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Customer Excellence Manager Jobs in Reston, VA (NOW HIRING)

MicroStrategy

Customer Success Manager

Falls Church, VA · On-site

We thrive on curiosity, innovation, and a relentless pursuit of excellence. Our corporate values ... Role Overview As a Customer Success Manager (CSM) at Strategy, you will serve as the primary bridge ...

MicroStrategy

Customer Success Manager

Mclean, VA · On-site

We thrive on curiosity, innovation, and a relentless pursuit of excellence. Our corporate values ... Role Overview As a Customer Success Manager (CSM) at Strategy, you will serve as the primary bridge ...

Pavion

Service Program Manager

Ashburn, VA

$130K - $150K/yr

Driving the growth of the Data Center Service business through proactive customer engagement and operational excellence. * Managing service operations, scheduling, and resource planning to ensure ...

Circle

Manager, Know Your Customer (KYC)

Washington, DC · On-site

High Integrity, Future Forward, Multistakeholder, Mindful, and Driven by Excellence. We have built ... Circle is looking for a Manager, Know Your Customer (KYC) to join its Compliance Operations team ...

asrcfh

VP of Operational Excellence

Reston, VA · On-site

Drive improvements in customer satisfaction and service delivery excellence. * Help lead change management efforts across large-scale initiatives involving multiple teams and stakeholders. * Develop ...

asrcfh

VP of Operational Excellence

Reston, VA · On-site

Drive improvements in customer satisfaction and service delivery excellence. * Help lead change management efforts across large-scale initiatives involving multiple teams and stakeholders. * Develop ...

Actifai

Senior Customer Success Manager

Washington, DC · On-site

Senior Customer Success Manager Actifai is seeking a Senior Customer Success Manager to support its ... Finally, we highlight that excellence has no single mold, particularly in a field as rapidly ...

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All JobsCustomer Excellence JobsCustomer Excellence Manager JobsCustomer Excellence Manager Jobs in Reston, VA

Customer Excellence Manager information

See Reston, VA salary details

$34.3K

$68.8K

$111.3K

How much do customer excellence manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer excellence manager in Reston, VA is $68,770.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,800.00 and $81,100.00 per year, depending on experience, location, and employer.

What is the difference between Customer Excellence Manager vs Customer Service Supervisor?

AspectCustomer Excellence ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer experience strategies, improves service quality, and leads customer-centric initiatives.Manages daily customer service team operations, handles escalations, and ensures team performance.
Required SkillsCustomer experience management, leadership, strategic planning, communication.Team management, problem-solving, communication, customer support skills.
Work EnvironmentStrategic, cross-departmental collaboration, often office-based or remote.Frontline customer service setting, direct team supervision.
Common CertificationsCustomer experience certifications, leadership courses.Customer service certifications, team management training.

The Customer Excellence Manager focuses on developing and implementing strategies to enhance overall customer experience, often working across departments. In contrast, the Customer Service Supervisor manages daily team operations and handles customer issues directly. Both roles require strong communication skills, but the Manager role emphasizes strategic planning, while the Supervisor role is more operational.

How does a customer excellence manager typically collaborate with other departments to improve customer experience?

A Customer Excellence Manager frequently works cross-functionally with teams such as sales, product development, support, and marketing to identify and address customer pain points. They often lead initiatives to gather customer feedback, analyze trends, and propose actionable improvements. Regular meetings, workshops, and project management tools are commonly used to ensure alignment and effective communication across departments. This collaborative approach helps ensure that the customer’s voice is represented in company strategies and day-to-day operations.

What are the key skills and qualifications needed to thrive as a customer excellence manager, and why are they important?

To thrive as a Customer Excellence Manager, you need expertise in customer experience management, process improvement, and a background in business administration or a related field. Familiarity with CRM platforms, customer feedback tools, and certifications like Six Sigma or Lean Management are often valuable. Strong leadership, problem-solving abilities, and excellent interpersonal communication set outstanding professionals apart. These skills ensure customer satisfaction, drive continuous improvement, and foster loyalty in competitive markets.

What does a customer excellence manager do?

A Customer Excellence Manager is responsible for ensuring that customers receive exceptional service and support throughout their experience with a company. They develop and implement strategies to improve customer satisfaction, address customer concerns, and optimize service processes. This role often involves collaborating with various departments to enhance the customer journey and overseeing teams dedicated to customer support. Customer Excellence Managers also analyze feedback and performance metrics to identify areas for improvement. Their ultimate goal is to build strong customer relationships and drive loyalty.
What are popular job titles related to Customer Excellence Manager jobs in Reston, VA? For Customer Excellence Manager jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Customer Excellence Manager jobs in Reston, VA look for? The top searched job categories for Customer Excellence Manager jobs in Reston, VA are:
What cities near Reston, VA are hiring for Customer Excellence Manager jobs? Cities near Reston, VA with the most Customer Excellence Manager job openings:
Customer Excellence Manager jobs near you
Infographic showing various Customer Excellence Manager job openings in Reston, VA as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $68,770 per year, or $33.1 per hour.

Customer Success Manager (Ophthalmology) - OptymEdge

The Emmes Company, LLC

Rockville, MD • On-site

Other

Medical, Retirement

Posted 11 days ago

Job description

Overview

Job Title: Customer Success Manager

Location: US - Remote

OptymEdge is advancing global ophthalmology clinical trials through the Acuvera Suite-Certify, Capture, and Imaging-bringing digital transformation to visual function endpoints. To support this growth, we are seeking a Customer Success & Strategic Growth Manager to support and execute value realization, strengthen sponsor and CRO partnerships, and unlock long-term account expansion.

Primary Purpose

This client-facing role blends customer success, strategic account management, and commercial insight. You will partner with key global sponsors, oversee engagement across the customer lifecycle, and convert operational excellence into deeper, multi-service relationships. You will also contribute to the development of scalable CS frameworks that support OptymEdge's growth trajectory.

Responsibilities

1. Strategic Account Leadership

* Serve as the primary point of contact for assigned strategic accounts

* Lead onboarding, adoption, and continuous value delivery across Certify, Capture, and Imaging modules

* Conduct structured governance meetings, QBRs, and planning sessions with client stakeholders

* Build multi-level, trust-based relationships anchored in scientific credibility and shared goals

* Identify risks early and drive cross-functional resolution to maintain delivery excellence

2. Growth & Expansion Opportunities

* Identify upsell, cross-sell, and multi-service expansion opportunities in partnership with Commercial and Business Development teams

* Contribute to the development of long-term partnership and account growth strategies

* Partner with Business Development on renewals, pricing input, and proposal development

* Track and report NRR, account health indicators, and expansion pipeline activity

3. Cross-Functional Partnership

* Collaborate with Delivery, Clinical, Product, Technology, and Marketing teams to ensure consistent execution

* Translate customer insights into actionable product and service improvement recommendations

* Contribute to value stories, case studies, and customer success narratives

* Serve as the internal voice of the customer to support alignment across teams

4. Operational Excellence & Scaling

* Contribute to the development and refinement of scalable CS processes, playbooks, and engagement frameworks

* Build and maintain account health models and standardized reporting dashboards

* Leverage CRM and analytics tools for forecasting, engagement tracking, and risk signaling

* Support knowledge sharing and onboarding activities as the CS function grows

Qualifications

.Bachelor's degree in a scientific or clinical discipline (advanced degree preferred) or minimum 7-10 years' experience in ophthalmology, clinical research, or visual function assessments, with significant experience in customer success.

* Experience with eClinical or digital health systems.

* Strong communication, stakeholder management, and commercial awareness

Bonus Points

* Experience in ophthalmology clinical research or endpoint services

* Familiarity with eSource, imaging, or certification platforms

* Experience in growth-stage or transformation-focused organizations

* Proficiency with Salesforce or similar CRM platforms

Emmes Group: Building a better future for us all.

OptymEdge is part of the The Emmes Group. Emmes is transforming the future of clinical research, bringing the promise of new medical discovery closer within reach for patients. Emmes Group was founded as Emmes more than 47 years ago, becoming one of the primary clinical research providers to the US government before expanding into public-private partnerships and commercial biopharma. Emmes has built industry leading capabilities in cell and gene therapy, vaccines and infectious diseases, ophthalmology, rare diseases, and neuroscience.

We believe the work we do will have a direct impact on patients' lives and act accordingly. We strive to build a collaborative culture at the intersection of being a performance and people driven company. We're looking for talented professionals eager to help advance clinical research as we work to embed innovation into the fabric of our company. If you share our motivations and passion in research, come join us!

Why work at Emmes?

At Emmes, your actions and hard work will have a direct impact on public health initiatives, both globally and in our local communities with opportunities for volunteerism through our Emmes Cares community engagement program. We offer a competitive benefits package focused on the health and needs of our growing workforce, including:

  • Flexible Approved Time Off
  • Tuition Reimbursement
  • 401k Retirement Plan
  • Work From Home Anywhere in the US
  • Maternal/Paternal Leave
  • Casual Dress Code & Work Environment

CONNECT WITH US!

Follow us on Twitter - @EmmesCRO

Find us on LinkedIn - Emmes

The Emmes Company, LLC is an equal opportunity employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

#LI-Remote

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About Emmes

Sourced by ZipRecruiter

Industry

Scientific research and development services

Company size

201 - 500 Employees

Headquarters location

Rockville, MD, US

Year founded

1977

Social media

Twitter

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