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Csr Associate Jobs in Silver Spring, MD (NOW HIRING)

Sila Services

Customer Service Representative

Sterling, VA

$15.75 - $21.50/hr

Customer Service Representative (CSR) John Nugent & Sons - Sterling, VA Looking for a customer service role where your work actually matters and the phones stay busy? For more than 50 years, John ...

Uhaul

customer service rep

Laurel, MD · On-site

$15.75 - $21.50/hr

As a Customer Service Representative you will enjoy flexible scheduling around school, sports and ... Our associates receive opportunities for growth and advancement and can be promoted into Assistant ...

Uhaul

Customer Service Rep

Suitland, MD · On-site

$17.25 - $23.50/hr

As a Customer Service Representative you will enjoy flexible scheduling around school, sports and ... Our associates receive opportunities for growth and advancement and can be promoted into Assistant ...

Uhaul

Customer Service Rep

Hyattsville, MD

$16 - $21.75/hr

As a Customer Service Representative you will enjoy flexible scheduling around school, sports and ... Our associates receive opportunities for growth and advancement and can be promoted into Assistant ...

High's

Customer Service Representative

Mount Airy, MD · On-site

$15.25 - $21/hr

Customer Service Representative Store 78 - Mt Airy, MD 21771 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

High's

Customer Service Representative

Odenton, MD · On-site

$18 - $24.50/hr

Customer Service Representative Store 48 - Odenton, MD 21113 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

United Air Temp

Customer Service Representative

Lorton, VA · On-site

$18 - $20/hr

If so, we have an immediate opening for a Customer Service Representative at United Air Temp! United Air Temp, the most significant residential heating, cooling, and plumbing provider in the United ...

High's

Customer Service Representative

Fulton, MD

$15.75 - $21.25/hr

Customer Service Representative Store 32 - Fulton, MD Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales Description Job ...

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Csr Associate information

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How much do csr associate jobs pay per hour?

As of May 29, 2026, the average hourly pay for csr associate in Silver Spring, MD is $17.72, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.90 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a CSR Associate, and why are they important?

To thrive as a CSR Associate, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and basic computer proficiency are commonly required. Empathy, patience, and a positive attitude help you build rapport and effectively resolve customer issues. These skills ensure high-quality service, customer satisfaction, and contribute to the overall success of the organization.

What are some common challenges faced by CSR Associates and how can they effectively manage them?

CSR Associates often encounter challenges such as handling difficult customers, managing high call volumes, and balancing multiple tasks simultaneously. Effective time management, active listening skills, and maintaining a calm, empathetic demeanor are essential for success in this role. Many organizations provide ongoing training and support to help CSR Associates develop these skills, encouraging teamwork and knowledge sharing to resolve complex issues efficiently. Building resilience and utilizing company resources can also help associates navigate these challenges smoothly.

What are CSR Associates?

CSR Associates, or Customer Service Representatives, are professionals who interact with customers on behalf of a company. Their main responsibilities include answering questions, resolving complaints, processing orders, and providing information about products or services. They often communicate with customers via phone, email, chat, or in person and play a crucial role in ensuring customer satisfaction. CSR Associates are essential for maintaining a positive company image and building long-term customer relationships.

What is the difference between Csr Associate vs Customer Service Representative?

AspectCsr AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer associate degreeHigh school diploma; relevant experience often preferred
Work EnvironmentCorporate offices, call centers, retail settingsCall centers, retail stores, corporate offices
Employer & Industry UsageUsed across various industries including retail, finance, healthcareCommonly used in retail, telecommunications, and service industries

Both roles focus on customer interaction, but Csr Associates often handle more specialized or technical support tasks, while Customer Service Representatives typically manage general inquiries and support. The roles overlap in skills and work environment, making them closely related but distinct in scope and responsibilities.

What are the most commonly searched types of Csr jobs in Silver Spring, MD? The most popular types of Csr jobs in Silver Spring, MD are:
What are popular job titles related to Csr Associate jobs in Silver Spring, MD? For Csr Associate jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Csr Associate jobs in Silver Spring, MD look for? The top searched job categories for Csr Associate jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Csr Associate jobs? Cities near Silver Spring, MD with the most Csr Associate job openings:
Csr Associate jobs near you

Customer Service Representative (CSR) Schedule:

Henry's Wrecker Service

Gaithersburg, MD • On-site

$17.50 - $23.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

Customer Service Representative (CSR)
Join a Fast-Paced, Professional Towing & Roadside Assistance Team
Are you calm under pressure, highly organized, and passionate about helping people? We're looking for a driven and professional Customer Service Representative to be the voice of our company - assisting customers during urgent roadside situations and ensuring timely, accurate dispatch of services.
This is more than a call center role - it's a critical position that keeps operations moving and directly impacts customer satisfaction every day.
Why Join Our Team?
  • Stable, growing company with long-term career opportunities
  • Competitive benefits package
  • Supportive, team-oriented environment
  • Ongoing training and professional development
  • Leadership opportunities for high performers
What You'll Do
  • Professionally answer and manage high-volume inbound calls
  • Collect accurate service details and coordinate timely dispatch
  • Provide clear communication and real-time updates to customers
  • Use GPS systems to deliver accurate ETAs
  • Assist customers with vehicle release procedures
  • Remain calm and solution-focused in high-pressure situations
  • Work closely with drivers and internal teams to ensure seamless service
What We're Looking For
  • Strong communication and active listening skills
  • Ability to multitask efficiently in a fast-paced environment
  • Critical thinking and problem-solving ability
  • Sound judgment and professional decision-making
  • Basic computer and math proficiency
  • Dependable attendance and strong work ethic
  • Positive attitude and team-first mindset
Top candidates will demonstrate leadership potential, accountability, and a commitment to excellence.
Benefits
  • 401(k) with Company Matching
  • Health, Dental & Vision Insurance
  • Life Insurance
  • Paid Time Off (PTO)
  • Parental Leave
  • Employee Assistance Program (EAP)
  • Professional Development Assistance

Application Requirement
As part of our commitment to maintaining a safe and productive workplace, all employees must complete a pre-employment drug screening and participate in random drug screenings during employment.

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