This role manages the customer lifecycle end to end using customer data, CRM platform (Bloomreach), and personalization to connect digital touchpoints (website, email, SMS) with in-store and online ...
This role manages the customer lifecycle end to end using customer data, CRM platform (Bloomreach), and personalization to connect digital touchpoints (website, email, SMS) with in-store and online ...
Sugar CRM
Sunnyvale, CA · On-site
At least 1 years of experience in Sugar CRM. At least 1 year of experience with Object Oriented programming in PHP. Experience of the Zend framework is a plus. At least 1 year of web development ...
Sugar CRM
Sunnyvale, CA · On-site
At least 1 years of experience in Sugar CRM. At least 1 year of experience with Object Oriented programming in PHP. Experience of the Zend framework is a plus. At least 1 year of web development ...
CRM Dynamics 365 Developer
Manhattan, NY · Remote
$50 - $55/hr
CRM Technical Lead / Developer Location: Remote Type: W2 only contract Core CRM Platform Expertise Strong hands-on experience with CRM platforms (any one or more) Microsoft Dynamics 365 (preferred)
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CRM Dynamics 365 Developer
Manhattan, NY · Remote
$50 - $55/hr
CRM Technical Lead / Developer Location: Remote Type: W2 only contract Core CRM Platform Expertise Strong hands-on experience with CRM platforms (any one or more) Microsoft Dynamics 365 (preferred)
This role manages the customer lifecycle end to end using customer data, CRM platform (Bloomreach), and personalization to connect digital touchpoints (website, email, SMS) with in-store and online ...
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This role manages the customer lifecycle end to end using customer data, CRM platform (Bloomreach), and personalization to connect digital touchpoints (website, email, SMS) with in-store and online ...
CRM Administrator
Noblesville, IN · On-site
The Global CRM Administrator will be the primary resource for troubleshooting and resolving CRM ... resource developer * Participate in enhancement planning discussions, helping to brainstorm ...
CRM Administrator
Noblesville, IN · On-site
The Global CRM Administrator will be the primary resource for troubleshooting and resolving CRM ... resource developer * Participate in enhancement planning discussions, helping to brainstorm ...
ASC Engineered Solutions is seeking a Dynamics 365 CRM Administrator to support, configure, and continuously improve their CRM environment. This role will be responsible for day-to-day CRM ...
ASC Engineered Solutions is seeking a Dynamics 365 CRM Administrator to support, configure, and continuously improve their CRM environment. This role will be responsible for day-to-day CRM ...
ASC Engineered Solutions is seeking a Dynamics 365 CRM Administrator to support, configure, and continuously improve their CRM environment. This role will involve day-to-day CRM administration, user ...
ASC Engineered Solutions is seeking a Dynamics 365 CRM Administrator to support, configure, and continuously improve their CRM environment. This role will involve day-to-day CRM administration, user ...
Lead ERP/CRM Developer
Aliso Viejo, CA · On-site
... CRM environments. The position requires learning new technologies and business domains ... developers, set goals, and provide feedback. Required Qualifications • Ability to optimize ...
Lead ERP/CRM Developer
Aliso Viejo, CA · On-site
... CRM environments. The position requires learning new technologies and business domains ... developers, set goals, and provide feedback. Required Qualifications • Ability to optimize ...
CRM Manager
New York, NY · On-site
As CRM Manager (Customer Relationship Management), you will play a critical role in leading the delivery of our CRM program across the Americas/EMEA/LAC/APAC region while driving major strategic ...
CRM Manager
New York, NY · On-site
As CRM Manager (Customer Relationship Management), you will play a critical role in leading the delivery of our CRM program across the Americas/EMEA/LAC/APAC region while driving major strategic ...
The CRM Manager serves as the primary business owner of the firm's CRM, ERM, and relationship intelligence ecosystem. This role is responsible for translating marketing technology strategy into CRM ...
The CRM Manager serves as the primary business owner of the firm's CRM, ERM, and relationship intelligence ecosystem. This role is responsible for translating marketing technology strategy into CRM ...
CRM Specialist
Rancho Santa Margarita, CA · On-site
$75K/yr
... Engineering, and Mathematics (STEM) related field. * Experience working in a cross-functional or ... Experience developing CRM training materials or supporting technology adoption initiatives.
CRM Specialist
Rancho Santa Margarita, CA · On-site
$75K/yr
... Engineering, and Mathematics (STEM) related field. * Experience working in a cross-functional or ... Experience developing CRM training materials or supporting technology adoption initiatives.
... Engineering, and Mathematics (STEM) related field. * Experience working in a cross-functional or ... Experience developing CRM training materials or supporting technology adoption initiatives.
... Engineering, and Mathematics (STEM) related field. * Experience working in a cross-functional or ... Experience developing CRM training materials or supporting technology adoption initiatives.
Lead, mentor, and develop a team of CRM developers, Product Managers, and Reporting Analysts through coaching, building team capability, and continuous improvement * Develop and drive the product ...
Lead, mentor, and develop a team of CRM developers, Product Managers, and Reporting Analysts through coaching, building team capability, and continuous improvement * Develop and drive the product ...
CRM Manager
$60K - $80K/yr
Are you a CRM manager looking for your next step in a fast-paced, global sports business? Do you thrive in commercial, target-driven environments and enjoy building compelling CRM communications that ...
CRM Manager
$60K - $80K/yr
Are you a CRM manager looking for your next step in a fast-paced, global sports business? Do you thrive in commercial, target-driven environments and enjoy building compelling CRM communications that ...
ASC Engineered Solutions is seeking a Dynamics 365 CRM Administrator to support, configure, and continuously improve their CRM environment. This role involves day-to-day CRM administration, user ...
ASC Engineered Solutions is seeking a Dynamics 365 CRM Administrator to support, configure, and continuously improve their CRM environment. This role involves day-to-day CRM administration, user ...
Manager, CRM
Chicago, IL · On-site
$110K - $125K/yr
Support the development and execution of CRM strategies aligned with brand and marketing objectives, owning priority customer journey touchpoints and lifecycle to guide messaging, timing, and ...
Manager, CRM
Chicago, IL · On-site
$110K - $125K/yr
Support the development and execution of CRM strategies aligned with brand and marketing objectives, owning priority customer journey touchpoints and lifecycle to guide messaging, timing, and ...
As a Data Architect and Sr. CRM Analytics Developer , you will be responsible for defining the data requirements and structure for the application. You will model and design the application data ...
As a Data Architect and Sr. CRM Analytics Developer , you will be responsible for defining the data requirements and structure for the application. You will model and design the application data ...
Lead, mentor, and develop a team of CRM developers, Product Managers, and Reporting Analysts through coaching, building team capability, and continuous improvement * Develop and drive the product ...
Lead, mentor, and develop a team of CRM developers, Product Managers, and Reporting Analysts through coaching, building team capability, and continuous improvement * Develop and drive the product ...
CRM Coordinator
Los Angeles, CA · On-site
$20 - $25/hr
Job Title: CRM Coordinator Job Location: Los Angeles, CA Remote Job Type: Contract * Own the end-to-end in-app banner workflow, including execution and reporting, in partnership with the vendor ...
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CRM Coordinator
Los Angeles, CA · On-site
$20 - $25/hr
Job Title: CRM Coordinator Job Location: Los Angeles, CA Remote Job Type: Contract * Own the end-to-end in-app banner workflow, including execution and reporting, in partnership with the vendor ...
CRM Technical Lead Developer
Jersey City, NJ · On-site
$53/hr
Job title: CRM Technical Lead Developer Work Location: Jersey CityNJ7302 Vendor Rate: $53.00 w2 Minimum years of experience: 8+ Would you require the candidates to meet you for in person interview?
CRM Technical Lead Developer
Jersey City, NJ · On-site
$53/hr
Job title: CRM Technical Lead Developer Work Location: Jersey CityNJ7302 Vendor Rate: $53.00 w2 Minimum years of experience: 8+ Would you require the candidates to meet you for in person interview?
Crm Developer Intern information
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Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 21 days ago
Micro Center rating
6.7
Based on 55 frontline employees who took The Breakroom Quiz
15th of 30 rated technology retailers
Job description
Joining Micro Center means more than working in retail-it's an opportunity to be at the forefront of fast-growing tech, including edge AI, advanced 3D printing, robotics, and emerging maker solutions shaping the future.
At Micro Center, Passion, Energy, and Commitment aren't just words-they're how we work, grow, and win together. We take pride in creating long-term customer relationships and cultivating a workplace where associates are supported, empowered, and valued. Our teams play a hands-on role in bringing complex and cutting-edge solutions to life for our customers, making technology approachable and impactful every day.
We are currently seeking a self-motivated, results oriented Director of Customer Relationship Management (CRM). (This position is located in our Hilliard Ohio Home Office.)
About the Role
The Director of Customer Relationship Management leads the CRM and customer data strategy for a store-led, omnichannel retail organization, with responsibility for driving customer acquisition, retention, and lifetime value.
This role manages the customer lifecycle end to end using customer data, CRM platform (Bloomreach), and personalization to connect digital touchpoints (website, email, SMS) with in-store and online behavior, ensuring a seamless and consistent customer experience. Reporting to the Chief Marketing Officer, the Director partners closely with Stores, Merchandising, Marketing, Digital, E-commerce, IT, and Analytics to align customer engagement strategies with both store performance and digital growth.
