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Customer Education Jobs (NOW HIRING)

Calendly

Director, Customer Education

A day in the life of a Director, Customer Education at Calendly What's so great about working on Calendly's Marketing team? We are the team behind how millions of people discover, understand, and get ...

Advyzon

Customer Education Specialist

Chicago, IL · On-site

Customer Education Specialist The Customer Education Specialist is responsible for designing, developing, and delivering scalable training programs and product education initiatives that drive user ...

Advyzon

Customer Education Specialist

Chicago, IL · Remote

Role Overview The Customer Education Specialist is responsible for designing, developing, and delivering scalable training programs and product education initiatives that drive user understanding ...

Motorola

$60K - $70K/yr

Responsibilities of the Customer Education Specialist include but are not limited to: * Teaching and instructing agency customers/end users and staff on the use and operating methods of complex ...

Motorola

$60K - $70K/yr

Responsibilities of the Customer Education Specialist include but are not limited to: * Teaching and instructing agency customers/end users and staff on the use and operating methods of complex ...

ABSORB

Director, Customer Enablement

Tampa, FL · Remote

Build and evolve a comprehensive education ecosystem driving onboarding, adoption, retention, expansion, and advocacy * Design and deliver high-impact customer experiences, including live training ...

Absorb Software

Director, Customer Enablement

Build and evolve a comprehensive education ecosystem driving onboarding, adoption, retention, expansion, and advocacy * Design and deliver high-impact customer experiences, including live training ...

Lincare

Customer Service Rep

Tulsa, OK

$14 - $19.25/hr

Answers questions and provides customer education regarding products/services * Documents calls in computerized record keeping system * Enters customer orders in computerized system * Verifies and ...

Lincare

Customer Service Rep

Sumter, SC

$14.25 - $19.25/hr

Answers questions and provides customer education regarding products/services * Documents calls in computerized record keeping system * Enters customer orders in computerized system * Verifies and ...

Lincare

Customer Service Rep

Mcfarland, WI

$15 - $20.25/hr

Answers questions and provides customer education regarding products/services * Documents calls in computerized record keeping system * Enters customer orders in computerized system * Verifies and ...

Lincare

Customer Service Rep

Waukesha, WI

$16 - $21.75/hr

Answers questions and provides customer education regarding products/services * Documents calls in computerized record keeping system * Enters customer orders in computerized system * Verifies and ...

Lincare

Customer Service Rep

State College, PA

$15.50 - $21.25/hr

Answers questions and provides customer education regarding products/services * Documents calls in computerized record keeping system * Enters customer orders in computerized system * Verifies and ...

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All JobsCustomer Education Jobs

Customer Education information

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How much do customer education jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for customer education in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How can I make 2000 a week working from home?

Customer Education roles can offer high earning potential through freelance consulting, creating online courses, or working for companies that pay competitive salaries. Success depends on expertise, strong communication skills, and building a reputation in the field, often requiring certifications or experience in the subject matter. Earning $2000 weekly typically involves multiple income streams or high-level positions with specialized knowledge.

What is the difference between Customer Education vs Customer Support?

AspectCustomer EducationCustomer Support
Primary FocusProactively teaching customers how to use products or servicesReactively assisting customers with specific issues or questions
Work EnvironmentTraining sessions, online resources, workshopsHelp desks, call centers, live chat
Required SkillsCommunication, instructional design, product knowledgeProblem-solving, technical knowledge, communication

Customer Education and Customer Support both aim to enhance customer experience but differ in approach. Customer Education focuses on proactive teaching to prevent issues, while Customer Support reacts to customer problems. Understanding these roles helps organizations deliver comprehensive customer service and improve satisfaction.

What job makes $10,000 a month without a degree?

In customer education roles, high earnings can be achieved through freelance consulting, corporate training, or specialized online courses, especially for those with expertise in niche areas. These positions often require strong communication skills, industry knowledge, and the ability to develop valuable educational content, but they do not always require formal degrees. Successful professionals in this field may work independently or for companies, earning significant income based on experience and demand.

What are some common challenges faced in a Customer Education role, and how can they be addressed?

Professionals in Customer Education often encounter challenges such as engaging diverse learners, adapting to varying customer needs, and keeping educational materials up to date with product changes. To address these, successful customer educators employ interactive training methods, regularly solicit feedback, and collaborate closely with product and support teams. This ensures content remains relevant and training sessions are engaging, ultimately improving customer satisfaction and product adoption.

What is customer education?

Customer education refers to the process of providing customers with the knowledge, skills, and resources they need to effectively use a company's products or services. This can include training sessions, online tutorials, webinars, documentation, and support articles. The goal is to improve customer satisfaction, reduce support requests, and help users achieve success with the product. Customer education is often managed by dedicated teams or specialists who design learning materials tailored to customer needs.

What is the role of customer education?

Customer education involves creating and delivering training materials, resources, and programs to help customers understand and effectively use a company's products or services. It aims to improve customer satisfaction, reduce support requests, and promote product adoption. Customer education specialists often use tools like learning management systems (LMS) and require strong communication and instructional skills.

What is the highest paid customer service job?

The highest paid customer service roles are often in management or specialized fields such as Customer Service Director or Customer Experience Executive, with salaries reaching six figures in large corporations. These positions typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools.

What are the key skills and qualifications needed to thrive in Customer Education, and why are they important?

To thrive in Customer Education, you need expertise in instructional design, product knowledge, and adult learning principles, often supported by a relevant degree and experience in training or education roles. Familiarity with learning management systems (LMS), e-learning authoring tools, and webinar platforms is typically required. Outstanding communication, patience, and the ability to translate complex concepts into simple terms are vital soft skills. These abilities ensure customers are empowered to use products effectively, leading to higher satisfaction, reduced support needs, and stronger customer retention.
More about Customer Education jobs
What cities are hiring for Customer Education jobs? Cities with the most Customer Education job openings:
What are the most commonly searched types of Customer Education jobs? The most popular types of Customer Education jobs are:
What states have the most Customer Education jobs? States with the most job openings for Customer Education jobs include:
Customer Education jobs near you
Infographic showing various Customer Education job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Director, Customer Education

