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Sonic Customer Service Jobs (NOW HIRING)

Sonic Drive-In

Sonic Carhop

Zachary, LA

$8.50/hr

Being empowered to resolve customer concerns, guaranteeing every guest leaves satisfied ... Friendly and smiling faces that enjoy providing courteous service to our restaurant guests! * A ...

Sonic

Sonic Assistant Manager

Richmond, VA · On-site

$14 - $16/hr

SONIC employees and those who wish they were SONIC employees. This elite group gets to work with ... customer service mentality and ensures all employees are focused on serving the customer at all ...

Sonic Drive-In

Sonic Assistant Manager

Richmond, VA · On-site

$14 - $16/hr

SONIC employees and those who wish they were SONIC employees. This elite group gets to work with ... customer service mentality and ensures all employees are focused on serving the customer at all ...

Sonic

Assistant Manager Sonic Drive-In

Tucson, AZ

Do you love creating delicious experiences for customers and leading a dynamic team? If so, we have the perfect job for you! Sonic Drive-In is a brand known for its great service and even better ...

Sonic Drive-In

Sonic Assistant Manager

Kerens, TX · On-site

$18/hr

... at SONIC Drive-In. In this role, you'll work alongside the General Manager to lead the team ... Promote a strong customer service culture * Handle guest concerns promptly and professionally What ...

Sonic

Sonic Shift Manager

Alcoa, TN

Are you a natural leader with a passion for delivering exceptional customer service? If so, we want you to join us as a Shift Manager at Sonic Drive-In, proudly franchised by KBP Brands. As a Shift ...

Sonic

Sonic Shift Manager

Rogersville, TN

Are you a natural leader with a passion for delivering exceptional customer service? If so, we want you to join us as a Shift Manager at Sonic Drive-In, proudly franchised by KBP Brands. As a Shift ...

New

Sonic Drive-In

Sonic Assistant Manager

Dallas, TX

$13 - $18/hr

... at SONIC Drive-In. In this role, you'll work alongside the General Manager to lead the team ... Promote a strong customer service culture * Handle guest concerns promptly and professionally What ...

Sonic Drive-In

Sonic Assistant Manager

Waxahachie, TX · On-site

$13 - $18/hr

... at SONIC Drive-In. In this role, you'll work alongside the General Manager to lead the team ... Promote a strong customer service culture * Handle guest concerns promptly and professionally What ...

Sonic

Sonic Crew Member

West Berlin, NJ · On-site

$15.50/hr

This position performs basic operational duties to provide quality products and service to guests ... Report customer or employee complaints/issues to MOD * Move and stock food product weighing up to ...

Sonic Drive-In

Sonic Assistant Manager

Teague, TX · On-site

$13 - $18/hr

... at SONIC Drive-In. In this role, you'll work alongside the General Manager to lead the team ... Promote a strong customer service culture * Handle guest concerns promptly and professionally What ...

Sonic Drive-In

Sonic Assistant Manager

Itasca, TX · On-site

$13 - $18/hr

... at SONIC Drive-In. In this role, you'll work alongside the General Manager to lead the team ... Promote a strong customer service culture * Handle guest concerns promptly and professionally What ...

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Sonic Customer Service information

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How much do sonic customer service jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for sonic customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What can I expect in terms of daily interactions and teamwork as a Sonic Customer Service representative?

As a Sonic Customer Service representative, you will interact directly with customers both in-person at the drive-in and occasionally over the phone. Your day-to-day responsibilities include taking orders, delivering food, addressing questions, and ensuring customer satisfaction. Teamwork is essential, as you’ll coordinate closely with kitchen staff and other crew members to maintain efficient service, especially during busy hours. The environment is fast-paced and energetic, so strong communication and adaptability are key for success.

What is the difference between Sonic Customer Service vs Sonic Call Center Representative?

AspectSonic Customer ServiceSonic Call Center Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentIn-store or on-site customer interactionsCall center environment, handling inbound/outbound calls
Employer & Industry UsageSonic Drive-In, retail food industrySonic Drive-In, retail food industry
Common Search & ComparisonCustomer service roles at SonicCall center roles at Sonic

Both Sonic Customer Service and Sonic Call Center Representative roles involve assisting customers, but the main difference lies in the work environment. Sonic Customer Service typically involves face-to-face interactions at store locations, while Sonic Call Center Representatives handle customer inquiries via phone in a call center setting. Both roles require similar credentials and are integral to Sonic's customer support team.

What are the key skills and qualifications needed to thrive as a Sonic Customer Service representative, and why are they important?

To thrive as a Sonic Customer Service representative, you need strong customer service skills, basic math abilities, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, cash handling, and food safety procedures is typically required. Standout soft skills include friendliness, teamwork, patience, and effective communication. These skills ensure positive guest experiences, efficient service, and a smooth workflow in a fast-paced restaurant environment.

What are Sonic Customer Service jobs?

Sonic Customer Service jobs involve assisting customers at Sonic Drive-In restaurants with their orders, addressing questions or concerns, and ensuring a positive dining experience. Employees in these roles typically take orders, handle payments, deliver food to cars, and resolve any issues that arise. Excellent communication skills, a friendly attitude, and the ability to work in a fast-paced environment are important for success in this position. Sonic Customer Service staff play a key role in maintaining customer satisfaction and representing the brand.
More about Sonic Customer Service jobs
What job categories do people searching Sonic Customer Service jobs look for? The top searched job categories for Sonic Customer Service jobs are:
Sonic Customer Service jobs near you
Infographic showing various Sonic Customer Service job openings in the United States as of June 2026, with employment types broken down into 77% Full Time, 15% Part Time, and 8% Temporary. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Relations Coordinator - SONIC

Customer Relations Coordinator - SONIC

Inspire Brands

Champaign, IL

$16.75 - $25.13/hr

Full-time

Posted yesterday

Inspire Brands rating

5.8

Company rating: 5.8 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

29th of 103 rated fast food restaurants

Job description

SONIC, America's Drive-In, is part of the Inspire Brands family of restaurants. Inspire is a multi-brand restaurant company whose portfolio includes more than 8,300 Arby's, Buffalo Wild Wings, and SONIC locations worldwide.
Inspire isa place where we surround ourselves with people who value to better the products we love by rolling up our sleeves for work that fuels us.

SHIFT:
Tuesday-Saturday 7:30am-4:30pm including 4 in office days a week.

RESPONSIBILITIES

  • Answering Sonic customer contacts, resolving issues that may have a technical aspect to it. Primary channels are phone calls and emails.
  • Improve customer satisfaction by actively listening, acknowledging, accurately categorizing customer contact reasons/experiences and responding accordingly.
  • Provide accurate responses by actively participating in daily departmental communications, maintaining awareness of existing products as well as new products and promotional initiatives
  • Ability to multitask using multiple databases to accurately research and respond to inquiries
  • Ability to quickly recognize escalating trends and problem solve potential root causes
  • Ensure data/report integrity by continuously understanding use of tools and the business needs for information
  • Identify, communicate, and escalate in a timely manner contact trends to appropriate business units to ensure proactive response/resolution


QUALIFICATIONS

  • 4-year Degree Preferred
  • Previous customer service experience
  • Demonstrated ability to troubleshoot and problem solve
  • Ability to listen, talk, and type simultaneously
  • Sonic or QSR Restaurant experience preferred

Pay: $16.75 - $25.13 per hour

The base hourly pay range above represents the low and high end of the pay range for this position. Actual placement within this range will vary based on various factors including but not limited to experience, education, training, and location. Hourly rates may vary based on state/local minimum wage requirements. Hourly team members will be eligible for overtime in accordance with applicable law and Inspire Brands policy.


Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, and SONIC restaurants worldwide.
We're made up of some of the world's most iconic restaurant brands, but we're much more than just a restaurant company. We're a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple-it's an experience. At Inspire, that's our purpose: to ignite and nourish flavorful experiences.

What Inspire Brands employees say

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About Inspire Brands

Sourced by ZipRecruiter

Inspire Brands Inc., located in Atlanta, GA, United States, operates in the foodservice industry as a multi-brand restaurant company, making it among the biggest restaurant companies globally. Their portfolio includes well-known restaurant brands such as Arby's, Buffalo Wild Wings, Sonic, and Jimmy John's, reflecting their commitment to innovation and quality. Founded in 2018 as a result of a consolidation of various restaurant brands under one corporate umbrella, Inspire Brands was formed with a vision to invigorate excellent brands and supercharge their long-term growth.

Industry

Food services and drinking places

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

Year founded

2018

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