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Csr Trainer Jobs (NOW HIRING)

Heritage MGA LLC

Customer Service Representative

Tampa, FL · On-site

$14.50 - $19.75/hr

Customer Service Representative Training for first 4 weeks is 9:00 - 5:30. Then shifts can vary but we typically Candidates will start on the later shift 11:30 - 8;00. Position Summary: Serves as a ...

Fix Auto

Customer Service Representative (CSR)

Oceanside, CA · On-site

$17 - $23/hr

Working as a CSR has many benefits including training and experience on overall administrative functions leading to other career growth opportunities. Customer Service Rep Responsibilities * Greeting ...

GX Louisiana

CSR Customer Service Representative

La Place, LA · On-site

$14.50 - $20/hr

Provide training assistance to new CSR's. * Provide prompt, courteous customer service and resolve customer issues on shift. * Submits to the Store Manager for approval, a grocery order for their ...

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How much do csr trainer jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for csr trainer in the United States is $24.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $26.44 per hour, depending on experience, location, and employer.

What is a CSR trainer?

CSR Trainers, or Customer Service Representative Trainers, are professionals responsible for instructing and guiding new and existing customer service representatives. They develop and deliver training programs that cover company policies, communication skills, product knowledge, and problem-solving techniques. Their goal is to ensure that customer service teams are equipped to handle customer inquiries efficiently and provide a high level of service. CSR Trainers often use a mix of classroom instruction, online modules, and hands-on practice. They may also assess trainees’ performance and provide ongoing coaching to support continuous improvement.

What skills and qualifications are needed to be a CSR trainer?

To thrive as a CSR Trainer, you need strong expertise in customer service practices, training facilitation, and adult learning principles, often supported by experience in customer service roles and a relevant bachelor's degree. Proficiency with learning management systems (LMS), presentation tools like PowerPoint, and sometimes certifications such as Certified Professional in Training Management (CPTM) are valuable. Outstanding communication, patience, and motivational skills help trainers connect with diverse learners and foster engagement. These skills ensure effective knowledge transfer, high trainee performance, and ongoing improvement in customer service standards.

What are common challenges faced by CSR trainers, and how can they be addressed?

CSR Trainers often encounter challenges such as adapting training materials for diverse learning styles, keeping trainees engaged, and ensuring that new hires retain essential information. To address these, successful trainers use interactive teaching methods, incorporate real-world scenarios, and continuously gather feedback to improve their sessions. Collaboration with team leads and ongoing professional development also help trainers stay updated on best practices and company policies, ensuring their training remains relevant and impactful.

What is the difference between Csr Trainer vs Customer Service Representative?

AspectCsr TrainerCustomer Service Representative
CredentialsCustomer service certifications, training experienceHigh school diploma or equivalent, customer service skills
Work EnvironmentTraining sessions, workshops, corporate officesCall centers, retail, service desks
Employer & IndustryCompanies with customer service training programsRetail, telecom, hospitality, various service sectors

The main difference is that a Csr Trainer focuses on developing and delivering training programs to improve customer service skills, while a Customer Service Representative handles direct customer interactions. The Csr Trainer typically works behind the scenes to enhance team performance, whereas the Customer Service Representative is on the front lines assisting customers daily.

Is CSR trainer a good career choice?

A CSR trainer specializes in educating customer service representatives on communication, problem-solving, and company policies. It can be a rewarding career with opportunities for advancement, especially for those with strong interpersonal and training skills, and often requires relevant experience and certifications. Job stability and growth depend on the industry and organization size.
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Csr Trainer jobs near you
Infographic showing various Csr Trainer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, 2% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $51,453 per year, or $24.7 per hour.

ADO Field Trainer/Customer Service Representative (Novi)

Novi, MI • On-site

Michigan Farm Bureau Family of Companies
51 - 200 employees
Learn more about Michigan Farm Bureau Family of Companiesexternal

$54K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 29 days ago

Job description

OBJECTIVE
Agency Customer Service Representative/Trainer (Novi, Michigan) Objective
To lead the Field Force to success by providing comprehensive training and customer service support for independent contractor insurance agents to quote, sell, and service clients. To provide operator service during normal business hours by answering and taking ownership of all incoming calls to the Agent Development Office (ADO) in a prompt, professional, and courteous manner. To proactively research and resolve policy issues by assisting agents and customers by phone, in-person, email, daily document listings, and system reports. To oversee daily office operations of the Agent Development Office and policy servicing. To be a multi-line subject matter expert for field staff. To offer training for all lines of business and system operations to ADO staff, agent staff, and agents.
RESPONSIBILITIES
Agency Customer Service Representative/Trainer (Novi, Michigan) Responsibilities
Assist customers and potential customers with questions regarding billing, insurance coverages, and member benefits.
Face-to-face interaction with ADO Field Customer Service Representatives, Agent Staff, Agents, Managing Partners, and insureds.
Receive, process, and verify insurance and membership transactions.
Take ownership of complaints and inquiries and proactively follow through to resolution.
Accept and apply payments from customers, make bank deposits and handle all monies according to money handling procedures.
Maintain cash drawer by counting cash and keeping a daily log.
Gather and prepare quotes and information for all lines of business.
Support new agents and field staff as they learn to use Farm Bureau Insurance and FB Partner Group products and procedures, as well as Farm Bureau membership.
QUALIFICATIONS
Agency Customer Service Representative/Trainer (Novi, Michigan) Qualifications
Required
Associate`s degree required or equivalent experience may be considered.
Bachelor's degree preferred with focus on business administration, FBCISR, AINS, CIC, management, insurance or finance or equivalent experience may be considered.
Experience with Microsoft Outlook, Word, Excel and PowerPoint required.
Active P/C license required or must be successfully obtained within 90 days of employment.
Willingness to pursue continuing job-related training and education required.
Preferred
Minimum one year of experience in insurance processing preferred.
Two-years professional office experience and customer service preferred.
Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.
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