ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer experience strategies, improves service quality, and leads customer-centric initiatives.Manages daily customer service team operations, handles escalations, and ensures team performance.
Required SkillsCustomer experience management, leadership, strategic planning, communication.Team management, problem-solving, communication, customer support skills.
Work EnvironmentStrategic, cross-departmental collaboration, often office-based or remote.Frontline customer service setting, direct team supervision.
Common CertificationsCustomer experience certifications, leadership courses.Customer service certifications, team management training.

The Customer Excellence Manager focuses on developing and implementing strategies to enhance overall customer experience, often working across departments. In contrast, the Customer Service Supervisor manages daily team operations and handles customer issues directly. Both roles require strong communication skills, but the Manager role emphasizes strategic planning, while the Supervisor role is more operational.

What job categories do people searching Customer Excellence Manager jobs in Reston, VA look for?

The top searched job categories for Customer Excellence Manager jobs in Reston, VA are:

What cities near Reston, VA are hiring for Customer Excellence Manager jobs?

Cities near Reston, VA with the most Customer Excellence Manager job openings:

Customer Excellence Manager jobs near you
Infographic showing various Customer Excellence Manager job openings in Reston, VA as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $68,770 per year, or $33.1 per hour.

Customer Success Manager (Ophthalmology) - OptymEdge

Emmes

Rockville, MD • On-site

$100 - $150/hr

Other

Re-posted 15 days ago

Job description

Overview

Job Title: Customer Success Manager

Location: US - Remote

OptymEdge is advancing global ophthalmology clinical trials through the Acuvera Suite—Certify, Capture, and Imaging—bringing digital transformation to visual function endpoints. To support this growth, we are seeking a Customer Success & Strategic Growth Manager to support and execute value realization, strengthen sponsor and CRO partnerships, and unlock long-term account expansion.

This client-facing role blends customer success, strategic account management, and commercial insight. You will partner with key global sponsors, oversee engagement across the customer lifecycle, and convert operational excellence into deeper, multi-service relationships. You will also contribute to the development of scalable CS frameworks that support OptymEdge’s growth trajectory.

Responsibilities 1. Strategic Account Leadership
  • Serve as the primary point of contact for assigned strategic accounts
  • Lead onboarding, adoption, and continuous value delivery across Certify, Capture, and Imaging modules
  • Conduct structured governance meetings, QBRs, and planning sessions with client stakeholders
  • Build multi-level, trust-based relationships anchored in scientific credibility and shared goals
  • Identify risks early and drive cross-functional resolution to maintain delivery excellence
2. Growth & Expansion Opportunities
  • Identify upsell, cross-sell, and multi-service expansion opportunities in partnership with Commercial and Business Development teams
  • Contribute to the development of long-term partnership and account growth strategies
  • Partner with Business Development on renewals, pricing input, and proposal development
  • Track and report NRR, account health indicators, and expansion pipeline activity
3. Cross-Functional Partnership
  • Collaborate with Delivery, Clinical, Product, Technology, and Marketing teams to ensure consistent execution
  • Translate customer insights into actionable product and service improvement recommendations
  • Contribute to value stories, case studies, and customer success narratives
  • Serve as the internal voice of the customer to support alignment across teams
4. Operational Excellence & Scaling
  • Contribute to the development and refinement of scalable CS processes, playbooks, and engagement frameworks
  • Build and maintain account health models and standardized reporting dashboards
  • Leverage CRM and analytics tools for forecasting, engagement tracking, and risk signaling
  • Support knowledge sharing and onboarding activities as the CS function grows
Qualifications

Bachelor’s degree in a scientific or clinical discipline (advanced degree preferred) or minimum 7–10 years’ experience in ophthalmology, clinical research, or visual function assessments, with significant experience in customer success.

  • Experience with eClinical or digital health systems
  • Strong communication, stakeholder management, and commercial awareness
Bonus Points
  • Experience in ophthalmology clinical research or endpoint services
  • Familiarity with eSource, imaging, or certification platforms
  • Experience in growth-stage or transformation-focused organizations
  • Proficiency with Salesforce or similar CRM platforms

    The Emmes Company, LLC is an equal opportunity employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

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About Emmes

Sourced by ZipRecruiter

Industry

Scientific research and development services

Company size

201 - 500 Employees

Headquarters location

Rockville, MD, US

Year founded

1977

Social media

Twitter

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