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Customer Care Associate Jobs in Reston, VA (NOW HIRING)

MDMS CAPITAL LLC

Sales Associate

Arlington, VA

$16 - $21.75/hr

Job Title: Sales Associate Date Prepared: 7/18/2016 FLSA Status: Non-Exempt Reports To: Studio ... Conducts telephone inquiries/follow-up calls and customer care calls. * Leads OTF studio previews ...

MDMS CAPITAL LLC

Sales Associate

Arlington, VA · On-site

$16 - $21.75/hr

Job Title: Sales Associate Date Prepared: 7/18/2016 FLSA Status: Non-Exempt Reports To: Studio ... Conducts telephone inquiries/follow-up calls and customer care calls. * Leads OTF studio previews ...

MDMS CAPITAL LLC

Sales Associate

Arlington, VA

$16 - $21.75/hr

Job Title: Sales Associate Date Prepared: 7/18/2016 FLSA Status: Non-Exempt Reports To: Studio ... Conducts telephone inquiries/follow-up calls and customer care calls. * Leads OTF studio previews ...

MDMS CAPITAL LLC

Sales Associate

Washington, DC

$16 - $21.50/hr

Job Title: Sales Associate Date Prepared: 7/18/2016 FLSA Status: Non-Exempt Reports To: Studio ... Conducts telephone inquiries/follow-up calls and customer care calls. * Leads OTF studio previews ...

MDMS CAPITAL LLC

Sales Associate

Arlington, VA

$16.25 - $22/hr

Job Title: Sales Associate Date Prepared: 7/18/2016 FLSA Status: Non-Exempt Reports To: Studio ... Conducts telephone inquiries/follow-up calls and customer care calls. * Leads OTF studio previews ...

MDMS CAPITAL LLC

Sales Associate

Arlington, VA

$16 - $21.75/hr

Job Title: Sales Associate Date Prepared: 7/18/2016 FLSA Status: Non-Exempt Reports To: Studio ... Conducts telephone inquiries/follow-up calls and customer care calls. * Leads OTF studio previews ...

Pep Boys

Automotive Customer Service Advisor

Annandale, VA · On-site

$13.20 - $19.80/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Under the direction of Management, assists in various aspects of customer care, work order and ... Effectively communicate with all associates, management, and customers; interprets and retains ...

Pep Boys

Automotive Customer Service Advisor

Woodbridge, VA · On-site

$13.20 - $19.80/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Under the direction of Management, assists in various aspects of customer care, work order and ... Effectively communicate with all associates, management, and customers; interprets and retains ...

Pep Boys

Automotive Customer Service Advisor

Manassas, VA · On-site

$12.77 - $19.80/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Under the direction of Management, assists in various aspects of customer care, work order and ... Effectively communicate with all associates, management, and customers; interprets and retains ...

Pep Boys

Automotive Customer Service Advisor

Hyattsville, MD · On-site

$15 - $19.80/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Under the direction of Management, assists in various aspects of customer care, work order and ... Effectively communicate with all associates, management, and customers; interprets and retains ...

Pep Boys

Automotive Customer Service Advisor

Annandale, VA · On-site

$13.20 - $19.80/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Under the direction of Management, assists in various aspects of customer care, work order and ... Effectively communicate with all associates, management, and customers; interprets and retains ...

Pep Boys

Automotive Customer Service Advisor

Annandale, VA · On-site

$13.20 - $19.80/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Under the direction of Management, assists in various aspects of customer care, work order and ... Effectively communicate with all associates, management, and customers; interprets and retains ...

Pep Boys

Automotive Customer Service Advisor

Marlow Heights, MD · On-site

$15 - $19.80/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Under the direction of Management, assists in various aspects of customer care, work order and ... Effectively communicate with all associates, management, and customers; interprets and retains ...

Pep Boys

Automotive Customer Service Advisor

Annandale, VA · On-site

$13.20 - $19.80/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Under the direction of Management, assists in various aspects of customer care, work order and ... Effectively communicate with all associates, management, and customers; interprets and retains ...

Pep Boys

Automotive Customer Service Advisor

Manassas, VA · On-site

$12.77 - $19.80/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Under the direction of Management, assists in various aspects of customer care, work order and ... Effectively communicate with all associates, management, and customers; interprets and retains ...

Pep Boys

Automotive Customer Service Advisor

Woodbridge, VA · On-site

$13.20 - $19.80/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Under the direction of Management, assists in various aspects of customer care, work order and ... Effectively communicate with all associates, management, and customers; interprets and retains ...

Pep Boys

Automotive Customer Service Advisor

Marlow Heights, MD · On-site

$15 - $19.80/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Under the direction of Management, assists in various aspects of customer care, work order and ... Effectively communicate with all associates, management, and customers; interprets and retains ...

Pep Boys

Automotive Customer Service Advisor

Hyattsville, MD · On-site

$15 - $19.80/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Under the direction of Management, assists in various aspects of customer care, work order and ... Effectively communicate with all associates, management, and customers; interprets and retains ...

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Showing results 21-40

All JobsCustomer Care Associate JobsCustomer Care Associate Jobs in Reston, VA

Customer Care Associate information

See Reston, VA salary details

$9

$17

$28

How much do customer care associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for customer care associate in Reston, VA is $17.83, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $20.00 per hour, depending on experience, location, and employer.

What is the difference between Customer Care Associate vs Customer Service Representative?

AspectCustomer Care AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require customer service trainingHigh school diploma or equivalent; often similar training
Work EnvironmentCall centers, retail, online support, in-personCall centers, retail stores, online support, in-person
Employer & IndustryRetail, telecom, banking, healthcareRetail, telecom, banking, healthcare
Common Search & ComparisonCustomer Care Associate vs Customer Service Representative

Both roles focus on assisting customers, but Customer Care Associates often handle more personalized or complex issues, while Customer Service Representatives typically manage general inquiries. The skills and credentials are similar, making the roles closely related within customer support teams across various industries.

What are some common challenges customer care associates face when handling customer inquiries, and how can they overcome them?

Customer Care Associates often encounter challenges such as managing a high volume of inquiries, addressing difficult customers, and navigating complex product or service issues. To overcome these challenges, associates benefit from strong communication skills, patience, and in-depth product knowledge. Many organizations provide ongoing training and support, and working closely with teammates or supervisors can help resolve particularly challenging cases. Additionally, learning to use customer relationship management (CRM) tools efficiently can streamline responses and allow associates to deliver high-quality service even during busy periods.

What is a customer care associate?

Customer Care Associates are professionals who assist customers by addressing their inquiries, resolving issues, and ensuring a positive experience with a company’s products or services. They often work in call centers, retail stores, or online support environments. Their responsibilities include answering questions, handling complaints, providing information, and supporting customers through various communication channels such as phone, email, or chat. Customer Care Associates play a critical role in building customer loyalty and maintaining a company’s reputation.

What are the key skills and qualifications needed to thrive as a customer care associate, and why are they important?

To thrive as a Customer Care Associate, you need strong communication, problem-solving skills, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Patience, active listening, and a positive attitude enable you to handle challenging situations and build rapport with customers. These skills are crucial for resolving issues efficiently, ensuring customer satisfaction, and maintaining a company's reputation.
What are the most commonly searched types of Customer Care jobs in Reston, VA? The most popular types of Customer Care jobs in Reston, VA are:
What cities near Reston, VA are hiring for Customer Care Associate jobs? Cities near Reston, VA with the most Customer Care Associate job openings:
Customer Care Associate jobs near you
Infographic showing various Customer Care Associate job openings in Reston, VA as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,085 per year, or $17.8 per hour.

