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Csr Trainer Jobs (NOW HIRING)

Sila Services

Customer Service Representative

Sterling, VA · On-site

$18 - $22/hr

Customer Service Representative (CSR) John Nugent & Sons - Sterling, VA Looking for a customer ... Participate in training so that you grow and develop as a professional * Maintain and update our ...

Service Country

Customer Service Representative

Athens, GA · On-site

$38K - $40K/yr

Overview Customer Service Representative Location: Athens, GA Pay: $38,000-$40,000 annually About McGee Heating & Air McGee Heating & Air is committed to delivering reliable service and building long ...

CFS

Customer Service Representative

Richfield, OH

$15 - $20.25/hr

Clear processes, helpful tools, and ongoing training * A role where strong communication and empathy truly shine Key Responsibilities for Customer Service Representative * Respond to customer ...

Aaron Plumbing

Customer Service Representative

Suwanee, GA · On-site +1

$17 - $20/hr

Bonus based on performance Opportunity for advancement Training & development Aaron Services: Plumbing, Heating, Cooling in Suwanee, GA is looking to hire a part-time Customer Service Representative ...

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How much do csr trainer jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for csr trainer in the United States is $24.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $26.44 per hour, depending on experience, location, and employer.

What are some common challenges faced by CSR Trainers, and how can they be effectively addressed?

CSR Trainers often encounter challenges such as adapting training materials for diverse learning styles, keeping trainees engaged, and ensuring that new hires retain essential information. To address these, successful trainers use interactive teaching methods, incorporate real-world scenarios, and continuously gather feedback to improve their sessions. Collaboration with team leads and ongoing professional development also help trainers stay updated on best practices and company policies, ensuring their training remains relevant and impactful.

What are CSR Trainers?

CSR Trainers, or Customer Service Representative Trainers, are professionals responsible for instructing and guiding new and existing customer service representatives. They develop and deliver training programs that cover company policies, communication skills, product knowledge, and problem-solving techniques. Their goal is to ensure that customer service teams are equipped to handle customer inquiries efficiently and provide a high level of service. CSR Trainers often use a mix of classroom instruction, online modules, and hands-on practice. They may also assess trainees’ performance and provide ongoing coaching to support continuous improvement.

What are the key skills and qualifications needed to thrive as a CSR Trainer, and why are they important?

To thrive as a CSR Trainer, you need strong expertise in customer service practices, training facilitation, and adult learning principles, often supported by experience in customer service roles and a relevant bachelor's degree. Proficiency with learning management systems (LMS), presentation tools like PowerPoint, and sometimes certifications such as Certified Professional in Training Management (CPTM) are valuable. Outstanding communication, patience, and motivational skills help trainers connect with diverse learners and foster engagement. These skills ensure effective knowledge transfer, high trainee performance, and ongoing improvement in customer service standards.

What is the difference between Csr Trainer vs Customer Service Representative?

AspectCsr TrainerCustomer Service Representative
CredentialsCustomer service certifications, training experienceHigh school diploma or equivalent, customer service skills
Work EnvironmentTraining sessions, workshops, corporate officesCall centers, retail, service desks
Employer & IndustryCompanies with customer service training programsRetail, telecom, hospitality, various service sectors

The main difference is that a Csr Trainer focuses on developing and delivering training programs to improve customer service skills, while a Customer Service Representative handles direct customer interactions. The Csr Trainer typically works behind the scenes to enhance team performance, whereas the Customer Service Representative is on the front lines assisting customers daily.

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What cities are hiring for Csr Trainer jobs? Cities with the most Csr Trainer job openings:
What job categories do people searching Csr Trainer jobs look for? The top searched job categories for Csr Trainer jobs are:
Csr Trainer jobs near you
Infographic showing various Csr Trainer job openings in the United States as of June 2026, with employment types broken down into 93% Full Time, 4% Part Time, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $51,453 per year, or $24.7 per hour.

Customer Service Representative

JSG (Johnson Service Group, Inc.)

Ontario, CA

$18 - $19/hr

Other

Posted yesterday

Job description

Customer Service Representative

JSG is hiring a Order Entry Clerk / Customer Service Representative for a TEMP-HIRE position in Ontario, CA! PAY RATE: $18-$19 DOE

Job Description: The Customer Service Representative is expected to maintain, build, and create strong relationships with our customers. He/she should represent the company in a positive light by helping our customers to the best of her abilities, striving for continuous improvement. Some responsibilities include but are not limited to:

  • Answer incoming calls in a timely and professional manner
  • Process orders and do any necessary follow-up or call-backs
  • Have an up-to-date knowledge on the company's products and specials
  • Interact and help outside sales representatives with customer requests/inquiries
  • Maintain our customer database
  • Provide excellent customer service for walk-in customers
  • Assist customers in placing their orders by providing product knowledge
  • Understand and learn company internal processes
  • Receive and resolve customer issues in a professional manner
  • Process online quotations and orders
  • Help create driver route sheets
  • Complete all other tasks and responsibilities as assigned

Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

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