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Community Support Facilitator (CSF)Case ManagerPosition Information

TitleCommunity Support Facilitator (CSF)

DepartmentCommunity Living Services

StatusFull-Time

ClassificationExempt or Non-Exempt (Based on Assignment)

Compensation$23.00 - $25.00 per hour (Depending on Experience)

ScheduleMonday–Friday with on-call responsibilities and flexibility to meet participant needs, including evenings and weekends as required

Reports ToProgram Coordinator

Positions SupervisedCommunity Living Instructors (CLIs)

Work LocationEast Bay ( Concord - Oakland) Participant homes, community settings, and A Bright Future offices

About A Bright Future, Inc.

At A Bright Future, Inc., we believe every individual deserves the opportunity to live independently, safely, and with dignity. Our Community Support Facilitators are leaders who empower both participants and staff by ensuring high-quality, person-centered services while fostering independence, inclusion, and meaningful community connections.

If you're passionate about leadership, mentorship, and making a lasting difference in the lives of individuals with developmental disabilities, we'd love to have you join our team.

Position Overview

The Community Support Facilitator (CSF) provides leadership, supervision, and operational oversight for Community Living Instructors supporting adults with developmental and intellectual disabilities in Supported Living Services (SLS) and Independent Living Services (ILS).

This role is responsible for ensuring quality services, staff development, participant safety, regulatory compliance, and implementation of individualized support plans. The CSF works closely with Regional Centers, families, conservators, and interdisciplinary teams to ensure participants receive person-centered services that promote independence and improve quality of life.

What You'll DoTeam Leadership & Staff Development

• Supervise, coach, and mentor Community Living Instructors (CLIs).
• Conduct staff training, performance coaching, and ongoing development.
• Ensure employees understand participant-specific support plans and behavioral strategies.
• Address performance concerns through coaching, corrective action, and documentation.
• Maintain appropriate staffing levels and coordinate schedule coverage.

Participant Services

• Ensure participants receive safe, compassionate, and person-centered supports.
• Oversee implementation of Individual Program Plans (IPP), Individual Service Plans (ISP), behavioral support plans, and health care plans.
• Monitor participant progress toward goals and ensure services are delivered according to Regional Center requirements.
• Advocate for participant rights, choice, dignity, and community inclusion.
• Assist participants in accessing community resources, public benefits, housing, and supportive services.

Quality Assurance & Compliance

• Monitor documentation for accuracy, completeness, and regulatory compliance.
• Ensure participant files remain current and audit-ready.
• Review data collection and progress notes.
• Submit Special Incident Reports (SIRs) and required documentation within established timelines.
• Conduct routine quality assurance audits and corrective follow-up.
• Ensure compliance with DDS, Regional Center, Title 17, licensing, and company policies.

Case Coordination

• Serve as the primary contact for assigned participants, families, conservators, Regional Center representatives, and interdisciplinary teams.
• Participate in IPP meetings, assessments, and service planning.
• Coordinate participant services across multiple providers and agencies.
• Maintain positive working relationships with community partners.

Operational Support

• Respond promptly to participant and staff emergencies.
• Provide direct participant support when necessary to ensure continuity of care.
• Review incident trends and implement preventive strategies.
• Assist with crisis intervention and behavioral support planning.
• Support agency initiatives and continuous quality improvement efforts.

What We're Looking For

Successful Community Support Facilitators are:

• Strong leaders and mentors
• Compassionate and person-centered
• Excellent communicators
• Organized and detail-oriented
• Solution-focused problem solvers
• Calm under pressure
• Committed to quality services and regulatory compliance

Preferred Qualifications

• Bachelor's degree in Human Services, Psychology, Social Work, Special Education, or a related field preferred.
• Equivalent combination of education and experience will be considered.
• Minimum two (2) years of direct support experience working with individuals with developmental or intellectual disabilities.
• At least one (1) year of experience coordinating services within Supported Living Services (SLS), Independent Living Services (ILS), or a comparable human services program.
• Previous supervisory or leadership experience preferred.
• Knowledge of California Regional Center services, Title 17 regulations, and person-centered planning preferred.
• Experience supporting individuals with behavioral, psychiatric, or medical needs is highly desirable.

Minimum Requirements

Applicants must:

• Be at least 18 years of age.
• Possess a valid California driver's license with a clean driving record.
• Have reliable transportation, current vehicle registration, and automobile insurance.
• Be willing and able to travel throughout assigned service areas to participant homes and community locations.
• Successfully complete DOJ background clearance and all required pre-employment screenings.
• Obtain and maintain CPR and First Aid certification.
• Maintain current TB clearance.
• Be available to participate in an on-call rotation and respond to emergencies as needed.
• Demonstrate excellent written, verbal, organizational, and leadership skills.

Physical Requirements

This position regularly requires the ability to:

• Sit, stand, walk, bend, kneel, and climb stairs.
• Lift, push, pull, and carry up to 60 pounds.
• Assist participants with transfers and mobility.
• Push wheelchairs and assist during medical or behavioral emergencies.
• Perform CPR and First Aid when necessary.
• Drive throughout assigned service areas.

Provided Training

Community Support Facilitators complete and maintain required agency and regulatory training, including:

• New Hire Orientation
• Supported Living Services (SLS) Philosophy
• Independent Living Services (ILS) Philosophy
• Individual Program Planning (IPP/ISP)
• Behavioral Support & Positive Behavior Intervention
• Pro-ACT / Crisis Prevention
• Medication Administration Record (MAR)
• CPR & First Aid
• DDS Mandated Reporter & Whistleblower Training
• Special Incident Reporting (SIR)
• Regional Center Documentation & Compliance
• Leadership Development
• Quality Assurance
• Annual agency-required continuing education

Why Join A Bright Future?

As a Community Support Facilitator, you'll do more than supervise staff—you'll mentor teams, advocate for individuals with developmental disabilities, and help create opportunities for participants to live meaningful, independent lives. At A Bright Future, Inc., you'll be part of a collaborative organization that values compassion, leadership, innovation, and person-centered care.

Join a team that's committed to making a lasting difference—one participant, one family, and one community at a time.

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