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How much do customer communications associate jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for customer communications associate in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What does a communications associate do?

A communications associate is responsible for creating, managing, and distributing messages to internal and external audiences. They often handle tasks such as drafting emails, press releases, social media content, and coordinating communication strategies using tools like email platforms and content management systems. Strong writing, organizational skills, and attention to detail are essential for this role.

How does a Customer Communications Associate typically collaborate with other departments to resolve customer issues?

Customer Communications Associates regularly work with teams such as technical support, sales, and product management to resolve customer inquiries efficiently. When a customer presents a complex issue, Associates act as liaisons, coordinating with subject matter experts to gather accurate information and ensure timely solutions. This cross-functional collaboration not only helps resolve issues quickly but also enhances the overall customer experience by providing informed and cohesive responses.

What are the highest paying comms jobs?

In communications roles, senior positions such as Communications Directors, Public Relations Managers, and Corporate Communications Executives tend to have the highest salaries, often exceeding six figures. These roles typically require extensive experience, strategic skills, and often involve managing teams or complex campaigns.

What is the career path of a communications associate?

A communications associate can advance to roles such as communications specialist, public relations manager, or corporate communications director, often by gaining experience, developing strong writing and interpersonal skills, and pursuing relevant certifications. Progression typically involves increasing responsibility, leadership, and strategic planning within the communications or marketing departments.

What skills do you need to be a communication assistant?

A Customer Communications Associate needs strong verbal and written communication skills, active listening, and the ability to convey information clearly. They should also have proficiency with communication tools like email and customer management software, along with problem-solving skills and a professional demeanor to handle customer interactions effectively.

What does a Customer Communications Associate do?

A Customer Communications Associate is responsible for managing and improving interactions between a company and its customers. They handle customer inquiries, provide information about products or services, and resolve issues through various communication channels such as email, phone, or chat. This role often involves drafting professional responses, gathering customer feedback, and working closely with other departments to ensure customer satisfaction. Strong communication and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a Customer Communications Associate, and why are they important?

To thrive as a Customer Communications Associate, you need strong written and verbal communication skills, attention to detail, and typically a bachelor's degree in communications or a related field. Familiarity with customer relationship management (CRM) systems, email platforms, and helpdesk software is often required. Excellent interpersonal skills, problem-solving abilities, and patience help you deliver a positive customer experience. These skills are crucial for effectively resolving inquiries, building customer trust, and supporting organizational reputation.

What is the difference between Customer Communications Associate vs Customer Service Representative?

AspectCustomer Communications AssociateCustomer Service Representative
Primary RoleFocuses on managing and creating customer communications, including emails, newsletters, and updates.Handles customer inquiries, complaints, and support via phone, email, or chat.
Required SkillsStrong written communication, editing, and content management skills.Excellent verbal communication, problem-solving, and interpersonal skills.
Work EnvironmentOffice-based, often in marketing or communications departments.Call centers, retail, or support centers.
Common CertificationsCommunication, marketing, or related certifications.Customer service or support certifications.

The Customer Communications Associate primarily manages written communication strategies and content, while the Customer Service Representative focuses on direct customer support and issue resolution. Both roles require strong communication skills but differ in their daily tasks and work environments.

What cities are hiring for Customer Communications Associate jobs? Cities with the most Customer Communications Associate job openings:
What are the most commonly searched types of Customer Communications jobs? The most popular types of Customer Communications jobs are:
What states have the most Customer Communications Associate jobs? States with the most job openings for Customer Communications Associate jobs include:
Customer Communications Associate jobs near you

Communications Agent

Limitless East Marketing

Hollywood, FL • On-site

$45K - $50K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Company Description

At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients' unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Job Description

Job Summary

We are looking for an enthusiastic Communications Associate to support outreach initiatives, customer engagement activities, and promotional efforts. This position is ideal for individuals who enjoy interacting with people and contributing to a positive team environment.

Responsibilities

  • Support customer engagement and outreach initiatives.
  • Assist with promotional activities and community events.
  • Build positive relationships with customers and visitors.
  • Gather customer feedback and communicate insights to the team.
  • Maintain organized records of communication activities.
  • Collaborate with team members on outreach projects.
  • Represent the company during promotional initiatives.
  • Support daily communication and engagement activities.
  • Participate in ongoing training and professional development.
Qualifications
  • High school diploma or equivalent required.
  • Strong communication and interpersonal skills.
  • Positive attitude and customer-focused mindset.
  • Excellent organizational and multitasking abilities.
  • Ability to work effectively in a collaborative environment.
  • Strong attention to detail and adaptability.
  • Reliable and professional.
Additional Information
  • Competitive salary ($45,000-$50,000 annually)
  • Career growth opportunities
  • Professional development and ongoing training
  • Collaborative and supportive work environment
  • Paid time off
  • Health, dental, and vision insurance
  • Retirement savings plan
  • Employee assistance program
  • Work-life balance
  • Performance recognition programs

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