ZipRecruiter

Log In

1

Customer Communications Jobs (NOW HIRING)

Alliance HCM

Customer Communications Specialist

Shenandoah, TX · On-site

$16.50 - $21.75/hr

Our team at Alliance HCM is hiring a full-time Customer Communication Specialist to join us in The Woodlands, TX and help maintain the high standards of customer service we're known for. Not only ...

Elementia

Customer Experience Manager

Houston, TX · On-site

$90 - $100/hr

Establish clear ownership, accountability, communication standards, and performance expectations ... Customer Service Operations & Escalation Management Own the execution and continuous improvement of ...

Owens & Minor, Inc.

Communications Manager

Richmond, VA · On-site

$90K - $100K/yr

Supports the development and coordination of external communications including customer communications, employer branding content, and public-facing messaging as appropriate. * Partners with ...

Red Carrot

Communications Specialist

Washington, DC · Remote

$54K - $72K/yr

This full-time embedded role functions as part of the customer's communications office and requires the ability to independently manage multiple content workstreams, collaborate with program staff ...

eBay, Inc.

Sr PM-T, CRM Communications

Bellevue, WA · On-site

Your focus will be on customer-facing communications that help buyers reconnect with appropriate inventory. You will also support their progress along the purchase journey. Shopping Intent sits at ...

Faurecia

Communications Manager Level 1

Detroit, MI · On-site

Support business announcements, events, customer communications, and thought-leadership opportunities. * Monitor media coverage, brand perception, and reputational risks to identify communication ...

next page

Showing results 1-20

All JobsCustomer Communications Jobs

Customer Communications information

See salary details

$28.5K

$53.6K

$75.5K

How much do customer communications jobs pay per year?

As of Aug 25, 2026, the average yearly pay for customer communications in the United States is $53,615.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $61,000.00 per year, depending on experience, location, and employer.

What is customer communications?

Customer communications refers to the methods and strategies businesses use to interact with their customers. This includes responding to inquiries, providing support, sharing updates, and gathering feedback through channels like email, phone, chat, and social media. Effective customer communications help build trust, improve satisfaction, and resolve issues quickly. Professionals in this field play a key role in shaping the customer experience and representing the company's brand voice.

How does a customer communications professional typically collaborate with other departments to improve the customer experience?

Customer Communications professionals regularly work alongside teams such as Customer Support, Marketing, Product Development, and Sales to ensure that messaging is consistent and customer feedback is addressed. They often participate in cross-functional meetings to relay customer insights, coordinate campaigns, and develop responses to common inquiries. This collaboration helps create unified communications strategies, resolve customer issues efficiently, and inform product or service improvements based on direct customer interactions.

What are the key skills and qualifications needed to thrive as a customer communications professional, and why are they important?

To thrive as a Customer Communications professional, you need strong written and verbal communication skills, problem-solving abilities, and often a background in marketing, communications, or a related field. Familiarity with customer relationship management (CRM) systems, email marketing platforms, and analytics tools is typically required. Outstanding interpersonal skills, empathy, and the ability to remain calm under pressure help someone excel in this role. These skills are crucial for building trust, delivering clear messaging, and ensuring positive customer experiences that support business goals.

What is the difference between Customer Communications vs Customer Service Representative?

AspectCustomer CommunicationsCustomer Service Representative
Primary RoleManage and develop communication strategies with customers, including emails, newsletters, and social mediaHandle direct customer inquiries, complaints, and support via phone, chat, or in person
Skills & CertificationsStrong communication, writing, and marketing skills; often requires certifications in communication or marketingExcellent interpersonal skills; often requires customer service or support certifications
Work EnvironmentOffice-based, marketing, or communications departmentsCall centers, retail, or office settings

Customer Communications focuses on creating and managing communication channels to engage customers proactively, while Customer Service Representatives respond to customer needs and resolve issues reactively. Both roles require strong communication skills but serve different functions within the customer experience process.

More about Customer Communications jobs

What cities are hiring for Customer Communications jobs?

Cities with the most Customer Communications job openings:

What are the most commonly searched types of Customer Communications jobs?

The most popular types of Customer Communications jobs are:

What states have the most Customer Communications jobs?

States with the most job openings for Customer Communications jobs include:

What job categories do people searching Customer Communications jobs look for?

The top searched job categories for Customer Communications jobs are:

Customer Communications jobs near you
Infographic showing various Customer Communications job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $53,615 per year, or $25.8 per hour.

Customer Communications Specialist

Alliance HCM

Shenandoah, TX • On-site

$16.50 - $21.75/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 15 days ago

Job description

In a time that prioritizes automation and optimization, companies that can offer a personal, human touch stand apart. Our team at Alliance HCM is hiring a full-time Customer Communication Specialist to join us in The Woodlands, TX and help maintain the high standards of customer service we're known for. Not only will you earn a competitive, experience-based salary, but you'll also receive a comprehensive benefits package, including:

  • 100% paid health, vision, dental, life, and LTD insurance
  • 401k with employer match
  • Personal and professional development
  • Help build and shape a great tax team
  • Entrepreneurial culture
  • Direct exposure to leadership and high-impact client projects
  • Team-oriented environment where your work drives real client outcomes
Ready to achieve personal and professional growth alongside an energetic, customer-focused organization? Keep reading to learn more about becoming our Customer Communications Specialist!
CAN YOU SEE YOURSELF AS OUR CUSTOMER COMMUNICATIONS SPECIALIST?
If you thrive in roles that prioritize communication, timeliness, and attention to detail, then you could be a great fit for our team! You'll be the one who greets customers, prospects, and partners when they contact our office and sets the tone for their experience with our company. As calls and emails come in, you'll assess each inquiry and route calls/messages to the correct team, department, or individual.
Working in Salesforce, you'll update customer account information, log the correct information for new clients, and maintain organized records. You'll also search through account histories when appropriate to help with routing decisions and respond to basic requests. You'll strive to quickly answer calls, triage incoming emails, and escalate issues accordingly to support prompt, high-quality customer service and support!
WHAT WE NEED FROM YOU
  • 2+ years of customer-facing, administrative, or communications experience
  • Preferred - Experience in a SaaS or technology-focused company

OUR STORY
At Alliance, we're on a mission to be the largest independent human capital management (HCM) company in the U.S.! We empower small to mid-sized businesses with our innovative, cloud-based technology and unique single-database platform for managing payroll, HR, benefits, onboarding, and more. As the second-largest privately held payroll provider in the nation, we're dedicated to delivering top-notch HCM solutions. When you join our dynamic team, you'll find more than just a job; you'll be part of a supportive community that celebrates your success and inspires you to reach new heights. Let's grow together and make a lasting impact!
WE CAN'T WAIT TO HEAR FROM YOU
Join us as our Customer Communications Specialist and become the center point of our efficient daily operations! Take the first step by completing our short initial application.

Apply