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Crm Jobs in Florida (NOW HIRING)

CIG COMPANIES SERVICES

CRM Manager

Orlando, FL

We are seeking a CRM Manager to own, optimize, and evolve our Microsoft Dynamics 365 ecosystem as the central engine powering our customer experience. This role goes far beyond system administration.

Get Raw Nutrition

CRM Manager

Miami, FL · On-site

$60 - $80/hr

About the Role We're looking for a CRM Manager who is equal parts strategist and project manager. This person will own our customer relationship, email, and SMS marketing programs end-to-end, keep ...

Smith Seckman Reid, Inc

CRM I

Tampa, FL

Maintain accurate opportunity, lead, and activity records in the CRM; uphold disciplined capture and pipeline practices. * Resolve project and relationship issues proactively; facilitate timely ...

Smith Seckman Reid

CRM I

Tampa, FL · On-site

Maintain accurate opportunity, lead, and activity records in the CRM; uphold disciplined capture and pipeline practices. * Resolve project and relationship issues proactively; facilitate timely ...

Kforce Technology Staffing

CRM Analyst

Orlando, FL · On-site

The CRM Analyst will play a key role in building our internal digital marketing data infrastructure. This individual will be integral in managing our procedures, schemas, documentation and pipelines ...

Cook Systems

Manager, CRM Technology

Tallahassee, FL · On-site

Oversee the integration of CRM technologies with various customer service channels, such as mail, email, web, and call center. * Ensure alignment of data management, infrastructure, and development ...

Software Guidance & Assistance

CRM Analyst

Orlando, FL · On-site

Software Guidance & Assistance, Inc., (SGA), is searching for a CRM Analyst for a CONTRACT assignment with one of our premier Hospitality clients in Orlando, NY . This role is 100% Remote Job Summary ...

Jj

Manager, CRM & Loyalty

Jacksonville, FL · On-site

Leveraging CRM and loyalty as core commercial levers, this individual will design and orchestrate end-to-end customer journeys that enhance engagement, improve conversion, and strengthen long term ...

Cardone Enterprises Inc

CRM Specialist/Coach

Aventura, FL · On-site

$72K - $92K/yr

Position Overview The CRM Specialist & Coach teaches CRM architecture, workflows, and automation for a portfolio of fractional revenue clients, and personally coaches client teams on how to use their ...

Wag Walking

CX CRM Administrator

Miami, FL · On-site

$100 - $125/hr

Administer and customize the Kustomer CRM and broader tool stack, delivering full technical integrations including widget implementation, API integration, workflow configuration, and reporting

AllSTEM Connections

CRM Analytics Analyst

Orlando, FL · On-site

$72K - $83K/yr

Job Title: CRM Analytics Analyst (Digital Marketing Data Infrastructure) Role Overview We are seeking an analytical and driven CRM Analytics Analyst to play a pivotal role in building, scaling, and ...

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Crm information

See Florida salary details

$29.1K

$76.3K

$128.5K

How much do crm jobs pay per year?

As of Sep 7, 2026, the average yearly pay for crm in Florida is $76,321.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,800.00 and $98,600.00 per year, depending on experience, location, and employer.

What is a CRM?

A CRM (Customer Relationship Management) job involves managing customer interactions, improving relationships, and analyzing data to enhance customer satisfaction and business growth. Professionals in this role use CRM software to track customer interactions, automate processes, and personalize communications. Common responsibilities include lead management, customer support, and marketing automation. CRM specialists often work in sales, marketing, or customer service teams to optimize customer engagement and retention.

What are the key skills and qualifications needed to thrive in a CRM position?

To excel as a CRM (Customer Relationship Manager), you need a solid background in customer engagement, data analysis, and relationship management, often supported by a degree in business, marketing, or a related field. Familiarity with major CRM software platforms like Salesforce, HubSpot, or Microsoft Dynamics is crucial, and certifications in these systems are highly valued. Excellent communication, problem-solving, and organizational skills will set you apart by enabling effective collaboration with both clients and internal teams. These skills ensure the successful building and maintenance of customer relationships, driving retention and business growth.

What are the main challenges faced by a CRM professional, and how can they be overcome?

CRM professionals often encounter the challenge of balancing the needs of multiple clients while ensuring data accuracy and effective communication across teams. Staying organized and utilizing CRM software to its full potential can greatly help manage these demands. Additionally, adapting to rapidly changing customer expectations and continuously updating product knowledge are key for success in this role. Proactively seeking feedback, participating in ongoing training, and cultivating strong internal relationships can mitigate these challenges and lead to a rewarding experience as a CRM specialist.

How do you become a customer relationship management (CRM)?

To become a CRM professional, you typically need a bachelor's degree in business, marketing, or a related field, along with experience in sales, marketing, or customer service. Familiarity with CRM software like Salesforce or HubSpot and strong communication skills are also important. Certifications in CRM tools can enhance job prospects and demonstrate expertise.

Is CRM a remote job?

A CRM role can be performed remotely, especially if it involves tasks like data management, customer communication, and using CRM software such as Salesforce or HubSpot. Many companies offer remote CRM positions, but some may require on-site presence for meetings or training. The availability of remote work depends on the employer and specific job requirements.

What are the most commonly searched types of Crm jobs in Florida?

The most popular types of Crm jobs in Florida are:

What are popular job titles related to Crm jobs in Florida?

For Crm jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Crm jobs in Florida look for?

The top searched job categories for Crm jobs in Florida are:

What cities in Florida are hiring for Crm jobs?

Cities in Florida with the most Crm job openings:

Crm jobs near you
Infographic showing various Crm job openings in Florida as of August 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 81% Physical, 3% Hybrid, and 16% Remote job distribution, with an average salary of $76,321 per year, or $36.7 per hour.

CRM Manager

CIG COMPANIES SERVICES

Orlando, FL

Full-time

Re-posted 16 days ago

Job description

We are seeking a CRM Manager to own, optimize, and evolve our Microsoft Dynamics 365 ecosystem as the central engine powering our customer experience.

This role goes far beyond system administration. You will serve as the product owner of our CRM platform, driving a unified, 360-degree view of the guest across the entire travel journey—from booking through post-flight engagement.

You will partner closely with Marketing, Loyalty, Guest Experience, Sales, Reservations, and Operations to translate business strategy into scalable CRM solutions that enhance personalization, increase guest lifetime value, and enable high-touch service at scale.

This is a highly cross-functional, high-impact role at the intersection of technology, data, and customer experience.

Key Responsibilities:

CRM Platform Ownership & Strategy:

  • Own and manage the Microsoft Dynamics 365 CRM roadmap, aligning platform capabilities with business and customer experience goals
  • Act as the internal CRM product owner, prioritizing enhancements, integrations, and feature development
  • Continuously identify opportunities to improve personalization, automation, and customer  engagement

Platform Administration & Optimization:

  • Oversee day-to-day CRM operations including configuration, workflows, automation, and performance optimization
  • Design and maintain scalable system architecture, including custom objects, fields, and business logic
  • Ensure system reliability, uptime, and adherence to enterprise IT and security standards

Customer Data & 360° Guest View:

  • Lead the development and maintenance of a single customer view across all touchpoints
  • Establish and enforce data governance, quality standards, and enrichment strategies
  • Oversee data integrations, deduplication processes, and identity resolution across systems

Cross-Functional Business Enablement:

• Partner with key stakeholders to translate business needs into CRM-enabled workflows and solutions

Support and optimize processes across:

  • Guest services and concierge interactions
  • Loyalty and rewards programs
  • VIP traveler management
  • Customer support and case management
  • Marketing campaigns and lifecycle communications
  • Systems Integration & Ecosystem Management

Own integrations between CRM and critical systems, including:

  • Passenger Service Systems (PSS)
  • Loyalty and rewards platforms
  • Marketing automation tools
  • Customer support platforms

• Collaborate with engineering and vendors to ensure seamless data flow and system interoperability

Reporting, Insights & Continuous Improvement:

• Develop dashboards and reporting frameworks to track customer engagement, operational efficiency, and CRM performance

• Provide actionable insights to Marketing, Operations, and Leadership teams

• Drive continuous improvement through testing, iteration, and data-driven decision making

Required Qualifications:

• Bachelor’s degree in information systems, Computer Science, Business, or related field

• 4–7+ years of experience in CRM administration, management, or product ownership

• Hands-on experience with Microsoft Dynamics 365 or comparable enterprise CRM

• Platforms like Salesforce, Hubspot and Pipedrive

• Strong understanding of CRM architecture, workflows, automation, and integrations

• Experience working with APIs, data pipelines, and system integrations

• Proven ability to manage cross-functional stakeholders and translate business needs into technical solutions

• Strong analytical, problem-solving, and communication skills

Preferred Qualifications:

• Experience in travel, hospitality, airline, or luxury service industries

• Familiarity with customer data platforms (CDPs) and identity resolution strategies

• Experience supporting loyalty programs or high-touch/VIP customer experiences

• Background in marketing automation or customer lifecycle management

Success Metrics:

• Adoption and utilization of CRM across business functions

• Data quality, integrity, and completeness of customer profiles

• Efficiency and scalability of CRM-enabled workflows

• Contribution to customer engagement, retention, and lifetime value

• System performance, uptime, and integration reliability

Compensation:

• Base Salary: $115,000 – $140,000 (commensurate with experience)

• Performance-based bonus eligibility

Why This Role Matters

The CRM Platform Manager is a foundational role in building a best-in-class customer experience engine. You will directly influence how we understand, engage, and serve our guests—especially in a high-touch, premium travel environment where personalization and service excellence are critical differentiators.