Director, Customer Education

Calendly

Remote

Full-time

Posted 21 days ago

Job description

What's in it for you?
Ready to make a serious impact? Millions of people already rely on Calendly, and we're still in the midst of exciting product growth - it's a fantastic time to join us. Everything you'll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you've ever worked with, then we hope you'll consider allowing Calendly to be a part of your professional journey.
A day in the life of a Director, Customer Education at Calendly
What's so great about working on Calendly's Marketing team?
We are the team behind how millions of people discover, understand, and get value from Calendly. Our Marketing team spans brand, product marketing, and customer education - working in close partnership with Product, Sales, and Customer Success to shape the story we tell and ensure customers have what they need to succeed. We move fast, think ambitiously, and care deeply about the quality of what we put into the world. As Calendly expands its product portfolio, education has never been more central to how we grow.
Why do we need you?
We are looking for a Director, Customer Education who will define and lead a full-funnel educational content strategy for Calendly - one that spans product demos, feature education, the Calendly Learning Hub, and Help Center content. This is a high-impact leadership role for someone who thinks beyond content production and sees education as a strategic lever for customer activation, adoption, and long-term retention.
You will report to the Vice President, Brand & Product Marketing and lead a team of content specialists. You will be responsible for both the strategy and the execution - setting the vision for how Calendly educates its customers across the full lifecycle, and building the systems, content, and team capabilities to deliver it at scale. You will serve as a key cross-functional partner to Product Marketing, Product, and Customer Success, ensuring that education content is a core part of every product launch and customer journey.
On a typical day, you will:
  • Define and evolve Calendly's Customer Education strategy, setting a clear vision for how educational content - video demos, self-serve tutorials, Help Center articles, Learning Hub courses, and live programming - maps to customer segments, product surfaces, and lifecycle stages from onboarding through deep feature adoption.
  • Lead and develop your team of education specialists and multimedia content producers, setting clear goals, providing coaching, and building an environment where each person can do their best work. Hold the team accountable to outcomes while advocating for the resources needed to execute.
  • Partner closely with Product Marketing to ensure education content is embedded in every product launch - developing Help Center articles, demo videos, feature walkthroughs, and in-product guidance that help customers understand and adopt new capabilities quickly.
  • Partner with Customer Success and Support to identify where customers are getting stuck, surface education content gaps that are contributing to support volume or churn risk, and build content that proactively answers the questions customers have before they need to ask.
  • Build and scale the Calendly Learning Hub as a best-in-class self-serve education destination - developing a curriculum strategy, overseeing course development, and creating a content roadmap that keeps pace with Calendly's product evolution.
  • Raise the bar on multimedia content quality across the education function, partnering with your multimedia producer and the broader creative team to develop demo videos, feature tutorials, and educational experiences that are compelling, on-brand, and built for how customers actually learn.
  • Establish KPIs and a reporting cadence to measure the impact of education content - tracking metrics like feature activation rates, Help Center deflection, Learning Hub engagement, and time-to-value for new users. Use data and insights to continuously improve strategy and communicate program effectiveness to senior leadership.
  • Build the operational systems and workflows that allow your team to produce high-quality content at the speed of Calendly's product cadence, including processes for content planning, review, localization, and maintenance.
What do we need from you?
Basic Qualifications
  • 15+ years of progressive experience in customer education, content strategy, instructional design, or a related field, with at least 3 years in a director-level or equivalent senior leadership role managing teams.
  • Demonstrated track record of building and scaling a full-funnel customer education function in a B2B SaaS or technology environment - not just managing an existing content operation.
  • Experience developing education content strategy across multiple formats, including video and multimedia, written documentation, and structured learning programs.
  • Proven ability to partner cross-functionally with Product, Product Marketing, and Customer Success to align education content with product launches and customer lifecycle milestones.
  • Strong track record of leading and developing direct reports, with experience building high-performing, accountable teams.
  • Excellent editorial judgment across written and multimedia formats, with a high bar for content quality, clarity, and brand consistency.
  • Data-driven mindset with the ability to establish KPIs, measure the business impact of education content, and translate insights into strategic decisions.
  • Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time.
Preferred Qualifications
  • Experience at a multi-product SaaS company managing education content across more than one product line or customer segment.
  • Familiarity with Learning Management Systems (LMS), knowledge base platforms (e.g., Zendesk Guide, Guru), and video production workflows for educational content.
  • Background in instructional design or curriculum development, with experience creating structured learning experiences for adult learners.
  • Experience building or overseeing a multimedia or video content production function, including partnering with producers and creative teams to develop high-quality educational video at scale.
  • Experience working within a brand and marketing organization, with an understanding of how education content fits into a broader go-to-market and brand strategy.
  • Familiarity with Calendly's product and the scheduling, calendar management, or meeting intelligence category.

Tier 1 Salary Hiring Range
$203,141-$253,926 USD
Tier 2 Salary Hiring Range
$186,212-$232,765 USD
Tier 3 Salary Hiring Range
$169,284-$211,605 USD
The ranges listed above are the expected annual base salary for this role, subject to change.
Calendly takes a number of factors into consideration when determining an employee's starting salary, including relevant experience, relevant skills sets, interview performance, location/metropolitan area, and internal pay equity.
Base salary is just one component of Calendly's total rewards package. All full-time (30 hours/week) employees are also eligible for our Top Performer Bonus program (or Sales incentive), equity awards, and competitive benefits.
Calendly uses the zip code of an employee's remote work location, or the onsite building location if hybrid, to determine which metropolitan pay range we use. Current geographic zones are as follows:
  • Tier 1: San Francisco, CA, San Jose, CA, New York City, NY
  • Tier 2: Chicago, IL, Austin, TX, Denver, CO, Boston, MA, Washington D.C., Philadelphia, PA, Portland, OR, Seattle, WA, Miami, FL, and all other cities in CA.
  • Tier 3: All other locations not in Tier 1 or Tier 2

If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please let your Recruiter know when first connecting with them. Calendly is registered as an employer in many, but not all, states. If you are located in Alaska, Delaware, Hawaii, Idaho, Iowa, Montana, Nebraska, North Dakota, Rhode Island, South Dakota, and West Virginia, you will not be eligible for employment. Note that all individual roles will specify location eligibility.
All candidates can find our Candidate Privacy Statement here
Candidates residing in California may visit our Notice at Collection for California Candidates here: Notice at Collection
This role may require occasional travel for company events, team collaboration, or offsites.

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