Customer Communications Associate Jobs (NOW HIRING)

Join our highly talented Consumer Banking public relations team in an exciting and dynamic work environment.

As an Associate in the External Communications team, you will support a diverse portfolio of external communications initiatives, advancing strategic priorities focused on financial health and integrated campaigns. This role focuses on advancing earned and paid media strategies that promote impact-driven programs and community engagement.

Job Responsibilities:

• Support external communications for Community and Business Development, advancing strategies that highlight the firm's impact in communities and align to business priorities.
• Develop and execute integrated earned and paid media strategies, including sponsorships and partner-driven campaigns, to amplify key programs and community investments.
• Partner closely with Marketing and external partners to develop sponsored content, scripts, talking points, and campaign messaging that align with and advance business objectives.
• Draft and deliver high-quality communications materials, including press releases, executive briefings, and messaging for internal and external audiences.
• Serve as a key coordinator across internal stakeholders and agency partners, ensuring alignment, consistency, and disciplined execution across campaigns.
• Support communications processes tied to external engagement, including speaker preparation, materials development, and readiness for field-based teams.
• Monitor, analyze, and report on media coverage and paid/earned performance, providing insights to inform future strategy and improve outcomes.
• Support proactive and reactive media engagement, including issue management and coordination with corporate communications partners.

Required qualifications, capabilities, and skills:

• Minimum 4+ years of experience in public relations, communications, or journalism, with experience in corporate and/or agency environments.
• Experience supporting integrated communications strategies that include earned and paid media, ideally with exposure to sponsorships or partnership-driven campaigns.
• Strong writing and storytelling skills, with experience developing executive-level materials and messaging.
• Demonstrated ability to work with external partners (e.g., agencies, sponsors, or content partners) to deliver coordinated communications programs.
• Experience supporting media relations and identifying opportunities to elevate brand, reputation, or community impact.
• Ability to manage multiple priorities and stakeholders in a fast-paced, highly matrixed environment.
• Familiarity with media monitoring, reporting, and performance measurement, with the ability to translate results into actionable insights.
• Collaborative mindset and strong partnership skills across marketing, business, and communications teams.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans