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Customer Communications Associate Jobs in California

WISELA

Communications Associate

Los Angeles, CA · On-site

$30 - $34/hr

However, as a member of the Stephen Wise Temple team, the Communications Associate must demonstrate ... Manage audience lists, forms, tags, and CRM segmentation. * Coordinate with departments across the ...

WeBox

Customer Success Associate

San Jose, CA · On-site

Customer Success Associate WeBox is the leading intelligent marketplace delivering personalized ... Support customer communications by helping deliver timely, clear, and professional responses.

WeBox

Customer Success Associate

San Jose, CA

$70K - $90K/yr

Job Summary WeBox is seeking a highpotential, detailoriented Customer Success Associate to support ... Support customer communications by helping deliver timely, clear, and professional responses

WeBox

Customer Success Associate

San Jose, CA · On-site

$70K - $90K/yr

Job Summary WeBox is seeking a highpotential, detailoriented Customer Success Associate to support ... Support customer communications by helping deliver timely, clear, and professional responses

Webox

Customer Success Associate

San Jose, CA · On-site

$70K - $90K/yr

Job Summary WeBox is seeking a high-potential, detail-oriented Customer Success Associate to ... Support customer communications by helping deliver timely, clear, and professional responses

TVC

Client Relations Associate - Entry Level

Livermore, CA · On-site

$44K - $55K/yr

We're hiring Full-Time Entry-Level Client Relations Associates to support customer communications, client engagement, account coordination, and business growth initiatives . This opportunity is ideal ...

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Customer Communications Associate information

What does a Customer Communications Associate do?

A Customer Communications Associate is responsible for managing and improving interactions between a company and its customers. They handle customer inquiries, provide information about products or services, and resolve issues through various communication channels such as email, phone, or chat. This role often involves drafting professional responses, gathering customer feedback, and working closely with other departments to ensure customer satisfaction. Strong communication and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a Customer Communications Associate, and why are they important?

To thrive as a Customer Communications Associate, you need strong written and verbal communication skills, attention to detail, and typically a bachelor's degree in communications or a related field. Familiarity with customer relationship management (CRM) systems, email platforms, and helpdesk software is often required. Excellent interpersonal skills, problem-solving abilities, and patience help you deliver a positive customer experience. These skills are crucial for effectively resolving inquiries, building customer trust, and supporting organizational reputation.

How does a Customer Communications Associate typically collaborate with other departments to resolve customer issues?

Customer Communications Associates regularly work with teams such as technical support, sales, and product management to resolve customer inquiries efficiently. When a customer presents a complex issue, Associates act as liaisons, coordinating with subject matter experts to gather accurate information and ensure timely solutions. This cross-functional collaboration not only helps resolve issues quickly but also enhances the overall customer experience by providing informed and cohesive responses.

What is the difference between Customer Communications Associate vs Customer Service Representative?

AspectCustomer Communications AssociateCustomer Service Representative
Primary RoleFocuses on managing and creating customer communications, including emails, newsletters, and updates.Handles customer inquiries, complaints, and support via phone, email, or chat.
Required SkillsStrong written communication, editing, and content management skills.Excellent verbal communication, problem-solving, and interpersonal skills.
Work EnvironmentOffice-based, often in marketing or communications departments.Call centers, retail, or support centers.
Common CertificationsCommunication, marketing, or related certifications.Customer service or support certifications.

The Customer Communications Associate primarily manages written communication strategies and content, while the Customer Service Representative focuses on direct customer support and issue resolution. Both roles require strong communication skills but differ in their daily tasks and work environments.

What is the career path of a customer communications associate?

A customer communications associate can advance to roles such as customer service supervisor, account manager, or communications specialist by gaining experience, developing communication skills, and often obtaining relevant certifications. Progression typically involves increasing responsibilities in client interaction, strategy development, and team leadership within customer service or communications departments.

What are the most commonly searched types of Customer Communications jobs in California?

The most popular types of Customer Communications jobs in California are:

What cities in California are hiring for Customer Communications Associate jobs?

Cities in California with the most Customer Communications Associate job openings:

Customer Communications Associate jobs near you

Communications Associate

The Stephen S. Wise Temple

Los Angeles, CA • On-site

$30 - $34/hr

Full-time

Posted 17 days ago

Job description

At Stephen Wise Temple, communications is about more than promoting programs or sending emails. It’s how we welcome people into Jewish life, tell the story of our community, and help people find the experiences and relationships that make Stephen Wise feel like home. And we are looking for someone to help make that happen!

This position does not require the successful candidate to be Jewish. However, as a member of the Stephen Wise Temple team, the Communications Associate must demonstrate professionalism, respect for Jewish values and traditions, and a commitment to the mission and values of our community. The successful candidate should be comfortable communicating about Jewish life, holidays, traditions, and community experiences with thoughtfulness, accuracy, respect, and a willingness to learn.

If you’re highly organized, enjoy turning ideas into polished communications, and get satisfaction from keeping projects moving and details on track, we’d love to meet you.

About the Role

Working closely with the Chief Engagement Officer, the Communications Associate helps bring Stephen Wise to life across email, web, social media, and print.

You’ll build communications, coordinate projects and deadlines, maintain digital content, and make sure great ideas actually get out the door. You’ll also help us find smarter, more efficient ways to work—including thoughtful use of AI and emerging technology.

What You’ll Do
  • Build, test, schedule, and send email campaigns in ShulCloud.
  • Maintain accurate, engaging website content.
  • Coordinate and publish social media content.
  • Help execute major Temple initiatives across email, web, social, and print.
  • Manage communications timelines, project queues, approvals, and deadlines.
  • Write, edit, proofread, and quality-check communications before publication.
  • Manage audience lists, forms, tags, and CRM segmentation.
  • Coordinate with departments across the Temple to keep projects moving.
  • Improve workflows, templates, and systems that make collaboration easier.
  • Use AI and emerging tools to streamline work and strengthen communications.
We’re Probably a Great Fit If You…
  • Have 2–5 years of experience in communications, marketing, project coordination, or a related field.
  • Are an excellent writer, editor, and proofreader.
  • Are highly organized and comfortable managing multiple priorities.
  • Have strong attention to detail, judgment, and follow-through.
  • Enjoy collaborating, solving problems, and thinking a step ahead.
  • Are comfortable learning new technology and digital platforms.
  • Have familiarity with Jewish communal life—or genuine enthusiasm for learning.

Experience in nonprofit, educational, publishing, or other mission-driven organizations is a plus. A bachelor’s degree or equivalent professional experience is preferred.

Tools You May Use

Google Workspace, ShulCloud or similar CRM/email platforms, Monday.com, website content management systems, Meta Business Suite, Canva and/or Adobe Creative Suite, and AI tools such as ChatGPT, Claude, or Gemini.

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