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Customer Communications Associate Jobs (NOW HIRING)

Salvation Army

Call Center Associate

Wilkes Barre, PA · On-site

Responsibilities The Donor & Customer Communications Associate serves as the first point of contact for donors, customers and the public who reach out to our Call Center. They provide professional ...

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How much do customer communications associate jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for customer communications associate in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What does a communications associate do?

A communications associate is responsible for creating, managing, and distributing messages to internal and external audiences to support a company's goals. They often handle tasks such as drafting press releases, managing social media, and coordinating communication campaigns, using tools like email platforms and content management systems. Strong writing, organizational skills, and attention to detail are essential for this role.

How does a Customer Communications Associate typically collaborate with other departments to resolve customer issues?

Customer Communications Associates regularly work with teams such as technical support, sales, and product management to resolve customer inquiries efficiently. When a customer presents a complex issue, Associates act as liaisons, coordinating with subject matter experts to gather accurate information and ensure timely solutions. This cross-functional collaboration not only helps resolve issues quickly but also enhances the overall customer experience by providing informed and cohesive responses.

What is a customer contact comms associate?

A Customer Communications Associate is responsible for managing and responding to customer inquiries through various communication channels such as phone, email, or chat. They often use customer relationship management (CRM) tools and need strong communication and problem-solving skills to ensure customer satisfaction.

What can I do with my Associates degree in communications?

A Customer Communications Associate with an associate's degree in communications can work in roles that involve customer service, client interaction, and communication management. They often utilize skills in verbal and written communication, active listening, and familiarity with communication tools or CRM software to support customer engagement and satisfaction.

What skills do you need to be a communication assistant?

A Customer Communications Associate needs strong verbal and written communication skills, active listening, and the ability to convey information clearly. They should be proficient in using communication tools like email and customer management software, and have good interpersonal skills to interact effectively with clients and team members.

What does a Customer Communications Associate do?

A Customer Communications Associate is responsible for managing and improving interactions between a company and its customers. They handle customer inquiries, provide information about products or services, and resolve issues through various communication channels such as email, phone, or chat. This role often involves drafting professional responses, gathering customer feedback, and working closely with other departments to ensure customer satisfaction. Strong communication and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a Customer Communications Associate, and why are they important?

To thrive as a Customer Communications Associate, you need strong written and verbal communication skills, attention to detail, and typically a bachelor's degree in communications or a related field. Familiarity with customer relationship management (CRM) systems, email platforms, and helpdesk software is often required. Excellent interpersonal skills, problem-solving abilities, and patience help you deliver a positive customer experience. These skills are crucial for effectively resolving inquiries, building customer trust, and supporting organizational reputation.

What is the difference between Customer Communications Associate vs Customer Service Representative?

AspectCustomer Communications AssociateCustomer Service Representative
Primary RoleFocuses on managing and creating customer communications, including emails, newsletters, and updates.Handles customer inquiries, complaints, and support via phone, email, or chat.
Required SkillsStrong written communication, editing, and content management skills.Excellent verbal communication, problem-solving, and interpersonal skills.
Work EnvironmentOffice-based, often in marketing or communications departments.Call centers, retail, or support centers.
Common CertificationsCommunication, marketing, or related certifications.Customer service or support certifications.

The Customer Communications Associate primarily manages written communication strategies and content, while the Customer Service Representative focuses on direct customer support and issue resolution. Both roles require strong communication skills but differ in their daily tasks and work environments.

What cities are hiring for Customer Communications Associate jobs? Cities with the most Customer Communications Associate job openings:
What are the most commonly searched types of Customer Communications jobs? The most popular types of Customer Communications jobs are:
What states have the most Customer Communications Associate jobs? States with the most job openings for Customer Communications Associate jobs include:
Customer Communications Associate jobs near you

Advancement & Communications Associate

The Steppingstone Foundation

Boston, MA • On-site

$60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Job Type
Full-time
Description
Join a mission-driven team supporting and empowering future college graduates!
Who We Are
At Steppingstone, our mission is to prepare students from under-resourced communities to access, navigate and graduate from college.
  • In Boston we provide academic, social-emotional, and college readiness - starting in fifth grade and continuing all the way through to college graduation.
  • Nationally, through the National Partnership for Educational Access (NPEA), Steppingstone connects the people, practices, and innovations essential for eliminating barriers to college and career success.

