ZipRecruiter

Log In

1

Crm In Usa Jobs (NOW HIRING)

Ten Group

CRM Manager

Las Vegas, NV · On-site

In this role, you will take full ownership of the Americas CRM landscape and agenda, working closely with a global, cross-functional team to drive day-to-day CRM planning, management, and execution ...

Wisconsin

CRM Administrator

Kenosha, WI · On-site

$55K - $60K/yr

If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process. Position Title: CRM Administrator Job Category: Academic ...

Holley Performance

CRM Manager

Bowling Green, KY · On-site

Position Summary The CRM Manager supports Holley's Customer 360 vision by executing the hands on work required to build, maintain, and optimize CRM programs in HubSpot. This role focuses on daily ...

Columbia College

CRM Coordinator

Columbia, MO · On-site

$20.20/hr

Perform job duties in accordance with Columbia College's vision, mission, and values, and contributes to the development of the CRM Operations. * Perform data entry, import, and cleanup tasks to ...

Three21 Creative LLC

CRM Specialist

Orlando, FL · On-site

$65K - $80K/yr

CRM Specialist ABOUT THE ROLE As a CRM Specialist at 321, you will be the technical architect and ... Proficiency in HTML/CSS for email template customization and landing page optimization.

Havas

CRM Director

San Francisco, CA

This position is shared across the portfolio and is charged to deliver sound CRM strategy and identify ways to demonstrably add value to our clients' business in support of their business goals: · ...

Svsu

CRM Specialist

Campus, IL

The CRM Specialist serves Enrollment Management Departments such as Graduate Admissions and International Admissions in the evaluation, implementation, and maintenance of the Customer Relationship ...

Ashley Digital

Director, CRM

THE BIGGEST NAME IN HOME. THE BOLDEST TEAM IN E-COMMERCE. Ashley Digital is the e-commerce engine ... The Director, Ashley CRM will be responsible for growing consumer revenue across a broad and ...

FabFitFun

Manager, CRM

Beverly Hills, CA · On-site

$110K - $120K/yr

This role is based out of our HQ in Beverly Hills, CA and is not eligible for remote. We are ... Own CRM briefs, QA, and deployment, ensuring flawless execution and a best-in-class member ...

FabFitFun

Manager, CRM

Beverly Hills, CA · On-site +1

$110K - $120K/yr

This role is based out of our HQ in Beverly Hills, CA and is not eligible for remote. We are ... Own CRM briefs, QA, and deployment, ensuring flawless execution and a best-in-class member ...

ServiceNow

CRM Architect

Charlotte, NC

As a CRM Architect , you will play a vital role in our CRM strategy by supporting our enterprise customers throughout their ServiceNow journey, defining the business value and tailoring end-to-end ...

Shawmut

Overview At Shawmut Design and Construction, we take pride in the culture we've built as a 100 ... Responsibilities Shawmut is seeking an experienced CRM Platform Manager to own and optimize our ...

Shawmut

CRM Platform Manager

Boston, MA · On-site

At Shawmut Design and Construction, we take pride in the culture we've built as a 100% employee ... Shawmut is seeking an experienced CRM Platform Manager to own and optimize our Microsoft Dynamics ...

Populus Financial Group

CRM Specialist

Irving, TX

Develop expertise in CRM and marketing automation tools including Cheetah Digital, Stensul, Email ... on Acid, and AtData. * Commitment to stay current on digital marketing trends, emerging ...

Sonsoft Inc

Microsoft Dynamics CRM

Norwood, MA · On-site

Company Description Sonsoft , Inc. is a USA based corporation duly organized under the laws of the ... At least 2 years of experience in Microsoft Dynamics CRM, Marketing, Dynamics CRM Service ...

next page

Showing results 1-20

People also search for

All JobsCrm In Usa Jobs

Crm In Usa information

See salary details

$39K

$102.1K

$172K

How much do crm in usa jobs pay per year?

As of Jun 7, 2026, the average yearly pay for crm in usa in the United States is $102,130.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $132,000.00 per year, depending on experience, location, and employer.

What is the difference between Crm In Usa vs Customer Support Specialist in the USA?

AspectCrm In UsaCustomer Support Specialist in the USA
Required CredentialsCRM certifications, technical skillsCustomer service training, communication skills
Work EnvironmentOffice, remote, tech-focusedCall centers, online support, retail
Employer & Industry UsageTech companies, sales, marketingRetail, telecom, service industries
Search & Comparison IntentCRM tools, software, implementationCustomer service, support roles

CRM in the USA typically involves managing customer relationships using specialized software, requiring technical skills and certifications. Customer Support Specialists focus on assisting customers directly, often in call centers or retail settings, emphasizing communication skills. While both roles involve customer interaction, CRM in the USA is more technical and strategic, whereas Customer Support Specialists are more service-oriented.

What job categories do people searching Crm In Usa jobs look for? The top searched job categories for Crm In Usa jobs are:
Crm In Usa jobs near you
Infographic showing various Crm In Usa job openings in the United States as of May 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $102,130 per year, or $49.1 per hour.
DIRECTOR OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM)

DIRECTOR OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM)

Micro Center

Hilliard, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Micro Center rating

