Customer Development Manager Jobs in Northwest, IN

The Outside Business Development Specialist supports branch growth by developing relationships with prospective consumers and generating qualified residential mortgage leads. Through proactive outreach, follow-up, and referral development, this role helps build a strong pipeline of opportunities and facilitates introductions to licensed Mortgage Loan Originators for loan-specific guidance. This position is limited to non-licensed activities and does not take applications, quote rates, or discuss loan terms. This position is meant to participate in the Real Estate Partner Program (REP).

PRMG offers a comprehensive benefits package for our full-time employees and their dependents, which includes medical, dental, vision, life insurance, short-term disability, long-term disability, a Health Savings Account (HSA), a Flexible Spending Account (FSA), and various other products, based on benefits eligibility, elections, and employee premiums. Upon hire, you will be eligible to enroll in all our company-sponsored benefit programs (Medical, Dental, Life, and Voluntary) on the first of the following month. After completing 60 days, you will be eligible to enroll in our 401(k) program on the first of the following month. Additionally, eligible employees may apply for job openings through PRMG's Internal and External Job Portal to request a transfer to a different department or position.

Identify, engage, and cultivate relationships with consumers who may have residential mortgage financing needs. Generate consumer mortgage leads through outbound outreach, networking, database follow-up, referral relationships, community events, and other approved marketing efforts. Educate prospective consumers on the mortgage process at a general level and direct all loan-specific questions to a licensed Mortgage Loan Originator. Schedule and coordinate introductions and appointments between prospective borrowers and licensed Mortgage Loan Originators. Maintain consistent follow-up with prospective consumers to support engagement and conversion. Track lead activity, referral sources, contact history, and pipeline status in the company CRM or other approved systems. Support branch production goals by developing and maintaining a steady pipeline of qualified consumer opportunities. Work closely with licensed Mortgage Loan Originators, branch leadership, and internal teams to ensure smooth handoff and follow-through on referred consumers. Participate in approved marketing, outreach, and business development initiatives to increase awareness of the company's mortgage services. Maintain accurate records and perform all duties in compliance with company policy and applicable legal and regulatory requirements. Keep all mortgage-related activities within the scope of a non-licensed role. This position does not take loan applications, quote rates, recommend loan products, negotiate loan terms, or perform any activity requiring Mortgage Loan Originator licensure. If also licensed as a real estate broker, maintain clear separation between mortgage outreach activities and real estate brokerage activities in accordance with company policy and applicable law. Ensure any required affiliated business arrangement disclosures are provided at the time of referral to PRMG or to the brokerage. Complete all required training, orientation, and attend meetings.

2+ years of experience in consumer sales, lead generation, customer outreach, business development, mortgage marketing, real estate, or a related field preferred.

Skills: Strong interpersonal, communication, and relationship-building skills. Excellent verbal and written communication abilities. Strong follow-up, organization, and pipeline management skills. Ability to work in a fast-paced, production-driven environment. Experience using CRM systems, Microsoft Office, and other business development tools. Professional, detail-oriented, and able to manage multiple priorities effectively. Real estate broker experience or licensure is a plus. Mortgage industry familiarity is preferred. Clear understanding of the limitations of a non-licensed mortgage support role.

Education: Four-year college degree in business, finance or related field College-level coursework and equivalent work experience

Travel: May be required.