Customer Development Manager Jobs in Rhode Island

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• Competitive salarywith uncapped commission

• Paid vacation/holidays/sick time

• Company vehicle, Tools, and Equipment to complete all jobs

• Comprehensive benefits package including 401K, medical, dental, and vision care

• On the job/cross training opportunities

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

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What you will do:

Business Development Manager

The Business Development Manager is responsible for driving growth and expanding strategic customer relationships across our full portfolio of products and services. This role focuses on building and strengthening partnerships with architects, engineers, and endusers-serving as a trusted advisor who identifies opportunities, supports project development, and delivers solutions aligned with each stakeholder's unique needs. The ideal candidate brings a strong background in business development, strong fire suppression background, major account sales, and strategic account planning. Success in this role requires the ability to cultivate longterm relationships, understand complex technical and business requirements, and develop valuedriven strategies that support mutual growth. This position reports directly to the Director of Strategic Accounts for the Americas.

How you will do it:

Account Management-Build and maintain strong relationships with architects, engineers, endusers, and other fireprotection stakeholders. Serve as a knowledgeable resource on fire suppression systems, industry standards, and application considerations.

Strategic Planning-Develop account strategies that support project needs, compliance requirements, and longterm system performance objectives. Align plans with customer priorities such as safety, code compliance, reliability, and operational continuity.

Opportunity Identification- Identify upcoming projects, system upgrades, and design opportunities where fire suppression expertise can support stakeholder decisionmaking. Provide guidance on appropriate suppression technologies based on risk profile and application.

Customer Engagement- Ensure consistent, proactive communication with customers throughout project lifecycles. Provide technical support, documentation, and system insights to help customers meet code requirements and operational goals.

Technical & Contract Coordination- Support discussions related to system specifications, scope clarification, and project documentation. Collaborate with internal teams to ensure technical accuracy and alignment with industry standards.

Market & Code Awareness Stay current on fire codes, regulatory changes, industry trends, and emerging suppression technologies. Share insights with internal stakeholders to support continuous improvement of products, services, and technical programs.

Collaboration- Work crossfunctionally with engineering, operations, product management, and field teams to support successful project outcomes. Provide field feedback to improve system design, documentation, and customer support processes.

Reporting & Project Tracking- Maintain accurate records of project activity, customer interactions, and future opportunities. Provide clear updates on workload, project status, and account priorities to leadership.

What we look for:

• Bachelor's degree in Engineering, Business, Marketing, or a related work experience

• 5+ years of experience in strategic account management, enterprise sales, or business development

• Experience working in Fire Suppression Industry is strongly preferred

• Strong understanding of sales methodologies and account planning

• Demonstrated success in managing and expanding strategic accounts

• Exceptional negotiation, communication, and presentation skills

• Ability to travel 50%-75%

Preferred Skills:

• Strong analytical and problem-solving skills.

• Proficiency in CRM software (SalesForce)

• Ability to influence and collaborate with cross-functional teams

• Experience working in a fast-paced, high-growth environment

Salary Range: HIRING SALARY RANGE: $97,000 - 140,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role also offers a competitive Sales Incentive Plan that will take into account volume and margin on a project, quarterly, and annual basis. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.