ZipRecruiter

Log In

1

Customer Assistant Jobs in Spring Grove, IL (NOW HIRING)

Coilcraft

Customer Service Admin

Cary, IL · On-site

$18 - $24/hr

Answer incoming calls to Coilcraft's general phone line and assist callers directly or route messages to the appropriate department or Customer Service Representative * Monitor the general sales ...

New

Mariano's

CUSTOMER SVC/CLERK

Crystal Lake, IL · On-site

$15.25 - $18.75/hr

... assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items - Anticipate customer needs; effectively communicate with them and respond to ...

Canlan Sports

Customer Care Associate

Dundee, IL · On-site

$14.25 - $19.75/hr

Job Summary The Customer Care Associate (CCA) maintains the health & safety of our customers whilst ... Take responsibility to help and assist in other departments / areas as needed (based on ability)

Pleasant Prairie Logistics LLC

Be Seen First

Customer Care Representative

Pleasant Prairie, WI · On-site

$40K - $52K/yr

... · Assist in contacting repair facilities to get breakdown updates on all units. · Create ... our customers. · Performs other related duties as assigned. Required Skills/Abilities: · ...

Urgent

previous pagenext page

Showing results 21-40

All JobsCustomer JobsCustomer Assistant JobsCustomer Assistant Jobs in Spring Grove, IL

Customer Assistant information

See Spring Grove, IL salary details

$15

$20

$24

How much do customer assistant jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for customer assistant in Spring Grove, IL is $20.68, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $22.21 per hour, depending on experience, location, and employer.

What is a customer assistant?

A customer assistant provides service to potential or current clients to help a company meet its revenue goals and business outcomes. As a customer assistant, your job duties include fielding incoming calls, emails, and online chats, identifying customer needs, handling complaints, and answering questions. You direct customers to the proper department to resolve their concerns and follow up to confirm the issue has been resolved. In some positions, you may be responsible for connecting sales representatives with customer leads. The qualifications for a career as a customer assistant are a high school diploma or GED certificate, customer service experience, and excellent interpersonal skills.

What are some common challenges customer assistants face during busy periods, and how can they effectively manage them?

Customer Assistants often experience heightened pressure during peak hours, such as holidays or promotional events, when customer volume increases significantly. Managing long queues, addressing diverse customer needs, and maintaining a positive attitude can be challenging. Effective strategies include staying organized, communicating clearly with both customers and teammates, and prioritizing tasks based on urgency. Many employers provide training and encourage teamwork to help Customer Assistants navigate these busy times successfully.

What are the key skills and qualifications needed to thrive as a customer assistant, and why are they important?

To thrive as a Customer Assistant, you need strong interpersonal skills, basic literacy and numeracy, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and sometimes basic CRM software is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in customer-facing situations. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and ensuring customer satisfaction.

What is the difference between Customer Assistant vs Retail Associate?

AspectCustomer AssistantRetail Associate
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; sales and customer service training
Work EnvironmentRetail stores, supermarkets, department storesRetail stores, supermarkets, shopping centers
Employer & Industry UsageCommonly used in retail and customer service sectorsWidely used in retail, grocery, and department stores
Common Search & Comparison IntentCustomer service, in-store assistance, sales supportSales, customer service, product assistance

Both Customer Assistants and Retail Associates work in retail environments providing customer service and support. While their roles overlap significantly, Customer Assistants often focus more on helping customers find products and answering questions, whereas Retail Associates may have additional responsibilities like sales transactions and stock management. Both roles require similar credentials and are essential in retail settings, making them frequently compared by job seekers.

What skills do you need to be a customer assistant?

A customer assistant needs strong communication and interpersonal skills to interact effectively with customers. They should have good problem-solving abilities, basic numeracy, and be able to handle cash transactions and use point-of-sale systems. Reliability, patience, and a positive attitude are also important for providing good customer service in a retail environment.
More about Customer Assistant jobs

What job categories do people searching Customer Assistant jobs in Spring Grove, IL look for?

The top searched job categories for Customer Assistant jobs in Spring Grove, IL are:

What cities near Spring Grove, IL are hiring for Customer Assistant jobs?

Cities near Spring Grove, IL with the most Customer Assistant job openings:

Customer Assistant jobs near you
Infographic showing various Customer Assistant job openings in Spring Grove, IL as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $43,012 per year, or $20.7 per hour.

Customer Service Admin

Coilcraft

Cary, IL • On-site

$18 - $24/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Coilcraft rating

8.3

Company rating: 8.3 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

SUPPORT CUSTOMER SERVICE OPERATIONS AT COILCRAFT

Position: Customer Service Administrator Location: Cary, Illinois

Coilcraft, Inc. is a privately held global manufacturer headquartered in Cary, Illinois, with a 75+ year reputation for quality and engineering excellence. Our high-performance magnetic components serve customers across telecommunications, computing, automotive, broadband communications, and consumer electronics worldwide. We are seeking a Customer Service Administrator to join our Customer Service team. This role is ideal for someone who is organized, dependable, and enjoys helping others. You'll provide day-to-day administrative support that keeps the department running smoothly, allowing our Customer Service Representatives to focus on customer relationships and account management.

About the Role and Your Impact
  • Answer incoming calls to Coilcraft's general phone line and assist callers directly or route messages to the appropriate department or Customer Service Representative
  • Monitor the general sales email inbox and respond to or route customer inquiries to the appropriate team member
  • Provide administrative and clerical support to the Customer Service team, including supplier forms and other customer documentation
  • Respond to requests from Coilcraft's international teams regarding product availability, stock, and Country of Origin (COO) information
  • Assist with gathering product weights and dimensions for customer requests
  • Prepare and distribute open-order reports for Customer Service Representatives
  • Help maintain accurate records and ensure customer requests are directed and completed in a timely manner
  • Provide administrative support to other departments when Customer Service workload allows
  • Assist with additional projects and general office responsibilities as needed
Who We're Looking For
  • High school diploma or equivalent
  • Previous administrative, customer service, or office experience preferred
  • Strong verbal and written communication skills
  • Comfortable answering phones and communicating professionally with customers and employees
  • Strong computer skills, including Microsoft Office
  • Excellent attention to detail and organizational skills
  • Ability to prioritize multiple requests and follow through to completion
  • Dependable, flexible, and willing to assist wherever needed
  • Ability to work effectively with colleagues across departments and international locations
Preferred Skills
  • Experience in an administrative support or customer service environment
  • Experience working with ERP, order management, or other business systems
  • Microsoft Excel experience
  • Previous experience in a manufacturing or business-to-business environment
Why You'll Love Working at Coilcraft
  • Join a stable, privately held company with a 75+ year history
  • Work with an experienced and collaborative Customer Service team
  • Gain exposure to multiple areas of a global manufacturing organization
  • Build valuable experience in customer service, administration, and business operations
  • Take on a varied role where you can support different teams and projects
  • Comprehensive benefits including health insurance, 401(k) with company match, and profit sharing
Benefits
  • 401(k) Matching
  • Dental Insurance
  • Disability Insurance
  • Employee Assistance Program
  • Flexible Spending Account
  • Health Insurance
  • Health Savings Account
  • Life Insurance
  • Paid Holidays
  • Paid Time Off
  • Profit Sharing
  • Vision Insurance

Equal Opportunity Employer: Disability / Veteran.

This position may require compliance with ITAR export regulations; applicants must be U.S. citizens or permanent residents.

What Coilcraft employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply