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Customer Communications Associate Jobs (NOW HIRING)

DraftKings

Communications Associate

New York, NY · On-site

It's transforming how we enhance customer experiences, streamline operations, and unlock new ... As an Internal Communications Associate, you will be tuned into the pulse of the business and will ...

New

DraftKings

Communications Associate

Boston, MA

It's transforming how we enhance customer experiences, streamline operations, and unlock new ... As an Internal Communications Associate, you will be tuned into the pulse of the business and will ...

New

Tek Ninjas

Communications Associate

Manhattan, NY · Hybrid

Job Title: Communications Associate Location: New York, NY - Hybrid The Technology APMO team ... Our mission is to foster a culture that encourages Customer first approach, a systems-thinking ...

ONE

Communications Associate

$80K - $110K/yr

Our customers don't have time to wait... and neither do we. This place moves fast, and we're ... Comfortable operating in motion The Role As a Communications Associate, you will support and ...

CDE, LLC

Communications Associate Analyst

Arlington, VA · On-site

$92.60K - $120.60K/yr

... customers across a full spectrum of technical and business challenges. In addition to our highly ... CDE seeks a creative, driven, and sophisticated Communications Associate Analyst with the ...

CDE, LLC

Communications Associate Analyst

Arlington, VA

$92.60K - $120.60K/yr

... customers across a full spectrum of technical and business challenges. In addition to our highly ... CDE seeks a creative, driven, and sophisticated Communications Associate Analyst with the ...

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How much do customer communications associate jobs pay per hour?

As of May 31, 2026, the average hourly pay for customer communications associate in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Communications Associate, and why are they important?

To thrive as a Customer Communications Associate, you need strong written and verbal communication skills, attention to detail, and typically a bachelor's degree in communications or a related field. Familiarity with customer relationship management (CRM) systems, email platforms, and helpdesk software is often required. Excellent interpersonal skills, problem-solving abilities, and patience help you deliver a positive customer experience. These skills are crucial for effectively resolving inquiries, building customer trust, and supporting organizational reputation.

How does a Customer Communications Associate typically collaborate with other departments to resolve customer issues?

Customer Communications Associates regularly work with teams such as technical support, sales, and product management to resolve customer inquiries efficiently. When a customer presents a complex issue, Associates act as liaisons, coordinating with subject matter experts to gather accurate information and ensure timely solutions. This cross-functional collaboration not only helps resolve issues quickly but also enhances the overall customer experience by providing informed and cohesive responses.

What does a Customer Communications Associate do?

A Customer Communications Associate is responsible for managing and improving interactions between a company and its customers. They handle customer inquiries, provide information about products or services, and resolve issues through various communication channels such as email, phone, or chat. This role often involves drafting professional responses, gathering customer feedback, and working closely with other departments to ensure customer satisfaction. Strong communication and problem-solving skills are essential for success in this position.

What is the difference between Customer Communications Associate vs Customer Service Representative?

AspectCustomer Communications AssociateCustomer Service Representative
Primary RoleFocuses on managing and creating customer communications, including emails, newsletters, and updates.Handles customer inquiries, complaints, and support via phone, email, or chat.
Required SkillsStrong written communication, editing, and content management skills.Excellent verbal communication, problem-solving, and interpersonal skills.
Work EnvironmentOffice-based, often in marketing or communications departments.Call centers, retail, or support centers.
Common CertificationsCommunication, marketing, or related certifications.Customer service or support certifications.

The Customer Communications Associate primarily manages written communication strategies and content, while the Customer Service Representative focuses on direct customer support and issue resolution. Both roles require strong communication skills but differ in their daily tasks and work environments.

What cities are hiring for Customer Communications Associate jobs? Cities with the most Customer Communications Associate job openings:
What are the most commonly searched types of Customer Communications jobs? The most popular types of Customer Communications jobs are:
What states have the most Customer Communications Associate jobs? States with the most job openings for Customer Communications Associate jobs include:
Customer Communications Associate jobs near you

Communications Associate

Alphabe Insight Inc

Santa Ana, CA

$65K - $70K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 29 days ago

Job description

Company Description

About Us

At Story Lane Box, we are passionate about curating and delivering unique storytelling experiences through thoughtfully designed products and services. Based in Santa Ana, CA, we merge creativity, organization, and a commitment to customer satisfaction. Our team thrives on innovation and efficiency, and we believe that every role contributes to the success of the story we deliver.

Job Description

Job Description

We are seeking a detail-oriented and articulate Communications Associate to join our dynamic team. This role involves supporting internal and external communication strategies, crafting high-quality written content, and coordinating with cross-functional teams to ensure message consistency across all platforms and materials. The ideal candidate is a strong writer with a passion for clear communication and an ability to adapt tone and style based on context and audience.

Responsibilities

  • Develop and edit internal and external communications including memos, press releases, presentations, and newsletters

  • Support communication campaigns and ensure consistent messaging across all materials

  • Collaborate with various departments to gather content and align messaging with company goals

  • Assist in preparing reports, documentation, and executive-level communications

  • Coordinate communication calendars, timelines, and stakeholder updates

  • Monitor feedback and suggest improvements to messaging strategies

Qualifications

Qualifications

  • Bachelor's degree in Communications, English, Public Relations, or a related field

  • 1-3 years of experience in a communications, content writing, or editorial role

  • Exceptional written and verbal communication skills

  • Strong attention to detail and organizational abilities

  • Ability to manage multiple projects and meet deadlines

  • Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) and familiarity with project management tools

  • Ability to work independently and as part of a collaborative team

Additional Information

Benefits

  • Competitive annual salary ($65,000-$70,000)

  • Opportunities for professional growth and advancement

  • Supportive and creative work environment

  • Comprehensive health, dental, and vision insurance

  • Paid time off and holidays

  • Ongoing training and development programs

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