Who You Are
The Advancement & Communications Associate role is a strong fit for an emerging professional who is passionate about educational equity, has an interest in fundraising, communications, and event planning, and is adept with data and administrative support. The ideal candidate will have the skills to excel in a role that blends meticulous database management and financial reconciliation with administrative support, and will thrive on a collaborative team dedicated to driving philanthropic growth and engagement.
Start Date: July 2026
Salary: $60,000
Responsibilities:
Data Management and Administration
  • Manage the database, including gift entry, donor acknowledgments, receipts, and letters of intent
  • Ensure accurate and timely handling and recording of gifts and related documentation, including administering pledge reminder schedule and invoices
  • Use Salesforce to track constituent notes and maintain all mailing and email addresses to remain current
  • Create donor listings for the Annual Giving Report and reconcile with the Chief Financial & Operations Officer
  • Support front-line fundraising efforts with research using WealthEngine
  • Work with the Chief Financial & Operations Officer to reconcile gifts on a quarterly basis and in preparation for the annual audit
  • Additional administrative support as needed

Communications:
  • Use HubSpot to update digital communications assets and help with contact data clean-up
  • Create all mailing lists as needed. Assisting in the preparation and mailing of all Advancement communications
  • Provide support to the Senior Director of Communications with social media, website updates, and printed materials
  • Organize and maintain Advancement and Communications digital storage using Google Drive, HubSpot, and Canva

Event Support:
  • Provide assistance for events, including the Gala, Appreciation Party, fundraising receptions, Alumni Reunion, etc.
  • Support logistics related to professional photography and videography; occasionally take photos of programming and events informally
  • Prepare materials such as slides, handouts, and nametags
  • Coordinate Board meetings logistics
  • Maintain the Advancement calendar

Requirements
Required Knowledge and Skills:
  • Demonstrated commitment to educational equity and college access
  • Experience working with individuals with different backgrounds, perspectives, and experiences
  • Experience as an effective team member in a changing environment; ability to manage multiple projects and priorities
  • Strong relationship-building and group facilitation skills across differing stakeholders; resolves conflicts constructively and respectfully
  • Demonstrated initiative, flexibility, and independent problem-solving capabilities
  • Clear written and verbal communication style; ability to adapt communication style to different audiences
  • Must be familiar with Salesforce; HubSpot also preferred
  • Strong attention to detail and organizational skills
  • Strong customer service orientation
  • Demonstrated proficiency with data and financial information, strong ability to create reports and spreadsheets using a database

Education and Work Experience:
  • Bachelor's degree or equivalent experience required
  • 1-2 years of relevant experience preferred

Physical demands:
  • While performing the duties of this job, the employee is frequently required to work at a desk, communicate information, move about the office, operate office equipment and utilize a computer for extended periods of time.
  • Pursuant to the ADA, Steppingstone will provide reasonable services and accommodation(s) to employees with qualified disabilities in order to perform the essential functions of their employment, except when doing so would be unduly disruptive and/or result in undue hardship to the organization.

Schedule:
This position will be a hybrid role with two days in the office and three days remote, with some flexibility around work hours.
A $500 home office set-up stipend will be provided upon hire, followed by quarterly stipends of $50. Laptops are provided to each employee to enhance the hybrid experience.
Employee Benefits:
  • Generous paid time off (over 8 weeks total, as outlined below)
  • 15 days PTO
  • 2 days Discretionary Time Off
  • 5 wellness days
  • 12.5 holidays
  • 2 weeks paid office closure (the weeks before Labor Day and New Year's Day)
  • $500 Home Office Set-up Stipend; plus $50 quarterly
  • Health, Dental and Vision coverage
  • Life, Short-Term and Long-Term disability insurance
  • Healthcare Reimbursement Account Plan (HRA)
  • Pet Insurance
  • Flexible Schedule
  • Retirement Plan
  • Tuition & Professional Development reimbursement
  • Flexible Spending Accounts - Health and Dependent Care
  • Pre-tax Transportation Plan (Transit & Parking)
  • Employee Assistance Program (EAP)
  • Membership to the National Partnership for Educational Access (NPEA)

Steppingstone Core Values
Mission First - Keep Scholars front and center in all we do.
Lead with Inclusion - Elevate every voice, consider every perspective.
Stronger Together - Team up and trust each other.
Own It - Act with integrity, stay accountable, and be transparent.
Learn. Grow. Innovate. - Embrace change, drive creativity, and never stop learning.
Steppingstone is an equal opportunity employer and will not discriminate against any individual, employee, or application for employment in accordance with law.
A candidate will be found unsuitable for employment with Steppingstone and automatically disqualified if they use threatening language or behavior, either written, verbal, or physical, during any phase of the interview process.
Steppingstone will never require lie detector tests or other assessments designed to gauge the honesty of an applicant's responses in accordance with Massachusetts law.
Salary Description
$60,000

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