ZipRecruiter

Log In

1

Customer Communications Associate Jobs (NOW HIRING)

Alphabe Insight Inc

Communications Associate

Lawrence, MA · On-site

$50K - $55K/yr

Excellent verbal and written communication skills. * Strong organizational and time management ... Professional and customer-focused attitude. * Ability to multitask and prioritize responsibilities ...

Macy's

External Communications Associate

Manhattan, NY · On-site

$94K - $156K/yr

We've been part of memorable moments and milestones for countless customers and colleagues. Those ... Job Overview The Associate, External Communications supports communications for Macy's and Macy's, ...

next page

Showing results 1-20

All JobsCustomer Communications Associate Jobs

Customer Communications Associate information

See salary details

$8

$17

$27

How much do customer communications associate jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for customer communications associate in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What does a communications associate do?

A communications associate is responsible for creating, managing, and distributing messages to internal and external audiences. They often handle tasks such as drafting emails, press releases, social media content, and coordinating communication strategies using tools like email platforms and content management systems. Strong writing, organizational skills, and attention to detail are essential for this role.

How does a Customer Communications Associate typically collaborate with other departments to resolve customer issues?

Customer Communications Associates regularly work with teams such as technical support, sales, and product management to resolve customer inquiries efficiently. When a customer presents a complex issue, Associates act as liaisons, coordinating with subject matter experts to gather accurate information and ensure timely solutions. This cross-functional collaboration not only helps resolve issues quickly but also enhances the overall customer experience by providing informed and cohesive responses.

What are the highest paying comms jobs?

In communications roles, senior positions such as Communications Directors, Public Relations Managers, and Corporate Communications Executives tend to have the highest salaries, often exceeding six figures. These roles typically require extensive experience, strategic skills, and often involve managing teams or complex campaigns.

What is the career path of a communications associate?

A communications associate can advance to roles such as communications specialist, public relations manager, or corporate communications director, often by gaining experience, developing strong writing and interpersonal skills, and pursuing relevant certifications. Progression typically involves increasing responsibility, leadership, and strategic planning within the communications or marketing departments.

What skills do you need to be a communication assistant?

A Customer Communications Associate needs strong verbal and written communication skills, active listening, and the ability to convey information clearly. They should also have proficiency with communication tools like email and customer management software, along with problem-solving skills and a professional demeanor to handle customer interactions effectively.

What does a Customer Communications Associate do?

A Customer Communications Associate is responsible for managing and improving interactions between a company and its customers. They handle customer inquiries, provide information about products or services, and resolve issues through various communication channels such as email, phone, or chat. This role often involves drafting professional responses, gathering customer feedback, and working closely with other departments to ensure customer satisfaction. Strong communication and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a Customer Communications Associate, and why are they important?

To thrive as a Customer Communications Associate, you need strong written and verbal communication skills, attention to detail, and typically a bachelor's degree in communications or a related field. Familiarity with customer relationship management (CRM) systems, email platforms, and helpdesk software is often required. Excellent interpersonal skills, problem-solving abilities, and patience help you deliver a positive customer experience. These skills are crucial for effectively resolving inquiries, building customer trust, and supporting organizational reputation.

What is the difference between Customer Communications Associate vs Customer Service Representative?

AspectCustomer Communications AssociateCustomer Service Representative
Primary RoleFocuses on managing and creating customer communications, including emails, newsletters, and updates.Handles customer inquiries, complaints, and support via phone, email, or chat.
Required SkillsStrong written communication, editing, and content management skills.Excellent verbal communication, problem-solving, and interpersonal skills.
Work EnvironmentOffice-based, often in marketing or communications departments.Call centers, retail, or support centers.
Common CertificationsCommunication, marketing, or related certifications.Customer service or support certifications.

The Customer Communications Associate primarily manages written communication strategies and content, while the Customer Service Representative focuses on direct customer support and issue resolution. Both roles require strong communication skills but differ in their daily tasks and work environments.

What cities are hiring for Customer Communications Associate jobs? Cities with the most Customer Communications Associate job openings:
What are the most commonly searched types of Customer Communications jobs? The most popular types of Customer Communications jobs are:
What states have the most Customer Communications Associate jobs? States with the most job openings for Customer Communications Associate jobs include:
Customer Communications Associate jobs near you

Communications Associate

Limitless East Marketing

Lawrence, MA • On-site

$49K - $53K/yr

Full-time

Posted 7 days ago

Job description

Company Description

At Dinamic AS Group, we are committed to delivering exceptional customer experiences and building lasting relationships through professional service and innovative solutions. We value individuals who are motivated, customer-focused, and eager to grow within a dynamic and supportive environment. Our team-driven culture encourages continuous development, collaboration, and career advancement.

Job Description

Dinamic AS Group is seeking a professional and detail-oriented Communications Associate to support internal and external communication initiatives. This role is ideal for an individual who thrives in a collaborative environment, possesses excellent written and verbal communication skills, and enjoys helping organizations maintain clear, consistent, and effective messaging.

The Communications Associate will play a key role in coordinating communications, supporting organizational initiatives, and ensuring information is delivered accurately and professionally across various channels.

Responsibilities

  • Assist in the development and execution of communication strategies and initiatives.
  • Prepare, review, and distribute professional written communications.
  • Support internal communication efforts to enhance collaboration and engagement.
  • Coordinate communication materials, reports, presentations, and documentation.
  • Maintain consistency in messaging and brand standards.
  • Collaborate with multiple departments to gather and communicate information effectively.
  • Assist with project coordination and communication-related activities.
  • Monitor communication processes and recommend improvements when appropriate.
  • Support leadership and team members with communication needs and special projects.
Qualifications
  • Strong written and verbal communication skills.
  • Excellent organizational and time-management abilities.
  • High attention to detail and accuracy.
  • Professional and confident interpersonal skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong problem-solving and critical-thinking abilities.
  • Proficiency with business communication tools and office software.
  • Ability to work both independently and collaboratively.
  • Positive attitude and commitment to professional excellence.
Additional Information
  • Competitive salary ($49,000 - $53,000 annually).
  • Professional development and career growth opportunities.
  • Supportive and collaborative work environment.
  • Skill development and ongoing learning opportunities.
  • Exposure to diverse projects and business operations.
  • Stable full-time employment with advancement potential.
  • Opportunity to contribute to a growing and dynamic organization.

Apply