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Customer Assistant Jobs in Silver Spring, MD (NOW HIRING)

Luminis Health

Customer Information Assistant

Lanham, MD · On-site

$17.50 - $23/hr

Maintains a professional, welcoming, and orderly environment in the Customer Information area to ensure patient, visitor, and staff comfort. * Answers the phone in a manner that is consistent with ...

Luminis Health

Customer Information Assistant

Lanham, MD · On-site

$17.50 - $23/hr

Maintains a professional, welcoming, and orderly environment in the Customer Information area to ensure patient, visitor, and staff comfort. * Answers the phone in a manner that is consistent with ...

Luminis Health

Customer Information Assistant

Lanham, MD · On-site

$17.50 - $23/hr

Maintains a professional, welcoming, and orderly environment in the Customer Information area to ensure patient, visitor, and staff comfort. * Answers the phone in a manner that is consistent with ...

High's

Shift Leader

Cooksville, MD · On-site

$16 - $17.50/hr

Provide superior customer service to all customers: greeting, assisting, suggest selling and thanking each customer. * Assist with the hiring, training, and development of store employees. * Motivate ...

CARROLL INDEPENDENT FUEL COMPANY

Shift Leader

Glenelg, MD · On-site

$16 - $17.50/hr

Provide superior customer service to all customers: greeting, assisting, suggest selling and thanking each customer. * Assist with the hiring, training, and development of store employees. * Motivate ...

CARROLL INDEPENDENT FUEL COMPANY

Shift Leader

Lisbon, MD · On-site

$16 - $17.50/hr

Provide superior customer service to all customers: greeting, assisting, suggest selling and thanking each customer. * Assist with the hiring, training, and development of store employees. * Motivate ...

High's of Baltimore LLC.

Shift Leader

Glenelg, MD · On-site

$16 - $17.50/hr

Provide superior customer service to all customers: greeting, assisting, suggest selling and thanking each customer. * Assist with the hiring, training, and development of store employees. * Motivate ...

High's

Shift Leader

Glenelg, MD · On-site

$16 - $17.50/hr

Provide superior customer service to all customers: greeting, assisting, suggest selling and thanking each customer. * Assist with the hiring, training, and development of store employees. * Motivate ...

CARROLL INDEPENDENT FUEL COMPANY

Shift Leader

Lisbon, MD · On-site

$16 - $17.50/hr

Provide superior customer service to all customers: greeting, assisting, suggest selling and thanking each customer. * Assist with the hiring, training, and development of store employees. * Motivate ...

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Customer Assistant information

See Silver Spring, MD salary details

$15

$21

$25

How much do customer assistant jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer assistant in Silver Spring, MD is $21.29, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $22.88 per hour, depending on experience, location, and employer.

What are some common challenges customer assistants face during busy periods, and how can they effectively manage them?

Customer Assistants often experience heightened pressure during peak hours, such as holidays or promotional events, when customer volume increases significantly. Managing long queues, addressing diverse customer needs, and maintaining a positive attitude can be challenging. Effective strategies include staying organized, communicating clearly with both customers and teammates, and prioritizing tasks based on urgency. Many employers provide training and encourage teamwork to help Customer Assistants navigate these busy times successfully.

What is a customer assistant?

A customer assistant provides service to potential or current clients to help a company meet its revenue goals and business outcomes. As a customer assistant, your job duties include fielding incoming calls, emails, and online chats, identifying customer needs, handling complaints, and answering questions. You direct customers to the proper department to resolve their concerns and follow up to confirm the issue has been resolved. In some positions, you may be responsible for connecting sales representatives with customer leads. The qualifications for a career as a customer assistant are a high school diploma or GED certificate, customer service experience, and excellent interpersonal skills.

What are the key skills and qualifications needed to thrive as a customer assistant, and why are they important?

To thrive as a Customer Assistant, you need strong interpersonal skills, basic literacy and numeracy, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and sometimes basic CRM software is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in customer-facing situations. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and ensuring customer satisfaction.

What is the difference between Customer Assistant vs Retail Associate?

AspectCustomer AssistantRetail Associate
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; sales and customer service training
Work EnvironmentRetail stores, supermarkets, department storesRetail stores, supermarkets, shopping centers
Employer & Industry UsageCommonly used in retail and customer service sectorsWidely used in retail, grocery, and department stores
Common Search & Comparison IntentCustomer service, in-store assistance, sales supportSales, customer service, product assistance

Both Customer Assistants and Retail Associates work in retail environments providing customer service and support. While their roles overlap significantly, Customer Assistants often focus more on helping customers find products and answering questions, whereas Retail Associates may have additional responsibilities like sales transactions and stock management. Both roles require similar credentials and are essential in retail settings, making them frequently compared by job seekers.