PRN Patient Experience Associate/Care Coordinator

Sage Health

Riverdale, MD • On-site

Other

Re-posted 22 days ago

Job description

About Sage Health
We believe all seniors regardless of means deserve concierge primary care & wellness, without the concierge fees. They've earned it.
Sage Health builds enriching neighborhood health centers that are easy to access, provide or arrange for all of our patients' healthcare needs, and partner with Medicare Advantage plans that fully cover primary care.
Unlike other physician practices, a Sage Health physician has a patient panel of 400 or less, and we collaborate with the best outcomes-oriented specialists and hospitals in each market. Because we are not a fee-for-service provider and manage patients within a global capitation budget provided by Medicare Advantage plans, our only concern and motivation is to keep our seniors healthy.
Sage Health is a destination for the best risk provider talent in the country who are building the new standard-bearing senior model for the United States.
Company Perks
  • Join a growing company with a community focused mission to make a difference in the lives of seniors!
  • Our employee Net Promoter Score (eNPS) ranks above industry standards reflecting our strong commitment to delivering exceptional service and satisfaction.
  • We promote a company culture that values, recognizes, and rewards its employees for their contributions through Nectar, our employee engagement platform.
All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, citizenship or immigration status, or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring an accommodation to complete the application and/or interview process should contact team@sage.health.
About the role
POSITION SUMMARY
The PRN Patient Experience Associate / Care Coordinator is a dual-role position responsible for supporting both front desk operations and care coordination within Sage Health medical centers. This team member serves as the first point of contact for patients, ensuring a positive and professional experience, while also managing referrals, insurance verifications, and appointment coordination.
The PRN position is a dual role based in the Baltimore Market and will require coverage at all centers within the market as needed. The ideal PRN candidate is flexible, organized, and passionate about delivering exceptional patient-centered care.
What you'll do
PRIMARY RESPONSIBILITIES:
Front Desk Responsibilities:
  • Greet patients and guests warmly upon arrival
  • Conduct check-in/check-out processes via Electronic Health Record (EHR)
  • Assist patients with completing paperwork and update EHR with current information
  • Collect co-payments and verify insurance prior to appointments
  • Answer and triage incoming phone calls, routing as necessary
  • Make appointment reminder calls and reschedule as needed
  • Maintain patient confidentiality and secure health information
  • Scan and index documents into the EHR
  • Address patient concerns or problems as they arise
  • Collaborate with clinical team members to ensure smooth office operations
  • Participate in interdisciplinary team discussions on patient care plans and outcomes
Care Coordination Responsibilities:
  • Review and process referral requests from PCPs and specialists
  • Schedule appointments and communicate details to patients, including prep instructions
  • Process insurance authorizations via health plan platforms (e.g., Availity)
  • Schedule urgent referrals per provider request
  • Monitor and update open referral reports and follow up on pending consults
  • Ensure referral documentation (e.g., consult notes, diagnostics) is complete and available
  • Notify PCPs of missed specialist appointments and coordinate rescheduling
  • Coordinate surgical clearance documentation for external providers as needed
  • Support communication between patients, providers, and external offices
  • Provide administrative support to maintain smooth care coordination workflows
Qualifications
REQUIRED QUALIFICATIONS:
  • Office Administrative/Receptionist/Clerical/Customer Service experience in a fast-paced, heavy phones environment.
  • Professional demeanor and communication always.
  • Must be organized and attentive to detail.
  • Ability to manage competing priorities.
  • Resourcefulness in problem solving.
  • Able to take and follow through with assigned tasks and accountability.
  • Ability to work in a fast-paced environment.
  • Experience with Microsoft Office Word, Outlook, and Excel.
  • Full COVID-19 vaccination (including boosters) an essential requirement of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements.
PREFERRED QUALIFICATIONS:
  • High School Diploma or equivalent
  • Experience working with an electronic health record
  • Experience in processing referral authorizations
  • Medical office or hospital patient access registration experience highly desirable
  • Experienced working in medically underserved/culturally diverse communities
  • Knowledge of medical terminology
  • Knowledge of ICD-20 and CPT coding
  • Bilingual Spanish and English

Physical Requirements
Primary Duty
Percent of Time Performing Duty
Visual Acuity
YES
75-100%
Hearing
YES
75-100%
Standing
NO
0-24%
Walking
NO
0-24%
Lifting/Pulling/Pushing
NO
0-24%
Sitting
YES
75-100%
Reports To: Center Manager
Sage Health will adhere to all federal, state, and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance
ABOUT SAGE HEALTH
We believe all seniors regardless of means deserve concierge primary care & wellness, without the concierge fees. They've earned it.
Sage Health builds enriching neighborhood health centers that are easy to access, provide or arrange for all our patients' healthcare needs, and partners with Medicare Advantage plans that fully cover primary care. Unlike other physician practices, a Sage Health physician has a patient panel of 400 or less, and we collaborate with the best outcomes-oriented specialists and hospitals in each market. Because we are not a fee-for-service provider and manage patients within a global capitation budget provided by Medicare Advantage plans, our only concern and motivation is to keep our seniors healthy.
Sage Health is a destination for the best risk provider talent in the country who are building the new standard-bearing senior model for the United States.
The pay range for this role is:
18 - 22 USD per hour (Baltimore Market)

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