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Customer Assistant Jobs in Rochester, NH (NOW HIRING)

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Customer Assistant information

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How much do customer assistant jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for customer assistant in Rochester, NH is $20.20, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $21.68 per hour, depending on experience, location, and employer.

What is a customer assistant?

A customer assistant provides service to potential or current clients to help a company meet its revenue goals and business outcomes. As a customer assistant, your job duties include fielding incoming calls, emails, and online chats, identifying customer needs, handling complaints, and answering questions. You direct customers to the proper department to resolve their concerns and follow up to confirm the issue has been resolved. In some positions, you may be responsible for connecting sales representatives with customer leads. The qualifications for a career as a customer assistant are a high school diploma or GED certificate, customer service experience, and excellent interpersonal skills.

What are some common challenges customer assistants face during busy periods, and how can they effectively manage them?

Customer Assistants often experience heightened pressure during peak hours, such as holidays or promotional events, when customer volume increases significantly. Managing long queues, addressing diverse customer needs, and maintaining a positive attitude can be challenging. Effective strategies include staying organized, communicating clearly with both customers and teammates, and prioritizing tasks based on urgency. Many employers provide training and encourage teamwork to help Customer Assistants navigate these busy times successfully.

What are the key skills and qualifications needed to thrive as a customer assistant, and why are they important?

To thrive as a Customer Assistant, you need strong interpersonal skills, basic literacy and numeracy, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and sometimes basic CRM software is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in customer-facing situations. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and ensuring customer satisfaction.

What is the difference between Customer Assistant vs Retail Associate?

AspectCustomer AssistantRetail Associate
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; sales and customer service training
Work EnvironmentRetail stores, supermarkets, department storesRetail stores, supermarkets, shopping centers
Employer & Industry UsageCommonly used in retail and customer service sectorsWidely used in retail, grocery, and department stores
Common Search & Comparison IntentCustomer service, in-store assistance, sales supportSales, customer service, product assistance

Both Customer Assistants and Retail Associates work in retail environments providing customer service and support. While their roles overlap significantly, Customer Assistants often focus more on helping customers find products and answering questions, whereas Retail Associates may have additional responsibilities like sales transactions and stock management. Both roles require similar credentials and are essential in retail settings, making them frequently compared by job seekers.

What skills do you need to be a customer assistant?

A customer assistant needs strong communication and interpersonal skills to interact effectively with customers. They should have good problem-solving abilities, basic numeracy, and be able to handle cash transactions and use point-of-sale systems. Reliability, patience, and a positive attitude are also important for providing good customer service in a retail environment.
More about Customer Assistant jobs

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For Customer Assistant jobs in Rochester, NH, the most frequently searched job titles are:

What job categories do people searching Customer Assistant jobs in Rochester, NH look for?

The top searched job categories for Customer Assistant jobs in Rochester, NH are:

What cities near Rochester, NH are hiring for Customer Assistant jobs?

Cities near Rochester, NH with the most Customer Assistant job openings:

Customer Assistant jobs near you
Infographic showing various Customer Assistant job openings in Rochester, NH as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $42,014 per year, or $20.2 per hour.

Customer Service Assistant Seacoast Float (CSA) (Bank)/Req 1162

Partners Bank

Wells, ME • On-site

$18.25 - $25/hr

Other

Posted 17 days ago

Job description

Customer Service Assistant I (CSA) Float

Department: Branch Administration

Reports to: Branch Manager/Assistant Branch Manager

Supervises: None

Status: Full-Time / Non-exempt / Onsite only

Must already be authorized to work in the United States. Relocation is not provided.

Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate.

Summary for the Customer Service Assistant I (CSA) Float:

The incumbent performs a variety of teller and customer service duties as needed. Is highly proficient in the processing of teller transactions, and able to complete basic customer service related tasks such as opening routine checking, savings and certificate of deposit accounts, processing account maintenance, etc. Working within established guidelines, policies and procedures, the individual will sell and service all deposit accounts, handle various customer inquiries and provide prompt problem resolution. Strong knowledge of the Bank’s various deposit and electronic banking products and services is required. Using needs-based sales techniques, uncovers referral opportunities and recommends appropriate products and service to meet customers’ needs.

Job Requirements for the Customer Service Assistant I (CSA) Float:

  • Minimum of one year of teller or customer service banking experience in a branch or call center environment.
  • Strong sales, service, interpersonal and communication skills.
  • Interacts well with others and enjoys working with a variety of people in a team environment.
  • Strong organizational, technical and computer skills.
  • Adapts well to change and is able to effectively multitask.
  • Strong knowledge of teller and customer service processes, policies, guidelines and procedures.
  • Satisfactory product knowledge of banking products and service with ability for further development.

Specific Job Functions for the Customer Service Assistant I (CSA) Float:

  • Highly proficient in the processing of various teller transactions and routine customer service-related tasks and functions.
  • Able to identify cross sell opportunities and respond to various customers’ inquiries to recommend appropriate products or solutions to meet their needs.
  • Able to open basic deposit accounts, assist with electronic banking inquiries, services and functionality, complete account maintenance and make referrals to other lines of business, etc.
  • Maintain and balance a cash drawer accurately and efficiently.
  • Provide a high level of service to customers, coworkers and team members.
  • Understand and follow various policies, guidelines and procedures including security, compliance and operations.
  • Participate in on-going job related training programs including but not limited to sales, service, compliance and product knowledge.
  • May float to another local branch to cover staffing if needed.
  • Performs additional duties as required.

This Job Description for the Customer Service Assistant I (CSA) Float describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract.

Your signature will indicate that you have read this Job Description and understand the essential functions and qualifications for the job.

Our generous benefits are listed on our website: Partners.Bank/about/careers/


Compensation details: 18-23.63 Hourly Wage


PI8af06be03170-37820-39896548

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