Customer Development Manager Jobs in Rhode Island

SUMMARY: The Behavioral Ed Development Specialist Associate reports to the Behavioral Health Workforce &Professional Development Manager. Under general supervision, participates in the development and delivery of competency-based education, continuing education and training programs to enhance knowledge and skill of direct care staff throughout Bradley Hospital, Brown University Health and the community. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: Duties include: Plans, implements, and presents formal experiences within the Hospital and in the community. Provides instruction on policies, procedures and best practice within Bradley Hospital and affiliates. Evaluates competency for new hires and existing employees in the areas of crisis management, emergency response and hospital protocol. Provides consultation to direct care staff and management teams within Bradley Hospital in regards to safety protocol, crisis management and provide instruction and other educational interventions based on need. Supports the development, implementation, and evaluation of patient/family specific patient-care practices. Participates in the development of measures of direct care competencies. Prepares classrooms and learning environments in compliance with infection control standards and best practices. Develops, reviews, and evaluates practice regulatory standards, policies and procedures. Supports the work of the Behavioral Education Development Specialists as needed. Performs other duties as requested. MINIMUM QUALIFICATIONS: BASIC KNOWLEDGE: Bachelor’s degree in Behavioral Health or related field. Enrollment in a graduate program in Behavioral Health or related field. EXPERIENCE: Three to five years’ experience working with children in a behavioral setting. Experience in implementing and conducting training programs in a large institutional/corporate setting. Data entry skills and PC experience required. Strong interpersonal and communication skills to work with different levels of Hospital personnel. Employees in this position work in a psychiatric setting under stressful conditions associated with care of psychiatrically impaired aggressive, and sometimes, self-injurious individuals. Employees are expected to utilize de-escalation techniques taught by Bradley Hospital to minimize need for physical intervention. They must have the ability to remain calm during a crisis situation as evidenced by the ability to make quick rational decisions and prioritize immediate patient care needs to maintain a therapeutic environment and ensure safety. WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS: Employees in this position must also be able to participate in the physical management of patients which can include, but is not limited to, awareness and demonstration of safe body positioning at all times, awareness and coordination to block and deflect possible aggression, and the ability to physically hold struggling patients, using approved methods only, to maintain safety for extended periods of time. Specifically, such employees must be able to: lift up to fifty pounds; reach with their hands and arms; grasp and hold with their hands; bend/squat/kneel without limitation, and physically escort patients who may become combative for short distances. Position requires occasional running for short distances, and frequent standing, walking, and sitting.

Pay Range:

$50,523.20-$83,345.60

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Bradley Hospital - 1011 Veterans Memorial Pkwy East Providence, Rhode Island 02915

Work Type:

M-F 7am-3:30pm

Work Shift:

Day

Daily Hours: 

8 hours

Driving Required:

Yes