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Customer Communications Jobs (NOW HIRING)

Securian

Customer Communications Operator

Saint Paul, MN

$15.87 - $27.98/hr

The Customer Communications Operator is responsible for operating and maintaining mail processing equipment to ensure accurate, timely, and efficient handling of outgoing mail. This role includes ...

SS&C

Customer Communications Manager

New York, NY

Reporting directly to the Global Head of Customer Communications, you will own the craft, delivery, and operational backbone of our customer communications programme - spanning in-app notifications ...

Nwis

Radio Communications Specialist - OPT

Sterling, VA

$53K - $70.30K/yr

Nightwing brings disruptive technologies, agility, and competitive offerings to customers in the ... Nightwing is seeking an experienced and cleared Radio Communications Specialist to join as an ...

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Customer Communications information

See salary details

$28.5K

$53.6K

$75.5K

How much do customer communications jobs pay per year?

As of May 29, 2026, the average yearly pay for customer communications in the United States is $53,615.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $61,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Communications professional, and why are they important?

To thrive as a Customer Communications professional, you need strong written and verbal communication skills, problem-solving abilities, and often a background in marketing, communications, or a related field. Familiarity with customer relationship management (CRM) systems, email marketing platforms, and analytics tools is typically required. Outstanding interpersonal skills, empathy, and the ability to remain calm under pressure help someone excel in this role. These skills are crucial for building trust, delivering clear messaging, and ensuring positive customer experiences that support business goals.

How does a Customer Communications professional typically collaborate with other departments to improve the customer experience?

Customer Communications professionals regularly work alongside teams such as Customer Support, Marketing, Product Development, and Sales to ensure that messaging is consistent and customer feedback is addressed. They often participate in cross-functional meetings to relay customer insights, coordinate campaigns, and develop responses to common inquiries. This collaboration helps create unified communications strategies, resolve customer issues efficiently, and inform product or service improvements based on direct customer interactions.

What is customer communications?

Customer communications refers to the methods and strategies businesses use to interact with their customers. This includes responding to inquiries, providing support, sharing updates, and gathering feedback through channels like email, phone, chat, and social media. Effective customer communications help build trust, improve satisfaction, and resolve issues quickly. Professionals in this field play a key role in shaping the customer experience and representing the company's brand voice.

What is the difference between Customer Communications vs Customer Service Representative?

AspectCustomer CommunicationsCustomer Service Representative
Primary RoleManage and develop communication strategies with customers, including emails, newsletters, and social mediaHandle direct customer inquiries, complaints, and support via phone, chat, or in person
Skills & CertificationsStrong communication, writing, and marketing skills; often requires certifications in communication or marketingExcellent interpersonal skills; often requires customer service or support certifications
Work EnvironmentOffice-based, marketing, or communications departmentsCall centers, retail, or office settings

Customer Communications focuses on creating and managing communication channels to engage customers proactively, while Customer Service Representatives respond to customer needs and resolve issues reactively. Both roles require strong communication skills but serve different functions within the customer experience process.

More about Customer Communications jobs
What cities are hiring for Customer Communications jobs? Cities with the most Customer Communications job openings:
What are the most commonly searched types of Customer Communications jobs? The most popular types of Customer Communications jobs are:
What states have the most Customer Communications jobs? States with the most job openings for Customer Communications jobs include:
What job categories do people searching Customer Communications jobs look for? The top searched job categories for Customer Communications jobs are:
Customer Communications jobs near you
Infographic showing various Customer Communications job openings in the United States as of May 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $53,615 per year, or $25.8 per hour.
Customer Communications Operator

Customer Communications Operator

Securian

Saint Paul, MN

$15.87 - $27.98/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Securian Financial rating

8.7

Company rating: 8.7 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

Job description

Overview:


The Customer Communications Operator is responsible for operating and maintaining mail processing equipment to ensure accurate, timely, and efficient handling of outgoing mail. This role includes operating mail inserting and metering machines, performing routine maintenance and cleaning, and maintaining an adequate supply of postal equipment and materials. The operator prepares and organizes mail for courier pickup and ensures compliance with postal regulations and company procedures.

Additional responsibilities include quality control checks for address accuracy and proper postage, processing various mail classes including Certified, Priority, First Class, and Foreign mail, and following established procedures outlined in departmental manuals. The position also supports area and enterprise initiatives while contributing to overall operational efficiency and customer communication standards.

Work Includes:

  • Preparing documents for mailing

  • Processing and preparing outgoing mail

  • Processing and verifying accounts

  • Other duties as assigned by Supervisor

Qualifications:

  • Requires skills to perform routine tasks

  • Work is completed with little autonomy

  • Works with either close supervision or under clearly defined procedures

  • Strong analytical skills and attention to detail

  • Good judgment/decision-making skills and organizational skills

  • Strong written and verbal communication skills

  • Willingness to maintain a positive and compassionate attitude in a high volume setting

  • Ability to work independently and in a team environment

Preferred Skills:

The estimated base pay range for this job is:

$15.87 - $27.98

Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.

Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:

Paid time off:

  • We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what's important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.

  • Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.

  • Holidays: Securian provides nine company paid holidays.

Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.

Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.

Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.

Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:

  • Mental Wellness and Disability

  • Pride at Securian Financial

  • Securian Young Professionals Network

  • Securian Multicultural Network

  • Securian Women and Allies Network

  • Servicemember Associate Resource Group

For more information regarding Securian's benefits, please review our Benefits page.

This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at Employment@Securian.com, by telephone 651-655-5522 (voice), or 711 (Relay/TTY).

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