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Csr Technician Jobs (NOW HIRING)

A1 Services

Customer Service Representative

Lansing, MI · On-site

$16.25 - $22/hr

Customer Service Representative A-1 Mechanical is currently looking for a Customer Service ... Scheduling appointed calls to the service technicians and following the designed system of our ...

Customer Care Expertise LLC

Customer Service Representative

$16.50 - $22.25/hr

About The Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing ...

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Csr Technician information

What is a CSR technician?

CSR Technicians, or Customer Service Representative Technicians, are professionals who provide technical support and assistance to customers, often in industries such as telecommunications, utilities, or IT services. They handle customer inquiries, troubleshoot technical issues, and ensure that clients receive effective solutions to their problems. These technicians may work over the phone, via email, or in person, and they often document interactions to track issues and resolutions. Strong communication skills, technical knowledge, and problem-solving abilities are essential for success in this role.

What is the difference between Csr Technician vs Customer Service Representative?

AspectCsr TechnicianCustomer Service Representative
CredentialsHigh school diploma; technical certifications often preferredHigh school diploma or equivalent; customer service training
Work EnvironmentFieldwork, technical settings, client sitesOffice or call center environments
Industry UsageUtilities, telecommunications, technical servicesRetail, banking, telecom, general customer support
Job FocusTechnical support, troubleshooting, equipment maintenanceHandling customer inquiries, resolving issues, providing info

While both roles involve customer interaction, Csr Technicians focus on technical support and equipment troubleshooting, often requiring technical certifications and fieldwork. Customer Service Representatives primarily handle general customer inquiries in office or call center settings, emphasizing communication skills. Understanding these differences helps job seekers find the right role based on their skills and career goals.

How does a CSR technician typically collaborate with other departments to resolve customer issues?

As a CSR Technician, you’ll regularly work alongside technical support teams, sales departments, and sometimes product development to address and resolve customer issues efficiently. This role often requires you to communicate customer feedback and technical problems clearly so that appropriate teams can take corrective action. Strong collaboration ensures that solutions are delivered quickly and that recurring issues are properly documented and addressed. Expect frequent cross-functional meetings and a shared ticketing system to facilitate this teamwork.

What are the key skills and qualifications needed to thrive as a CSR technician?

To thrive as a CSR (Central Sterile Reprocessing) Technician, you need a solid understanding of infection control, sterilization techniques, and medical instrumentation, usually supported by a high school diploma and certification such as CRCST. Familiarity with autoclaves, sterilizers, tracking systems, and hospital inventory software is essential for this role. Attention to detail, organization, and strong communication skills help ensure accuracy and effective teamwork. These skills and qualifications are crucial for maintaining patient safety and supporting efficient healthcare operations.
More about Csr Technician jobs
What job categories do people searching Csr Technician jobs look for? The top searched job categories for Csr Technician jobs are:
Csr Technician jobs near you
Infographic showing various Csr Technician job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 12% Part Time, 3% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution.

Customer Service Representative

American Leak Detection of Colorado

Denver, CO

$22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

Job description

The Customer Service Representative at American Leak Detection of Denver, CO is responsible for answering customer questions, scheduling appointments, and dispatching/routing our technicians for daily jobs. The Customer Service Representative (CSR) will help serve our residential, commercial, and municipal customers throughout Colorado. 

Benefits for our Customer Service Reps (CSRs):

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
  • Advancement opportunities
  • Salary: $22.00/hr

Customer Service Reps (CSR) Core Responsibilities:

  • Answering the phones
  • Explaining our services to potential clients
  • Manage the customer experience
  • Scheduling of appointments
  • Dispatch, routing, and scheduling of jobs for our technicians
  • Shift: 8 hour daytime shift, full-time
  • Availability: General workday is Monday through Friday, occasional weekend availability may be required

Customer Service Representative (CSR) Qualifications:

  • Excellent customer service and telephone skills
  • Excellent written and oral communication skills
  • Proficiency in Microsoft Office Suite
  • Experience in the plumbing, restoration, or construction industries- a plus but not required
  • Experience using Salesforce is a plus but not required

About American Leak Detection:
American Leak Detection is the industry leader in accurate, non-destructive hidden water leak detection. Our highly trained technicians locate hidden water, sewer, gas and swimming pool leaks using our advanced technology and experience developed over 40+ years. Our millions of satisfied customers include residential homeowners and commercial businesses as well as industry professionals including plumbers, building contractors, insurance adjusters, apartment managers, restoration specialists, Homeowners Associations, and municipalities.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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