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Csr Associate Jobs in Silver Spring, MD (NOW HIRING)

Sila Services

Customer Service Representative

Sterling, VA · On-site

$15.75 - $21.50/hr

Customer Service Representative (CSR) John Nugent & Sons - Sterling, VA Looking for a customer service role where your work actually matters and the phones stay busy? For more than 50 years, John ...

Sila Services

Customer Service Representative

Sterling, VA · On-site

$18 - $22/hr

Customer Service Representative (CSR) John Nugent & Sons - Sterling, VA Looking for a customer service role where your work actually matters and the phones stay busy? For more than 50 years, John ...

DAP

Customer Service Representative

Baltimore, MD

$19 - $22/hr

Customer Service Representative DAP is looking to hire a Customer Service Representative at our ... We support associates in continuous professional growth and collaborate on the steps it takes to ...

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All JobsCsr Associate JobsCsr Associate Jobs in Silver Spring, MD

Csr Associate information

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$17

$28

How much do csr associate jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for csr associate in Silver Spring, MD is $17.72, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.90 per hour, depending on experience, location, and employer.

What are CSR Associates?

CSR Associates, or Customer Service Representatives, are professionals who interact with customers on behalf of a company. Their main responsibilities include answering questions, resolving complaints, processing orders, and providing information about products or services. They often communicate with customers via phone, email, chat, or in person and play a crucial role in ensuring customer satisfaction. CSR Associates are essential for maintaining a positive company image and building long-term customer relationships.

What are some common challenges faced by CSR Associates and how can they effectively manage them?

CSR Associates often encounter challenges such as handling difficult customers, managing high call volumes, and balancing multiple tasks simultaneously. Effective time management, active listening skills, and maintaining a calm, empathetic demeanor are essential for success in this role. Many organizations provide ongoing training and support to help CSR Associates develop these skills, encouraging teamwork and knowledge sharing to resolve complex issues efficiently. Building resilience and utilizing company resources can also help associates navigate these challenges smoothly.

What is the difference between Csr Associate vs Customer Service Representative?

AspectCsr AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer associate degreeHigh school diploma; relevant experience often preferred
Work EnvironmentCorporate offices, call centers, retail settingsCall centers, retail stores, corporate offices
Employer & Industry UsageUsed across various industries including retail, finance, healthcareCommonly used in retail, telecommunications, and service industries

Both roles focus on customer interaction, but Csr Associates often handle more specialized or technical support tasks, while Customer Service Representatives typically manage general inquiries and support. The roles overlap in skills and work environment, making them closely related but distinct in scope and responsibilities.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level roles such as specialized consultants, senior executives, or certain freelance professionals like surgeons, lawyers, or financial advisors. These positions often require advanced skills, extensive experience, or certifications, and may involve project-based or commission-based compensation structures.

What are the key skills and qualifications needed to thrive as a CSR Associate, and why are they important?

To thrive as a CSR Associate, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and basic computer proficiency are commonly required. Empathy, patience, and a positive attitude help you build rapport and effectively resolve customer issues. These skills ensure high-quality service, customer satisfaction, and contribute to the overall success of the organization.

Is CSR a good entry level position?

A CSR associate role is often considered a good entry-level position because it requires strong communication and problem-solving skills, and typically does not require extensive prior experience. It provides an opportunity to develop customer service, interpersonal, and organizational skills that can be valuable for future career growth.

Why is Gen Z struggling to find jobs?

Gen Z job seekers often face challenges such as limited work experience, high competition, and employers' preference for candidates with specific skills or certifications. For roles like CSR associates, strong communication skills, adaptability, and familiarity with customer service tools can improve employment prospects.

What jobs pay $10,000 a month without a degree?

A CSR Associate typically does not earn $10,000 a month without significant experience or additional responsibilities. High-paying roles that can reach this level without a degree often include sales, real estate, or certain entrepreneurial ventures, but they usually require strong skills, networking, or certifications rather than formal education alone.
What are the most commonly searched types of Csr jobs in Silver Spring, MD? The most popular types of Csr jobs in Silver Spring, MD are:
What are popular job titles related to Csr Associate jobs in Silver Spring, MD? For Csr Associate jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Csr Associate jobs in Silver Spring, MD look for? The top searched job categories for Csr Associate jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Csr Associate jobs? Cities near Silver Spring, MD with the most Csr Associate job openings:
Csr Associate jobs near you

Customer Service Representative

Precision Door Service

Halethorpe, MD

$18 - $21/hr

Other

Medical, Retirement, PTO

Posted 8 days ago

Job description

Replies within 24 hours
Benefits:

  • 401(k)
  • Health insurance
  • Paid time off
  • Training & development
Precision Door has been franchising since 1999 and is now America's leading Garage Door Repair company. You'll work with smart and reliable supervisors and co-workers. At Precision, our franchise owners want you to start a career. They invest in their employees, and are looking for career-oriented, permanent employees. Our franchise owners understand what it takes to raise a family these days. That's why their employees enjoy a very high earning potential and benefits. Our franchise owners provide second-to-none training for our customer services representatives to ensure you'll do the job efficiently and correctly. They train you the right way, and no previous experience is necessary to become a Precision Door Customer Service Representative.
As a Customer Service Representative, or CSR, you will act as a liaison, provide product and services information, and resolve any emerging problems that our customers might face with accuracy and efficiency. Successful CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Problem-solving also comes naturally to CSR. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints.
Responsibilities:
  • Resolve product or service problems
  • Manage large amounts of incoming calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers
  • Greet customers warmly and ascertain problem or reason for calling
  • Advise on company information
  • Work with customer service manager to ensure proper customer service is being delivered
  • Read from scripts
  • Resolve customer complaints via phone or email
Qualifications:
  • Proven customer support experience
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • High school diploma or equivalent
  • Ability to pass a drug screening and a background check

Compensation: $18.00 - $21.00 per hour
Precision Door Service provides residential garage door service. With over 100 locations, our professional and certified technicians repair over 1000 garage doors everyday - nationwide. We also sell and install a wide selection of garage doors and garage door openers.
We have been selected multiple years as Franchise Business Review Top 50 Franchises for Franchise Satisfaction.
We ranked #13 in the top 20 new franchises by Entrepreneur® magazine.
We also ranked #227 in Entrepreneur® magazine's Franchise 500.
We received the "Spirit of Success" award from Southwestern Bell.
Multiple franchises with the Angie's List Super Service Award.
Our Mission:
To provide outstanding garage door repair service, complete customer satisfaction and a program that rewards excellence from our franchisees, technicians and staff.
Our Vision:
To establish Precision Door Service as the public standard and national household name in garage door repair service.
This franchise is independently owned and operated. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchise location should be made directly to the franchisee.

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