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Crm In Usa Jobs (NOW HIRING)

CRM

Fort Smith, AR · On-site

Proven experience in CRM management, preferably in the automotive industry or retail environment. * Strong knowledge of CRM software and database management. * Excellent communication and ...

New

In this role, you will take full ownership of the Americas CRM landscape and agenda, working closely with a global, cross-functional team to drive day-to-day CRM planning, management, and execution ...

In this role, you will take full ownership of the Americas CRM landscape and agenda, working closely with a global, cross-functional team to drive day-to-day CRM planning, management, and execution ...

CRM Administrator

Kenosha, WI · On-site

$55K - $60K/yr

If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process. Position Title: CRM Administrator Job Category: Academic ...

CRM Manager

New York, NY · On-site

$96K - $137K/yr

Our products are trusted in more households than any other brand in the world, making us a ... Summary: As the CRM Manager for Professional & Consumer Marketing, you will lead the campaign ...

CRM Manager

Overland Park, KS · On-site

$96K - $137K/yr

Our products are trusted in more households than any other brand in the world, making us a ... Hill's is seeking an experienced Customer Relationship Management (CRM) Manager to join our ...

CRM Manager

Manhattan, NY · On-site

$90K - $110K/yr

Joining DAZN in New York means being part of a global sports entertainment powerhouse, delivering world-class fan experiences through innovative CRM and customer engagement. You'll work in a fast ...

In this role, you will: * Support the day-to-day administration of the CRM platform, including user setup, permissions, basic configurations, and data control. * Assist with the execution of CRM ...

In 2022, we opened the doors to our NYC headquarters in the heart of the Meatpacking District ... As our business grows, we are seeking a CRM Manager who will be responsible for developing Email ...

New

Professionals with experience in CRM operations, customer data management, or business systems support will find this role a strong fit. Key Responsibilities * Support the design, localization, and ...

In this role, you'll help power revenue growth by maintaining high-quality prospect data, optimizing CRM workflows, supporting outbound marketing campaigns, and delivering actionable insights that ...

In this exciting position you will contribute significantly to transforming our marketing ... Responsibilities CRM & Retention Strategy: * Design and oversee the CRM strategy and marketing ...

CRM Administrator

San Antonio, TX · Hybrid

$45K - $55K/yr

You find satisfaction in keeping systems organized and efficient. If this reflects your work style, Titan Factory Direct may be the perfect fit. Key Responsibilities * Maintain and administer the CRM ...

CRM Analyst

$95K - $110K/yr

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by ... The CRM Analyst is responsible for regional CRM data, supports commercial standard process and end ...

NET MVC (Razor) o Dynamics CRM 2011 or 2013 - (workflows, plugins, SDK, CRM Web services) o In addition to the development side of Dynamics CRM, they also need to understand the functional side of ...

CRM Administrator

San Antonio, TX · On-site

$45K - $55K/yr

You find satisfaction in keeping systems organized and efficient. If this reflects your work style, Titan Factory Direct may be the perfect fit. Key Responsibilities * Maintain and administer the CRM ...

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Crm In Usa information

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$39K

$102.1K

$172K

How much do crm in usa jobs pay per year?

As of Jul 22, 2026, the average yearly pay for crm in usa in the United States is $102,130.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $132,000.00 per year, depending on experience, location, and employer.

What is the difference between Crm In Usa vs Customer Support Specialist in the USA?

AspectCrm In UsaCustomer Support Specialist in the USA
Required CredentialsCRM certifications, technical skillsCustomer service training, communication skills
Work EnvironmentOffice, remote, tech-focusedCall centers, online support, retail
Employer & Industry UsageTech companies, sales, marketingRetail, telecom, service industries
Search & Comparison IntentCRM tools, software, implementationCustomer service, support roles

CRM in the USA typically involves managing customer relationships using specialized software, requiring technical skills and certifications. Customer Support Specialists focus on assisting customers directly, often in call centers or retail settings, emphasizing communication skills. While both roles involve customer interaction, CRM in the USA is more technical and strategic, whereas Customer Support Specialists are more service-oriented.

What are the top 5 CRMs?

For CRM professionals, the top five customer relationship management software platforms are Salesforce, HubSpot, Microsoft Dynamics 365, Zoho CRM, and SAP Customer Experience. These tools are widely used across industries for sales, marketing, and customer service functions, often requiring familiarity with their features and integrations.

Is CRM a good career?

A career in CRM (Customer Relationship Management) involves managing customer data, using tools like Salesforce or HubSpot, and supporting sales and marketing efforts. It offers opportunities for growth, technical skill development, and roles in various industries, making it a viable career choice for those interested in data and customer engagement. Success often depends on gaining relevant certifications and experience.

What is a CRM salary?

A CRM (Customer Relationship Management) professional's salary varies based on experience, location, and role complexity, typically ranging from $50,000 to $100,000 annually in the US. Entry-level positions may start lower, while experienced specialists or managers can earn higher salaries, especially with certifications in CRM tools like Salesforce or HubSpot.

What is CRM in the USA?

CRM in the USA refers to Customer Relationship Management, a technology used by businesses to manage interactions with customers, improve sales, and enhance customer service. CRM roles often require skills in software tools like Salesforce or HubSpot and may involve data analysis and communication skills.
Infographic showing various Crm In Usa job openings in the United States as of July 2026, with employment types broken down into 8% Locum Tenens, 86% Full Time, 3% Part Time, and 3% Contract. Highlights an 81% Physical, 3% Hybrid, and 16% Remote job distribution, with an average salary of $102,130 per year, or $49.1 per hour.
Customer Relationship Management (CRM) Manager

Customer Relationship Management (CRM) Manager

rockler

Hamel, MN

Other

Posted 9 days ago


Job description

Summary of Position

The CRM (Customer Relationship Management) Manager leads Rockler's CRM and Data team, owning the Salesforce CRM platform and overseeing a Data Analyst to drive customer intelligence, audience strategy, lifecycle marketing, and customer engagement. This role is responsible for developing CRM strategies that increase customer retention, repeat purchases, and customer lifetime value through data-driven marketing and personalized customer experiences.

The CRM Manager owns customer audience segmentation, lifecycle marketing automation, and reporting while ensuring the integrity of Rockler's customer data across key systems. This individual serves as the subject matter expert for Salesforce CRM, customer data governance, promotional discounts, reward cards, gift cards, and coupon execution. In partnership with Marketing, Merchandising, Ecommerce, and IT, the CRM Manager delivers actionable customer insights, governs CRM best practices, and helps shape strategies that improve marketing effectiveness and business performance.

Major Areas of Accountability

CRM Strategy & Leadership
  • Lead and manage the CRM and Data team, including direct oversight of a Data Analyst, fostering a collaborative, customer-focused, and insight-driven culture.
  • Own the Salesforce CRM platform, serving as the strategic lead for platform configuration, data governance, roadmap development, and ongoing optimization.
  • Develop CRM strategies that improve customer acquisition, engagement, retention, loyalty, and customer lifetime value.
  • Partner cross-functionally with Marketing, Ecommerce, Merchandising, Creative, IT, and Retail Operations to deliver coordinated customer experiences across channels.
 Customer Lifecycle & Personalization
  • Develop customer segmentation strategies and manage audiences within Salesforce to enable highly targeted communications across email, direct mail, SMS, and other marketing channels.
  • Design, build, optimize, and maintain customer lifecycle journeys, including welcome, post-purchase, loyalty, promotional, win-back, and other automated customer communications.
  • Develop personalized customer experiences using behavioral, transactional, demographic, and engagement data.
  • Lead ongoing testing and optimization of customer audiences, messaging, timing, offers, and lifecycle journeys to improve campaign performance and customer engagement.
 Analytics & Customer Insights
  • Lead CRM analytics efforts by partnering with the Data Analyst to develop reporting frameworks, customer KPIs, dashboards, and actionable business insights.
  • Own, execute, analyze, and communicate the results and trends of Net Promoter Score (NPS) and Customer-First Interaction Tracking (CFIT) programs.
  • Govern the marketing customer database, ensuring data quality, segmentation accuracy, customer integrity, and meaningful reporting.
  • Translate customer behavior and campaign performance into actionable recommendations that improve marketing effectiveness and support strategic business decisions.

Promotions & CRM Governance

  • Serve as the subject matter expert (SME) for promotional discounts, coupon codes, reward cards, and gift card execution processes.
  • Ensure promotional pricing, discounts, offers, and related marketing communications are executed accurately across all marketing channels.
  • Maintain D365 documentation and standard operating procedures (SOPs) supporting promotional execution, rewards programs, and gift card processes.

Troubleshoot D365-related issues and support testing for system upgrades and enhancements.

Requirements For Position

 Required Qualifications
  • Bachelor's degree in Marketing, Business, Analytics, or a related field, or equivalent professional experience.
  • Minimum of 5-7 years of experience in CRM, customer marketing, marketing technology, or database marketing within a complex multi-channel retail and/or eCommerce environment.
  • Strong understanding of customer data, segmentation strategies, lifecycle marketing, personalization, and CRM best practices.
  • Demonstrated ability to use customer insights, KPIs, and analytics to develop strategic recommendations and improve business performance.
  • Experience contributing to marketing strategy, process development, and continuous improvement initiatives.
  • Strong project management, communication, and cross-functional collaboration skills.
  • Must be a local candidate - this will be a Full-time Flexible Hybrid Position 
 Preferred Qualifications
  • Hands-on experience with Salesforce Data Cloud or a comparable enterprise CRM.
  • Experience managing or mentoring direct reports and developing high-performing teams.
  • Experience with customer lifecycle marketing, loyalty programs, and marketing automation.
  • Experience with retail and/or eCommerce customer marketing.
  • Experience using analytics and reporting platforms such as Power BI, Tableau, GA4, or similar business intelligence tools.
  • Working knowledge of SQL or experience partnering closely with technical and data teams.