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Csr Associate Jobs in Silver Spring, MD (NOW HIRING)

Kolb Electric, Inc

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We have provided award winning electrical design, repairs, installation, and customer service for 100 ...

Kolb Electric

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We have provided award winning electrical design, repairs, installation, and customer service for 100 ...

1-800-PLUMBER

Customer Service Representative

Centreville, VA · On-site

$15.75 - $21.50/hr

Customer Service Representative (CSR) / Dispatcher - Plumbing & HVAC Company: 1-800-Plumber +Air of Centreville Location: Centreville, VA Employment Type: Full-Time About Us 1-800-Plumber +Air of ...

High's of Baltimore

Customer Service Representative

Lisbon, MD · On-site

$17.50 - $24/hr

The Customer Service Representative (CSR) is responsible for directly interacting with customers for the purpose of supporting our vision of being "Fast, Fresh and Friendly". The CSR works to support ...

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All JobsCsr Associate JobsCsr Associate Jobs in Silver Spring, MD

Csr Associate information

See Silver Spring, MD salary details

$9

$17

$28

How much do csr associate jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for csr associate in Silver Spring, MD is $17.72, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.90 per hour, depending on experience, location, and employer.

Is a CSR associate a good career?

A CSR associate role involves customer service and communication skills, often requiring problem-solving and patience. It can be a good entry-level position with opportunities for advancement into supervisory or specialized roles, and it provides experience in client interaction and company operations.

What is a CSR associate?

CSR Associates, or Customer Service Representatives, are professionals who interact with customers on behalf of a company. Their main responsibilities include answering questions, resolving complaints, processing orders, and providing information about products or services. They often communicate with customers via phone, email, chat, or in person and play a crucial role in ensuring customer satisfaction. CSR Associates are essential for maintaining a positive company image and building long-term customer relationships.

What are some common challenges faced by CSR associates and how can they effectively manage them?

CSR Associates often encounter challenges such as handling difficult customers, managing high call volumes, and balancing multiple tasks simultaneously. Effective time management, active listening skills, and maintaining a calm, empathetic demeanor are essential for success in this role. Many organizations provide ongoing training and support to help CSR Associates develop these skills, encouraging teamwork and knowledge sharing to resolve complex issues efficiently. Building resilience and utilizing company resources can also help associates navigate these challenges smoothly.

What is the difference between Csr Associate vs Customer Service Representative?

AspectCsr AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer associate degreeHigh school diploma; relevant experience often preferred
Work EnvironmentCorporate offices, call centers, retail settingsCall centers, retail stores, corporate offices
Employer & Industry UsageUsed across various industries including retail, finance, healthcareCommonly used in retail, telecommunications, and service industries

Both roles focus on customer interaction, but Csr Associates often handle more specialized or technical support tasks, while Customer Service Representatives typically manage general inquiries and support. The roles overlap in skills and work environment, making them closely related but distinct in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a CSR associate, and why are they important?

To thrive as a CSR Associate, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and basic computer proficiency are commonly required. Empathy, patience, and a positive attitude help you build rapport and effectively resolve customer issues. These skills ensure high-quality service, customer satisfaction, and contribute to the overall success of the organization.

Is a CSR associate job stressful?

A CSR associate job can be stressful due to handling customer complaints, managing high call volumes, and meeting performance targets. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
What are the most commonly searched types of Csr jobs in Silver Spring, MD? The most popular types of Csr jobs in Silver Spring, MD are:
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What cities near Silver Spring, MD are hiring for Csr Associate jobs? Cities near Silver Spring, MD with the most Csr Associate job openings:
Csr Associate jobs near you

Customer Service Representative

Absolute Staffing and Consulting Solutions

Baltimore, MD • On-site

$16 - $21.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Customer Service Representative

The Customer Service Representative (CSR) handles incoming calls received via an automated call distribution (ACD) system, regarding scheduling of non-emergent transportation and all other details of customer trips. The CSR is the front-line representative of the Company.

Participate in an extensive paid training program encompassing areas of customer service, computer applications, policy and procedure

Manage inbound calls from our members to verify eligibility and coordinate non-emergent transportation utilizing company systems

Listen and obtain information from callers in a professional, systematic and organized manner

Acquire and maintain in-depth knowledge of, and adhere to, established Protocols and Procedures

Assume responsibility for self-development and career progression

Maintain flexibility in efforts to provide quality service to our members and help achieve business and operational goals

Maintain acceptable abandoned call rates, average handle time, productivity percentage, and attendance; as outlined by company standards

May be required to work weekends and/or holidays, as needed

Maintain confidential information standards within a fast paced environment

Relate to a diversity of requests

Identify with customer needs and circumstances

Tactfully question and obtain necessary information

Recognize, handle and refer situations of an emergent nature

Typing speed of 30 WPM or greater

Knowledge of Microsoft Outlook and Microsoft Word

Exemplary communication and phone skills

Ability to maintain a high level of confidentiality

Regular attendance is required

High School Diploma or G.E.D.

Minimum one (1) year of phone-based customer service experience

Strong communication and presentation skills

Proficiency in MS Office Suite

Ability to multitask, prioritize, and manage time effectively

Familiarity with CRM (Customer Relationship Management) systems preferred

Paid Time Off

Generous PTO package

Paid Holiday Schedule

Health Insurance

Medical

Dental

Vision

Ancillary Benefits

Short-term & long-term disability insurance

Accidental death & dismemberment (AD&D) insurance

Life insurance

Employee Assistance Program (EAP)

Support for emotional well-being, legal & financial matters, family & relationships, and work-life transitions.

Retirement

401(k) plan available

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