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Customer Education Manager Jobs in Decatur, GA (NOW HIRING)

Chemence

Clinical Education Manager

Alpharetta, GA · On-site

** We are currently seeking Clinical Education Manager located in Texas ONLY** Summary: The Clinical ... Provides field instruction for customers as opportunities permit. * Other duties as assigned.

OkWhen

Customer Experience Coordinator

Atlanta, GA · On-site

$17.25 - $22.50/hr

Customer Education * Guide users on how to best use our platform by sharing helpful resources and ... Identify gaps in user understanding and collaborate with the Customer Experience Manager and other ...

Patientco

Customer Success Platform Trainer

Atlanta, GA · On-site

Utilize learning management systems (LMS) and other training tools to manage course content, track ... Bachelor's degree in a relevant field such as Education, Computer Science, Information Technology ...

OkWhen

Customer Experience Coordinator

Dunwoody, GA · On-site

$17.75 - $23.25/hr

Customer Education * Guide users on how to best use our platform by sharing helpful resources and ... Identify gaps in user understanding and collaborate with the Customer Experience Manager and other ...

OkWhen

Customer Experience Coordinator

Dunwoody, GA · On-site

$17.75 - $23.25/hr

Customer Education * Guide users on how to best use our platform by sharing helpful resources and ... Identify gaps in user understanding and collaborate with the Customer Experience Manager and other ...

OkWhen

Customer Experience Coordinator

Dunwoody, GA · On-site

$17.75 - $23.25/hr

Customer Education * Guide users on how to best use our platform by sharing helpful resources and ... Identify gaps in user understanding and collaborate with the Customer Experience Manager and other ...

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All JobsCustomer Education JobsCustomer Education Manager JobsCustomer Education Manager Jobs in Decatur, GA

Customer Education Manager information

See Decatur, GA salary details

$32.2K

$64.5K

$104.5K

How much do customer education manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for customer education manager in Decatur, GA is $64,538.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,900.00 and $76,200.00 per year, depending on experience, location, and employer.

What does a customer education manager do?

A Customer Education Manager is responsible for developing and delivering educational programs that help customers effectively use a company's products or services. They create training materials, webinars, and documentation to enhance customer knowledge and satisfaction. Their goal is to improve product adoption, reduce support inquiries, and drive customer success.

What are the key skills and qualifications needed to thrive as a customer education manager?

To thrive as a Customer Education Manager, you need expertise in instructional design, adult learning principles, and program management, often supported by a background in education, training, or customer success. Familiarity with learning management systems (LMS), e-learning authoring tools, and certifications such as CPLP or association with ATD are commonly required. Strong communication, relationship-building, and analytical skills help in tailoring educational materials and effectively engaging diverse audiences. These competencies are vital to ensure customers successfully adopt products or services, leading to higher satisfaction and retention.

What are some typical challenges faced by customer education managers, and how are they addressed?

Customer Education Managers often face the challenge of designing training that caters to a wide range of customer knowledge levels and learning preferences. They address this by developing diverse resources, such as live webinars, self-paced courses, and comprehensive documentation, often updating materials based on user feedback and product changes. Collaboration with product, support, and marketing teams is key to ensuring training stays relevant and impactful. This dynamic environment requires adaptability and ongoing communication to keep educational offerings aligned with evolving customer needs.

What are popular job titles related to Customer Education Manager jobs in Decatur, GA?

For Customer Education Manager jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Customer Education Manager jobs in Decatur, GA look for?

The top searched job categories for Customer Education Manager jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Customer Education Manager jobs?

Cities near Decatur, GA with the most Customer Education Manager job openings:

Customer Education Manager jobs near you
Infographic showing various Customer Education Manager job openings in Decatur, GA as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $64,538 per year, or $31 per hour.

Technical Education Manager (Pro-AV)

HireSparks AV Recruiting

Atlanta, GA • On-site

Other

Re-posted 23 days ago

Job description

We are seeking an experienced Pro-AV Technical Education Manager to lead all technical training and educational initiatives across North and Latin America. This is a unique opportunity to own and grow a comprehensive training program, serving as the primary technical education resource for the region.

The ideal candidate will have a passion for teaching, strong technical expertise in professional AV, and the ability to engage audiences in classroom, virtual, and live event environments. This role also partners closely with the sales team by supporting product demonstrations, customer education, and pre-sales technical discussions.


Responsibilities:

  • Plan, schedule, and deliver monthly product certification classes.
  • Develop and conduct customized on-site product training for customers and partners.
  • Lead educational sessions at industry trade shows, roadshows, and customer events.
  • Deliver live virtual product training and webinars.
  • Maintain and enhance online learning courses and eLearning content.
  • Record, edit, and produce technical training videos and tutorials.
  • Support the sales team with product demonstrations and pre-sales technical presentations.
  • Maintain and improve the training classroom, lab environment, and training resources.
  • Collaborate with global training teams to align regional education initiatives with worldwide training strategies.
  • Track training metrics and prepare reports for leadership.
  • Develop and manage the annual training budget.


Qualifications:

  • Minimum of 5 years of experience in the Pro-AV industry or a closely related technical field.
  • Strong understanding of video signal flow, video processing, bandwidth, and AV system design.
  • Experience developing and delivering technical training, certification programs, or customer education.
  • Ability to simplify complex technical concepts for audiences with varying technical backgrounds.
  • Excellent presentation, communication, and public speaking skills.
  • Experience supporting sales teams through product demonstrations and technical pre-sales discussions.
  • Experience creating technical training content, including video recording and editing.
  • Familiarity with eLearning platforms or course authoring tools.
  • Strong organizational, project management, and time management skills.
  • Self-motivated with the ability to work independently.


Preferred:

  • Experience with professional video processing and presentation systems.
  • Familiarity with AVIXA standards and the professional AV ecosystem.
  • Experience presenting at industry trade shows such as InfoComm, NAB, or ISE.
  • Background in live events, broadcast, or corporate AV environments.


Education & Certifications:

  • Associate degree preferred; equivalent professional experience will also be considered.
  • AVIXA CTS certification is preferred or willingness to obtain it within the first year.
  • Ability to obtain product-specific operator certifications as required.


Location & Travel:

  • Must reside in or be willing to relocate to the Metro Atlanta area.
  • Approximately 20–30% travel is required, including occasional overnight travel. Weekend travel is infrequent but may occasionally be necessary.

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