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Customer Assistant Jobs in Silver Spring, MD (NOW HIRING)

CARROLL INDEPENDENT FUEL COMPANY

Shift Leader

Glenelg, MD · On-site

$16 - $17.50/hr

Provide superior customer service to all customers: greeting, assisting, suggest selling and thanking each customer. * Assist with the hiring, training, and development of store employees. * Motivate ...

High's of Baltimore LLC.

Shift Leader

Millersville, MD · On-site

$16 - $17.50/hr

Provide superior customer service to all customers: greeting, assisting, suggest selling and thanking each customer. * Assist with the hiring, training, and development of store employees. * Motivate ...

Vuori, Inc

Retail Sales Associate

Bethesda, MD · On-site

$19 - $21/hr

Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer. * Assist in the completion of projects while keeping the focus on ...

High's

Shift Leader - Arbutus, MD

Baltimore, MD · On-site

$16 - $17.50/hr

Provide superior customer service to all customers: greeting, assisting, suggest selling and thanking each customer. * Assist with the hiring, training, and development of store employees. * Motivate ...

High's

Shift Leader - Baltimore, MD

Baltimore, MD · On-site

$16 - $17.50/hr

Provide superior customer service to all customers: greeting, assisting, suggest selling and thanking each customer. * Assist with the hiring, training, and development of store employees. * Motivate ...

High's of Baltimore LLC.

Shift Leader

Cooksville, MD · On-site

$16 - $17.50/hr

Provide superior customer service to all customers: greeting, assisting, suggest selling and thanking each customer. * Assist with the hiring, training, and development of store employees. * Motivate ...

High's

Shift Leader

Millersville, MD · On-site

$16 - $17.50/hr

Provide superior customer service to all customers: greeting, assisting, suggest selling and thanking each customer. * Assist with the hiring, training, and development of store employees. * Motivate ...

High's

Shift Leader

Lisbon, MD · On-site

$16 - $17.50/hr

Provide superior customer service to all customers: greeting, assisting, suggest selling and thanking each customer. * Assist with the hiring, training, and development of store employees. * Motivate ...

High's of Baltimore LLC.

Shift Leader

Lisbon, MD · On-site

$16 - $17.50/hr

Provide superior customer service to all customers: greeting, assisting, suggest selling and thanking each customer. * Assist with the hiring, training, and development of store employees. * Motivate ...

High's

Shift Leader - Fulton, MD

Fulton, MD · On-site

$16 - $17.50/hr

Provide superior customer service to all customers: greeting, assisting, suggest selling and thanking each customer. * Assist with the hiring, training, and development of store employees. * Motivate ...

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Customer Assistant information

See Silver Spring, MD salary details

$15

$21

$25

How much do customer assistant jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer assistant in Silver Spring, MD is $21.29, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $22.88 per hour, depending on experience, location, and employer.

What are some common challenges customer assistants face during busy periods, and how can they effectively manage them?

Customer Assistants often experience heightened pressure during peak hours, such as holidays or promotional events, when customer volume increases significantly. Managing long queues, addressing diverse customer needs, and maintaining a positive attitude can be challenging. Effective strategies include staying organized, communicating clearly with both customers and teammates, and prioritizing tasks based on urgency. Many employers provide training and encourage teamwork to help Customer Assistants navigate these busy times successfully.

What is a customer assistant?

A customer assistant provides service to potential or current clients to help a company meet its revenue goals and business outcomes. As a customer assistant, your job duties include fielding incoming calls, emails, and online chats, identifying customer needs, handling complaints, and answering questions. You direct customers to the proper department to resolve their concerns and follow up to confirm the issue has been resolved. In some positions, you may be responsible for connecting sales representatives with customer leads. The qualifications for a career as a customer assistant are a high school diploma or GED certificate, customer service experience, and excellent interpersonal skills.

What are the key skills and qualifications needed to thrive as a customer assistant, and why are they important?

To thrive as a Customer Assistant, you need strong interpersonal skills, basic literacy and numeracy, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and sometimes basic CRM software is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in customer-facing situations. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and ensuring customer satisfaction.

What is the difference between Customer Assistant vs Retail Associate?

AspectCustomer AssistantRetail Associate
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; sales and customer service training
Work EnvironmentRetail stores, supermarkets, department storesRetail stores, supermarkets, shopping centers
Employer & Industry UsageCommonly used in retail and customer service sectorsWidely used in retail, grocery, and department stores
Common Search & Comparison IntentCustomer service, in-store assistance, sales supportSales, customer service, product assistance

Both Customer Assistants and Retail Associates work in retail environments providing customer service and support. While their roles overlap significantly, Customer Assistants often focus more on helping customers find products and answering questions, whereas Retail Associates may have additional responsibilities like sales transactions and stock management. Both roles require similar credentials and are essential in retail settings, making them frequently compared by job seekers.

More about Customer Assistant jobs
What are the most commonly searched types of Customer jobs in Silver Spring, MD? The most popular types of Customer jobs in Silver Spring, MD are:
What are popular job titles related to Customer Assistant jobs in Silver Spring, MD? For Customer Assistant jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Customer Assistant jobs in Silver Spring, MD look for? The top searched job categories for Customer Assistant jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Customer Assistant jobs? Cities near Silver Spring, MD with the most Customer Assistant job openings:
Customer Assistant jobs near you
Infographic showing various Customer Assistant job openings in Silver Spring, MD as of August 2026, with employment types broken down into 76% Full Time, 21% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $44,281 per year, or $21.3 per hour.

Shift Leader

CARROLL INDEPENDENT FUEL COMPANY

Glenelg, MD • On-site

$16 - $17.50/hr

Full-time

Medical, Retirement, PTO

Re-posted 11 days ago

Job description

Are you a customer service professional who seeks a leadership role and wants to work for a company that will appreciate your expertise in planning, staff development, and cost control? Apply today and start your new career!
Let us know if you are open to 2nd shift - 3:00 p.m. to Midnight and weekends too!
The Shift Leader (SL) is responsible for supporting the Store Manager in the day-to-day store operations and is a key partner in meeting performance and profit goals while ensuring customer and employee satisfaction, brand standards and store profitability.
The Shift Leader ensures exceptional customer experiences and supports our vision of being a "Fast, Fresh & Friendly" local convenience store.
We offer a very competitive Benefits Package including but not limited to:
  • Low-Cost Health Insurance - Full and Part time plans available.
  • Career Advancement.
  • Paid Time Off in addition to Sick Leave.
  • 401k with company match.
  • Tuition Reimbursement annually.

Responsibilities:
  • Maintain and drive high standards and expectations around food quality, customer service, food safety and store cleanliness by empowering store employees.
  • Provide superior customer service to all customers: greeting, assisting, suggest selling and thanking each customer.
  • Assist with the hiring, training, and development of store employees.
  • Motivate, encourage, and challenge Customer Service Representatives by leading by example to ensure all daily tasks are completed in the store. Appropriately delegate tasks to Customer Service Representatives and follow-up as necessary.
  • Complete daily paperwork and computer entry in a timely manner as established by management.
  • Assume responsibility for special assignments and projects as needed.

If you are a natural leader with a passion for providing exceptional service, we encourage you to apply for this exciting opportunity.
Qualifications:
  • High School Diploma or equivalent preferred.
  • Successful completion of store training.
  • Previous experience supervising others, preferred.
  • Must be at least 18 years old.
  • Computer literacy.
  • Food service experience preferred, ideally in a managerial role.
  • ServSafe certification preferred or successful completion of certification within 2 months of hire.
  • Focus on customer service and commitment to teamwork.
  • Effective communication skills, with the ability to communicate with employees, customers, and vendors.
  • Ethical, honest, trustworthy, respectful, compassionate, supportive, and patient.
  • Ability to lift to 50 lbs.
  • Reliable transportation.
  • Ability to work all shifts, weekends and holidays as needed by the business, as well as work the site alone, as required.

Working Conditions:
  • Retail environment with occasional exposure to working conditions including dust, extreme temperatures, and potential contact with petroleum and/or cleaning products, etc.
  • Spend much of the shift standing with frequent bending and lifting.
  • In inclement weather conditions, employees may be expected to assist with efforts to maintain full store operations.

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