6.7

Company rating: 6.7 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

15th of 30 rated technology retailers

Job description

MICRO CENTER is the nation's leading computer and electronics big-box retailer, offering more than 40,000 of the industry's best technology products. For over 45 years, our success has been built on unmatched product expertise, a passion for innovation, and a deep commitment to exceptional customer service.
At Micro Center, Passion, Energy, and Commitment aren't just words-they're how we work, grow, and win together. We take pride in creating long-term customer relationships and cultivating a workplace where associates are supported, empowered, and valued.
We are currently seeking a self-motivated, results oriented Director of Customer Relationship Management (CRM). (This position is located in our Hilliard Ohio Home Office.)
About the Role
The Director of Customer Relationship Management leads the CRM and customer data strategy for a store-led, omnichannel retail organization, with responsibility for driving customer acquisition, retention, and lifetime value.
This role manages the customer lifecycle end to end using customer data, CRM platform (Bloomreach), and personalization to connect digital touchpoints (website, email, SMS) with in-store and online behavior, ensuring a seamless and consistent customer experience. Reporting to the Chief Marketing Officer, the Director partners closely with Stores, Merchandising, Marketing, Digital, E-commerce, IT, and Analytics to align customer engagement strategies with both store performance and digital growth.
What You'll Do
Omnichannel CRM Strategy
  • Define and execute a CRM strategy that drives store traffic, store and BOPIS conversion, and integrated omnichannel experiences
  • Manage the customer lifecycle across acquisition, onboarding, engagement, retention, loyalty, and reactivation
  • Align CRM programs with store promotions, merchandising strategies, digital campaigns, and seasonal retail initiatives
  • Ensure the website and digital experiences support in-store, online, and omnichannel fulfillment options, including BOPIS

Customer Data Integrity, Segmentation & Insights
  • Maintain the integrity of customer data across all retail and digital systems, ensuring accuracy, consistency, and reliability
  • Manage customer de-duplication processes, identity resolution, and master customer records
  • Establish and maintain strong data hygiene standards, including governance, validation, and ongoing quality monitoring
  • Develop customer segments based on purchase behavior, channel engagement, geography, preferred store, and category affinity
  • Partner with analytics teams to measure customer behavior and performance across in-store, digital, and omnichannel journeys
  • Ensure compliance with privacy and data regulations (e.g., GDPR, CCPA)

Technology & Platform Management
  • Manage CRM, marketing automation, loyalty, and customer data platforms (CDPs)
  • Partner with IT, Digital, and E-commerce teams to integrate POS, e-commerce platforms, membership systems, and CRM
  • Lead optimization of CRM and personalization technologies, including Bloomreach, to support omnichannel personalization and product discovery

Lifecycle Marketing, Personalization & Geo-Targeting
  • Develop CRM-driven campaigns across email, SMS, push notifications, membership communications, and other owned channels
  • Deliver personalized messaging and offers informed by channel behavior, purchase history, and location signals
  • Use geo-targeting and store-preference data to drive store visits and online order reservations
  • Leverage website behavior to guide customers toward stores, online reservations, or omnichannel fulfillment paths
  • Establish test-and-learn frameworks to optimize personalization, cadence, and omnichannel conversion

Membership & Retention
  • Lead or closely partner on retail membership program strategy and execution
  • Develop initiatives that increase repeat purchases, visit frequency, and long-term customer value across channels
  • Use CRM insights to re-engage lapsed customers and strengthen cross-channel loyalty

Team Leadership & Cross-Functional Collaboration
  • Build, lead, and manage a high-performing CRM and lifecycle marketing team
  • Serve as the CRM and customer data subject-matter expert across the organization
  • Collaborate closely with Stores, Merchandising, Marketing, Digital, E-commerce, IT, Analytics, and Customer Support

Performance, Reporting & Optimization
  • Define and track CRM and omnichannel KPIs including:

    • Customer acquisition, retention, and lifetime value (CLV)
    • Engagement and conversion across channels
    • BOPIS adoption and conversion rates
    • Online-to-store attribution and influenced store sales
    • Store visit frequency and omnichannel revenue contribution

  • Monitor customer data quality and continuously improve accuracy and usability
  • Deliver performance reporting and strategic insights to the CMO and executive leadership
  • Continuously refine CRM programs to improve omnichannel performance and customer experience

What We're Looking For
  • Bachelor's degree in Marketing, Business, Information Systems, or a related field (MBA or an advanced degree a plus)
  • Experience in brick-and-mortar, omnichannel, or specialty retail
  • 8-12+ years of experience in CRM, lifecycle marketing, or customer experience in an omnichannel or retail environment
  • 3-5+ years of people management experience
  • Hands-on experience with CRM, marketing automation, POS, membership programs, and customer data platforms (Bloomreach strongly preferred)
  • Experience managing large-scale customer databases
  • Experience managing customer data quality, de-duplication, and data hygiene
  • Strong analytical skills with the ability to connect customer insights to store, digital, and omnichannel performance

Key Competencies
  • Omnichannel, customer-first mindset
  • Strong understanding of customer data, attribution, and segmentation
  • Experience with personalization, geo-targeting, and lifecycle marketing
  • Data-driven decision making
  • Cross-functional leadership and collaboration

Work Environment
  • On-site, 5 days per week
  • Occasional travel may be required

Benefits That Support Your Growth and Well-Being:
At Micro Center, we're committed to taking care of our associates so they can thrive-both at work and in life. Our comprehensive benefits package includes:
  • Medical, Dental & Vision Coverage for regular full-time associates
  • Competitive Employee Discount, including our Friends & Family Discount Program
  • Tuition Reimbursement and Education Savings Opportunities to support continuous learning
  • Paid Time Off for regular associates to rest, recharge, and take care of what matters most
  • 401(k) Retirement Plan with Company Match to help you plan for the future
  • Industry-Leading Vendor and Company Training to build your skills and product expertise
  • Clear Career Growth and Advancement Opportunities across the organization

Why Micro Center
Our core promise is to take care of our associates and our customers. That commitment has guided our culture, our growth, and our success for more than four decades-and it's what makes Micro Center a truly exceptional place to build your career.
Micro Center is an Equal Opportunity Employer.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

What Micro Center employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply