Description:
Access TLC is seeking an experienced and goal-oriented ECM/CS Program Coordinator to lead the day-to-day operations of our Enhanced Care Management (ECM) and Community Supports (CS) program.
As an ECM/CS Program Coordinator, you will supervise Lead Care Managers, oversee daily program operations, and ensure the program continues to meet performance, compliance, and quality standards across the Managed Care Plans we serve. You will play a central role in supporting the care management team, managing referrals and enrollment workflows, coordinating with Managed Care Plans, and helping drive continuous improvement across all aspects of the program.
This position is primarily based at our corporate office in Moorpark, with regular travel 1-2 days per week to our San Fernando office to support the team based there. Frequency may vary based on team needs. On-site presence is required to support daily supervision, team collaboration, in-person training, and program oversight activities. Candidates must be willing and able to commute between both office locations. Mileage for approved business travel will be reimbursed in accordance with company policy.
Access TLC supports patients by arranging community-based and supportive services that enhance quality of life and promote independence. We are looking for someone who is compassionate, dependable, organized, and able to lead by example in a fast-paced program environment.
Compensation
โข$34.00/hour
Position Responsibilities
โขSupervise Lead Care Managers, providing guidance and performance oversight
โขOversee day-to-day operations of the ECM and CS programs to ensure continued performance and compliance
โขMonitor caseload distribution, capacity, and workflow across the care management team
โขManage referral, enrollment, and disenrollment processes across contracted Managed Care Plans
โขMonitor Community Supports referrals and delivery of authorized services
โขCoordinate with Managed Care Plan representatives on program requirements, reporting, and issue resolution
โขSupport the implementation, updates, and adherence to program policies and procedures
โขTrack program key performance indicators and prepare required reports and data submissions
โขConduct quality assurance reviews of care management documentation, including MDT/ICT meeting notes, assessments, and care plans
โขSupport audit preparation and respond to Managed Care Plan audit requests
โขSupport onboarding and ongoing training of care management team members
โขMay carry a small caseload of ECM members on an as-needed basis to support team capacity
โขEmployees will be expected to travel to assigned locations as needed, and mileage will be reimbursed in accordance with company policy.
Requirements
โขMinimum 2 years of experience in Enhanced Care Management, Medi-Cal Managed Care, or a related care coordination program required
โขFamiliarity with CalAIM and Managed Care Plan ECM/CS Provider Manuals required
โขPrior supervisory or team lead experience preferred
โขBachelor's or Master's degree in one of the following preferred:
?Social Work
?Psychology
?Counseling
?Rehabilitation
?Gerontology
?Sociology
?Health or Human Services
โขMust have a California Driver's License, satisfactory driving record and a vehicle that is insured in accordance with state/or organization requirements.
โขFluent in Spanish and English (preferred)
โขStrong organizational, communication, documentation, and leadership skills
โขAbility to manage multiple priorities and meet Managed Care Plan deadlines
Schedule
Full-Time Monday through Friday 8:30 a.m. โ 5:00 p.m.
Benefits
โขHealth Insurance
โขDental Insurance
โขVision Insurance
โขLife Insurance
โขChiropractic Insurance
โขSick leave
โขHoliday pay
โขVacation time
Job Type: Full-time
Requirements: