Care Manager
Hockessin, DE · On-site
$19/hr
Compassionate, resident-focused approach with superior customer service skills * Ability to manage ... required for healthcare and senior living roles with direct orindirect resident access.
Care Manager
Hockessin, DE · On-site
$19/hr
Compassionate, resident-focused approach with superior customer service skills * Ability to manage ... required for healthcare and senior living roles with direct orindirect resident access.
Care Manager
Hockessin, DE · On-site
$19/hr
Compassionate, resident-focused approach with superior customer service skills * Ability to manage ... required for healthcare and senior living roles with direct orindirect resident access.
Care Manager
Hockessin, DE · On-site
$19/hr
Compassionate, resident-focused approach with superior customer service skills * Ability to manage ... required for healthcare and senior living roles with direct orindirect resident access.
Compassionate, resident-focused approach with superior customer service skills * Ability to manage ... required for healthcare and senior living roles with direct orindirect resident access.
Compassionate, resident-focused approach with superior customer service skills * Ability to manage ... required for healthcare and senior living roles with direct orindirect resident access.
Compassionate, resident-focused approach with superior customer service skills * Ability to manage ... required for healthcare and senior living roles with direct orindirect resident access.
Compassionate, resident-focused approach with superior customer service skills * Ability to manage ... required for healthcare and senior living roles with direct orindirect resident access.
Care Manager
Hockessin, DE · On-site
$19/hr
Compassionate, resident-focused approach with superior customer service skills * Ability to manage ... required for healthcare and senior living roles with direct orindirect resident access.
Care Manager
Hockessin, DE · On-site
$19/hr
Compassionate, resident-focused approach with superior customer service skills * Ability to manage ... required for healthcare and senior living roles with direct orindirect resident access.
Care Manager
Hockessin, DE · On-site
Compassionate, resident-focused approach with superior customer service skills * Ability to manage ... required for healthcare and senior living roles with direct orindirect resident access.
Quick apply
Care Manager
Hockessin, DE · On-site
Compassionate, resident-focused approach with superior customer service skills * Ability to manage ... required for healthcare and senior living roles with direct orindirect resident access.
Compassionate, resident-focused approach with superior customer service skills * Ability to manage ... required for healthcare and senior living roles with direct orindirect resident access.
Compassionate, resident-focused approach with superior customer service skills * Ability to manage ... required for healthcare and senior living roles with direct orindirect resident access.
Care Manager
Hockessin, DE · On-site
Compassionate, resident-focused approach with superior customer service skills * Ability to manage ... required for healthcare and senior living roles with direct orindirect resident access.
Quick apply
Care Manager
Hockessin, DE · On-site
Compassionate, resident-focused approach with superior customer service skills * Ability to manage ... required for healthcare and senior living roles with direct orindirect resident access.
Compassionate, resident-focused approach with superior customer service skills * Ability to manage ... required for healthcare and senior living roles with direct orindirect resident access.
Compassionate, resident-focused approach with superior customer service skills * Ability to manage ... required for healthcare and senior living roles with direct orindirect resident access.
Compassionate, resident-focused approach with superior customer service skills * Ability to manage ... required for healthcare and senior living roles with direct orindirect resident access.
Compassionate, resident-focused approach with superior customer service skills * Ability to manage ... required for healthcare and senior living roles with direct orindirect resident access.
Care Manager
Hockessin, DE · On-site
Compassionate, resident-focused approach with superior customer service skills * Ability to manage ... required for healthcare and senior living roles with direct orindirect resident access.
Quick apply
Care Manager
Hockessin, DE · On-site
Compassionate, resident-focused approach with superior customer service skills * Ability to manage ... required for healthcare and senior living roles with direct orindirect resident access.
Compassionate, resident-focused approach with superior customer service skills * Ability to manage ... required for healthcare and senior living roles with direct orindirect resident access.
Compassionate, resident-focused approach with superior customer service skills * Ability to manage ... required for healthcare and senior living roles with direct orindirect resident access.
Care Manager
Hockessin, DE · On-site
$19/hr
Compassionate, resident-focused approach with superior customer service skills * Ability to manage ... required for healthcare and senior living roles with direct orindirect resident access.
Care Manager
Hockessin, DE · On-site
$19/hr
Compassionate, resident-focused approach with superior customer service skills * Ability to manage ... required for healthcare and senior living roles with direct orindirect resident access.
Care Manager
Hockessin, DE · On-site
$19/hr
Compassionate, resident-focused approach with superior customer service skills * Ability to manage ... required for healthcare and senior living roles with direct orindirect resident access.
Care Manager
Hockessin, DE · On-site
$19/hr
Compassionate, resident-focused approach with superior customer service skills * Ability to manage ... required for healthcare and senior living roles with direct orindirect resident access.
Care Manager
Hockessin, DE · On-site
$19/hr
Compassionate, resident-focused approach with superior customer service skills * Ability to manage ... required for healthcare and senior living roles with direct orindirect resident access.
Care Manager
Hockessin, DE · On-site
$19/hr
Compassionate, resident-focused approach with superior customer service skills * Ability to manage ... required for healthcare and senior living roles with direct orindirect resident access.
Customer Care Representative
Townsend, DE · On-site
$15.25 - $20.75/hr
Customer Care Representative The Customer Care Representative provides outstanding service to our ... Able to effectively manage call volume and understand proprietary software systems. Works within ...
Customer Care Representative
Townsend, DE · On-site
$15.25 - $20.75/hr
Customer Care Representative The Customer Care Representative provides outstanding service to our ... Able to effectively manage call volume and understand proprietary software systems. Works within ...
Customer Care Representative
$15.25 - $20.75/hr
The Customer Care Representative provides outstanding service to our customers by responding to a ... Able to effectively manage call volume and understand proprietary software systems. Works within ...
Customer Care Representative
$15.25 - $20.75/hr
The Customer Care Representative provides outstanding service to our customers by responding to a ... Able to effectively manage call volume and understand proprietary software systems. Works within ...
Customer Care Representative
Townsend, DE · On-site
$15.25 - $20.75/hr
Position Summary The Customer Care Representative provides outstanding service to our customers by ... Able to effectively manage call volume and understand proprietary software systems. Works within ...
Customer Care Representative
Townsend, DE · On-site
$15.25 - $20.75/hr
Position Summary The Customer Care Representative provides outstanding service to our customers by ... Able to effectively manage call volume and understand proprietary software systems. Works within ...
Customer Care Representative
Townsend, DE · On-site
$15.25 - $20.75/hr
Overview The Customer Care Representative provides outstanding service to our customers by ... Able to effectively manage call volume and understand proprietary software systems. Works within ...
Quick apply
Customer Care Representative
Townsend, DE · On-site
$15.25 - $20.75/hr
Overview The Customer Care Representative provides outstanding service to our customers by ... Able to effectively manage call volume and understand proprietary software systems. Works within ...
Customer Care Specialist
Wilmington, DE · On-site
$17 - $21/hr
Job Summary We are seeking a friendly, organized, and customer-focused Customer Care Specialist to ... Basic computer skills and the ability to learn dealership management software. * Positive attitude ...
Quick apply
Customer Care Specialist
Wilmington, DE · On-site
$17 - $21/hr
Job Summary We are seeking a friendly, organized, and customer-focused Customer Care Specialist to ... Basic computer skills and the ability to learn dealership management software. * Positive attitude ...
Customer Care Manager information
See Delaware salary details
$24.5K - $31.5K
5% of jobs
$31.5K - $38.4K
14% of jobs
$41.1K is the 25th percentile. Wages below this are outliers.
$38.4K - $45.4K
16% of jobs
The median wage is $51.7K / yr.
$45.4K - $52.4K
17% of jobs
$52.4K - $59.3K
12% of jobs
$59.3K - $66.3K
9% of jobs
$67.9K is the 75th percentile. Wages above this are outliers.
$66.3K - $73.2K
11% of jobs
$73.2K - $80.2K
6% of jobs
$80.2K - $87.2K
5% of jobs
$87.2K - $94.1K
2% of jobs
$94.1K - $101.1K
3% of jobs
$24.5K
$58K
$101.1K
How much do customer care manager jobs pay per year?
As of Aug 31, 2026, the average yearly pay for customer care manager in Delaware is $58,048.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,100.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a customer care manager?
To thrive as a Customer Care Manager, you need expertise in customer service, problem-solving, and team leadership, typically supported by experience in customer-facing roles and sometimes a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems, contact center software, and data analytics tools is often required. Outstanding communication, conflict resolution, and emotional intelligence are vital soft skills for managing teams and handling escalated customer issues. These skills and qualities are important to ensure customer satisfaction, efficient team operations, and the effective resolution of complex customer concerns.
What are the most common challenges faced by a customer care manager, and how can they be addressed?
Customer Care Managers often face challenges such as managing high customer expectations, handling escalated complaints, and ensuring consistent service quality across the team. To address these, it’s important to implement clear communication protocols, provide ongoing training for staff, and utilize customer feedback to drive improvements. Building a strong, collaborative team environment also helps in distributing workload effectively and maintaining high morale, which in turn improves customer satisfaction.
What does a customer care manager do?
A customer care manager oversees customer service operations, ensuring customer satisfaction and resolving issues efficiently. They manage support teams, develop service policies, and use tools like CRM software to track interactions, often requiring strong communication and leadership skills. The role typically involves monitoring service quality and implementing improvements to enhance the customer experience.
What are the most commonly searched types of Customer Care jobs in Delaware?
The most popular types of Customer Care jobs in Delaware are:
What are popular job titles related to Customer Care Manager jobs in Delaware?
For Customer Care Manager jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Customer Care Manager jobs in Delaware look for?
The top searched job categories for Customer Care Manager jobs in Delaware are:
What cities in Delaware are hiring for Customer Care Manager jobs?
Cities in Delaware with the most Customer Care Manager job openings:
$19/hr
Full-time, Part-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 13 days ago
Discovery Senior Living rating
5.9
Based on 75 frontline employees who took The Breakroom Quiz
131st of 245 rated social care providers
Job description
About Discovery Management Group
Discovery Management Group leadsone of the nation's most purpose-driven and people-centered senior livingorganizations, managing and enhancing senior living communities across theUnited States. With a focus on operational excellence, lifestyle personalization,and culture-driven leadership, we proudly serve residents and families withmore than 15,000 units nationwide and growing.
As part of one of the largestsenior living families in the U.S., our communities have earned Great Place toWork® certifications from 2022-2027. At Discovery Management Group, purposeguides our work, culture fuels our success, and growth defines our future. Wecontinually aspire and invest in learning and development opportunities thatsupport our team members' professional growth, ensuring every team member hasthe tools to build a meaningful and rewarding career.
Discover You Purpose with us at The Summit
As Caregiver, you'll play an essential role in enriching the lives of seniors, creating meaningful connections, and making a difference every single day.
Your Role:
As the Caregiver, your role includes providing hands-on care and physical and emotional support to each resident while maintaining a safe and comfortable home-like environment.
Position Highlights:
What You'll Do:
Qualifications:
Benefits You'll Enjoy:
DiscoverySenior Living Earned Coveted Great Place to Work Certification for 2025-2026!
Alarge part of what makes Discovery different from other companies in thisindustry is our willingness to embrace change. At Discovery Senior Living, weare constantly challenging how we are doing things to ensure the lifestyle weare offering our residents is absolutely the greatest value proposition in themarketplace. It's just as important to us that the environment and culture forour team members are constantly refreshed. In addition, embracing and evenencouraging change brings a never-ending supply of new energy to our businessand our culture. That energy translates to other far-reaching positive impactson our residents as well as our team members.
Findout what makes working at Discovery unique in the world of senior living. Discover Your Purpose!
Our Culture& Values
Sooften, what brings people together is deeply rooted in who we are and what westand for. And at Discovery Senior Living, we're unified by certain, corevalues, which we call our "Pillars of Excellence." They make up the fabric ofour company, and include TEAMWORK, INTEGRITY, PERFORMANCE, ACCOUNTABILITY,COMPASSION, HARD WORK and CREATIVITY.
Individually, they are ourvirtues, and together, they make up a roadmap which helps us foster innovationand success.
Equal Opportunity Employer
We are proud to be an Equal Opportunity Employer. Wecelebrate diversity and are committed to creating an inclusive environment forall team members. EOE D/V
A Note to Applicants
This job description outlines the general nature and levelof responsibilities for this role and is not an exhaustive list of all duties.Qualified individuals with disabilities, as defined by the ADA, must be able toperform the essential job functions with or without reasonable accommodation,as determined on a case-by-case basis.
Agency Policy
We do not accept unsolicited resumes from staffingagencies. Please refrain from contacting hiring managers directly.
Employment Scam Warning
We only post jobs on our official careers site and acceptapplications through that platform. We do not conduct interviews via text orsocial media or ask for personal or banking information.
RegulatoryCompliance & Background Screening
DiscoverySenior Living complies with all applicable federal, state, and local employmentlaws and regulatory requirements governing hiring practices, backgroundscreening, and workforce eligibility. Employment may be contingent uponsuccessful completion of state-mandated and/or federally required backgroundscreenings, which may include criminal history checks, fingerprint-basedscreening, Level 2 background screening, registry verification, and otherscreenings required for healthcare and senior living roles with direct orindirect resident access.
Certainpositions may be subject to additional requirements under federal programs,including CMS, Medicare, and Medicaid regulations, as well as state-specificlicensing or regulatory agencies. Screening requirements vary by role andjurisdiction, and candidates must meet all applicable standards as a conditionof employment. These measures support regulatory compliance and help maintain asafe, secure environment for residents, families, and team members.
Employmentin Florida is contingent upon completion of a Level 2 background screeningin accordance with Florida AHCA requirements. Applicants will be required tocomplete fingerprinting and background screening through the AHCAClearinghouse. For more information, please visit: https://info.flclearinghouse.com.
If having a direct impact on the lives of others is appealing to you, apply today and join our team!
JOB CODE: 1009329
Discovery Management Group leadsone of the nation's most purpose-driven and people-centered senior livingorganizations, managing and enhancing senior living communities across theUnited States. With a focus on operational excellence, lifestyle personalization,and culture-driven leadership, we proudly serve residents and families withmore than 15,000 units nationwide and growing.
As part of one of the largestsenior living families in the U.S., our communities have earned Great Place toWork® certifications from 2022-2027. At Discovery Management Group, purposeguides our work, culture fuels our success, and growth defines our future. Wecontinually aspire and invest in learning and development opportunities thatsupport our team members' professional growth, ensuring every team member hasthe tools to build a meaningful and rewarding career.
Discover You Purpose with us at The Summit
As Caregiver, you'll play an essential role in enriching the lives of seniors, creating meaningful connections, and making a difference every single day.
Your Role:
As the Caregiver, your role includes providing hands-on care and physical and emotional support to each resident while maintaining a safe and comfortable home-like environment.
Position Highlights:
- Status: Full Time
- Schedule: 7am-3pm includes every other weekend
- Location: 5850 Limestone Road, Hockessin, DE 19707
- Rate of Pay: Starts at $19.00
What You'll Do:
- Responsible for designated group of residents during shift; ensures awareness of whereabouts and conducts frequent checks
- Provide daily personal care support, including bathing, dressing, grooming, toileting, ambulation, transferring, and eating assistance
- Respond to security system and resident call bells promptly
- Help residents maintain independence while promoting dignity, safety, and overall well-being
- Maintain cleanliness and organization of resident rooms and work areas
- Offer companionship, encouragement, and emotional support to residents
- Engage residents in meaningful life skills activities and enrichment programs
- Notify supervisor and/or health care coordinator if a resident has increased care needs
- Other duties as assigned
Qualifications:
- Certified Nurse's Aid (CNA) certification preferred
- High School diploma or GED required
- Must be 18 years of age or older
- Prior experience working with seniors preferred
- Strong communication skills with residents, team members, and leadership
- Compassionate, resident-focused approach with superior customer service skills
- Ability to manage multiple priorities effectively
- Sound judgment, problem-solving, and decision-making abilities
Benefits You'll Enjoy:
- Competitive wages
- Early access to earned wages before payday!
- Flexible scheduling options with full-time and part-time hours
- Paid time off and Holidays (full-time)
- Comprehensive benefit package including health, dental, vision, life and disability insurances (full-time)
- 401(K) with employer match
- Paid training
- Opportunities for growth and advancement
- Company provided uniforms
- Employee Assistance Program
DiscoverySenior Living Earned Coveted Great Place to Work Certification for 2025-2026!
Alarge part of what makes Discovery different from other companies in thisindustry is our willingness to embrace change. At Discovery Senior Living, weare constantly challenging how we are doing things to ensure the lifestyle weare offering our residents is absolutely the greatest value proposition in themarketplace. It's just as important to us that the environment and culture forour team members are constantly refreshed. In addition, embracing and evenencouraging change brings a never-ending supply of new energy to our businessand our culture. That energy translates to other far-reaching positive impactson our residents as well as our team members.
Findout what makes working at Discovery unique in the world of senior living. Discover Your Purpose!
Our Culture& Values
Sooften, what brings people together is deeply rooted in who we are and what westand for. And at Discovery Senior Living, we're unified by certain, corevalues, which we call our "Pillars of Excellence." They make up the fabric ofour company, and include TEAMWORK, INTEGRITY, PERFORMANCE, ACCOUNTABILITY,COMPASSION, HARD WORK and CREATIVITY.
Individually, they are ourvirtues, and together, they make up a roadmap which helps us foster innovationand success.
Equal Opportunity Employer
We are proud to be an Equal Opportunity Employer. Wecelebrate diversity and are committed to creating an inclusive environment forall team members. EOE D/V
A Note to Applicants
This job description outlines the general nature and levelof responsibilities for this role and is not an exhaustive list of all duties.Qualified individuals with disabilities, as defined by the ADA, must be able toperform the essential job functions with or without reasonable accommodation,as determined on a case-by-case basis.
Agency Policy
We do not accept unsolicited resumes from staffingagencies. Please refrain from contacting hiring managers directly.
Employment Scam Warning
We only post jobs on our official careers site and acceptapplications through that platform. We do not conduct interviews via text orsocial media or ask for personal or banking information.
RegulatoryCompliance & Background Screening
DiscoverySenior Living complies with all applicable federal, state, and local employmentlaws and regulatory requirements governing hiring practices, backgroundscreening, and workforce eligibility. Employment may be contingent uponsuccessful completion of state-mandated and/or federally required backgroundscreenings, which may include criminal history checks, fingerprint-basedscreening, Level 2 background screening, registry verification, and otherscreenings required for healthcare and senior living roles with direct orindirect resident access.
Certainpositions may be subject to additional requirements under federal programs,including CMS, Medicare, and Medicaid regulations, as well as state-specificlicensing or regulatory agencies. Screening requirements vary by role andjurisdiction, and candidates must meet all applicable standards as a conditionof employment. These measures support regulatory compliance and help maintain asafe, secure environment for residents, families, and team members.
Employmentin Florida is contingent upon completion of a Level 2 background screeningin accordance with Florida AHCA requirements. Applicants will be required tocomplete fingerprinting and background screening through the AHCAClearinghouse. For more information, please visit: https://info.flclearinghouse.com.
If having a direct impact on the lives of others is appealing to you, apply today and join our team!
JOB CODE: 1009329
What Discovery Senior Living employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Discovery Senior Living
Sourced by ZipRecruiter
Industry
Real estate
Company size
5,001 - 10,000 Employees
Headquarters location
Bonita Springs, FL, US
Year founded
1991