More about Customer Assistant jobs
What are the most commonly searched types of Customer jobs in Silver Spring, MD? The most popular types of Customer jobs in Silver Spring, MD are:
What are popular job titles related to Customer Assistant jobs in Silver Spring, MD? For Customer Assistant jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Customer Assistant jobs in Silver Spring, MD look for? The top searched job categories for Customer Assistant jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Customer Assistant jobs? Cities near Silver Spring, MD with the most Customer Assistant job openings:
Customer Assistant jobs near you
Infographic showing various Customer Assistant job openings in Silver Spring, MD as of August 2026, with employment types broken down into 76% Full Time, 21% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $44,281 per year, or $21.3 per hour.

Customer Information Assistant

Luminis Health

Lanham, MD • On-site

$17.50 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Luminis Health rating

7.9

Company rating: 7.9 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

109th of 887 rated healthcare providers

Job description

Position Objective:
This position acts as the Luminis Health Anne Arundel Medical Center (LHAAMC) first point of contact for patients, guests, visitors, and staff entering the main campus buildings. This position meets, greets, and assists all who enter the building in a manner that is consistent with the Luminis Health values of Respect, Inclusion, Service, and Excellence (R.I.S.E.).
Essential Job Duties:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  1. Meets, greets, and assists patients, family members, visitors and vendors in a manner that is consistent with the R.I.S.E. values.
  2. Maintains a professional, welcoming, and orderly environment in the Customer Information area to ensure patient, visitor, and staff comfort.
  3. Answers the phone in a manner that is consistent with the R.I.S.E. values, provides requested information and transfers calls as appropriate within the confidentiality standards.
  4. Directs patients and visitors to appropriate hospital departments or services.
  5. Protects Hospital from losses by ensuring integrity of demographic, financial, and protected health information.
  6. Complies with federal, state, and local regulatory and LHAAMC contractual requirements as established by LHAAMC policies.
  7. Provides patient transportation as appropriate.
  8. Provides routine information relevant to the local area, restaurants, accommodations, community activities and other services as requested.
  9. Uses the electronic medical record and other hospital resources to locate patient appointments and direct patients to point of service.
  10. Supports the registration process at Hackerman-Patz House as needed.

Educational/Experience Requirements:
The minimum level of education and experience for this position includes:
  • Graduation from an accredited high school or possession of a high school equivalency certificate.
  • Two years of previous customer service experience, preferably worked in a healthcare environment.
  • Demonstrates effective communication skills both verbal and written.
  • Must demonstrate basic personal computer and typing abilities (35wpm).
  • Medical terminology knowledge recommended.

Required License/Certifications:
  • None

Working Conditions, Equipment, Physical Demands:
There is a reasonable expectation that employees in this position will not be exposed to blood-borne pathogens.
Physical Demands - Light
The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.
The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.
Luminis Health Benefits Overview:
  • Medical, Dental, and Vision Insurance.
  • Retirement Plan w/employer contribution.
  • Paid Time Off.
  • Employee Tuition Assistance Benefits.
  • Employee Referral Bonus Program
  • Employer Paid Holidays, Disability, and Life/AD&D for full time employees
  • Wellness Programs/Employee Assistance Programs and more

Pay Range
$17.50-$23 USD
Luminis Health Benefits Overview:• Medical, Dental, and Vision Insurance
• Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
• Paid Time Off
• Tuition Assistance Benefits
• Employee Referral Bonus Program
• Paid Holidays, Disability, and Life/AD&D for full-time employees
• Wellness Programs
• Employee Assistance Programs and more
*Benefit offerings based on employment status
Opt-in for text notifications!Luminis Health's two-way SMS texting platform lets you receive notifications and messages from our Talent Acquisition team directly on your phone.
To enable this feature, select "yes" when asked to "opt-in to receive text messages" and to "Receive updates from a recruiter about this job via SMS" when completing your application. Once you are opted in, you can easily opt-out at any time. Standard text messaging rates may apply based on the candidate's mobile carrier plan. Luminis Health is not responsible for any charges incurred by the recipient. Candidates are encouraged to review their mobile carrier's plan for applicable text messaging rates and usage charges.

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