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Customer Communications Jobs (NOW HIRING)

Ryder System, Inc.

customer service coordinator II

Orlando, FL · On-site

$16.50 - $21.50/hr

Execute customer communication protocol as it pertains to PM scheduling and follow up, breakdowns and vehicle status updates Work Flow Management: enhance branch productivity through effective work ...

SBT Global

Customer Experience Specialist

La Palma, CA

$18.50 - $23.25/hr

Responsibilities include managing all inbound customer communications across phone, email, and digital channels with accuracy, care, and brand-appropriate tone; processing orders, returns, credits ...

Alphabe Insight Inc

Customer Support Specialist

Tampa, FL

$57K - $61K/yr

We combine creativity with strategic insight to help our partners communicate with clarity, purpose ... We are seeking a dedicated Customer Support Specialist to join our dynamic team in Tampa, FL. This ...

SBT Global, Inc.

Customer Experience Specialist

La Palma, CA · On-site

$18.50 - $23.25/hr

Manage all inbound customer communications across phone, email, and digital channels with accuracy, care, and brand-appropriate tone * Process orders, returns, credits, and account inquiries ...

DMC Atlanta

Be Seen First

Customer Communication Expert - Entry Level Sales

Sandy Springs, GA · On-site

$800 - $1K/wk

Customer Communication Expert - Entry Level Sales - Paid Training! We are looking for engaging individuals to join our sales and customer experience team. Unlimited growth opportunities are available.

EyeQ Monitoring

Customer Success Manager

Atlanta, GA · On-site

Drive proactive customer communications and business reviews, including regular touchpoints, QBRs/EBRs, and proactive updates on risks or key service events * Manage ongoing site protection design ...

EyeQ Monitoring

Customer Success Manager

Atlanta, GA · Remote

Drive proactive customer communications and business reviews, including regular touchpoints, QBRs/EBRs, and proactive updates on risks or key service events * Manage ongoing site protection design ...

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Customer Communications information

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$28.5K

$53.6K

$75.5K

How much do customer communications jobs pay per year?

As of May 30, 2026, the average yearly pay for customer communications in the United States is $53,615.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $61,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Communications professional, and why are they important?

To thrive as a Customer Communications professional, you need strong written and verbal communication skills, problem-solving abilities, and often a background in marketing, communications, or a related field. Familiarity with customer relationship management (CRM) systems, email marketing platforms, and analytics tools is typically required. Outstanding interpersonal skills, empathy, and the ability to remain calm under pressure help someone excel in this role. These skills are crucial for building trust, delivering clear messaging, and ensuring positive customer experiences that support business goals.

How does a Customer Communications professional typically collaborate with other departments to improve the customer experience?

Customer Communications professionals regularly work alongside teams such as Customer Support, Marketing, Product Development, and Sales to ensure that messaging is consistent and customer feedback is addressed. They often participate in cross-functional meetings to relay customer insights, coordinate campaigns, and develop responses to common inquiries. This collaboration helps create unified communications strategies, resolve customer issues efficiently, and inform product or service improvements based on direct customer interactions.

What is customer communications?

Customer communications refers to the methods and strategies businesses use to interact with their customers. This includes responding to inquiries, providing support, sharing updates, and gathering feedback through channels like email, phone, chat, and social media. Effective customer communications help build trust, improve satisfaction, and resolve issues quickly. Professionals in this field play a key role in shaping the customer experience and representing the company's brand voice.

What is the difference between Customer Communications vs Customer Service Representative?

AspectCustomer CommunicationsCustomer Service Representative
Primary RoleManage and develop communication strategies with customers, including emails, newsletters, and social mediaHandle direct customer inquiries, complaints, and support via phone, chat, or in person
Skills & CertificationsStrong communication, writing, and marketing skills; often requires certifications in communication or marketingExcellent interpersonal skills; often requires customer service or support certifications
Work EnvironmentOffice-based, marketing, or communications departmentsCall centers, retail, or office settings

Customer Communications focuses on creating and managing communication channels to engage customers proactively, while Customer Service Representatives respond to customer needs and resolve issues reactively. Both roles require strong communication skills but serve different functions within the customer experience process.

More about Customer Communications jobs
What cities are hiring for Customer Communications jobs? Cities with the most Customer Communications job openings:
What are the most commonly searched types of Customer Communications jobs? The most popular types of Customer Communications jobs are:
What states have the most Customer Communications jobs? States with the most job openings for Customer Communications jobs include:
What job categories do people searching Customer Communications jobs look for? The top searched job categories for Customer Communications jobs are:
Customer Communications jobs near you
Infographic showing various Customer Communications job openings in the United States as of May 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $53,615 per year, or $25.8 per hour.
customer service coordinator II

customer service coordinator II

Ryder System, Inc.

Orlando, FL • On-site

$16.50 - $21.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Ryder rating

7.1

Company rating: 7.1 out of 10

Based on 491 frontline employees who took The Breakroom Quiz

186th of 336 rated logistics

Job description

Job Seekers can review the Job Applicant Privacy Policy by clicking here.
Job Description:
YOUR JOB SEARCH ENDS HERE.
Looking for individuals with administrative and customer service experience.
Location- Orlando, FL
Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax advantaged 401(k) retirement savings plan.
YOUR JOB SEARCH ENDS HERE.
Check out these videos!
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Ryder's most recently been named a "Top Company for Women to Work for in Transportation" by Women in Trucking, one of Fortune Magazine's "World's Most Admired Companies," one of "America's Most Responsible Companies" by Newsweek.
Summary
The Customer Service Coordinator II will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow up, and maintenance file management. Assist with cost savings and customer retention across area.
Essential Functions
  • Customer Service: improve the quality and consistency of customer communications and meet customer's expectations.
  • Perform customer relationship activities to include customer interface, issue resolution, and customer satisfaction.
  • Execute customer communication protocol as it pertains to PM scheduling and follow up, breakdowns and vehicle status updates Work Flow Management: enhance branch productivity through effective work scheduling and planning.
  • Create repair order tasks and update work planning sheet.
  • Review maintenance reports to identify and schedule preventative maintenance, repair campaigns, and vehicles requiring follow-up.
  • Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements.
  • Coordinate outside repair with vendors and customers Parts Management: contribute to cost containment through effective inventory planning and warranty.
  • Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice, and coordinating parts pick-up and delivery.
  • Make recommendations on min-max levels to the inventory planning team.
  • Manage parts obsolescence.
  • Ship warranty and return parts.
  • Organize and ensure cleanliness in the parts room Administrative.
  • Effectively handle all incoming shop calls.
  • Clerical duties within the shop operations which include vehicle maintenance files.
  • Process all Accounts Payable.
  • Create repair orders for technicians.

Additional Responsibilities
  • Performs other duties as assigned.
  • Acute attention to detail.
  • Ability to communicate effectively, both verbally and in writing.
  • Effective phone skills.
  • Strong organizational, prioritizing, and multitasking skills
  • Proven ability to make good decisions in a fast-moving environment.

Skills and Abilities
  • Strong computer skills to include spreadsheet and word processing software packages required.
  • Experience using Microsoft word and excel intermediate preferred.

Qualifications
  • H.S. diploma/GED, required
  • Three (3) years or more customer service with issues resolution experience required.

#LI-RF #INDexempt #FB
Job Category
Operations and Support
Compensation Information:
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type:
Hourly
Minimum Pay Range:
25.00
Maximum Pay Range:
25.00
Benefits Information:
For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Important Note:
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.
Current Employees:
If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.
Job Seekers can review the Job Applicant Privacy Policy by clicking here.

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