Customer Communications Associate Jobs (NOW HIRING)

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what's possible.
At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands - Coach and Kate Spade New York - was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We're always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

We are looking for a driven and creative candidate to join our Employee Communications team. This individual will play an integral role in supporting internal communications across Tapestry and our brands - creating strategic, informative, and inspiring content that drives employee engagement and brings our culture to life.
The successful candidate is a curious, action-oriented self-starter who is energized by great storytelling, comfortable working in a fast-paced matrixed environment, and at ease translating data into insight. This role sits at the core of our Communications team - creating and posting content to our company intranet, developing and sending internal newsletters and emails, measuring communication effectiveness, and collaborating with all levels of the organization.

• Channel Operations & Content Creation: Support the daily operations and creation of editorial content and messaging (e.g., video, emails, newsletters, digital signage) that informs, engages and inspires employees.
• Storytelling & Brand Voice: Bring Tapestry's brands and culture to life through compelling stories for employee globally across corporate, stores and fulfillment centers.
• Measurement & Analytics: Manage and maintain metrics, dashboards, and reporting to measure the effectiveness of communications and inform future strategy. Additionally, leverage data and insights to evaluate channel performance and continuously improve engagement.
• Cross-Functional Collaboration: Partner with functional teams on initiatives, change management communications, and campaigns. Additionally, Support the planning and logistics for employee-facing events such as town halls, leadership meetings, and all-company moments.

• 1-2 years of experience in communications, journalism or related field.
• Bachelor's Degree in Communications, English, Journalism, Marketing, or a related field.
• Strong written and verbal communication skills with the ability to tell compelling stories and surface key headlines.
• AI-literate and tech-curious: comfortable experimenting with AI tools (e.g., ChatGPT, Claude, Copilot) to accelerate research, drafting, and design, and eager to explore how emerging technologies can elevate the craft of communications.
• Experience with intranet platforms, collaboration tools such as Microsoft Teams, and Adobe Creative Cloud (Photoshop, InDesign); video editing skills a plus.
• Demonstrated attention to detail, project management instincts, and ability to manage multiple workstreams simultaneously.
• Strong relationship-building skills and the ability to collaborate confidently across functions and levels.
• Sound judgment and discretion when working with sensitive or confidential information.
• A proactive, multi-tasking self-starter with a passion for our brands.

Our Competencies for All Employees
Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Our Competencies for All People Managers
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com

Visit Tapestry, Inc.

Base Pay Range

Here are some of the benefits that we offer: Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance. Please click here for a complete list of U.S Corporate Compensation & Benefits.