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Customer Education Jobs (NOW HIRING)

Mural

Customer Enablement Manager

$90K - $113K/yr

This team plays a critical role in making high-quality customer education more personalized, accessible, and scalable. This role sits within our Scaled and Digital Customer Success team and reports ...

Nexera

Financial Education Representative

Raleigh, NC · On-site

$1.2K - $2.0K/wk

Customer education * Product presentations * Answering questions * Building trust * Community engagement * Professional development Perks * Weekly earnings * Leadership training * Business mentorship

Market Value

Customer Success Representative

Houston, TX · On-site

$55K - $65K/yr

This position focuses on proactive communication, customer education, program participation, and ensuring customers have the information and resources needed for a positive experience. The Customer ...

New

Lincare

Customer Service Rep

Sevierville, TN

$14 - $19/hr

Answers questions and provides customer education regarding products/services * Documents calls in computerized record keeping system * Enters customer orders in computerized system * Verifies and ...

Lincare

Customer Service Rep

Bloomington, IN · On-site

$13 - $17.75/hr

Answers questions and provides customer education regarding products/services * Documents calls in computerized record keeping system * Enters customer orders in computerized system * Verifies and ...

Lincare

Customer Service Rep

Casselberry, FL · On-site

$13.50 - $18.50/hr

Answers questions and provides customer education regarding products/services * Documents calls in computerized record keeping system * Enters customer orders in computerized system * Verifies and ...

Lincare

Customer Service Rep

Pompano Beach, FL · On-site

$15 - $20.50/hr

Answers questions and provides customer education regarding products/services * Documents calls in computerized record keeping system * Enters customer orders in computerized system * Verifies and ...

Lincare Holdings

Customer Service Rep

Omaha, NE · On-site

$15.25 - $20.75/hr

Answers questions and provides customer education regarding products/services * Documents calls in computerized record keeping system * Enters customer orders in computerized system * Verifies and ...

Lincare Holdings

Customer Service Rep

Newnan, GA · On-site

$14.50 - $19.75/hr

Answers questions and provides customer education regarding products/services * Documents calls in computerized record keeping system * Enters customer orders in computerized system * Verifies and ...

Lincare Holdings, Inc.

Customer Service Rep

Casselberry, FL · On-site

$13.50 - $18.50/hr

Answers questions and provides customer education regarding products/services * Documents calls in computerized record keeping system * Enters customer orders in computerized system * Verifies and ...

Amazon

Customer Resolution Specialist

Seattle, WA · On-site

$21.58 - $25.96/hr

This role directly impacts individual customer experience (CCX) by taking customer contacts and addressing queries ranging from issue resolution to customer education, while engaging cross-functional ...

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This role suits a past CSM ready to multiply their impact through scaled education, content, and ... Architect Lovable's customer education academy, defining learning paths, designing the curricula ...

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Customer Education information

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How much do customer education jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for customer education in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is customer education?

Customer education refers to the process of providing customers with the knowledge, skills, and resources they need to effectively use a company's products or services. This can include training sessions, online tutorials, webinars, documentation, and support articles. The goal is to improve customer satisfaction, reduce support requests, and help users achieve success with the product. Customer education is often managed by dedicated teams or specialists who design learning materials tailored to customer needs.

What are the key skills and qualifications needed to thrive in customer education?

To thrive in Customer Education, you need expertise in instructional design, product knowledge, and adult learning principles, often supported by a relevant degree and experience in training or education roles. Familiarity with learning management systems (LMS), e-learning authoring tools, and webinar platforms is typically required. Outstanding communication, patience, and the ability to translate complex concepts into simple terms are vital soft skills. These abilities ensure customers are empowered to use products effectively, leading to higher satisfaction, reduced support needs, and stronger customer retention.

What are some common challenges faced in a customer education role, and how can they be addressed?

Professionals in Customer Education often encounter challenges such as engaging diverse learners, adapting to varying customer needs, and keeping educational materials up to date with product changes. To address these, successful customer educators employ interactive training methods, regularly solicit feedback, and collaborate closely with product and support teams. This ensures content remains relevant and training sessions are engaging, ultimately improving customer satisfaction and product adoption.

What is the difference between Customer Education vs Customer Support?

AspectCustomer EducationCustomer Support
Primary FocusProactively teaching customers how to use products or servicesReactively assisting customers with specific issues or questions
Work EnvironmentTraining sessions, online resources, workshopsHelp desks, call centers, live chat
Required SkillsCommunication, instructional design, product knowledgeProblem-solving, technical knowledge, communication

Customer Education and Customer Support both aim to enhance customer experience but differ in approach. Customer Education focuses on proactive teaching to prevent issues, while Customer Support reacts to customer problems. Understanding these roles helps organizations deliver comprehensive customer service and improve satisfaction.

More about Customer Education jobs

What cities are hiring for Customer Education jobs?

Cities with the most Customer Education job openings:

What are the most commonly searched types of Customer Education jobs?

The most popular types of Customer Education jobs are:

What states have the most Customer Education jobs?

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What are popular job titles for Customer Education?

Popular job titles for Customer Education:

Customer Education jobs near you
Infographic showing various Customer Education job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Enablement Manager

Remote

Mural
See more jobs at Muralexternal

$90K - $113K/yr

Full-time

Re-posted 6 days ago

Job description

ABOUT THE TEAM
The Scaled/Digital Customer Success team helps customers realize value from Mural through education, digital programs, and learning experiences at scale. This team plays a critical role in making high-quality customer education more personalized, accessible, and scalable. This role sits within our Scaled and Digital Customer Success team and reports to the Director of Customer Success.
YOUR MISSION
As a Customer Enablement Manager, your mission is to bring our customer enablement strategy to life through high-quality content, personalized learning experiences, and scalable programs. You will translate customer needs and product capabilities into clear, outcome-based learning journeys that help teams work better together and achieve real-world success with our platform.
You will build and scale modern customer education programs that help customers adopt priority use cases, reduce time-to-value, and increase product confidence.
WHAT YOU'LL DO
  • Execute scalable education initiatives including self-guided, live, cohort-based, and peer-led learning experiences.
  • Design outcome-based learning journeys and adaptive paths tailored to priority roles, use cases, and adoption milestones.
  • Develop and maintain high-quality reusable content such as courses, guides, videos, templates, and interactive simulations.
  • Partner cross-functionally with Product, Marketing, and CS to align education with launches and identify education gaps.
  • Deliver internal enablement to CS Teams globally to ensure consistency in Customer Journey, Strategy Execution, and customer outcomes.
  • Track and measure learning engagement, proficiency, and product adoption to continuously improve program effectiveness.
WHAT YOU'LL BRING
  • 3+ years of experience in customer education, instructional design, or scaled Customer Success, ideally in B2B SaaS.
  • Proven ability to design modern learning experiences using microlearning, scenarios, and social learning principles.
  • Strong content creation skills with the ability to simplify complex product workflows into actionable learning assets.
  • Data-informed mindset with comfort using product and learning metrics to drive program improvements.
  • Excellent cross-functional collaboration and program management skills in a fast-paced environment.
  • Familiarity with collaboration or visual work platforms (e.g., Mural) and design thinking principles.
  • Experience with LMS, digital adoption platforms, and AI-enabled learning tools.
  • Experience designing customer academies, community-led learning, or cohort-based programs.
Equal Opportunity
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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