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Customer Communications Associate Jobs (NOW HIRING)

WISELA

Communications Associate

Los Angeles, CA · On-site

$30 - $34/hr

However, as a member of the Stephen Wise Temple team, the Communications Associate must demonstrate ... Manage audience lists, forms, tags, and CRM segmentation. * Coordinate with departments across the ...

Summit Staffing Partners

FL · On-site

Summit Staffing Partners Communications Associate Established in 2014, Summit Staffing Partners is ... Strong customer service and interpersonal skills with the ability to communicate professionally and ...

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CDW

Communications Associate

Chicago, IL · On-site

$58K - $80K/yr

The Communications Specialist, Website & Content supports the development, maintenance, and ... We play to win-focusing on what matters most and delivering for our customers. And we think forward ...

CDE, LLC

Communications Associate Analyst

Arlington, VA · On-site

$92K - $120K/yr

... customers across a full spectrum of technical and business challenges. In addition to our highly ... CDE seeks a creative, driven, and sophisticated Communications Associate Analyst with the ...

CDE, LLC

Communications Associate Analyst

Arlington, VA · On-site

$92K - $120K/yr

... customers across a full spectrum of technical and business challenges. In addition to our highly ... CDE seeks a creative, driven, and sophisticated Communications Associate Analyst with the ...

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Customer Communications Associate information

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How much do customer communications associate jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for customer communications associate in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What does a Customer Communications Associate do?

A Customer Communications Associate is responsible for managing and improving interactions between a company and its customers. They handle customer inquiries, provide information about products or services, and resolve issues through various communication channels such as email, phone, or chat. This role often involves drafting professional responses, gathering customer feedback, and working closely with other departments to ensure customer satisfaction. Strong communication and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a Customer Communications Associate, and why are they important?

To thrive as a Customer Communications Associate, you need strong written and verbal communication skills, attention to detail, and typically a bachelor's degree in communications or a related field. Familiarity with customer relationship management (CRM) systems, email platforms, and helpdesk software is often required. Excellent interpersonal skills, problem-solving abilities, and patience help you deliver a positive customer experience. These skills are crucial for effectively resolving inquiries, building customer trust, and supporting organizational reputation.

How does a Customer Communications Associate typically collaborate with other departments to resolve customer issues?

Customer Communications Associates regularly work with teams such as technical support, sales, and product management to resolve customer inquiries efficiently. When a customer presents a complex issue, Associates act as liaisons, coordinating with subject matter experts to gather accurate information and ensure timely solutions. This cross-functional collaboration not only helps resolve issues quickly but also enhances the overall customer experience by providing informed and cohesive responses.

What is the difference between Customer Communications Associate vs Customer Service Representative?

AspectCustomer Communications AssociateCustomer Service Representative
Primary RoleFocuses on managing and creating customer communications, including emails, newsletters, and updates.Handles customer inquiries, complaints, and support via phone, email, or chat.
Required SkillsStrong written communication, editing, and content management skills.Excellent verbal communication, problem-solving, and interpersonal skills.
Work EnvironmentOffice-based, often in marketing or communications departments.Call centers, retail, or support centers.
Common CertificationsCommunication, marketing, or related certifications.Customer service or support certifications.

The Customer Communications Associate primarily manages written communication strategies and content, while the Customer Service Representative focuses on direct customer support and issue resolution. Both roles require strong communication skills but differ in their daily tasks and work environments.

What is the career path of a customer communications associate?

A customer communications associate can advance to roles such as customer service supervisor, account manager, or communications specialist by gaining experience, developing communication skills, and often obtaining relevant certifications. Progression typically involves increasing responsibilities in client interaction, strategy development, and team leadership within customer service or communications departments.

What cities are hiring for Customer Communications Associate jobs?

Cities with the most Customer Communications Associate job openings:

What states have the most Customer Communications Associate jobs?

States with the most job openings for Customer Communications Associate jobs include:

Customer Communications Associate jobs near you

Communications Associate

Boston, MA • On-site

Boston Public Health Commission
Public Administration • 1 - 5K employees
Learn more about Boston Public Health Commissionexternal

Full-time

Posted 6 days ago

Job description

The Communications Office guides and works closely with BPHC program staff to develop all forms of media and communications deliverables including press releases, messaging, public health campaigns, digital and social media, print materials, audio, video, and more. The Communications Office also develops communication strategy, handles all press requests, and collaborates with other city departments and the Mayor's Office to amplify public health messages, priorities, and policies.
ROLE:
The Communications Associate helps advance BPHC's goals by supporting all aspects of the Communications Office. This includes working closely with BPHC programs and partners to develop communication campaigns; promote public health messages and programs; and create press releases, prep documents and talking points, graphics, and other materials. The Communications Associate strategically advances public health goals by developing communications for the public, key stakeholders, and the media. The Communications Associate also helps support the Communications Office, assists in project management, and adheres to editorial calendars.
DUTIES:
  • Create engaging public health-related content that brings BPHC's voice to important conversations and promotes BPHC programs and services across all communications channels.
  • Work closely with BPHC program staff to develop proactive and creative communication campaigns and become an expert in specific initiatives.
  • Draft a wide range of communications materials, including advisories, press releases, talking points, promotional materials, web copy, social media copy, emails and newsletters, and video scripts.
  • Create dynamic, multilingual materials, including flyers and graphics for digital and print.
  • Work closely with communications vendors to support public health campaigns and events and to ensure consistency in branding.
  • Create and manage project timelines and workplans, maintain editorial calendars, and keep projects on deadline.
  • Prepare staff members for interviews, write press releases and talking points, and help manage media requests.
  • Manage communications for events, meetings, and press conferences as needed, including on weekends and evenings.
  • Support crisis and emergency response communications, ensuring delivery of timely, accurate information to the press and public.
  • Support the production of multimedia and digital projects.
  • Help maintain the website to ensure information is up to date.
  • Work to help BPHC advance as an antiracist organization by meeting or exceeding the standards set by the BPHC Anti-Racism Policy.
  • Perform other duties as assigned.

MINIMUM QUALIFICATIONS:
  • Passionate commitment to health equity and racial/social justice issues.
  • Knowledge of or willingness to learn about the role of public health in addressing racism, the social determinants of health, inequities in health outcomes, and strategies to advance racial justice and health equity.
  • Bachelor's degree in a communications, public health, or public policy related field; OR equivalent work experience
  • One (1) to three (3) years of experience working in communications, public relations, journalism, marketing, content creation and management, social media, or other similar positions.
  • Excellent written and verbal communications skills with experience distilling complex policies and data into engaging, understandable content for diverse audiences.
  • Experience writing talking points and preparing speakers for events and interviews
  • Experience writing, creating, and editing graphics and photos on platforms such as Canva and Adobe Creative Suite for public distribution
  • Detail-oriented with strong organizational and planning skills, able to work on multiple projects at the same time with competing priorities
  • Excellent interpersonal and customer service skills and ability to maintain calm and focus in a fast-paced environment.
  • Ability to work flexible hours including some evenings, weekends, and holidays and attend events across the city.
  • Ability to work independently and as part of a team, and to create a welcoming work environment.
  • Proficiency in current and emerging social media channels.
  • Comfortable working under pressure and strict deadlines.

Preferred or Plus:
  • Experience in public health communications.
  • Experience in or familiarity with public health, government, and/or health care sectors.
  • Experience in community outreach to diverse populations.
  • Experience writing press releases and working with press and media relations.
  • Experience developing communication campaigns and creating and managing content for advertising campaigns
  • Knowledge of Boston neighborhoods.
  • Proficiency in a language other than English.

Apply