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Customer Communications Jobs (NOW HIRING)

Alstom

Customer Communications Specialist

Newark, NJ · On-site

$21.10/hr

Customer Communications Specialist (Union Position) Location: Newark Liberty International Airport (Newark, NJ) Pay: $21.10/hour Your future role Take on a hands-on role where clear, real-time ...

Infin Moving

Client Communications Coordinator

Orlando, FL · On-site

$20 - $30/hr

Infin Moving is seeking an organized and professional Client Communications Coordinator to manage customer communications and support daily moving operations in Orlando, FL. This role focuses on ...

New

Waste Management

Communications Specialist

Sacramento, CA · On-site

$85K - $95K/yr

Create, edit, and distribute a variety of communication materials, including newsletters, press releases, social media content, educational collateral, presentations, website content, customer ...

Red Carrot

Communications Specialist

Washington, DC · Remote

$54K - $72K/yr

This full-time embedded role functions as part of the customer's communications office and requires the ability to independently manage multiple content workstreams, collaborate with program staff ...

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Customer Communications information

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$28.5K

$53.6K

$75.5K

How much do customer communications jobs pay per year?

As of Jul 13, 2026, the average yearly pay for customer communications in the United States is $53,615.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $61,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Communications vs Customer Service Representative?

AspectCustomer CommunicationsCustomer Service Representative
Primary RoleManage and develop communication strategies with customers, including emails, newsletters, and social mediaHandle direct customer inquiries, complaints, and support via phone, chat, or in person
Skills & CertificationsStrong communication, writing, and marketing skills; often requires certifications in communication or marketingExcellent interpersonal skills; often requires customer service or support certifications
Work EnvironmentOffice-based, marketing, or communications departmentsCall centers, retail, or office settings

Customer Communications focuses on creating and managing communication channels to engage customers proactively, while Customer Service Representatives respond to customer needs and resolve issues reactively. Both roles require strong communication skills but serve different functions within the customer experience process.

What kind of jobs in media bring in $150,000 a year?

High-paying media jobs that can reach $150,000 annually include senior roles such as media directors, executive producers, and digital marketing managers. These positions typically require extensive experience, strong leadership skills, and proficiency with industry tools like analytics platforms and content management systems.

What is the highest paying communications job?

The highest paying communications jobs are often executive roles such as Chief Communications Officer or Vice President of Communications, with salaries exceeding $150,000 annually. These positions typically require extensive experience, strategic leadership skills, and often involve overseeing corporate messaging, public relations, and media relations at the executive level.

What skills are needed for comms jobs?

Customer communications jobs require strong written and verbal communication skills, active listening, and the ability to convey information clearly. Proficiency with communication tools, attention to detail, and customer service experience are also important for success in these roles.

How does a Customer Communications professional typically collaborate with other departments to improve the customer experience?

Customer Communications professionals regularly work alongside teams such as Customer Support, Marketing, Product Development, and Sales to ensure that messaging is consistent and customer feedback is addressed. They often participate in cross-functional meetings to relay customer insights, coordinate campaigns, and develop responses to common inquiries. This collaboration helps create unified communications strategies, resolve customer issues efficiently, and inform product or service improvements based on direct customer interactions.

What are the key skills and qualifications needed to thrive as a Customer Communications professional, and why are they important?

To thrive as a Customer Communications professional, you need strong written and verbal communication skills, problem-solving abilities, and often a background in marketing, communications, or a related field. Familiarity with customer relationship management (CRM) systems, email marketing platforms, and analytics tools is typically required. Outstanding interpersonal skills, empathy, and the ability to remain calm under pressure help someone excel in this role. These skills are crucial for building trust, delivering clear messaging, and ensuring positive customer experiences that support business goals.

Is PR a high paying career?

Public relations (PR) careers can offer competitive salaries, especially for experienced professionals or those working in large organizations. Entry-level PR roles tend to have moderate pay, but salaries increase with experience, specialized skills, and industry reputation.

What is customer communications?

Customer communications refers to the methods and strategies businesses use to interact with their customers. This includes responding to inquiries, providing support, sharing updates, and gathering feedback through channels like email, phone, chat, and social media. Effective customer communications help build trust, improve satisfaction, and resolve issues quickly. Professionals in this field play a key role in shaping the customer experience and representing the company's brand voice.
More about Customer Communications jobs
What cities are hiring for Customer Communications jobs? Cities with the most Customer Communications job openings:
What are the most commonly searched types of Customer Communications jobs? The most popular types of Customer Communications jobs are:
What states have the most Customer Communications jobs? States with the most job openings for Customer Communications jobs include:
What job categories do people searching Customer Communications jobs look for? The top searched job categories for Customer Communications jobs are:
Customer Communications jobs near you
Infographic showing various Customer Communications job openings in the United States as of July 2026, with employment types broken down into 1% Internship, 87% Full Time, 11% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $53,615 per year, or $25.8 per hour.
Customer Communications Specialist

Customer Communications Specialist

Alstom

Newark, NJ • On-site

$21.10/hr

Full-time

Posted 17 days ago

Alstom rating

7.5

Company rating: 7.5 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

224th of 430 rated machine equipment manufacturers

Job description

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signaling and digital mobility, we offer our customers the broadest portfolio in the industry. Every day, more than 80,000 colleagues lead the way to greener and smarter mobility worldwide.

Could you be the full-time Customer Communications Specialist we’re looking for at Newark Airport?

Customer Communications Specialist (Union Position)

Location: Newark Liberty International Airport (Newark, NJ)
Pay: $21.10/hour
Your future role

Take on a hands-on role where clear, real-time communication makes a direct impact. As a Customer Communications Specialist, you’ll keep passengers, airport partners, and internal teams informed—especially during service disruptions—helping ensure a smooth and safe travel experience.

Working alongside a collaborative and fast-paced team, you’ll monitor system activity, respond quickly to operational changes, and deliver accurate updates when they matter most.

You’ll play a key role in:

  • Communicating real-time service updates to passengers and stakeholders
  • Supporting response efforts during AirTrain service disruptions
  • Coordinating with operations, maintenance, and airport teams
  • Ensuring all communication channels (PA systems, radios, intercoms) are ready and functioning
  • Contributing to basic reporting and system monitoring activities
What success looks like in this role
  • Passengers receive timely, clear, and consistent information
  • Communication supports efficient operational recovery
  • Stakeholders remain aligned during fast-changing situations
  • Systems are checked regularly and ready for use
  • Information is delivered confidently, even under pressure
All about you

We value attitude, reliability, and communication skills. You don’t need to meet every requirement to apply—we’re looking for candidates who are ready to learn and grow.

  • Strong communicator with the ability to stay clear and calm under pressure
  • Quick thinker who can respond in real time without hesitation
  • Customer-focused mindset with attention to detail
  • Comfortable working in a structured, team-based environment
  • Able to collaborate across operations, maintenance, and external partners
  • Experience with radios, intercoms, or similar systems is helpful (not required)
Things you’ll enjoy
  • A stable, union role with competitive hourly pay ($21.10/hour)
  • A dynamic work environment where no two days are the same
  • The opportunity to support critical airport transportation operations
  • Working alongside experienced, supportive colleagues
  • Career development opportunities within a global organization

You don’t need to be a train enthusiast to thrive with us. But once you see the impact of your work, you’ll be proud to be part of the journey.

Important to note

This is a union-represented position supporting operations at Newark Liberty International Airport.

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace where everyone is respected, supported, and able to succeed.

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