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Customer Communications Jobs (NOW HIRING)

GritR Sports

Customer Service

North Richland Hills, TX · On-site

$18/hr

Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues. * Track interactions in CRM - Record customers interactions in internal ...

Halma plc

Customer Service Associate

Pittsburgh, PA · On-site

$13.50 - $18.75/hr

The role manages a high volume of daily order entry and customer communications (phone and email) while ensuring accurate data entry, timely follow-up, and effective coordination with Sales ...

THE WADE COMPANIES

Customer Service Rep

Columbus, GA

$10 - $12/hr

Receive customer communications * Determine customer needs * Accurately record customer issue * Verify account information QUALIFICATIONS/ REQUIREMENTS * * * Capacity for high call volume * Patience ...

SchureMed

Customer Service Representative

Abington, MA

$17 - $23/hr

We're hiring a Customer Service Representative to own order flow, customer communications, and cross-team coordination. Responsibilities * Manage accounts and orders to meet customer needs and ...

Citi Staff

Be Seen First

Customer Service Representative

Oakland, CA · On-site

$20 - $22/hr

Managing inbound and outbound customer communications (email and phone) Appointment scheduling and follow-ups Data entry and system updates Coordinating with warehouse and transportation teams ...

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$28.5K

$53.6K

$75.5K

How much do customer communications jobs pay per year?

As of Jun 23, 2026, the average yearly pay for customer communications in the United States is $53,615.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $61,000.00 per year, depending on experience, location, and employer.

Are PR jobs well paid?

Public relations jobs, including roles in customer communications, can offer competitive salaries that vary based on experience, location, and company size. Entry-level positions typically pay less, while experienced professionals with strong media relations and strategic skills tend to earn higher wages. Certifications and a proven track record can also influence earning potential.

What is customer communication in a job?

Customer communication in a job involves interacting with clients or customers to provide information, address inquiries, resolve issues, and ensure a positive experience. It requires strong verbal and written skills, active listening, and the ability to use communication tools such as email, phone, or chat platforms.

What is the difference between Customer Communications vs Customer Service Representative?

AspectCustomer CommunicationsCustomer Service Representative
Primary RoleManage and develop communication strategies with customers, including emails, newsletters, and social mediaHandle direct customer inquiries, complaints, and support via phone, chat, or in person
Skills & CertificationsStrong communication, writing, and marketing skills; often requires certifications in communication or marketingExcellent interpersonal skills; often requires customer service or support certifications
Work EnvironmentOffice-based, marketing, or communications departmentsCall centers, retail, or office settings

Customer Communications focuses on creating and managing communication channels to engage customers proactively, while Customer Service Representatives respond to customer needs and resolve issues reactively. Both roles require strong communication skills but serve different functions within the customer experience process.

What kind of jobs in media bring in $150,000 a year?

High-paying media jobs that can reach $150,000 annually include senior roles such as media directors, producers, and digital marketing managers, often requiring extensive experience, leadership skills, and proficiency with industry tools. Executive positions like media executives or content strategists in large organizations also typically offer salaries in this range.

What jobs pay 2000 a day?

High-paying jobs that can reach $2,000 a day often include roles such as specialized consultants, senior executives, or certain freelance professionals like surgeons, legal experts, or financial advisors. These positions typically require advanced skills, extensive experience, and often involve high levels of responsibility or expertise. Income levels vary based on industry, location, and individual performance.

How does a Customer Communications professional typically collaborate with other departments to improve the customer experience?

Customer Communications professionals regularly work alongside teams such as Customer Support, Marketing, Product Development, and Sales to ensure that messaging is consistent and customer feedback is addressed. They often participate in cross-functional meetings to relay customer insights, coordinate campaigns, and develop responses to common inquiries. This collaboration helps create unified communications strategies, resolve customer issues efficiently, and inform product or service improvements based on direct customer interactions.

What are the key skills and qualifications needed to thrive as a Customer Communications professional, and why are they important?

To thrive as a Customer Communications professional, you need strong written and verbal communication skills, problem-solving abilities, and often a background in marketing, communications, or a related field. Familiarity with customer relationship management (CRM) systems, email marketing platforms, and analytics tools is typically required. Outstanding interpersonal skills, empathy, and the ability to remain calm under pressure help someone excel in this role. These skills are crucial for building trust, delivering clear messaging, and ensuring positive customer experiences that support business goals.

What is customer communications?

Customer communications refers to the methods and strategies businesses use to interact with their customers. This includes responding to inquiries, providing support, sharing updates, and gathering feedback through channels like email, phone, chat, and social media. Effective customer communications help build trust, improve satisfaction, and resolve issues quickly. Professionals in this field play a key role in shaping the customer experience and representing the company's brand voice.
More about Customer Communications jobs
What cities are hiring for Customer Communications jobs? Cities with the most Customer Communications job openings:
What are the most commonly searched types of Customer Communications jobs? The most popular types of Customer Communications jobs are:
What states have the most Customer Communications jobs? States with the most job openings for Customer Communications jobs include:
What job categories do people searching Customer Communications jobs look for? The top searched job categories for Customer Communications jobs are:
Customer Communications jobs near you
Infographic showing various Customer Communications job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 34% Full Time, 58% Part Time, and 7% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $53,615 per year, or $25.8 per hour.
Communications Specialist - Pine Belt Area

Communications Specialist - Pine Belt Area

Southern Company

Hattiesburg, MS • On-site

$44K - $59K/yr

Full-time

Medical, Retirement

Posted 20 days ago

Southern Company rating

8.4

Company rating: 8.4 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

Job description

Job Summary 

The Customer Communications Specialist is responsible for shaping how we connect with customers and employees through clear, compelling storytelling within an assigned geographic service area. This role will deliver meaningful, high-impact communications to share Mississippi Power's story through exceptional writing skills and strong project management discipline.

As part of the Corporate Communications team, this position will play a critical part in translating business priorities into engaging narratives that build trust, strengthen our brand and drive positive customer sentiment. The work will involve partnering across the organization to develop and execute integrated communications that highlight system improvements, operational excellence and our commitment to the communities we serve across the designated geography.

Job Qualifications

Education:

  • Undergraduate degree in public relations, marketing, communications or related field is preferred 

Experience:

  • At least 3 years of experience in corporate communications, public affairs, advertising, integrated communications, journalism or a related field

Required experience:

  • Exceptional writing and editing skills, with the ability to adapt tone and style for different audiences and channels 
  • Demonstrated experience in project management and cross-functional collaboration 
  • Ability to quickly synthesize information and produce high-quality content under tight deadlines 
  • Strong organizational skills, attention to detail and a commitment to delivering high-impact work

Preferred experience:

  • Regulated, public utility industry business experience
  • Supporting or participating in crisis or high-pressure communications environments 
  • Community relationships in the assigned geography
  • A portfolio of professional writing samples with a brief context of audience, objective and impact

Major Job Responsibilities 

  • Develop and execute integrated communication strategies and processes that support infrastructure projects, community initiatives and key business priorities 
  • Create and deliver clear, audience-focused content across multiple channels, including digital, print, email, web, and customer outreach materials 
  • Partner closely with project managers and cross-functional teams to translate complex project information into concise, customer-friendly communications 
  • Build strong relationships with internal stakeholders, including Power Delivery, Real Estate, and Engineering, to align messaging and ensure accuracy 
  • Lead and support customer engagement efforts, including public meetings and targeted outreach initiatives 
  • Manage communications workflows, including content development, review, approval, and stakeholder coordination 
  • Prepare and deliver presentations and updates tailored to internal and external audiences 
  • Monitor and report on customer sentiment and feedback, using insights to refine communication strategies and improve outcomes 
  • Serve as a point of escalation for customer inquiries, ensuring timely, thoughtful resolution 
  • Lead recurring project update meetings with internal partners to track progress and maintain alignment 
  • Support storm and emergency communications, including activation in the Storm Center and availability for off-hours response as needed 
  • Contribute to broader Corporate Communications initiatives, campaigns and events
Mississippi Power, a subsidiary of Southern Company, provides clean, safe, reliable, and affordable energy to more than 192,000 customers and communities in 23 southeast Mississippi counties. For over 100 years, Mississippi Power is a leader in customer service, workforce development and education, environmental stewardship, and employee volunteerism. The company is an industry leader when it comes to working safely, providing around-the-clock reliable service and its expert storm response. Mississippi Power has been at the forefront of innovation in the state through strategic partnerships in electric transportation and solar energy. The company has worked with the Coast Transit Authority to put the state's first electric public transportation bus in operation and with Forrest County Agriculture High School on the state's first electric school bus. It also partnered with the Hattiesburg Zoo on a new electric train and worked with the country's largest Domino's franchise to electrify its delivery fleet. Also, a leader in renewable energy, Mississippi Power partnered with the Naval Construction Battalion Center to install the first microgrid at a Navy facility. The company was among the first to introduce utility scale solar in the state with nearly 160 MW of renewable energy produced, enough to power 23,000 homes for a year. Mississippi Power's mission is to provide world-class value to our customers and communities every day.

Southern Company (NYSE: SO) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com. 

Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf. Additional and specific details about total compensation and benets will also be provided during the hiring process.


Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Mississippi Power

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