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Customer Assistant Jobs in Rochester, NH (NOW HIRING)

Hello Sunshine Travels

Customer Service

Portsmouth, NH · Remote

$16.25 - $22.25/hr

Communicate with clients via phone, email, or chat to assist with travel inquiries and bookings ... Customer service or hospitality experience preferred (travel industry a plus!). * Self-motivated ...

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How much do customer assistant jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for customer assistant in Rochester, NH is $20.15, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $21.63 per hour, depending on experience, location, and employer.

What are some common challenges Customer Assistants face during busy periods, and how can they effectively manage them?

Customer Assistants often experience heightened pressure during peak hours, such as holidays or promotional events, when customer volume increases significantly. Managing long queues, addressing diverse customer needs, and maintaining a positive attitude can be challenging. Effective strategies include staying organized, communicating clearly with both customers and teammates, and prioritizing tasks based on urgency. Many employers provide training and encourage teamwork to help Customer Assistants navigate these busy times successfully.

What Is a Customer Assistant?

A customer assistant provides service to potential or current clients to help a company meet its revenue goals and business outcomes. As a customer assistant, your job duties include fielding incoming calls, emails, and online chats, identifying customer needs, handling complaints, and answering questions. You direct customers to the proper department to resolve their concerns and follow up to confirm the issue has been resolved. In some positions, you may be responsible for connecting sales representatives with customer leads. The qualifications for a career as a customer assistant are a high school diploma or GED certificate, customer service experience, and excellent interpersonal skills.

What are the key skills and qualifications needed to thrive as a Customer Assistant, and why are they important?

To thrive as a Customer Assistant, you need strong interpersonal skills, basic literacy and numeracy, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and sometimes basic CRM software is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in customer-facing situations. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and ensuring customer satisfaction.

What are Customer Assistants?

Customer Assistants are frontline employees who help customers with their inquiries, purchases, and complaints, either in person, over the phone, or online. They ensure a positive shopping experience by providing product information, assisting with transactions, and resolving any issues that may arise. Customer Assistants play a crucial role in representing the company, maintaining customer satisfaction, and supporting overall store operations.

What is the difference between Customer Assistant vs Retail Associate?

AspectCustomer AssistantRetail Associate
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; sales and customer service training
Work EnvironmentRetail stores, supermarkets, department storesRetail stores, supermarkets, shopping centers
Employer & Industry UsageCommonly used in retail and customer service sectorsWidely used in retail, grocery, and department stores
Common Search & Comparison IntentCustomer service, in-store assistance, sales supportSales, customer service, product assistance

Both Customer Assistants and Retail Associates work in retail environments providing customer service and support. While their roles overlap significantly, Customer Assistants often focus more on helping customers find products and answering questions, whereas Retail Associates may have additional responsibilities like sales transactions and stock management. Both roles require similar credentials and are essential in retail settings, making them frequently compared by job seekers.

What jobs make $3,000 a month without a degree?

Customer assistants typically do not earn $3,000 a month without additional experience or responsibilities. However, roles such as sales associates, delivery drivers, or administrative support staff can reach or exceed this income level with overtime, tips, or in high-demand environments. Skills like customer service, time management, and familiarity with point-of-sale systems can help increase earning potential in these positions.
More about Customer Assistant jobs
What are the most commonly searched types of Customer jobs in Rochester, NH? The most popular types of Customer jobs in Rochester, NH are:
What job categories do people searching Customer Assistant jobs in Rochester, NH look for? The top searched job categories for Customer Assistant jobs in Rochester, NH are:
What cities near Rochester, NH are hiring for Customer Assistant jobs? Cities near Rochester, NH with the most Customer Assistant job openings:
Customer Assistant jobs near you
Infographic showing various Customer Assistant job openings in Rochester, NH as of May 2026, with employment types broken down into 74% Full Time, 23% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $41,922 per year, or $20.2 per hour.
Customer Service Assistant I (Teller)

Customer Service Assistant I (Teller)

Kennebunk Savings

Berwick, ME

$15.50 - $20.25/hr

Other

Posted 10 hours ago

Job description

Part Time Position

This is a part time 28.5 hour a week position. Standard weekly schedule is:

Saturday 8:30 - 12:15

Monday 8:30 - 5:15

Tuesday 11:00 - 3:30

Wednesday OFF

Thursday 11:00 - 3:30

Friday 8:15 - 5:15

Kennebunk Savings operates on the shared belief that helping one another is the right thing to do. Our core values– trust, integrity, proactive and empathy provide the guide posts for how we support that belief. They guide our day to day actions – from the way we build relationships, to how we make decisions and problem solve, to how we interact with one another. Our core values form the foundation of our culture. Embodying them forms the basis of what makes for a successful employee at Kennebunk Savings.

Scope of Work:

The individual in this role will accurately and efficiently process a variety of customer transactions. This individual will be knowledgeable of our company's products and services to effectively meet the customer's needs and provide a high level of customer service.

Essential Functions (3):
  • Transaction Processing/Cash handling - Process a variety of transactions accurately and efficiently which may include deposits, withdrawals, loan payments, check cashing, verifying incoming/outgoing cash, and daily balancing of cash drawer/vaults
  • Customer Experience – Displays the following attributes: friendly, outgoing, professional, courteous, projects a positive image, resolves problems quickly and efficiently, and is respectful to customers.
  • Product/Technical Knowledge – Maintains a working knowledge of company products and services in order to communicate effectively with customers. Proficient with technology required for this position.
Other Duties & Responsibilities:
  • Promotes the Kennebunk Savings brand by recommending our products and services, supporting our community focus & commitment to being a premier employer
  • Understands, supports and adheres to organizational policies and procedures
  • Consistently emphasizes the importance of teamwork in the department and company at large
  • Responsible for keeping abreast of company news and information
  • Responsible for completing required training and policy review
  • May serve on various committees
  • Willingness to take on additional tasks and duties
Certifications & Licenses Required:
  • N/A
Desired Knowledge, Skills & Abilities:
  • Displays high level of regard for trust and confidentiality
  • Has a working knowledge of Microsoft Office Products
  • Displays strong written and verbal communication skills
  • Displays strong organization skills and the ability to multi-task to meet established deadlines
  • Demonstrates a high level of accuracy and attention to detail
  • Effectively uses analytical skills to solve technical, as well as, non-technical problems
  • Prior knowledge of banking regulations is preferred
  • Ability to adapt to change
Desired Job Experience:
  • Experience in a professional, service focused and fast-paced environment
Desired Education:
  • High school or General Education Diploma
Working Conditions & Minimum Physical Requirements:
  • Physical surroundings are generally pleasant and comfortable with minimal exposure to injury or other hazards
  • Dexterity of hands and fingers to operate a computer and other office equipment
  • Lifting and moving of moderately heavy objects on occasion
  • Standing for extended periods of time

External and internal applicants, as well as position incumbents who become disable as defined under the Americans with Disabilities Act, or Maine/New Hampshire Human Rights Commissions, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.

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