What You'll Do
Omnichannel CRM Strategy
- Define and execute a CRM strategy that drives store traffic, store and BOPIS conversion, and integrated omnichannel experiences
- Manage the customer lifecycle across acquisition, onboarding, engagement, retention, loyalty, and reactivation
- Align CRM programs with store promotions, merchandising strategies, digital campaigns, and seasonal retail initiatives
- Ensure the website and digital experiences support in-store, online, and omnichannel fulfillment options, including BOPIS
Customer Data Integrity, Segmentation & Insights
- Maintain the integrity of customer data across all retail and digital systems, ensuring accuracy, consistency, and reliability
- Manage customer de-duplication processes, identity resolution, and master customer records
- Establish and maintain strong data hygiene standards, including governance, validation, and ongoing quality monitoring
- Develop customer segments based on purchase behavior, channel engagement, geography, preferred store, and category affinity
- Partner with analytics teams to measure customer behavior and performance across in-store, digital, and omnichannel journeys
- Ensure compliance with privacy and data regulations (e.g., GDPR, CCPA)
Technology & Platform Management
- Manage CRM, marketing automation, loyalty, and customer data platforms (CDPs)
- Partner with IT, Digital, and E-commerce teams to integrate POS, e-commerce platforms, membership systems, and CRM
- Lead optimization of CRM and personalization technologies, including Bloomreach, to support omnichannel personalization and product discovery
Lifecycle Marketing, Personalization & Geo-Targeting
- Develop CRM-driven campaigns across email, SMS, push notifications, membership communications, and other owned channels
- Deliver personalized messaging and offers informed by channel behavior, purchase history, and location signals
- Use geo-targeting and store-preference data to drive store visits and online order reservations
- Leverage website behavior to guide customers toward stores, online reservations, or omnichannel fulfillment paths
- Establish test-and-learn frameworks to optimize personalization, cadence, and omnichannel conversion
Membership & Retention
- Lead or closely partner on retail membership program strategy and execution
- Develop initiatives that increase repeat purchases, visit frequency, and long-term customer value across channels
- Use CRM insights to re-engage lapsed customers and strengthen cross-channel loyalty
Team Leadership & Cross-Functional Collaboration
- Build, lead, and manage a high-performing CRM and lifecycle marketing team
- Serve as the CRM and customer data subject-matter expert across the organization
- Collaborate closely with Stores, Merchandising, Marketing, Digital, E-commerce, IT, Analytics, and Customer Support
Performance, Reporting & Optimization
- Define and track CRM and omnichannel KPIs including:
- Customer acquisition, retention, and lifetime value (CLV)
- Engagement and conversion across channels
- BOPIS adoption and conversion rates
- Online-to-store attribution and influenced store sales
- Store visit frequency and omnichannel revenue contribution
- Monitor customer data quality and continuously improve accuracy and usability
- Deliver performance reporting and strategic insights to the CMO and executive leadership
- Continuously refine CRM programs to improve omnichannel performance and customer experience
What We're Looking For
- Bachelor's degree in Marketing, Business, Information Systems, or a related field (MBA or an advanced degree a plus)
- Experience in brick-and-mortar, omnichannel, or specialty retail
- 8-12+ years of experience in CRM, lifecycle marketing, or customer experience in an omnichannel or retail environment
- 3-5+ years of people management experience
- Hands-on experience with CRM, marketing automation, POS, membership programs, and customer data platforms (Bloomreach strongly preferred)
- Experience managing large-scale customer databases
- Experience managing customer data quality, de-duplication, and data hygiene
- Strong analytical skills with the ability to connect customer insights to store, digital, and omnichannel performance
Key Competencies
- Omnichannel, customer-first mindset
- Strong understanding of customer data, attribution, and segmentation
- Experience with personalization, geo-targeting, and lifecycle marketing
- Data-driven decision making
- Cross-functional leadership and collaboration
Work Environment
- On-site, 5 days per week
- Occasional travel may be required
Benefits That Support Your Growth and Well-Being:
At Micro Center, we're committed to taking care of our associates so they can thrive-both at work and in life. Our comprehensive benefits package includes:
- Medical, Dental & Vision Coverage for regular full-time associates
- Competitive Employee Discount, including our Friends & Family Discount Program
- Tuition Reimbursement and Education Savings Opportunities to support continuous learning
- Paid Time Off for regular associates to rest, recharge, and take care of what matters most
- 401(k) Retirement Plan with Company Match to help you plan for the future
- Industry-Leading Vendor and Company Training to build your skills and product expertise
- Clear Career Growth and Advancement Opportunities across the organization
Why Micro Center
Our core promise is to take care of our associates and our customers. That commitment has guided our culture, our growth, and our success for more than four decades-and it's what makes Micro Center a truly exceptional place to build your career.
Micro Center is an Equal Opportunity Employer.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
What Micro Center employees say
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About Micro Center
Sourced by ZipRecruiter
Industry
Retail
Company size
1,001 - 5,000 Employees
Headquarters location
Hilliard, OH, US