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Houston Congregation for Reform Judaism

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How much do customer communications associate jobs pay per hour?

As of May 31, 2026, the average hourly pay for customer communications associate in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Communications Associate, and why are they important?

To thrive as a Customer Communications Associate, you need strong written and verbal communication skills, attention to detail, and typically a bachelor's degree in communications or a related field. Familiarity with customer relationship management (CRM) systems, email platforms, and helpdesk software is often required. Excellent interpersonal skills, problem-solving abilities, and patience help you deliver a positive customer experience. These skills are crucial for effectively resolving inquiries, building customer trust, and supporting organizational reputation.

How does a Customer Communications Associate typically collaborate with other departments to resolve customer issues?

Customer Communications Associates regularly work with teams such as technical support, sales, and product management to resolve customer inquiries efficiently. When a customer presents a complex issue, Associates act as liaisons, coordinating with subject matter experts to gather accurate information and ensure timely solutions. This cross-functional collaboration not only helps resolve issues quickly but also enhances the overall customer experience by providing informed and cohesive responses.

What does a Customer Communications Associate do?

A Customer Communications Associate is responsible for managing and improving interactions between a company and its customers. They handle customer inquiries, provide information about products or services, and resolve issues through various communication channels such as email, phone, or chat. This role often involves drafting professional responses, gathering customer feedback, and working closely with other departments to ensure customer satisfaction. Strong communication and problem-solving skills are essential for success in this position.

What is the difference between Customer Communications Associate vs Customer Service Representative?

AspectCustomer Communications AssociateCustomer Service Representative
Primary RoleFocuses on managing and creating customer communications, including emails, newsletters, and updates.Handles customer inquiries, complaints, and support via phone, email, or chat.
Required SkillsStrong written communication, editing, and content management skills.Excellent verbal communication, problem-solving, and interpersonal skills.
Work EnvironmentOffice-based, often in marketing or communications departments.Call centers, retail, or support centers.
Common CertificationsCommunication, marketing, or related certifications.Customer service or support certifications.

The Customer Communications Associate primarily manages written communication strategies and content, while the Customer Service Representative focuses on direct customer support and issue resolution. Both roles require strong communication skills but differ in their daily tasks and work environments.

What cities are hiring for Customer Communications Associate jobs? Cities with the most Customer Communications Associate job openings:
What are the most commonly searched types of Customer Communications jobs? The most popular types of Customer Communications jobs are:
What states have the most Customer Communications Associate jobs? States with the most job openings for Customer Communications Associate jobs include:
Customer Communications Associate jobs near you

Marketing and Communications Associate

Abraham Joshua Heschel Day School

Northridge, CA

$25 - $29/hr

Full-time

Posted 4 days ago

Job description

Marketing and Communications Associate

Abraham Joshua Heschel Day School | Full-time, Hourly | Reports to Marketing and Communications Manager

About the Role

Abraham Joshua Heschel Day School is seeking a dynamic professional (1-2 years of experience) to join our marketing and communications team. This role supports the department’s initiatives to shape our public image and engage all stakeholders. Since its establishment in 1972, Heschel has cultivated a profound educational environment, fostered a strong sense of community, and upheld the enduring values of the Jewish people.

What You'll Do

Communications & Content Creation (80%)

Collaborate with the Marketing and Communications Manager to:

● Produce internal and external communications including email, social media posts, website content, and print/digital marketing materials

● Capture, edit, and produce photo and video content that brings the school's story to life

● Create visual assets for print and digital platforms

● Design and build complex forms in Jotform (e.g. registration, payment, survey, etc.)

Office Support (20%)

● Be a welcoming, customer service-oriented presence in the main office

● Provide periodic reception coverage and administrative support including answering phones and greeting visitors in the main office and IT office

● Assist with setting up and cleaning up food, drink, and supplies for school events

● Maintain confidentiality when handling personnel, school, student, and community matters

What You Bring

Experience

● At least one year of demonstrated experience (school or nonprofit setting preferred)

● Bachelor's degree in marketing, communications, graphic design, creative writing, or a related field

● Knowledge of Jewish culture and community with ability to authentically integrate a Jewish voice into all communications

Skills

● Excellent written communication skills with strong attention to detail and the ability to adapt to different audiences

● Stellar organizational skills to manage multiple projects simultaneously

● Collaborative team player

● Tech savvy with the ability to learn new technologies, systems, and platforms quickly

● Working knowledge of email marketing systems

● Understanding of social media applications, including current trends and engagement analytics

● Working knowledge of Adobe Creative Suite preferred (Illustrator, Premiere, InDesign, Photoshop)

Compensation

Salary: $25-29/hour

Benefits: Medical insurance plus access to dental, vision, life, and disability coverage; 403(b) retirement plan; paid time off; flexible spending account

This is an on-campus position requiring five-day-a-week attendance.

Apply

Submit resume and cover letter to resumes@heschel.com