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Crm Implementation Jobs in Ohio (NOW HIRING)

Rudolph Libbe Group

CRM Specialist

Walbridge, OH · On-site

... and implement improvements. -Serve as the primary point of contact for CRM questions, troubleshooting, user feedback, and enhancement requests. -Assist with user access, permissions, records ...

New

Panorama Mortgage Group LLC

Jr CRM

Strasburg, OH · On-site

Description We are seeking a Junior CRM to join our growing marketing team. Reporting to the Marketing Manager, you will support the day-to-day operation of our CRM systems, helping keep data clean ...

NexaMotion Group

CRM Administrator

Walton Hills, OH · On-site

The CRM Administrator is the architect and steward of NexaMotion Group's customer and revenue platform. You are the system owner for HubSpot across Marketing, Sales, Service, Content, and Operations ...

Transtar Industries Inc

CRM Administrator

Walton Hills, OH · On-site

$90 - $130/hr

The CRM Administrator is the architect and steward of NexaMotion Group's customer and revenue platform. You are the system owner for HubSpot across Marketing, Sales, Service, Content, and Operations ...

New

Sarian, Inc.

CRM Technical Lead

Cleveland, OH · On-site

Own end-to-end technical strategy and implementation for CRM capabilities (customer onboarding, journeys, sales automation, campaigns, support workflows). * Lead a team of developers to design ...

Ohio Department of Aging

Attorney 3 20023059

Columbus, OH · On-site

$34.53 - $36.20/hr

Guided by the agency's mission "To reduce recidivism among those we touch," the Ohio Department of Rehabilitation and Correction and the Division of Parole and Community Services are looking for a ...

Bath & Body Works

AVP, Loyalty & CRM

Reynoldsburg, OH

$178K - $235K/yr

The AVP, Loyalty & CRM owns one of the most valuable assets in specialty retail: a loyalty program with 40M+ members and the consumer data engine behind it. This leader is accountable for converting ...

Bath & Body Works

AVP, Loyalty & CRM

Reynoldsburg, OH · On-site

$178K - $235K/yr

The AVP, Loyalty & CRM owns one of the most valuable assets in specialty retail: a loyalty program with 40M+ members and the consumer data engine behind it. This leader is accountable for converting ...

Purple Drive

SAP CRM Consultant

Dublin, OH · On-site

$60.75 - $82.75/hr

SAP CRM Functional Consultant * 10+ years of hands-on experience in SAP CRM functional consulting , including implementation, enhancement, and production support projects. * Strong expertise in SAP ...

Lufthansa Group

$69.66 - $92.88/hr

Du hast Lust, die CRM-gestützten Kundenprozesse bei Albatros, dem Belegschaftsmakler der Lufthansa Group, aktiv mitzugestalten? Dann werde CRM Manager: in-Schwerpunkt Prozessautomatisierung-und ...

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Crm Implementation information

See Ohio salary details

$37.1K

$98.4K

$159.7K

How much do crm implementation jobs pay per year?

As of Sep 2, 2026, the average yearly pay for crm implementation in Ohio is $98,415.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,800.00 and $115,000.00 per year, depending on experience, location, and employer.

What is a CRM implementation?

A CRM Implementation job involves managing the setup, customization, and deployment of Customer Relationship Management (CRM) software for a business. Professionals in this role assess company needs, configure the system, migrate data, train users, and ensure a smooth adoption process. They work closely with stakeholders to optimize workflows and improve customer interactions using the CRM platform. Strong project management, technical, and communication skills are crucial for success in this role.

What are the key skills and qualifications needed to thrive in the CRM implementation position, and why are they important?

To excel in CRM Implementation, you need a solid background in business analysis, project management, and customer relationship management systems, often supported by a relevant degree or certifications such as Salesforce Administrator or Microsoft Dynamics certifications. Familiarity with CRM platforms (like Salesforce, HubSpot, or Microsoft Dynamics), data migration tools, and workflow automation software is highly beneficial. Excellent communication, problem-solving skills, and the ability to manage change effectively distinguish top professionals in this role. These abilities ensure smooth deployment, stakeholder alignment, and optimal use of CRM systems to drive business value.

What are some of the main challenges faced during a CRM implementation project?

One of the primary challenges in a CRM Implementation role is managing stakeholder expectations while balancing technical requirements and business objectives. You may encounter issues such as data migration complexities, resistance to change from end-users, and integrating the CRM with existing systems. Successful professionals are proactive about communicating updates, providing training, and working collaboratively with sales, marketing, and IT teams to drive adoption. Overcoming these challenges not only leads to a smoother implementation process but also positions you as a valuable team member with opportunities for advancement into CRM strategy or project leadership roles.

Is CRM a good career?

A career in CRM implementation involves configuring and deploying customer relationship management systems, which are essential for sales, marketing, and customer service functions. It requires technical skills, knowledge of CRM platforms like Salesforce or Microsoft Dynamics, and often benefits from certifications. The role offers opportunities for growth in technology-driven environments and can be financially rewarding for skilled professionals.

What are the most commonly searched types of Crm Implementation jobs in Ohio?

The most popular types of Crm Implementation jobs in Ohio are:

What are popular job titles related to Crm Implementation jobs in Ohio?

For Crm Implementation jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Crm Implementation jobs in Ohio look for?

The top searched job categories for Crm Implementation jobs in Ohio are:

Crm Implementation jobs near you
Infographic showing various Crm Implementation job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, and 5% Contract. Highlights an 84% Physical, 4% Hybrid, and 12% Remote job distribution, with an average salary of $98,415 per year, or $47.3 per hour.

DIRECTOR OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM)

Micro Center

Hilliard, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Micro Center rating

6.7

Company rating: 6.7 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

15th of 30 rated technology retailers

Job description

MICRO CENTER is the nation's leading computer and electronics big box retailer, offering more than 40,000 top technology products. For over 45 years, our success has been driven by unmatched expertise, a passion for innovation, and a steadfast commitment to exceptional customer service.
Joining Micro Center means more than working in retail-it's an opportunity to be at the forefront of fast-growing tech, including edge AI, advanced 3D printing, robotics, and emerging maker solutions shaping the future.
At Micro Center, Passion, Energy, and Commitment aren't just words-they're how we work, grow, and win together. We take pride in creating long-term customer relationships and cultivating a workplace where associates are supported, empowered, and valued. Our teams play a hands-on role in bringing complex and cutting-edge solutions to life for our customers, making technology approachable and impactful every day.
We are currently seeking a self-motivated, results oriented Director of Customer Relationship Management (CRM). (This position is located in our Hilliard Ohio Home Office.)
About the Role
The Director of Customer Relationship Management leads the CRM and customer data strategy for a store-led, omnichannel retail organization, with responsibility for driving customer acquisition, retention, and lifetime value.
This role manages the customer lifecycle end to end using customer data, CRM platform (Bloomreach), and personalization to connect digital touchpoints (website, email, SMS) with in-store and online behavior, ensuring a seamless and consistent customer experience. Reporting to the Chief Marketing Officer, the Director partners closely with Stores, Merchandising, Marketing, Digital, E-commerce, IT, and Analytics to align customer engagement strategies with both store performance and digital growth.
What You'll Do
Omnichannel CRM Strategy
  • Define and execute a CRM strategy that drives store traffic, store and BOPIS conversion, and integrated omnichannel experiences
  • Manage the customer lifecycle across acquisition, onboarding, engagement, retention, loyalty, and reactivation
  • Align CRM programs with store promotions, merchandising strategies, digital campaigns, and seasonal retail initiatives
  • Ensure the website and digital experiences support in-store, online, and omnichannel fulfillment options, including BOPIS

Customer Data Integrity, Segmentation & Insights
  • Maintain the integrity of customer data across all retail and digital systems, ensuring accuracy, consistency, and reliability
  • Manage customer de-duplication processes, identity resolution, and master customer records
  • Establish and maintain strong data hygiene standards, including governance, validation, and ongoing quality monitoring
  • Develop customer segments based on purchase behavior, channel engagement, geography, preferred store, and category affinity
  • Partner with analytics teams to measure customer behavior and performance across in-store, digital, and omnichannel journeys
  • Ensure compliance with privacy and data regulations (e.g., GDPR, CCPA)

Technology & Platform Management
  • Manage CRM, marketing automation, loyalty, and customer data platforms (CDPs)
  • Partner with IT, Digital, and E-commerce teams to integrate POS, e-commerce platforms, membership systems, and CRM
  • Lead optimization of CRM and personalization technologies, including Bloomreach, to support omnichannel personalization and product discovery

Lifecycle Marketing, Personalization & Geo-Targeting
  • Develop CRM-driven campaigns across email, SMS, push notifications, membership communications, and other owned channels
  • Deliver personalized messaging and offers informed by channel behavior, purchase history, and location signals
  • Use geo-targeting and store-preference data to drive store visits and online order reservations
  • Leverage website behavior to guide customers toward stores, online reservations, or omnichannel fulfillment paths
  • Establish test-and-learn frameworks to optimize personalization, cadence, and omnichannel conversion

Membership & Retention
  • Lead or closely partner on retail membership program strategy and execution
  • Develop initiatives that increase repeat purchases, visit frequency, and long-term customer value across channels
  • Use CRM insights to re-engage lapsed customers and strengthen cross-channel loyalty

Team Leadership & Cross-Functional Collaboration
  • Build, lead, and manage a high-performing CRM and lifecycle marketing team
  • Serve as the CRM and customer data subject-matter expert across the organization
  • Collaborate closely with Stores, Merchandising, Marketing, Digital, E-commerce, IT, Analytics, and Customer Support

Performance, Reporting & Optimization
  • Define and track CRM and omnichannel KPIs including:

    • Customer acquisition, retention, and lifetime value (CLV)
    • Engagement and conversion across channels
    • BOPIS adoption and conversion rates
    • Online-to-store attribution and influenced store sales
    • Store visit frequency and omnichannel revenue contribution

  • Monitor customer data quality and continuously improve accuracy and usability
  • Deliver performance reporting and strategic insights to the CMO and executive leadership
  • Continuously refine CRM programs to improve omnichannel performance and customer experience

What We're Looking For
  • Bachelor's degree in Marketing, Business, Information Systems, or a related field (MBA or an advanced degree a plus)
  • Experience in brick-and-mortar, omnichannel, or specialty retail
  • 8-12+ years of experience in CRM, lifecycle marketing, or customer experience in an omnichannel or retail environment
  • 3-5+ years of people management experience
  • Hands-on experience with CRM, marketing automation, POS, membership programs, and customer data platforms (Bloomreach strongly preferred)
  • Experience managing large-scale customer databases
  • Experience managing customer data quality, de-duplication, and data hygiene
  • Strong analytical skills with the ability to connect customer insights to store, digital, and omnichannel performance

Key Competencies
  • Omnichannel, customer-first mindset
  • Strong understanding of customer data, attribution, and segmentation
  • Experience with personalization, geo-targeting, and lifecycle marketing
  • Data-driven decision making
  • Cross-functional leadership and collaboration

Work Environment
  • On-site, 5 days per week
  • Occasional travel may be required

Benefits That Support Your Growth and Well-Being:
At Micro Center, we're committed to taking care of our associates so they can thrive-both at work and in life. Our comprehensive benefits package includes:
  • Medical, Dental & Vision Coverage for regular full-time associates
  • Competitive Employee Discount, including our Friends & Family Discount Program
  • Tuition Reimbursement and Education Savings Opportunities to support continuous learning
  • Paid Time Off for regular associates to rest, recharge, and take care of what matters most
  • 401(k) Retirement Plan with Company Match to help you plan for the future
  • Industry-Leading Vendor and Company Training to build your skills and product expertise
  • Clear Career Growth and Advancement Opportunities across the organization

Why Micro Center
Our core promise is to take care of our associates and our customers. That commitment has guided our culture, our growth, and our success for more than four decades-and it's what makes Micro Center a truly exceptional place to build your career.
Micro Center is an Equal Opportunity Employer.
#Microcenter1
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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